Petco

Kataleah

2024-04

Just a cautionary tale for those who buy Blue Wilderness dry food. This particular Petco keeps the dog and cat food in the SAME aisle, right across from each other.Maybe it’s just me but I’ve never been to a Petco that keeps the dog or cat food remotely next to each other. I realized after a month I was feeding my cats dog food, as I hadn’t fully inspected the bag when I went to refill their feeders.At a glance, both the dog and cat dry food bags have a furry animal on them, so I wasn’t fully paying attention when I picked up the bag with the wolf on it, rather than the snow leopard or whatever type of feline is on the cat food packaging.I’m sure this is mostly user error a.k.a. my fault, but make sure to double check the Blue Wilderness bag before buying.

Sir C

2024-03

Dead aquarium plants on all the shelves. Maintenance is devourable in this department...do you trust buying supplies for your pet(s) at this store.!!

mouhamadou Cisse

2024-04

I take my boy here for grooming, and I love the service we get. The staff is very friendly and respectful my groomer Katelyn makes him look like a million bucks and I know she is a great groomer and person because my rescue is not a fan of most people. I would highly recommend.

Posh Addict

2024-04

Tatiana was excellent and very professional. She made sure she understood exactly how I wanted Louis groomed. My dog is very nervous around strangers, Tatiana literally had to drag him into the grooming area. Lol. Once I arrived to pick him up, he was jumping with excitement and even interacting with the other staff. Louis has made a few new friends. I highly recommend this location for grooming and other pet essentials.

Andre Anton

2024-03

I was impressed by this store. The young lady that took my call over the phone, the lady that helped me with the pet food, and the cashier at the counter, they all had awesome customer service. It’s a large store with lots of supplies. I came here after I experienced the poor service at the Wilshire location, and lack of supplies. You can tell these ladies love what they’re doing, and they do it very well. I look forward to the times that I will go to this store again.

lin wang

2024-04

I highly recommend Tatiana! She does a great job of caring my dog and help me dog have a wonderful bath! I would make an appointment again!

Dave Stevens

2024-03

If you need stuff shipped from this store same day, don't do it. They consistently screw up orders and then make it incredibly difficult to deal with correcting their mistakes. They try and blame Doordash for their failure to get the order correct to pick up. Terrible store and terrible customer service.

Courtney Campbell

2024-03

Groomers here are excellent!! Daisy is quite good and was able to soothe my baby and get her nails clipped. She always comes home smelling great and happy!! Thank you Daisy!!

Dan Bernard

2024-03

The groomers at this PetCo are above par, and have always done “above and beyond expectations” for my fox terrier.The retail shop though, … It’s got more square footage than most to warehouse the inventory, but the store is grossly understaffed. Most days I see 2, maybe three common employees working the store. But there are an abundance of tasks that never seem to get done:The showroom and shelves never have all the shelves or hooks completely stocked.The dust and the floors look as though they only get a superficial wipe with a dirty cold wet mop when the obvious dog accident occurs.No personnel are ever around with product knowledge to help guide you. The register help is equally vacant, but obviously doing only what PetCo is under paying them.While I applaud and thank and generously tip the grooming staff, the rest of the store seems like it is on a sinking ship.

Grace

2024-03

Thankful for the nail trim for my dogs. One of them in particular gets anxious, and other groomers have shied away from trimming his nails fully for this reason. I’ve also had a hard time doing it myself. Gloria kept both dogs calm and did a great job.

Benton Huang

2024-03

Daisy is just amazing. My dog has bad allergies and she always makes sure he is taken care of. She's always so kind and bubbly and a literal ray of sunshine.I would recommend anyone to her as she genuinely cares about her dogs and their wellbeing.Viviana was also very sweet and a great employee!Remember to bring your vaccination papers because they won't let your dog in without it for wellbeing of other dogs!

Jeff Harrisson

2024-01

It was Christmas Eve Day, and it seemed like there were only 3 people working the store.The manager was dealing with one customer in the reptile department the entire 30 minutes or so that we were in the store, leaving the other 2 employees scrambling and trying to do their best to help other customers.

Frances Contreras

2024-01

Took my pup Sandy here to get groomed today by Gloria and she did an amazing job! She walked me through everything and listened to my requests as well! Sandy came home so happy and looks fabulous. I definitely recommend booking with Gloria! ^.^

Cindy Marckwordt

2023-06

Big thank you to Bryan! Thanks for always being so patient and kind to my puppy. My puppy looks great! Before and after pix.

Ramiro P

2024-03

Lynn is an incredible dog trainer and provides amazing customer service. She took good care of my baby, Hachiko.

