4.8 (192)
815 Idaho Maryland Rd, Grass Valley, CA 95945
(530) 273-3714
rotorooter.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Becca Noe
2024-04
I wanted to write a review because I just had an awesome experience with a gentleman Cameron!! He came out to my home and installed a tankless water heater for our family. Cameron was exceptionally wonderful to work with and extremely knowledgeable about the field he was working in. I felt very comfortable knowing I was getting the best product for my home.
Walter Garrison
2024-04
Called for a plumbing problem and Cameron came out fixed the problem very easily, was extremely polite even with my bad attitude (not his fault) made sure nothing else was going on with plumbing before he left. His politeness made my day so much easier. Thanks Cameron and roto-rooter!
Laura Perry
2024-04
Adam came out to install a new toilet. He did a great job! Highly recommend Roto-Rooter. We switched to them from another plumbing service. They were able to fix what the other couldn't after numerous visits.
Yvette Souter
2024-05
My mom had a history of bad luck with plumbers. But we took a chance on roto rooters. Cameron came out and handled it quickly and professionally. Actually made it a happy experience. Thanx Cameron! Roto-rooters is our go-to now.
David Castaneda
2024-04
I called Roto-Rooter on a Saturday Morning to fix a water leak under a bathroom sink. I was able to speak with a person immediately and he relayed my problem to Adam, the technician on duty that day. Adam was able to fit me into his schedule for the day. Within an hour of Adams call he was over to fix the problem which took him less than 30 minutes. Great Service!
Brynne Johnson
2024-04
I had a tankless water heater put in at my sister in laws house and Cameron did a wonderful job, I highly recommend him! Friendly, knowledgeable, and professional.
lynn shanley
2024-04
Conner does such a great job for me every time he comes out to my property! He is always communicating with me as the job progresses and if there are any changes. I would never go with any other company!!!
jenna moulton
2024-04
I highly recommend Cameron! He was so helpful and knowledgeable. I couldn’t thank him enough, he did a great job(:
Denise Nichols-Telford
2024-04
Thank you Ken and Tyler!!! Once again, we have received AWESOME service from the Navo & Son's/Roto Rooter folks. Going on 6 years of being their customer now and plan to be lifers. They never fail to take care of us and our septic maintanence and any repairs if needed too. They continue to impress us with their kindness and abilities. ~Denise, Mike, and the Pack :)
susan bass
2024-04
Great company very fast came the same day. I would definitely recommend them to family and friends. And I feel like I wasn’t overcharged, which is a huge deal to me. Thank you!
P&H Helm
2024-04
We ended up having a blockage at around 8pm. Waste water had started coming back up through the bath tub and shower. Luckily we were able to get the folks at Roto-Rooter and the problem was very quickly solved. The man that came out was friendly, knowledgeable and explained what was happening and why the blockage occurred. He also showed us steps we can take in the future that might solve the problem. Thank you for the awesome service Roto-Rooter.
Shanna Cardona
2024-04
The Services provided by Cameron at Roto Rooter Navo & Sons went above and beyond. Very curteous, professional and timely. I will definitely recommend them (ask for Cameron) for all my friends' plumming needs. Thank you, genuinely, for such excellent customer service.
Chris Eldon
2024-04
WOWZA!You can't go wrong with Adam at Roto-Rooter.My emergency was Adam's emergency, and then he fixed it, plain and simple!We had a downspout that was not spouting to where it was supposed to go. Obvious symptoms of a clogged drainage system with water bubbling up and flooding a dog run... until Adam got out his shovel and saved the day and me money!Back pedal to our original conversation... After discussing the problem with Adam, and having prior experience with another rooting provider, Adam gave me an estimate and scheduled to bring the "BIG GUNS" to power jet the downspout drainage system to the drain field. This was a $$$$.$$ estimate that was less than the previous provider.Then, Adam, with his Power Jet Machine in tow (just in case), first got out his shovel to get to the bottom of the issue which was about 1.5 feet below the surface of muddy water and yuck from the roof runoff... he had checked all of the downspouts and the drain exit to the drain field... yup, signs of a clog... maybe, maybe not. On his hands and knees he shoveled out the mud and gravel (during a downpour) to find a separated pipe that was causing the flooding and not an expensive clog needing the $$$$.$$ Power Jet Machine... PHEW! What a relief.Adam, reconnected the pipe and said, "Well, I just saved you a lot of money!"That he did, he recalculated the price to $$.$$ and took my credit card number and his dirty shovel and went on to his next job.Thanks Adam at Roto-Rooter!
