Staples

AMY Karansky

2024-04

Amy cashier, saw word manager in her name tag, helped me so much. She was very patient with someone like me who has some cognitive issues and speech challenges. She explained the new rewards program, set up the app and told me how to get the new rewards as I was on the reward system.Then a gentleman helped me with TSA Pre. Everyone was very helpful and friendly.

Phyllis Horneman

2024-02

Just stopped here to print rental applications from my thumb drive. While I was finishing my print job I asked the employee running the department for a bag. He did better and got me a box I could hold in one hand for my half ream of paper! I appreciate this since I use a walking stick. Then I left my thumb drive behind and this kind person ran it out to me in the rain before I left. My thanks and I wish I could recommend him for bonus.

Jenae Lien

2018-05

Kit is the assistant manager, was so very friendly in greeting us as we walked in, and offered to help us with our business cards right away.Brooklynn is the Print & Marketing Associate and she was super awesome at helping us speed up the printing process so that we could get the cards on the same day. It all depends on how many orders they have backed up. We were thrilled to pay $14.99 for 250 personalized cards. Bring in a USB with an image if you want to add that to the card. Emailing images decreases the quality of pixels for some reason. You can do back and front, same price. You can choose fonts and colors for no additional cost. They have templates for all sorts of personal business types!The store is nicely stocked with all sorts of office supplies. They have a huge wall dedicated to ink cartridges. Printers and work tables sold here, along with all kinds of office furniture.Bathroom requires an associate to open the door. There is free WiFi!Large print station with mostly self-serve options.Big free parking lot out front.

Vanessa Herrera

2023-12

We had an old computer to recycle and I had a couple guys help us out with that. They gave us a coupon to use in store for that day. Although they had some computer issues, they all seemed to help each other out to resolve the issue. Very friendly staff, and they were funny too. All of them work off each other in a good way, very nice atmosphere.

Richard Guevara

2024-02

I needed to print something out quick for DMV stuff. The lady on the counter helped me out and i was out in no time. As for other equipment and pricing I don’t know.

Camille Skweir

2023-11

All 4 out of the 4 different employees who helped me were incredibily friendly, knowledgeable and seemed genuinely happy to help me find what I needed. Thank you Kevin, Chris and the other two who helped me (wish I had asked their names so I could highlight them for their kindness as well).

Mike Kansa

2024-01

Needed some 11x17 prints in a clutch moment on a Saturday and TJ was on point, juggling numerous customers and I still got out the door with flawless prints in like 10 minutes.

Beverly Smith

2023-08

Went to Sean for TSA precheck & was rude as heck! I had certified copies and raised seal documents that he said were useless. Didn't seem interested at all to do our paperwork. What a waste of time. Customer service is not Sean's thing.

Caitlin Dobie

2023-05

I cannot recall the last time I had been inside of a Staples store, but I was pleasantly surprised today. Due to the pandemic, as well as having young children, I do a lot of shopping online for curbside pickup. I interacted with three employees at this store this morning and they were all friendly and helpful. I will return the next time our family needs office or school supplies. Thank you.

Kevin Noel

2022-05

Kevin and Sean provided amazing service! Kevin and Sean are definitely an asset to this facility.Helped explain the tech side to me and even gave advice on their 14 day return policy if things don’t work out. Kevin and Sean are the best.

James Duran

2014-05

4/14/2014 5 pm ish Totally waste of my time. I searched for a battery for my camera did not find one. Found an employee wondering around who brought me to someone else who told me to go online to order a battery from Nikon. I just decided to buy a new camera, and get a battery later and give the camera to my kids. I showed him the camera I would like to buy and he asked me to wait a minute while he got a manager. He returned a few minutes later and said all "managers" are "tied up" one should be with me shortly. While I waited for 15 minutes I played games on a pad with my kids. Then decided to go and find a manager. There were two cashiers, two people on the floor walking around, one person in the print shop, and three in the computer area? no managers to be seen, so 27 minutes later I just decided to leave I waited way to long already. I am guessing the employees are thieves if the "managers" were so busy (not to be seen in the store) and the employees are not trusted with keys while no managers were in the store? You tell me. I get better customer service buying girl scout cookies on a corner of the rite-aide parking lot, in the rain!!!!

Alex Robinson

2021-05

Went in to buy a printer, the store was empty so I thought it was going to be quick. The two employees visible were helping a man with the printers so I walked around the printer area for a bit, still no one acknowledged me. One employee was explaining things to the man, the other was just standing there being his shadow. I walked past again, the second employee turns to look at me and just stares. I left and ran another errand since they were so busy with whomever this VIP customer was, and came back to give them a second shot and was met with the same blank stare in the printer aisle from the employee who was standing maybe 3ft from me. Tip to staples, hire people under 60 so their geriatric personal preferences don’t interfere with your business. I’d give 0 stars if that were an option.

