4.5 (308)
19370 Goldenwest St #101, Huntington Beach, CA 92648
(714) 274-4894
petsmart.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ryan Palmer
2023-05
This location is fairly large and has good stock of products. They have fish, hamsters, snakes, parakeets and lizards.You can usually find cats for adoption on the left hand corner when you first walk in.The employees are helpful and knowledgeable, but there are never enough.The grooming service here is wonderful. They do a great job with my 70 lb dog.Parking is always an issue in this shopping center, but there are a few 30 minute spots that are usually open by the McDonald’s.
C P
2024-02
I go here regularly and have always had good service, but wanted to take the time to mention a specific employee who helped me out the other day. I was feeling super stressed because my kitty had to get stitches, and Co helped me pick out a litter that wouldn't get stuck in the stitches. A small thing but his kindness really helped when I was overwhelmed, hope the management sees this and gives Co a raise lol.
AboutAngelaG Remarkable Review
2021-05
This store is clean and organized for the most part. Not far from beach which is nice. What I didn’t particularly enjoy is the customer service and the long wait in line. There was only one person at the register with plenary of other employees in back taking amongst themselves. After waiting in the long line, Jonathan wasn’t pleasant at all. Slightly rude with a rush in his tone. I asked how he was and was practically ignored. Sad because it’s al about customer service nowadays. I always go to PetSmart but will not return to this one.
Steph Bash
2023-05
Training classes are amazing. Being able to teach both private and group classes as an Accredited trainer for over 5 years is inspirational. And flexible schedules are accommodating.
Erin Lopez-Wood
2023-07
Did a return with items from a different location and allowed me to return all the items! Also very friendly staff and very clean store ❤️ Came in today (6/24) and the employee was very helpful with helping me choose a new litter to try. This store has great employees and a wonderful atmosphere. Just FYI if people are needing PetSmart's vet services, this store specifically does not have a vet on site, thus you are unable to purchase prescription foods for your pets here.
D
2023-12
I was shopping here a couple months ago. my dog is recovering from a broken leg and he is in physical therapy. He walks fine for the most part, but sometimes it’s a struggle for him on shiny tile floors. The cashier had the nerve to tell me I needed to take care of my dog, or insinuate I wasn’t taking care of my dog. This loser is not paying for physical therapy. This loser it’s not taking my dog to the doctor. This loser was not there when my animal broke its leg. This loser doesn’t know anything about my pet. Go get a new job loser. It was probably a 20 something younger Mexican guy.
Mark Barrus
2021-05
If I could give them 10 stars I would. Ginger has been a PetSmart dog since day 1, and I can't say enough about the wonderful people that have taken such great care of her the past 3 years. Thank you
emily Anderson
2023-09
We were at this store getting a few toys to send with our dog we are rehoming bcuz he isn't a good fit with our child and it's not safe. So, we're upset and I just wanted to get him some of his fave toys to have and the guy working there like 10 min before closing came to ask if we were finding stuff, which I asked him a question and he said they were closing. Ok Ya, were just deciding. I had our 2 kids also, and keeping an eye on my son. So, he comes back LITERALLY the SECOND it hit 7pm and said "I need to close up now and walked away."It was rude and pushy. I've never been pushed along like the second a store closed like that, and I almost snapped out of emotion, and we def won't go back there. IVE worked retail and there's plenty he could've done wile waiting a few minutes for us to go to the front.
Brandy Whittington
2023-05
Well we were on a road trip and no dog leashes packed at all. So naturally we stopped at the closest PetSmart. Cali got an awesome leash that has a built in collar that is perfectly her size. The leash is a hunter green. It has both heavy duty leash plus webbing middle to allow some flexibility when walking. It allows her a little freedom while still manageable. Evie minds perfectly well without a leash but when in Rome. So to speak. Since we were not in our mountains where they can run free, we had to conform to the city lifestyle. So a pretty collar with a beautiful Native American design. Evie got a standard leash. Since it really was for looks it didn't need to be heavy duty. Of course, the pups love modeling their new attire. Now that we are home Cali will continue to learn how to be civilized and Evie is Evie. Honestly, I feel Evie is doing a solid job training Cali. Now we are heading to pick up the jeep and then Squatting Toading here we come!
Karen Schnabel
2023-10
I returned a Halloween costume from one store but the location that I returned it to didn't have that style. I love PetSmart so I would have given them a 5 star rating had it not been for that issue.
George R
2023-08
They are super helpful and kind. Even took the time to check on the underside of doggie shoes, when I called about why do my dogs shoes have L on all 4. We had a laugh about L is for Large not left. 🤣🤣🤣🤣
Marc Cedeno
2024-01
Walked in and was pleasantly created. Store was clean and well stocked
Toni Edwards
2023-12
Love this place! We get all of our pet supplies here!
