Petco

Bianca Valadez

2023-11

If I could give this place a 0 I would. I brought my dog in for grooming and when I picked her up her eyes were so red. It looks like they didn’t clean her eyes and I specifically asked if they clean the ears and they told me they do. I went home got her off the car and looked into her ears and not a single thing looked clean. For $70 you would think they would do decent but not even the bare minimum. Customer service Amanda was awful they would only offer 15% back, Seriously? They put you on hold after hold. do not bring your dog here! Such a bummer I really liked the groomer front desk. Amanda seriously needs to be let go.

Misti Mueck

2024-02

They have really good product. Key to this store is to sign up for the free membership which gives you a lot of great price breaks. I was able to walk out with a $60.00 dog bed for $25.00. I was pretty happy! The people are always pleasant.

Crystal E

2024-04

I shop here out of convenience but their freezer and fridge products are always out of stock! It doesn’t matter when in the week you go, you’d be lucky to find what you need. So sorry but I’m heading to a different pet store moving forward!

Jannah Isorena

2024-04

One frightful day. Brought our pet dog for complete grooming at this location 10 days ago. We just really want him to have a relaxing and great pampering day but to our dismay, we received a call that our pet dog is rushed to the ER due to a cut injury on his thigh. Not only my pet didn’t have a sanitary and clean cut coz it was unfinished. He got severely cut that a staple was needed for the wound he acquired from his grooming. This awful incident caused the family emotional trauma, most especially our dearest pet. Poor boy that he has to undergo the pain and suffering. This was our first time bringing our pet to Petco Lodi location. It’s traumatizing & so intensely upsetting!!! So much emotional damage!!!! Never again, in this location. Beware!

Lov3ly LOVED

2024-03

Worst service ever! I WISH THERE WAS A NO STAR! DONT, I REPEAT DON'T TAKE YOUR DOG HERE. I take my dog all the time to Petco to get his grooming done this is the second time I took him to Lodi just because Stockton didn't have a opening. When my husband picked up our dog he stated that the employee said he nibble them so there weren't able to trim his face. Ok I get it but why not contact me to let me know? Also let me say the service only took 1hr? What does this say ? That they didn't want to work on him out of the 30 time I take my dog to get his grooming done at stockton PetCo never have I ever had a problem with my dog nibbling. So they charge for a service that they didn't want to do? No, wonder why they warn me not to bring my dog to Lodi Petco! When I spoke to the manager KAYLIE about the situation she got really rude with me and said she was the one who worked on my dog and would I like to bring him back. Off course not why? First off you were rude to me, second of all my dog nibble you like you stated why would you want me to take him back? 3rd you as the employee didn't even want to work on him at first seem like you just rush your way through so am I comfortable to bring him back HELL NO! Please don't take your dog here go some were else. The manager is Rude, Petco please go back and train this manager to speak to there customer better, if I wasn't satisfied with a service that was done on my dog if she would had reply with respect I would had been ok with it, but by the way she replied to me I don't know what is she capable of. Also for her to say I want a free service, how do you even have the audacity to say something like this to your customer ? Ill pay for a treatment done correctly but seem like you just want to take people money and mess around with people pets and lie about a service you didn't do. FYI! THEY LIE ABOUT TRIMING MY DOG FACE AND EARS, THEY USE THE EXCUSE HE IS NIBBLING JUST SO THEY CAN RUSH THERE WAY OUT. IF YOU DONT HAVE THE PATIENT FOR A ANIMALS PLEASE DONT WORK HERE, PETCO PLEASE GO BACK AND TRAIN YOUR MANAGER OR YOU WILL CONTINUE TO LOSE SERVICE OVER EMPLOYEE WHO DONT WANT TO DO THERE JOB RIGHT AND HAVING A RUDE MANAGER WHO DONT HAVE PROPER TRAINING.

Aye Jay

2023-09

I'm a regular in the store, the staff is consistently friendly and helpful. This is also one of the few Petco locations that has saltwater fish, and their reptile selection is above average.

Merry Go Round

2024-03

Don't waste your money getting your pet groom here. They do a poor job, seem like they were in a rush. Really rude manager.

Marie Pfitzer

2023-11

I love this Salon the staff is wonderful! They give so much attention and love to my pet from the moment we come in. Kailey especially has a good attention to detail is very thorough and make sure my pets and myself are comfortable. She goes above and beyond.

Jheanyll Hedrick

2024-02

Went there with a friend I was getting fresh water fish he was getting saltwater fish. He got helped where as I stood there vocalizing I needed help for like 20 minutes before I got so frustrated that I just walked out. Also the rock they sold my friend was infested with bristle worms, that could easily kill every fish in his tank. Thats like going to ikea, buying a couch, taking it home to find out its infested with rattlesnakes.

Kevin Clarke

2024-01

The store is well stocked and the layout is easy to navigate. The customer service my kids and I experienced was amazing.