Marlon Media

2023-12

Good selection at decent prices . Convenient parking at La Brea store . Pleasant and knowledgeable team members . Larry always helpful . Purchases ready timeously too . thanksMarlon :)

Rafael Gavioli

2024-04

There are a couple of good employees that are very helpful but they have a handful of employees that make you feel like you are disturbing them if you ask anything

Augusto Barrios

2024-04

Great service my dogs always comes back nice and fresh friendly staff and great work number 1 petco hands down

Miguel Marquez

2024-01

Great location! Alot of parking and very friendly employees.Inky downside is that there's usually not enough cashiers.

Josue Trejo

2024-05

I like the employees. Friendly and knowledgeable. This my go to petco

Jordan McFadden

2023-05

We started puppy training classes at this location and have had a wonderful experience! The trainer Jack is kind, articulate, patient and so encouraging with our puppy Shadow. He really is an amazing trainer and Petco is lucky to have him! Highly recommend.

king David (KingDavid)

2024-04

Associates here were genuinely friendly and helpful. PLUS, my dog loves going

Ravemind

2024-04

This seems to be one of the nicer petco's that I've ever been to. I guess that makes sense considering the neighborhood. Staff was friendly.

Michel Perez

2021-05

Posting this review out of concern and ensure action is made for the reptile care department. Since the departure of a few employees at the location the care and maintenance of the reptiles and their displays have plummeted. Either left empty with vacant spots or habitats that are bare bones and reflect little care to the animals displayed. I’ve visited twice in the past week to see a very young juvenile Blue Tongue Skink hiding under his hide showing very little signs of movement and eyes partially sunken in energy. *Adding a note I own a 8 month Norther Blue Tongue Skink and have experience taking care of and handling unwell reptiles and Skinks* The first time I noticed him sleeping his enclosure was relatively bare with only one hide and a feeding dish with loose uncut greens far too big for a pup that young with no signs of variety, protein , or supplements they need to prevent BBD and ensure they are providing an enriching diet for the skink. Second time around to pick up more supplies I checked in on the little guy to find him in the same exact space with some minor shed lifting but still looking severely lethargic and had difficulty moving around. Food bowl was the same overly large uncut greens, with the addition of loose crickets running around the cage which are horrible source of vitamins and protein for Skinks. I hope the little guy will get taken care of properly but it is extremely concerning that petco is attempting to offer amazing new exotics to the general public but is unable to properly educate their staff and management of how to care for unique exotic species especially one that is known for being intelligent great pets that have the capability of recognizing their owners faces and voices, can express happiness , stress, playfulness, fear , and a diverse range of emotions when observed or handled.When or if someone at this location sees this post I hope adjustments are made please review the care and needs of BTS in depth to understand their complex but basic needs that don’t require much more time than most other pets.

Emily Clarke

2023-11

We have been taking Doug to grooming at the La Brea location for 3 years. Our dog has never been aggressive, never bites, doesn’t have any health conditions. He is just a little anxious (as most dogs get) and usually the groomers here are super understanding and help him. Never had ANY issues. Today 10/14, we had a scheduled mini make rover with Gloria. Check in was normal. We were informed it would take 5-10 mins for his appointment to be complete and she would call us over the speaker. As soon as we walk away, maybe 1-2 minutes, she calls us to return. We return and she tells us she is unable to do the service today do to his anxiety. She also informs us that they can’t force him to do anything he doesn’t want to do. I voice my concerns as this has never been an issue. She tellls me again that she is sorry but can’t do the appointment and that “he should be groomed by a mobile grooming service”. She then informs me that he will be noted as “referred out” in the system so he would unable to have appointments made online. I ask what that means and if she was saying he was unable to return to this location and she said yes. I honestly am upset that he wasn’t given a chance and let alone offered to be rescheduled. Again we have come to this location for 3 years and have had numerous grooming baths, hair cuts, and mini-makeovers.

David Lee

2024-02

Super kind & very informative staffs.Love the store👍😀OZ was the man for my aquatic turtle, Sccoter👍

Tammy R

2023-06

Join the vital care program for free and save 20% on kitty litter. Till the end of May 2023 Get 5 cans of nulo 2.8 oz - 3 oz cat food for only $5! That's a steal

Yuriy Sountsov

2024-02

Clean and hospitable Petco near a Ralph's. There is a parking lot but you have to go down steps or a ramp to enter the store.

J.J Trybe

2024-01

Place was a mess, couldn't find what I was looking for-walked entire store about 5x-no employees could be bothered-i finally asked an elderly gentleman-he was helpful & pheasant- upon leaving I was treated with suspicion because I was only gonna buy a treat because store didn't have what I was needing

Succubus Baee

2024-05

Employee had no knowledge on dog nutrition.No knowledge on where to locate food in the store