Cindy Kennard
2024-01
We were expecting our family to come over to celebrate Christmas with my 94 year old dad, when we woke to a serious plumbing issue. Roto-Rooter had a very nice man come out, and he saved our day! We are so grateful!
Ross Waring
2024-04
Cameron stopped by my Moms house to do some work and noticed water pooling on the ground between my mom and the neighbors house. He dug down and determined the leak was the neighbors and quickly fixed it. I dont think the neighbor even knew that they had the leak or that Cameron repaired it with no charge.
kacey carolan
2024-04
100% recommend their services! Conner came to the rescue!! He was so polite and professional. I will be using them for any future plumbing problems!
Erica Traverso
2023-12
Update: As noted below, the written receipt I got days later did state 180 day warranty. Not my point. I was given a verbal 1 year warranty. My partner was standing right there and heard 1 year also. And when I called yesterday, the person answering the phone didn't correct me when I said I had a 1 year warranty. At $200 for snaking a line, I wouldn't have done it without a big warranty and the 1 year was why I decided to go ahead at that time. I could've found someone else since no damage or inconveneince was taking place.In January, they came out to snake my main line. The guy told me I would have a Year warranty on the work. I called this morning (November) bc it is clogged again. I told the receptionist all of this. She set it up to have a guy come out. He finally arrived at 4 pm to tell me that they only have a 6 month warranty and it would be ANOTHER $200 to snake it again. We are very careful about what goes into our pipes and it’s obvious they didn’t really fix the problem the 1st time but not only do they not stand by their work but their employees either don’t know their policies or are really bad a communicating. Never using them again since I wasted an entire day waiting to be told it would cost more $$&.
Adam Dryden
2024-04
I had a problem with my plumbing and I got amazing help. The problem was cleared. Advice was suggested. I was left with a liquid solution to further resolve my issues. All and all my experience was great. Thank you for the service.
Beverly Harrison
2024-04
Five Star Service, called in the morning and Danny was here by early afternoon, very professional, worked quickly and cleaned up when he was finished, would recommend them, great job!
Blue Oyster
2024-04
Connor did a great job and cleared our sewer line plug. Very nice and friendly!!!
L Perry
2023-12
The techs left two gas leaks in the new line they put in for our dryer. We had to turn off the gas line, call service and wait until the next day for someone to come out. The service tech detected two leaks, and fixed them. I can't even begin to say how disappointed I am in the initial service. L. Perry, Grass Valley, CA
grahamkrause
2024-03
they came to look at my broken three year old water heater. They stood five feet away from it and diagnosed that it need a new control unit for $630.00 (on a $800.00 water heater). What it needed was a $40 replacement part.
Kahala Castillo
2024-04
Cameron did such a great job for us, can’t recommend him enough!
Marie Thomas
2024-01
The tech let us know when he was on his way. Diagnosed quickly and took care of our problem. Very professional and knowledgeable.
Chadwick Raymer
2023-10
Cameron you the man! Thank you very much for helping us. You were able to come out on a Sunday and provide excellent customer service in record time and got the job done. Well done! Highly appreciated and 100% recommend.
Jacqueline Mazon
2024-02
Danny and Cameron were professional and friendly and did a great job. They were knowledgeable and answered all questions satisfactorily.
Tamara Dominguez
2023-05
Backed up pipes! I called in the morning and the tech came out that afternoon. Cameron was polite and respectful, yet very skilled and professional. He did an excellent job and even offered a senior discount that I wasn't aware of. I am so happy the problem was resolved so quickly.Service: Drain cleaning
Diane Standring
2024-03
Conner Fuller was professional and quick. He even cleaned up anymess that occured. I can highley recomend Roto Rooter .
David Milligan
2024-02
On a snowy Saturday evening in the dark Conner got our water back on, he was great. Thank you!
Jasmine Patchin
2023-05
I called Roto Rooter this morning and they were out at my house about 30 minutes later! We had a tech named Connor and he not only fixed my plumbing issue but was also kind enough to take a look at my septic and do some things to that as well. All of this for a very very fair price! So professional, so nice! I will be recommending Roto Rooter to all family and friends!Services: Plumbing pipe repair, Sewer repair
| Monday | Open 24 hours |
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| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
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