CVS Pharmacy

Ryan R.

2023-12

I am writing to bring to your attention a concerning experience I recently had at your [Store #8847] CVS Pharmacy involving an employee named Cheryl. As a loyal customer of over 10 years, I have consistently received excellent service from your staff; however, my encounters with Cheryl have been far from satisfactory.On two separate occasions, Cheryl assisted me at the pharmacy counter, and both times, her demeanor was notably rude and condescending. Unfortunately, her approach was characterized by a "holier than thou" attitude, which left me feeling disrespected and uncomfortable as a customer seeking assistance. In light of Cheryl's behavior, I requested to speak with her supervisor and was promptly directed to Mina, who was working at the adjacent register. I must commend Mina for his swift response and exemplary customer service. He addressed my concerns with kindness and professionalism, ensuring that I left the pharmacy feeling valued and attended to.While I understand that everyone can have an off day, Cheryl's consistent rudeness raises concerns about her suitability for a customer-facing role. I believe that CVS Pharmacy should strive to maintain a positive and respectful environment for its customers. Cheryl's attitude does not align with the excellent service I have come to expect from CVS over the years. I would appreciate it if you could investigate this matter further and take appropriate action to address Cheryl's behavior.As a loyal customer, I believe that CVS Pharmacy should continue to be a place where individuals feel welcomed and treated with respect. I trust that you will handle this complaint with the utmost attention it deserves. Thank you for your prompt attention to this matter.

Chris Maxwell

2024-01

Zero stars, actually. I went to the CVS Pharmacy to pick up a prescription I have taken for literally DECADES and have been filling at THIS CVS store for decades. There's a sign at the front door that says the pharmacy is closed from 12:30-1 PM daily for lunch. So I deliberately avoided that time window. When I got to the pharmacy, the clerk was ringing me up, and suddenly announced that my RX had been flagged, which meant that only a pharmacist could override the flag. The pharmacist, was, of course, at lunch and there was no other pharmacist on duty (again, I had avoided the 12:30-1PM window). The pharmacist would not be back for another half hour. I had to cancel previously-made plans so that I could pick up the RX. When I returned to the pharmacy there was, of course, a significant line. When I got to the head of the line, the pharmacist was busy. When I finally got to speak with him, he advised me that any pharmacist there can flag a prescription for any reason and that someone (not him, he claimed) flagged the medication because there was an increased fall risk for older people. I have personally been in the category of "older people" for quite a while and, as I said, have been taking this medication from the time I was in the category of what is now referred to as "Zoomers" (although they weren't back then - we were hippies) and I have yet to face-plant while taking it. Whoever filled it/flagged it clearly don't bother to read the patient history in their own computers. At any rate, if they are going to act like they're dispensing post-its and pen refills, then they should leave the decision-making to the patient and his/her/their physician.

Ciera Akins

2024-04

Rude pharmacists who are not solution-oriented, are not helpful and miss important details. They are also condescending and act like they hate their job and you.

Drew OConnor

2024-04

Had a great experience here. The pharmacist, Kyle, went above and beyond to help me out. Recommend!

Sylus T

2023-07

One of the biggest CVS I ever visited. Huge selection of postcards, holiday gifts, seasonal specials and decorations. Friendly pharmacy staff, vaccines, etc. No lines because they added self-service kiosks. They also just added a pickup service with UPS - got my Costco order delivered there - safer than getting the box sitting by the house for hours.Update as of July 6, 2023: changing my rating to "0". I had a package from CVS online delivered by UPS to this location. When I came to the store to pick it up I found out that: 1. The two employees present didn't know how to process it to release it to me and asked me to come later; 2. When I came later the same evening I found out that the box was completely smashed on one side and the employee insisted that I sign and accept it as is. When I refued to sign for it he was curt and dismissive. He said his name was ALEX

Trisha Lee

2022-05

This place used to be good. In the last month the pharmacy staff has changed and is incompetent. I used to never wait. Now there's always long lines. The pharmacy staff today promised my medication would be ready once I was finished waiting in line. I waited in line 15 minutes and of course medicine was not ready. They said we will call your name shortly and I waited another 15 to 20minutes. They never called my name. My boyfriend has been complaining about the same experience. You need new staff, people who care about helping others.

Steve Nemany

2023-09

Terrible systems, no phone pick up, no customer service, force you to make various trips to get your meds, endless bureaucracy. I can't stand this dysfunctional pharmacy.

Clark D Schaefer - Filmmaker

2023-05

I have never dealt with ruder, more unfriendly or more incompetent people at any pharmacy or maybe any store in my life. I will never go back to that CVS pharmacy probably not go back to a CVS pharmacy. The experience was so bad.

CHAD

2021-05

I want to edit my review. Investigated this incident and come to find out, the pharmacist could have filled my prescription the night I took it in. They were playing games.Horrible customer service in the pharmacy. I arrived at 9pm and presented a legitimate prescription that was a controlled substance but she refused to fill it even though it was due. I asked to speak to the pharmacist and told him I got a prescription for eight tablets on Wednesday and I was prescribed two a day. 2 on Wednesday, 2 on Thursday, 2 on Friday, and 2 today equal 8 tablets. The pharmacist said my insurance would not cover it until after midnight. We're talking about Klonopin, a schedule 4, not something like morphine. My insurance has always filled at least 48 hours in advance that way I don't end up in situations like this and having to wait until midnight.The midnight pharmacist was also unprofessional and rude to other customers. I don't recommend this pharmacy. Come to find out, I am not the only one these pharmacists have done this to. I called my insurance and they said they did approve my prescription the night I brought it in before midnight. I will be reporting this pharmacy to the California Board of Health and to the California Board of Pharmacy.

Shahin Bohlouli

2023-05

I am satisfied with the CVS location 3010 South Sepulveda Blvd. Specifically I would like to bring to your attention about the Pharmacy and the Pharmacy staff. They are nice, kind, and they don't let you wait too long. Thank you.

andrew vargo

2019-05

Hands down the worst pharmacy I've ever been to. CVS has to be one of the worst run corporations in America. They've sent me to multiple stores just to get my prescriptions, said they had meds when they didn't, told me my medication would be ready at a specific time and fail to have it ready by then. Save your time and find a small, family run pharmacy where the people actually care. Plus that way you won't have to listen to the horrible music they play while you wait over an hour to get your medication.

Alex

2022-05

The pharmacy staffs are rude and have zero intention of being helpful. Visited twice and both times I left feeling worse than when I walked in. I’m transferring my prescriptions to a defferent pharmacy.

Angela Macias

2023-05

Their Pharmacy doesn’t pick up the phone. Frustrating and ridiculous.

Oscar G.

2018-05

This store is really convenient. Open 24 hours! Not that many stores. Really clean and pretty nice costumer service. I come here pretty often.

Jeff “A K”

2023-12

Feel like a family group

LazyDog27 LazyDog27

2018-05

Somewhat close to freeways. Open 24 hrs. Clean. Not too crowded (for the times when I’ve been there...)

kevin king

2018-05

Straight to hold, never pick up, can't tell if stock what I need or not for my kids flu

aaron best

2023-09

It's cool

Oleksandr Vorzhev

2023-09

Even restroom doesn’t work

Martha Cardenas

2023-10

Good services

Вася Денека

2023-05

Bad personal

Muhammed SA

2020-05

Location

Jgl PLA

2021-05

warm service