Cynthia Lopez

2018-05

Lindsey was awesome she was so helpful with my cards and suggestions for my husbands business cards. I usually get ignored and no one in sight at that store will definately come again for further service...that girl should get a raise for her amazing customer service thank you Ashley

Stan Harris

2016-05

I ordered a keyboard from a really nice young man who took my order gave me my receipts and an arrival date . I'd been told that Staples was run by a bunch of incompetents but liked my ordering experience until the arrival date came . When my arrival date came I called and asked for my order and was asked by this guy what I'd ordered and that UPS had not come in yet etc .. Ok I was fine with that . I was also told that 5 Pm was the last shipping time so I gave my phone number to the clerk who said he would contact me one way or the other as to the status of my order . This is where it gets interesting.. The guy doesn't call back l. So I miss out on any information as to the whereabouts of my keyboard after three trips into town at this time The reason I needed this keyboard is I have mild cataracts and I need the back light to see things properly . So a day passes and I get a hold of this guy who asks me for my name order number and what I ordered,. Here's where things went upside down .. Staples sells computers right . they have this irritating data base called Staples Rewards with your name address phone number blood type and your family tree back at least eight generations but they can't use any of that to find your order.Now it really gets interesting because the clerk says if I don't have the order number on my receipt he can't help me . So I give this guy my order number slowly three times over the phone and he still can't get it right . Next I ask for the manager and try to explain myself but she doesn't want to hear any thing about the first idiot I was talking about ; all she's interested in is this stupid order number .So I give her the order number three times and slowly and clearly and concisely and she still can't copy it down right . Then she wants me to hang on to the phone for about ten or fifteen minutes so she can look for it . After grumbling about further waiting The manager finally agrees to call me back and when she does she says she found the order and that it had arrived when it was supposed to but she mumbled some excuse about why it wasn't found .Finally I drive into town for a fourth time and then I find a line a line a the kiosk where I was supposed to get my keyboard and no one there to manage order pickups . I finally flag one guy down and who was it ? -the same moron I talked to and asked for the manager earlier that day . Now this guy wants to see my receipt and I'd. So what's going on here Am I part of a plot to further foul up their arcane ordering process by showing up and telepathically knowing what I was going to pick up before I got there . I've been trying to get this keyboard for ten days now . All I can say is that it's amazing that people like this have to turn in a resume to get a job there and management still hires idiots . The sad thing is I found out I could get a better keyboard by the same manufacturer at Walmart for half the price with less turnaround time and less hassle . I've never had a problem with Walmart either.

wowinca

2018-05

If you want to get some copies quickly DON'T go to Staples. The last time I was there I was told that they "are not allowed" to make copies for you, you must use the self-serve. And that's not fast. You have to get your card authorized first then go through questions like entering your rewards card, etc. You are essentially the cashier. The directions are not clear. It is indeed very frustrating. The price is $.11per page for b&w copies AND apparently they also charge you to "use" the copier on top of the per page price. After going through the frustrating process, as I was leaving the store Brook McLean a very immature girl followed me out of the store and asked "Did you pay for your copies?" Clearly she was intending to insult me since you can't make the copies unless you pay at the machine. When I pointed this out to her, she smiled and said "Okay". Brook is one or those people who smiles while she is insulting you thinking that will cover her when you complain. She's a phony! Whatever you do don't go to Staples. Go to Scrappers Edge or Central Office. They are always pleasant and make your copies for you at a much cheaper price, and they don't have a hidden charge to "use the copiers." I agree with the other posts the employees essentially walk around doing nothing. When I was there there was one other customer and the employees Brook McLean for example just standing around doing nothing. So of course Brook had the time to follow me out of the store and insult me. Brook is not an asset for Staples, clearly she has her own agenda; insulting the customers.

Kevin Cheng

2013-05

I'm a local and I have to say that, besides the Service, this Staples store is just like any other Staples out there. This store is Clean and is easy to Navigate.What stands out for this store is its pitiful customer service.The employees don't even know or want to help with the customers. I hear the employees say "It should be around this section" a lot instead of helping the customer find the product. Then there's the "just a moment" and a whole lot of time passes by before a customer can get their service. Occasionally there is the "I don't care" phrase which is definitely not a good phrase to be hearing in most customer servicing.The largest problem I have with this store is that the easytech employees and the easytech manager of the store have been, and is still, consistently incompetent. The manager is very slow at doing anything, often just sitting there gazing around the store. The easytech employees are often college students who've just taken basic computer classes. Most of the employees lack any knowledge outside of basic information placed on the card next to the product. The employees tend to be replaced every couple of months meaning that the level of experience is always inconstantly low and with no experienced employee around, the rate at which their service improves is very slow.Overall this store is below average. If a customer knows what they are getting or what they want then this store is as good as they come. However, if the customer does not know what they want then they will have a very hard time with the slow, incompetent, and unprofessional serviced. In the end, this store does what it does well enough to not sink into a poor overall.