Brittney

2020-05

Lodi Petco treated my dog with the most care! I received a survey in my email about our experience having my puppy Kona groomed and I left 10 Stars across the board because they deserved it! The two girls one of them being Allison, treated me and my the puppy who was a first-timer getting groomed with exceptional service. Allison was patient and kind, and she made me feel so comfortable leaving my puppy in their care. It was really sweet that she gave me a free bag of treats, a cute bow on her head, and a little report card letting me know information such as a seven-point checkup. I was definitely satisfied!

Bobby Tucker

2023-07

Awesome service and employees!I want to express my gratitude to Aubrey and Kate at Petco. After losing my iPhone, I came back an hour later, right at closing time. My phone was found and they returned it, refusing any type of reward. Glad to have my phone back and thank you to these honest employees! Five stars!

Best Announcer Vic Picnic

2020-05

Not all items and sizes are in stock, specifically the Rachel Ray brand dry cat food. Rather expensive compared to big Box stores like Walmart. Limited store hours, compared to other stores in the same area. My sons and I like to look at the cats, birds, and hamsters they always have in cages. Limited hours for training and grooming. When an item is out of stock, they only offer 10% off that item by email when it became available… nothing to rush back into the store about. Only a few customers were seen, compared to the number of employees working there, so I do not predict a long, profitable future for Petco. Sorry, Not Sorry, for the average 3 Star review.

Ana Castro

2023-12

Staff is so nice and friendly! I do wish this store didn’t always run out of crickets .

Ashley Hernandez

2020-05

We've been doing puppy training classes for the last couple of months, and they've been wonderful! We have a cane corso, very stubborn and STRONG at just 6 months old and the classes and trainer Stacy have been an amazing foundation for great manners for him. Couldn't reccomend the classes more! The whole staff at this location has been wonderful

Joshua EB

2023-08

Went to Vetco For Shots for a Dog not sure if they have the animals best interest at heart. Very rude and loud mouth assistant. The employee was talking so loud and had no respect for my dogs privacy.

Rodney Roberts

2024-04

Everything you need for your pet, great service.

Cheryl Rodacker

2023-08

I have a bad dog vac experienced. The lady in the check in was rude. She doesn’t listen to my explanation and she talked loud. The costumers and other employees turned their heads to us like what’s happening over there. Sigh… It’s embarrassing and for sure I won’t come back there anymore! She’s not helping instead she’s making a problem.

Kim Allbright

2023-09

Signed up for dog training. First week canceled. Second week we had class, seems like she really didn’t know what she was doing and had to keep looking at the book. Third week was canceled. She had a concert to go to. We came back last week, class gets out 20 minutes early , then she tells us next week is canceled. She has another concert to go to. Crazy our classes should be most important. Do not sign up for dog training here. It has been a horrible experience. It’s been six weeks, we’ve only had three classes. Three cancellations. And honestly, she seems very confused and doesn’t really know what she’s doing, every week she tells us to go on YouTube and learn things.

Ta “Tareich23” Reich

2023-08

They are kinda rude after waiting so long I had to ask for help. I left WITHOUT my fish as I was refused the sale. Whatever. I went to the one by Sprouts Petmart I think great customer service. So know where I'll be shopping.

Erika Reese

2023-11

My husband was just refused service. They were still open but it was approaching closing time soon but I guess no one wanted to help him get fish. Won't return. If the store is still open, they should help the customers trying to spend money.

karla guillen

2023-09

I do NOT recommend this place for grooming. They supposedly asked what I wanted them to do to my maltipoo and they did the total opposite. They cut all his hair! In me explaining and what I payed was a waste.

James Lorch

2023-09

Been in store a few times looking for various dog items. Good selection but a little pricey. Never once has anyone ask me if they could help me.

JB

2023-05

Really nice location. The Adoption Manager was very knowledgeable and sweet. This is a store that cares about where their animals are going and are more than happy to help with proper knowledge. Not just a store for items. Family members too.

Vanessa Chaidez

2023-05

Came to get things for my new puppy, every staff member I encountered was super helpful and friendly. I was referred to MARIAH the dog trainer and she was really nice and friendly very knowledgeable in her field and you can tell she has a passion for caring for animals. Great experience!

Ashle Antheunisse

2023-11

Great staff. Always helpful. Very knowledgeable in everything.

DeeDee

2023-05

My 11 yr old Toby is a lab mix with lots of hair going in. When I picked him up he looked fantastic! Rachel , his groomer, took enough fur off him to make a whole other dog! Had I known how good and how comfortable he would be , I would have had him groomed and deshedded on a regular basis. The staff is very pleasant and caring. I felt comfortable leaving my old boy with them. Again, Rachel did an awesome job!

O P

2023-08

Worst experience ever, rude people never taking my dog to Vetco again all they care about is money. Feel like im at a auto shop and they keep on trying to get you to buy more stuff.

AnAndy Mcpherson

2023-11

As usual staff was super helpful and ubber nice got just what i needed thanks guys and gals

Jennifer Weeks

2023-09

Friendly, knowledgeable staff. Cute small animals to look at while you shop. I love this place!