Walgreens

R Hooper

2024-03

2/6 got a partial prescription of 10/180 pills. The rest was supposed to be in on 2/14.They had a malfunction & had to pitch all their medication and that somehow affected their computer system because they had no record that I still needed 170 pills.2/20: they used another one of my refills, tried running a 90 day as a 30 day which made insurance deny it. Fixed that, said they’d order it for me to pick up next day.2/21: same issue, this time pharmacist himself told me he’d ordered it & would be here next day.2/22: crickets. No text, no phone call saying it was ready.2/23: going in person to see why it’s still not ready. Been w/o medication for 2 weeks. Will have to go through the side effects all over again thanks to them.Thinking about having my doctor send my scripts elsewhere. I’ve heard this Walgreens doesn’t even bother transferring the prescriptions, creating another issue with people getting their medication. This really isn’t rocket science! They are playing with people’s health.

Lily Olmo

2024-04

Medications are never ready on time, and even if I call in advance and they tell me it I have to wait one day more, they are not ready even 2-3 days later. They often run out of the medications I need and have to give a partial fill. There is a lot of miscommunication because the information I receive on the phone is never what I hear when I arrive to the store. There have been multiple times where I waited on a long phone line, it finally rang to the store, and they immediately hang up so they don’t have to answer

V M

2024-02

This Walgreens on Harris is competing with the one on Broadway in Eureka for being one of the worst in the nation. The staff at both are incompetent, lazy and rude, don't listen, can't spell, don't know the names of common prescriptions or how to pronounce any of them, don't know the protocol with a drug new to a patient, don't know how to order refills. I've been hung up on a number of times by pharmacy staff too flustered or stupid to deal with easy questions or who just did not have the patience or who asked me the same question five times then still didn't get it! Where do they get these bozos? Is this where all the rejects come who have failed in pharmacy school and cannot get jobs anywhere else?? And they let homeless people camp out at the drivethrough windows and smoke and urinate and leave their garbage there and don't notify anyone to clean the mess up, so that you, in your car, are subjected to the lovely aromas and filth while being made to wait, and by the way, it's never a short wait either. Some Walgreens upper management Yay-hoo ought to pay these two pharmacies a visit, they both SUCK. So, when I finally decided I'd had enough and wanted my prescriptions transferred elsewhere, guess what - 2 other pharmacies told me they had had problems trying to get Walgreens to perform the transfer, that they were not cooperative, and that it would be easier to ask my doctors to re-direct the prescriptions!! That about says it all. Folks, stay AWAY from these horrible nasty Walgreens!!!refills,

Alex Thorne

2023-10

Never expect to get your medication in any sense of a hurry. Usually takes them days or even weeks to fill a simple prescription, but they're estimated time is always "Give us 30 more minutes", making you come back multiple times just to get told "30 more minutes" again over and over and over again. Worst Walgreens pharmacy I've ever delt with

Nicholas Ortiz

2023-10

This isn't the fault of the staff. Humboldt County is an awful place to live for anyone who needs healthcare, even in the most general sense. The problems with healthcare in this county trickle down to access to medication. This Walgrens is awful. I never get my prescriptions quickly. I am waiting on one that was sent from my doctor about two weeks ago. After waiting over a week, I finally called and found out they didn't even order my medication. So had I never called, they never would have even ordered it. Five days later, I am still waiting for it. This is typical stuff I experience from this pharmacy on a monthly basis. Again, I don't think this is a problem with the staff; it's more complicated than that. I'd say avoid this place, but we don't really have many options here.

Brooke Thorne

2023-10

The employees here are not given either the proper training or the right equipment/amount of employees to do a good job. In the last month we’ve experienced such disappointment that we reached out to corporate. It’s sad when even corporate makes the comment that this particular store is known to be awful.

Lynda Noggle

2023-05

On numerous occasions at this pharmacy I have been using off and on for 4.5 years, it's always the same. 20 minutes waits in line in the store, being on hold waiting to talk to pharmacy for 45 minutes only to be hung up on, deciding to use the drive through because they seem to prioritize cars only to wait 45 minutes in line in my car. Most of the staff are very friendly which makes it bearable at all! Next time I get refills I will be taking my business elsewhere; I have used all my patience with them.