Planet McHanic

2018-05

Bought my first laptop. Crew very helpful and patient with old school dude. Found a great deal and quick delivery too. Can't wait to bust the box n load some softy stuff.

Katherine Jauernig

2019-05

Don't bother wasting your time. It takes about a minute a page to copy papers in black and white because of how their system is setup. Then if you ask them to copy whole file folder to make it go faster they charge you over a dollar a page compared to the $0.12 self service. The entire place is set up to waste your time. Do you know it's pretty bad when even the employees are suggesting you go to the local Scrappers Edge to get your stuff printed.

Patricia Hawk

2019-05

I went in to purchase a specific item. The check out guy couldn’t answer my question and sent me to a tech guy who was willing to open the package to make sure it would work with my computer. He did make sure he said “ I hope you’re going to buy this”. I told him that my computer needed to be plugged in because the battery was low. He told me to hook up the device “because you’re going to have to do it anyway and then he just left. He didn’t give me anyway to plug in my computer and I found nothing in the area that would help. I waited for him to come back and I never saw him again. I told the church out guy that I was going to another store where someone would help me. He didn’t even try to help. Awful service

Jason Anderson

2016-05

They never have anything in stock when you want to buy it. So far I've wanted to purchase a monitor, a desktop PC, hard drive, and security cameras - I always call before I go down and am always told that what I want is in stock. I then drive 30 minutes only to find out that they not only don't have it in stock but that they also don't know when it will be in. Terrible experience

Logan Smith

2018-05

The real reason there's an issue and a disconnect between Staples and their customers is because of the District Manager, Jason Berg, and the Regional Manager, Laurence Newell. Laurence clearly has no idea what he's doing, he's greedy and only cares about getting your dollars from your pockets into his. Jason is no better, he is constantly on vacation and could care less what you thought of him, so long as he has the ability to step on his underlings and take your money. Staples does not treat their associates well and thus they have no tolerance for whiney ass customers that are willing to step on them too. Just about everyone that is hired has left due to these two high ranking managers taking advantage of their yearly bonuses WHICH THEY GET BY TAKING ADVANTAGE OF ASSOCIATES AND CUSTOMERS ALIKE! Don't blame the face you see for their performance, blame the real problem.

Jose Doing Things

2019-05

My wife was trying to look for back to school supplies in the store. Every time she was looking in different areas, this weasly short sales associate kept getting behind her and straightening products while staring at her. He was uncomfortably close. Relax buddy!! No one is stealing your 3x5 cards that bad that you have to hawk over everyone's every move. This Staples sucks!!!

Joey Dugan

2016-05

Bought a chair and the leather ripped when I assembled it and I returned it with my mom and the next one was preassembled but the back was torn up and my mom made me return it again and we got a brand new preassembled one that was in perfect condition. 5/5 Great customer service.

Gretchen Whitmer

2019-05

When Staples moved to it's new location at the mall, it wasn't the same. The location seems smaller and everything feels crammed in there. You can still find what you need and the staff is nice, but the store always feels messy and unorganized to me.

Claudia Johnson

2020-05

Never ever shop at the store if you buy something and walk out the door with it and not by their contract they won't help you now I'm talking about walking out the door what kind of business does that people need to be aware of their business practices so unless you're willing to buy the contract don't shop there even one day even just walking out the door with it they won't help you at all I know of no other business like that every business has some sort of return policy they have none 0

Humboldt Area Center for Harm Reduction

2018-05

The customer service is horrible. Clerks will not open registers, hide when you are looking for help, they don't even acknowledge customers at the printing desk. I wish I had better options in this small town.

Colby Jack

2018-05

Last Saturday, I had a super rush order for some color copies of photos. Carla whipped it out in no time! Great job Carla! Thank you!

Patricia Wright

2019-05

The service was very dissatisfied. The people in there didn't know where anything was didn't want to go look for it very bad and the three things I specifically went in there for they tell me they've never sold before. Wrong they sell it they just didn't want to do the job.

StoryTV

2019-05

Fast quick service after, store employee knew exactly where everything was...But their Bluetooth adapter was $40... they're normally $10

M. N. Louv

2023-05

Cal n persephone were super helpful n sweet to me! Everyone was ill definitely b back in the future :) thank u guys again <3