Hyun Joo Kim
2023-11
I always enjoy coming here as staff is friendly and helpful. I prefer PetSmart over Petco
Greg Kampf
2023-06
Wide variety of products, always a positive experience with staff, fair prices with discounts readily available. Easy to reach location.
ann turner
2023-05
Nice store! It's large & they carry the pet supplies I need. I found new things there for my dog & he loves them! Friendly service too!
J Removal
2024-04
My cat's favorite place😁
Greg Pritchett
2020-05
My dog Bart and I visit this store two to three times weekly. Why? Because the staff and management are the best! Always friendly, helpful, knowledgeable and go above and beyond to satisfy the customer. I have three other Petsmarts closer to my home, but I drive the extra distance to this one because of the people that work here. They are all terrific.
Andrew Chance
2020-05
Amazing place for all my pets needs. The grooming salon definitely deserves 10 stars if it was only possible on here. But I'll definitely be coming back for grooming especially and highly recommend Brooke Anderson. She was very professional and my German Shepherd aka Starr is happy and smelling and looking amazing. Definitely worth the money and then some in my opinion. I'll only go to see Brooke Anderson for my grooming needs. Thank you Petsmart for hiring this amazing young lady.
Tracy Harpel
2021-05
Awesome experience! Staff was warm and greeted every customer, asked if we needed assistance. Shop had everything I needed in one place. Low stress, COVID cleanliness & spacing in place. Our new local go to pet shop!
K
2022-05
It was a great experience my German Shepherd(Whisky) after grooming became beautiful and fresh and smells good.thank you very much Carina you are always wonderful.
Libby Baez
2021-05
I came in to adopt a pet.bi left with my pet, everything I need for Napoleon and even saved money on 3 items because the sales associate gave me my options. She recommended a bigger cage but she accepted that I wanted smaller due to my budget. Eventually I will go back and buy the recommendation. The young lady was great and answered all my questions to my liking. She knows her stuff!
Michael Fulp
2022-05
Went there with my new Goldendoodle Puppy and without my mask and they were fine and didn't say a thing. The clerk was very helpful and gave great puppy advice since I haven't had a puppy in 18 years.. Always a pleasure to shop there!
Heather Rollins-Hamer
2019-05
I took my son to buy fish for his birthday present. Lisa helped us out and was incredibly sweet, patient and knowledgeable. She offered excellent customer service by getting us a cart and walking us to each department to get what we needed to set up our new tank! Thank you Lisa!
Sidney Tu
2021-05
The cashier was such a hoot. I bought some treats on clearance for TWENTY-SEVEN CENTS just to try it out, and she told me her story of how she bought 100 packs WITH her employee discount tackled on top. She was able to convince me to grab whatever was left on the shelf since it was such a steal. The store was kept spic and span.There was plenty of parking at the shopping center with and without shade.
H Chandler Jr
2019-05
Was looking forward to this grooming appointment with Deanna for my big golden retriever. And when we arrived to pick him up, it felt like I was picking him up for the first time. I highly recommend this place and Deanna for doing a great job and taking care of my dog. 🐕
amy c
2023-05
Everyone is always friendly and helpful, and they are usually always stocked up. With a few exceptions. We have many different types of pets, and they have what we need or recommend where we can find what we need.
DINH TRAN
2023-05
Very friendly staffs! We got a new kitten and petsmart helped us finding the right foods, litter, and bed size for our cat. Thank you so much!
TreeTopp
2017-05
Staff are friendly and always willing to help. It is always a pleasure visiting this store. EDIT: Was 4 stars but then I had my dog groomed here. Do not cut nails, nails cut. Glands whether you say to or not and get a price before hand. If your breed of animal is not in their system then they will add your dog to a breed they are not and then charge an $8.00 premium. Kinda dirty but you are hurting your employees with that coming out of their tip.
Joeanthony Cote
2017-05
Cassie and Janie in the salon were absolutely fantastic! We brought our two dogs for a cut and bath this past weekend and they both came home looking awesome! This was our first salon appointment since we moved here from Texas and I'm so happy we found Cassie and Janie!
| Monday | 9 AM-8 PM |
|---|---|
| Tuesday | 9 AM-8 PM |
| Wednesday | 9 AM-8 PM |
| Thursday | 9 AM-8 PM |
| Friday | 9 AM-8 PM |
| Saturday | 9 AM-8 PM |
| Sunday | 10 AM-7 PM |
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