PetSmart

Kat Flynn

2024-04

I saw a price for cat litter online for this store for 17.99 but on the shelf it had a higher price. An employee told me to show the cashier the advertised price and it would be honored. It was.Purrrrrrfect! And I was buying Exquisite litter crystal and it really does control odor. I kept mixing a little bit to the old litter. It's about time I go full crystal now that she has been totally introduced to it. Much better on my senses.

david mopsik

2024-03

I just want to mention this gentleman he was very professional, and took the time to take care of my Chihuahua. Adan has been working on Coco for about a year and just wanted to give a big shout out. He's a hard-working gentleman and it shows he likes what he does. Thank you, PetSmart Salon

Kangaroo Reviews

2022-05

This is a Great pet store in La Jolla and they do short term boarding as well, if you need a place to leave your dog when you're away! Very clean, lots of products stocked up and very friendly & helpful staff I would definitely recommend this location it’s 100% #KangarooReviewsApproved by me

Omar Medina

2024-01

I picked my pup from boarding and she was sick for the rest of the day, whomever was feeding her must have given her the wrong food. We made sure to pack her the correct food but she was given something that made her sick. She was lethargic when I brought her home. I believe they must of given her something to calm her down (sedatives) because they couldn't handle the amount of animals they were boarding on new years eve.

Bryan Stanton

2024-01

I went into buy fish and the told me they would not sale me two different types of fish, Community and Semi aggressive cause they are worried about the fish. So what about the over 30 fish that were dead still in the tanks the over grown algae and the fish with disease all over them. I have been tending fish longer then PetSmart has even been around and longer then most of there employees have been alive. If you truly cared about the fish you would take better care of them in your store.I was taking them to a well maintained fish tank that already has the same fish in the tank that you refused to sell me living way better then the conditions they live in your store. Hypocrites .

Carrie Fasel

2023-11

This location in particular has a lot more inventory and a separate vet service within. We rely on them for rx food, litter, treats, toys, and other supplies including tropical fish tank items. We get our cat's claws trimmed at the PB location since it's closer. Staff is nice. Just make sure that if you have an online prescription order you give it 7 to 10 days because prescriptions are going through corporate now. And if you're picking up for a partner make sure they list you as the pickup person to make things easier.

Redacted Redacted

2024-04

Dog had diarrhea for a few days after staying at pets hotel by PetSmart. Don't know if they fed him something or maybe he just doesn't like it there, idk. They don't let the dog outside - they have an indoor pee room. Lots of lies - one employee will tell you one thing and literally a few minutes later another will come out and tell you differently.

Kristina Baroni

2020-05

I had a wonderful experience specifically with an employee named Isaac. One of my items turned out to be used and not new and he assisted in helping me exchange, find a new one, etc all when the store was pretty much closing. He was very patient, attentive, helpful and kind. I was a little frustrated when I saw that the item was used but he turned the whole experience into a pleasant and positive one. 5 stars for Isaac!! Thank you!As far as the item itself, I got a window perch for my cats and they love it. Great quality, reasonable price. Very pleased.

Eddie Baldwin

2024-01

I had my dog stay with the pet hotel and just not a good experience. My dog came out instantly drank over a half gallon of water. And she ate right away after getting back food that I had left them to feed her. On top of that she gets out goes to the bathroom and now she has blood in her stool… don’t go here

Taylor Brown

2023-11

Eric was very friendly :) They had some good deals on BarkBox toys.Only con is that the lights continue to not be repaired, but that's not on them, it's on the company; it gives a poor experience for the customer and I'm sure the staff. Hope these get fixed (it's been a LONG time).

G P

2024-02

Always great service by PetSmart staff! Our visit to the Torrey Pines location was no different. Thank You PetSmart team!

Susan Calles

2023-05

Dropped off my Shiba Inu for a few nights. Jenn was wonderful and greeted us warmly and took away all of my aprehensions. I was surprised when she answered the phone the next day checking in on my baby. She was just feeding him lunch. He did well and she scheduled his exit bath and brush out. We picked him up the next day and he looked absolutely beutiful! Thank you Jenn!

Teresa Chapa

2020-05

Been shopping here since we moved to the area 3 years ago. Dog also gets groomed with their very sweet team. Love their rescue efforts and holiday picture events. Workforce kind and accommodating!

Shawn Acorn (Travel with the Acorns)

2023-12

Best grooming location for your furry friend. We travel often and this location in La Jolla has the best grooming service!

Mayra Viviana

2023-05

I love coming to this Petsmart! My dog always has a great time in daycare and the employees are very nice. (Photo of my puppy ready to go to daycare and overnight boarding is attached)

Brandon Cochran

2023-05

Love this petsmart, they have great prices for the most part and helpful staff on a continuous basis. We always take our dogs here for when they are feeling under the weather. Also if we need to go out of town the doggie day care is such a great place for them to stay. All of the staff over there has been extremely friendly and take great care of our two pups.