Sarah DenHoed

2023-05

I can't say much about the store, but the pharmacy is a joke. The staff are ALWAYS rude, unhelpful and ill-equipt to do their job. Honestly no surprise, as most of the medical field in Humboldt is a failure.They couldn't refill a prescription of antibiotic ointment for my daughter because it had been 4 instead of 5 days since prescribing, so now we don't have her medicine for and entire day. And when asked about the dosage of another medicine for an infant, the assistant couldn't complete basic computations for a different mL concentration than she was "used to". So I ended up doing it and calling back with the correct information.Do not trust these people with your medicine. Go to the CVS in Target. Much more knowledgeable, though the receptionist is also a complete b****. So be prepared for that.

Jamie Tarpo

2023-05

My 5 stars are exclusively for the staff who very obviously care about helping people navigate the completely broken and corrupted pharmaceutical system. They're polite and caring despite being completely overworked and likely underpaid for the value of the service they provide.Walgreens as a company, however, is a complete mess. This location needs to raise their wages so they can onboard and retain more staff. The amazing skeleton crew that they're working with deserves more support

Ariel Weisgrau

2024-03

They’re totally overwhelmed and understaffed. Don't fill your prescriptions here.

Katie Eisenberg

2023-05

I switched over to Walgreens because they had the right kind of meds that I needed that actually worked. But I have felt unbelievably frustrated with everyone in the pharmacy lately. They have very bad attitudes are extremely short with people. I couldn't get ahold of anyone over the phone and that happens often it is ridiculous how hard it is to get anyone in the pharmacy to pick up a phone just to let me know if my prescription is ready or when it will be ready. So I went down there and my prescription was put in a week before and they hadn't even started it. They told me to call next time and I would have to come back the next day. Another time I did the automated system and when I got there it was a day after it was supposed to be ready and again they hadn't even started it. I finally got angry because I didn't want to waste the gas going all the way back to arcata and back again gas prices are outrageous right now can you guys please be a little more respectful in getting people there prescriptions when promised and please start answering your phone calls. I'm sorry for the long message but I have to small children and don't have time to put up with serious inconveniences your pharmacy has been putting me through. If someone can please fix this I would be eternally grateful thank you.

millermama

2023-05

After 4 trips through the drive through and 3 calls back to our MD, our prescriptions weren’t in their system. They blame doctor, doctors office blames them. Left with NO pain control after my daughters surgery.

SarahM Smoker

2023-05

I had a Rx transfer from another pharmacy. I confirmed the request, when I arrived I was told wait after they said it would be ready. Then they tell me they can’t fill it without Rx instructions. The communication is a mess. This is a horrible place for prescriptions. I don’t recommend it for anyone. Same with CVS

Tanya Taylor

2023-05

They never have enough staffYou can put a prescription in at 9 AM and try to pick it up at 6 PM. Not ready. Don’t know what’s going on.One customer inside and 10 people outside in their cars waiting and waitingCalled this morning put me on hold picked up put back down, put me on hold and then ring ring ring and nobody answers

Brittany Bonitatibus

2018-05

The drive through pharmacy here is absolutely ridiculous! Any day of the week it's a LEAST a 20 minute wait, and that's if you're the only car waiting. Last night we waited 55 minutes with only one car in front of us, and by the time we pulled up they closed up. So we pulled around and went inside and the lady said 'sorry we're closed' after explaining to her that I was in fact waiting in line way before they were closed she still told me no. Only after expressing how much my daughter needed her antibiotics that night she went back and told the manager who was closing up and said she wasn't going to come out because she wanted to close. In the end she did make up my daughters prescription (which I had gotten a call saying it was done at 3pm) so why wasn't it done anyways? The people who work here are rude, ignorant and have horrid customer service skills. They should all be fired.

