Rite Aid

Ronald Hurlbert

2024-01

I had to change my rating to 2 stars with all the new pharmacists who seemed to be fresh out of bootcamp and don't look like they know what they are doing and always act confused, they don't know anything. I now look for one girl whom has been there years and knows more than the ones in white coats but the lead pharmacists is experienced.

david.

2023-05

My mom had the worst experience here at the pharmaceutical area with a female employee who seemed to manage the area. The lack of respect to customers here is terrible. My mom was picking up a prescription from this location after hearing the news that one of her sons had passed away. She had red eyes and was harassed by this employee claiming that she was sick and shouldn’t be picking up the prescription. Please consider removing this employee or provide training for them as they shouldn’t be in a customer-facing position.

Tony Diaz jr

2023-05

Pharmacy has some very rude staff.It's obvious that some people should not work in customer service positions especially as managers.I will admit that drive thru has one great lady who always brightens my day but the person who works at the drop off window should be fired as well as some people who answer the phone. I understand you're busy but your job is to provide good customer service!

Maria Velasquez

2024-04

Pharmacy employees are sucks. BAD COSTUMER SERVICE

Edgar Gonzalez

2024-02

I rated the Pharmacy low and I would rate the store a 4-1/2. Pharmacy needs an attitude check.

Eric Ortega

2023-05

I had just finished cleaning my yard so I was a little dirty. It's a hot day so I wanted ice cream so I walked in and got dirty looks by the woman in the front. I got in line for ice cream and was told I had to pay for My ice cream first. Two lady's that walked in before me didn't have to pay first. So I stated Why can't I get my ice cream first like them. Both staff members were really rude. Really judgemental and rude for a place that's supposed to be for the community....

Keith Howard

2023-05

The Pay and Go does NOT work don’t do it. You give them all your info ahead of time including credit card info then they make you pay again because your payment is “ pending”. You have to still enter phone number and sign. No time saved at all. Sorry. Even pharmacist insisted I pay twice?Hoping one charge drops off. Called customer service. Every one just said if I got charged twice come in again and they would fix it. Really?

Lyndsay Lujano-Rodriguez

2023-05

The female staff needs serious retraining. There are two managers; Jayme and Carissa who both constantly look disheveled. Jayme's hair is always piled in a messy bun, her clothes are wrinkled and she has a bad body odor. This is out of line with staff dress code guideliness.Another female manager Clarissa, seems to be the Store Manager but she looks very disheveled and unprofessional. Her hair is messy, shes covered in tacky arm tattoos, does t look presentable at all. Is this who you really want representing your company?Another employee, Melinda, she was seen playing loud music on a personal device while sitting at her register. The music could offend any number of customers, and yet she doesnt care.The staff seems to be very comfortable at their location and its to the detriment of the community they are suposed to serve. I hope this store can invest in real-time training for their long term employees.They need it the most. Bad attitudes and inflated senses of entitlement and ego shouldnt keep money away from your business.

crystal gonzales

2023-05

Love shopping here! I can get in and out, and they are always so nice. Love stopping here on a hot day for an ice cream! Everything is always nice and clean and the manager is absolutely amazing!

Erin Compton

2021-05

I love our Rite Aid Pharmacy. The staff have always been helpful and understanding (if sometimes a little cold, but who doesn’t get stressed once in a while). I understand how busy the pharmacy can get. I would like to offer some advice, however.First, if you’re going to update the drive thru signs, make sure your staff knows and are prepared and expectations to staff and customers are clear. Second, as the reasoning for not picking up in Lane 2 was that prescriptions don’t always fit in the canister of the vacuum delivery system, here are some suggestions: send the canister more than once; post a sign for those picking up 1 prescription and/or those who have prepaid via your app; and last, save paper, time and space in the canister by emailing the medication information sheets or texting a link to the information online.Last, I appreciate the hard work and dedication of your staff and hope something can be found to ease their stress.

Heather Stone

2022-05

My daughter had an ear infection so I took her to the doctor early in the morning and they sent over an Rx for antibiotic ear drops. Well I kept checking on the Rx throughout the day and it wasn’t ready until 5 pm. So I go to finally pick it up and it’s almost $400!!! They never once mentioned this to me so I could call the pediatrician back and get it changed or anything before the office closes for the weekend. Even worse, Rite Aid told me there isn’t a generic available and that’s why it’s so expensive and there’s nothing they can do. So the next time she had an ear infection I took the Rx to CVS and they told me there ***was*** a generic and it was $80 instead of $400!!! I will never use them again after they swindled me out of almost $300 bucks! They were just lazy and could have referred me elsewhere if they just didn’t currently have the generic in stock. Also should have warned me of the cost.

Bill W

2020-05

Love the pharmacy! The pharmacists are knowledgeable, friendly and patient to instruct their customers. Even though Walmart is now in town and may offer cheaper prices, I still like Rite-Aid because they feel like part of our community and they are trustworthy. I wouldn't trust any pharmacy other than Rite-Aid.

Esmeralda Rossette

2020-05

Rite Aid pharmacy in Kerman, Ca. has some of the rudest people working there. Not the store but the pharmacy. They do not have what it takes to deal with people. I couldn't ask any questions without the girl telling me to stop and let her do her job. I am never using that pharmacy again.

Staci Casey

2021-05

I have always been treated with respect and get my prescriptions in a timely manner. We also get our flu shots here annually. Won't go to another pharmacy.

Iamadviix3

2020-05

The ladies at the pharmacy drive thru said my prescription will be ready in 30 mins and I came back a couple hours later and it wasnt even ready they said they would call or text me and I never recieved anything and are rude unprofessional

Maria Sanchez

2023-05

No point calling in a prescription it’s never ready! Will start using a different pharmacy!

Larry Rodriguez

2023-05

Excellent customer service there always willing to help the customers there very nice and helpful I will return to this store more often

Sasanna M

2023-05

Super helpful, they helped my husband and I with an "envelope " problem

patricia tuttle

2022-05

Pharamacy is always busy but the lady's are great.

LA Cook

2017-05

Close to my ClinicAlso,they refill debit cards here.Clean,helpful staff.

LoboDeWelfare559

2017-05

The pharmacy girls are knowledgeable and quick to catch errors when encountered. Kudos to the Kerman team.

Petra Yanez

2020-05

My favorite pharmacy & all employees very very helpful

Chris Smith

2022-05

Don't take the vaccines they make feel like I'm gonna die

Brenda Martin

2023-11

Nice and clean 👍

Miguel Gonzalez

2017-05

Here for pick up and have been waiting an hour. Poor

Maria

2023-05

Service has lacked recently.

Nayeli Mendoza

2022-05

Fast indoor service.

Rachel Mendez

2022-05

Great customer service

Cody Richardson

2020-05

Very rude cashiers

patty velasquez

2020-05

Great customer service