Dannielle Dickinson

2024-04

My pups love to shop there as well as grooming it is fantastic thank you for your services and goods

Julia-lin Ding

2023-05

Great experience at PetSmart today! Got my girl Holly all set up for our new life in sunny San Diego! Thank you so much to Rita and Vivienne for listening and helping me get everything Holly will need to love her new home ☀️💗

Nils-Erik Rundquist

2024-02

Homey working the front this morning was a total G. Thank you for the help 🙏

Steve

2023-05

Great store for everything your pet needs. Ask for Meg in grooming dept

Kim Harrison

2023-05

One of the biggest PetSmarts that I have been in. Nice selection and clean.

Lauren Clauss

2023-05

We left our kitty at the pets hotel for 5 nights and she had great stay. They loved on her and answered my calls when I called in to check on her. Highly recommend for pet parents going out of town!

Tony Neumeyer

2023-11

Friendly helpful staff. I help direct me to exactly what I needed so my visit was short and sweet.

David Salter

2023-05

I love this place!!!! You guys have always something for my pet that requires prescription diet food. Pretty much 90% of the time you have exactly what I need and if you don't you have had some of what he needs and that is a lot better than most of the other PetSmarts in San Diego. Blessed that you guys have the goods. Will continue to shop here for all my pets needs. My personal experience with the staff at this store is 5⭐️from the front of the house to the vets. THANK YOU GUYS! LA JOLLA PETSMART IS THE BEST!!!

Chase Jennings

2017-05

UPDATE: Reptar died this morning. Barely even a year old. I included an image from when we first bought him. The other image shows him totally paralyzed from the stomach down, about an hour before we took him to the vet. No words... :-/I was unknowingly sold a dying chameleon with Metabolic Bone Disease (MBD) and was told he was incredibly nice and super healthy. When I got home, I noticed his casque was completely asymmetrical, he's noticeably malnourished, his joints were weak --he constantly shakes -- and his front arm is definitely broken. Being an animal lover, I'm refusing to return this little guy back to the hell hole he was being kept in and am going to nurse him back to life.The sleep cycle of chameleons are far different than the hours of operation of PetSmart. In addition to accommodating their needs for appropriate light, they also have completely failed to give them adequate nourishment, space, humidity and love. I understand it's difficult to take care of a chameleon, but if PetSmart can't do it, then they shouldn't be allowed to sell and profit off these amazing creatures.So to Michael J. Massey, PetSmart La Jolla managers and all employees involved in this transaction -- I'm tremendously disappointed in you and can't believe how unintelligible you are concerning seemingly obvious matters like these. In a place that is supposed to care for animals, you've ended up committing animal abuse. I'll be lucky if he lives. I will never support nor purchase anything from PetSmart ever again. Massive shame on this entire establishment.

Erin Novotny

2023-05

Wow! I am beyond impressed with Taylor trimming my 2 nervous dog's nails. I had been hesitant to try a public grooming location because my dogs are special needs but she made them feel so comfortable, and she did a fantastic job! I would highly recommend this place, and, it's quite inexpensive. Thanks so much to Taylor!

Claire Rodriguez

2023-05

Front desk workers not friendly at all, the one who checked me in was kind of aggressive. During check out, the “guy” who claimed to be the manager had a terrible attitude. Had black nails and extremely large spacers in his ears. While I was asking about my lost harness, leash and bandana to another worker (she was nice, but too new to be knowing what’s going on), he stepped in claiming to be the manager. When I actually spoke to him, he said that he wasn’t really the manager and someone else could help? He just seemed like he didn’t want to deal with it, nor anyone else for that matter. Very nonchalant and didn’t have a care for anything. Honestly don’t think these people should be working at a pet store if they have a terrible personality, just ruins everyone’s day.Bottom line. Checked in my pup with a brand new leash, high quality harness, and a red bandana I got from Hawaii. All cost at least about $60 together. No one at check-in told me I was supposed to take all that with me before I checked my dog in. Came back to check out my pup, they didn’t return anything but a CVS plastic bag I used to bring the food (one thing they were able to keep! :) ). Bad front desk workers personalities.

Mary Fuller

2023-05

I had my dog boarded for 2 1/2 days. I had left a few treats and a chew bone for her to enjoy, during her stay. When I picked her up,NOT one treat or chew bone I left, was given. I have had issues with Petsmart, for sometime. 🤷‍♀️ I’ll mention that at Xmas time, the appointment person, gave me wrong info on boarding requirements, and when I went to check my dog in, they wouldn’t accept her, because of a vaccine issue, and I missed my flight to spend Xmas in California, with family 🤷‍♀️ It’s a crapshoot with Petsmart for sure!

Cameron Cornell

2023-06

Wouldn’t give my dog a haircut because he was too anxious? So instead they charged me $60 for a bath and brush. Something I could have easily done and saved $60.

Jasmine Park

2023-05

The 5 star is for Taylor (groomer). She was kind, gentle and very understanding of my needs for what I wanted done for my Shih tzu. I am very picky when it comes to grooming but it was perfect. I used pay a lot more for grooming that didn't come out as good. Highly recommend her 👍