E J T

2020-05

Corporate is not sending enough resources to staff the pharmacy adequately. Many long waits on hold, including yesterday when I waited 1/2 hr then was disconnected. Called back and the cashier said they were swamped, ie they hung up on me. Incompetence and dismissive attitudes are normal here.

Marja Alaniva

2021-05

The tech/ cashier argued with me about my insurance, was rude, and threw my change on the counter. I’ve been coming here for years and have had the same insurance through my employer for over 10+ years. Horrible experience with this new person. A little less attitude would been nice.

Elyse Irrgang

2022-05

This is only because of their vaccine situation. Made an appt go to the pharmacy to wait 10 mins to be told check in is in the cosmetics dept. Get there and there’s a line despite making an appt. also they are giving vaccines in the middle of the gd cosmetics dept. The administration of vaccines by them is chaotic at best and unhygienic at worst.

Stephanie Tucker

2017-05

The company has set this pharmacy up for failure. The pharmacy is way understaffed and too busy. Regardless of whether I have called in a routine refill, I am in line from anywhere between 10-20 minutes. More often than not the script isn't ready and I have to wait another 20-30 minutes to have it filled. My script is not a class 1 drug and is VERY routine.The staff are nice, but they appear to be overwhelmed and stressed out. Because they are understaffed I have heard several customers berate them for their scripts not being ready. Corporate has created a nightmare. I dreaded going and have had my script transferred to another corporation.

Samantha Chan

2024-01

Thank you Laurie from photos for all of your help and patience

Nang Xiong

2018-05

Bad customer service! I don't know if it was the manager or the guy name Michael was rude by yelling at the employee that he should have my sister to go do our coupon somewhere else. Michael was helping me and one of my coupon didn't come up. He was giving me an attitude! Not coming to this Walgreen anymore!! The cashier face was all red because the manager yell at him in front of customer when he trying his best!!!😠😡😡😠😠😠😠😠😠😡😡😡

Joshua Davidson

2024-04

Horrible customer service by manager, do not go here.

Sheng Yang

2018-05

Pharmacy is terrible. Numerous times we have called a week in advance and they still have not filled the prescription. Way too busy and way too understaffed for the amount of customers they have. We will be supporting local pharmacies from now on. Do not come here unless you want to wait for at least 20 mins in the drive thru.

Amelio Grey

2023-05

Note to corporate: hire more workers and treat them like living humans. We need our medicine, at all. No one is answering the phone at all and the lines last 30+ minutes inside and out.I need medicine from an ER visit.Emergency medicine.this is unacceptable.

Oliver Olover

2023-11

Clean Walgreens. Security camera sign cute lol

scott cheshire

2020-05

The pharmacy lies about the length of time it takes them to fill prescriptions. On top of that they forgot to put my prescription in their computer. Causing my wait time to start over. Didn't offer an apology or discount. Terrible service

Vanness_m

2018-05

Horrible customer service!Longest pharmacy driver thru!Waited over 4 hrs for my medication to be done!And they still made me wait 15 minutes when I got there! Definitely will be switching pharmacys.

Scott Messina

2020-05

I used to always get my prescriptions sent here. I've had some family issues to the point I felt I should keep Narcan for emergencies. The Walgreens' website says it is available from the pharmacist in California without a prescription. Narcan's website says it is available in California without a prescription. State law says Narcan is available in California without a prescription. The pharmacist argued that Walgreens corporate policy and state law says a prescription is needed. I showed him that he was wrong on both counts, but he would not issue it to me. I went to CVS, the pharmacist was happy to provide me with a dose to keep for emergencies, without a prescription. I will use CVS from now on for all of my pharmacy needs.

Jamie Currier

2019-05

Answer you phone with more than telling me I'll be in hold again. I was told someone would be with me in a moment 3 times. Once the person simply said "Walgreens on Harris" before putting me back on hold.

Ellen Buzzard

2023-05

Average Walgreens. Carry lots of "Nice" products which is Walgreen's brand. Pharmacy is not very fast. Usually have to wait in line for a while.