Go Pet Club

LJ M

2024-02

Customer Service for Go Pet Club is abysmal. They would not honor their product and replace the cat ladder and tried charging $20 for "shipping and handling". also the cat tower I bought from them sheds excessively. It's very cheaply made so not a good deal like I originally thought. Very cheaply made and wobbly.the top stairs broke already and the kittens have been playing on this thing for only 1 hour. I expected this to be better quality so would not buy again.

Diane Laurentino

2020-05

Do not trust this companies products. A pen we purchased from Go Pet collapsed on my 10 month old German Shepherd puppy and while it's been set up for months, we can't understand how it collapsed but our puppies paw got wedged between two panels that collapsed on her. We are now in week 3 of watching her try to heal. The wound is deep and will take weeks to heal. $500 in vet bills. Go Pet is taking no responsibility for this this. They are a terrible company If you love your pet DON"T USE THIS COMPANY for any product. Don't let this happen to you

Dan Johnson

2019-05

I ordered a $70 cat tree on Amazon. The item arrived damaged. The top of the main cat house was cracked and partially collapsing downward. I contacted the manufacturer as requested in the assembly manual. The company requested photos of the broken piece as well as the sales invoice. It took me a little bit to get photos of the broken piece since this was a gift, and I was busy with working and getting ready for the holidays. So it was past 30 days by the time I sent them the photos and the sales receipt. And they would no longer send a replacement piece because it had been longer than 30 days even though I initially emailed them the day that I received the product in the mail. Nor did their email state initially that I only had 30 days to send the requested information otherwise they wouldn't send a replacement part. Also there was nowhere in the literature that it said there's a 30 day limit. I would not buy from this company again. I contacted Amazon, which I will do first in the future, and they refunded me 30% of the price since the cat tower had already been assembled and repaired by the person I got it for by this time. Amazon did not ask for pictures for proof of the damage, which is what good customer service looks like. Take note.

Deborah Bower

2018-05

Bought a grooming table from them. The price was so low I expected it to be a lower quality than the other tables I was looking at. I was happily wrong. Excellent quality at almost half the price of comparable tables. I am lucky to live close to their warehouse so I could save shipping costs and pick it up. Can’t wait for their website to be up and running so I can see what other items they carry. They do have a great selection of cat trees. And again, they charge half the price of Petco or other online pet supply companies. And the trees come in fun designs. Will be a repeat customer

cheryl taylor

2018-05

Ordered 2 dog beds off amazon. Happy with them until i noticed one zipper was not zipped all the way. I went to zip and zipper broken. So after multiple emails and a couple calls for a replacement cover (Was willing to buy one) and being told it will be in the end of the month nothing.Sooo now I am going to buy a new bed from someone else. Waste of my time and money.

Jiaqi Xiao

2017-05

Ordered and picked up an exercises pen in this place. The price is 10 dollar cheaper than online if you can pick up yourself. So far, they have the best price in the bayarea for exercises pen. Be sure to call and check the inventory first if you want to pick up because they may be out of stock. I did call and waited two weeks to have the item in stock for pick up. Another thing is they only accept cash for local pick up. The exercises pen quality is quite good.

Amy Spickard Bess

2019-05

Do not order products from this company sold on Amazon. They are misleading and sell "cat trees" that are only usable by kittens. They do not stand behind their products and are sleazy to deal with. Buyer beware!

Amanda Jarrett

2023-05

Shipping is from 08:30 to 1600. They will load you early if they have the product. There is no gate so you can park in front of the dock doors at the end of the building.

Joshua Manners

2019-05

Bought a dryer . Quit working maybe 2 months later . Company seems to care less about customer service . I own a number of grooming salons and will never purchase anything from this company again

Cheryl Strickland

2020-05

Wow I can see why the rating on this company is so low. I only put one star as you have to put something but they should have a negative rating. They sell a product that is inferior inoperable and do not stand behind it. They have the worst customer service relations and policies. Bad experience! DO NOT BUY FROM THEM THERE ARE OTHER OPTIONS OUT THERE!

michael choi

2022-05

I bought dog crate (blue and red colaa available)and my dog likes it to be sit inside and it is foldable for easy storage

Elite Canine

2019-05

Excellent pricing on quality grooming equipment.

Young Kim

2022-05

Very friendly and helpful staff! I have a very picky eater so I asked for sample dog food that I can try and they were very nice about it!

Drew Bluh

2022-05

Absolute scam of a company. Will only send you half a product and refuse to send the rest.

Tinamarie DeStefans

2021-05

These folks are so helpful and professional, from the person in the front to the gentleman in the warehouse who help load your car, they are all amazing!

Danny Wang

2020-05

Very good deal for cat trees

Jonathan Durand ([ Jonbgud77 ])

2022-05

Unexpectedly seeing the quality of the cat tree is weak. The materials seem not to be good quality, shop elsewhere.

Stefan Braun

2020-05

Great deals on cat trees and pet furnuture