Shafer's Ace Hardware

Raven Knickerbocker

2024-04

I went here with my dad to pick up some manure for gardening. There were no shopping carts available outside. My 70-year-old father had to go inside to get a card for the bags of manure from outside. The carts were small and tore one of the bags of manure. He did not notice until we were in the store and so he was leaving a little manure trail under the shopping cart. And he told me when he went inside to get the cart and then take it out of the store in order to load the manure that a woman working there was watching him suspiciously. He told her that there were no cards available outside and he could not carry the bags of manure because he uses a cane to walk with. So not the best setup for senior citizens or people who need walking assistance. Maybe keep a few cards available out front, or have better customer service where someone would be willing to help a person who needs extra physical aid.

KevN M

2024-04

Ace tool warranty does not apply here even though all ACE hand tools are guaranteed for life no matter who warranties them with or without receit . Apparently Shafers in Eureka at either stores do not choose to honor ACE guarantee even though they sell them. Most of the employees know nothing about warranty or anything else they sell. Service is generally terrible and employees would rather avoid you than help. The owner/managers seem to want your money and be done with you and above any warranty. Chances are you will usually spend more time pissed off looking than buying in Shafers.More than once looking I have caught employees hiding and watching me like I was a shoplifter rather tha help.I have spent thousands of $ over the years and felt obligated to rate them since I have several garden tools they refused to warranty and dismissed me even they told me they told me guaranteed ar time of purchase. UNRELIABLE and RUDE

Daniel Hyde

2024-03

I have been to both Shafer's stores frequently. The staff is very helpful, friendly and knowledgeable. They both have a different inventory I have learned from experience. If you can't find what you're looking for at one. Definitely give the other one a shot.

Grant Oneill

2024-05

great store love there merchandise good people work there

Jennifer “Fer” Grindle

2024-04

Great customer service! Clean and easy to find what your looking for

Joy “Lala” Pitsenbarger Walker

2021-05

Always great customer service. Very friendly. Been going since toddler with my Daddy of Weitchpec Nursery. Almost always have wat I need, or steer me in the right direction. Blessings

Dr. Moss

2023-12

Every time I come to this place everybody tries to hide from you nobody wants to help out especially the lady who does the stocking. Ask them a question and they act like you're bothering them.

Fire truck

2024-03

Employee named Steve is my go to guy. Always helpful, knowledgeable, and friendly.

Zachary Mason

2023-10

Decent amount of inventory here for most and great staff. Also they have a decent paint department with many samples to take home.

Steven Smith

2023-12

The staff was very helpful to me and my buddy and asnswer every question truthfully

James Stewart

2023-08

Best community owned hardware where your money stays in town supporting many things. Owner wins community service awards. Good prices, great service. Love them

Kyle A.

2023-07

Locally owned with multiple locations in Humboldt County including two in Eureka they offer a wide selection of products many times giving the customer a choice between the generic Ace brand along with the brand name item and occasionally locally produced items lots of options the stores are pretty large the Henderson Center location has a very nice live plant selection a much better selection than the Harris and Harrison store

M

2023-05

Why does your store rarely stay open till 6:30 pm? I just left the store at 6:23 and I was practically pushed out. People were at the gate to lock up 8 min before closing? I drive by daily and see the same thing….I understand we all want to leave work asap, but really shouldn’t you be open?

Katie Eisenberg

2023-06

There's something for everyone here no matter what the project and I really like that the employees will help you take whatever you buy to your car if it's too heavy or a lot to carry.

Elias Coughlin

2023-05

Pretty much the same as the Henderson Center ACE (see my other review), but at this one I had a pretty poor experience. Most of the staff was rude/dismissive, I asked a checker a simple question & was rewarded with a blank stare. Henderson Center ACE works much better for my problem solving, I ask the sales person & if they don't know they call one of the old guys & he usually knows exactly what I'm talking about & has 2 or 3 suggestions.

John Doe

2023-05

Heard they had a good selection of guns in the sporting goods section when I got there and asked to see one in the display case they said they couldn't have customers handle the weapons in the case I have never heard of such a thing that's how you usually make a sale confused will never go back

Thomas Edeliant

2023-05

You want a cool person to load your products go find the guy with the cowboy hat friendly and always has a smile. All the staff are very knowledgeable about the products they sell. Go see them for all you project needs..

Magen Mefferd

2022-05

Two stars only because the female cashier sent over to help my partner and I with making keys was friendly, hilarious, and kind.Anyways, no idea exactly why my partner and I were discriminated against. We came to the conclusion all of the white male employees did not appreciate seeing a white female with a male person of color. Legit had actively avoided assisting us. All of my previous visits solo were not like the experience my partner and I had. Definitely will consider shopping at a lower priced retailer instead of coming to my local ACE.

Michael Chelberg

2019-05

Clean store with great selection. I was helped immediately upon entering the store

Michael Rios

2023-05

Ace is the place! Shafer's has 2 stores in Eureka, if one doesn't have what you need, the other does. Both are well organized , and staff is friendly and knowledgeable. The Ace rewards program is a great way to save on your purchases, so be sure to check it out and get your rewards card!

Dave weihe

2021-05

Just bought some plywood over there at the Ace Hardware on Harris and the kid out back that helped us was a breath of fresh air. He had product knowledge, very very courteous, well spoken young guy. They were also two other guys in the back lumber area, very helpful very courteous, polite. If I lived in this area, I would shop at the Ace Hardware for all of my lumber And hardware needs. Thanks you guys!

Kara Romero

2023-05

Great selection and well stocked with goods. During my most recent visit, it appeared that staffing was short-handed.

Geoff Edington

2019-05

Purchasing a new firearm can always be like dealing with a car salesman. But when dealing with the crew here they were helpful if they did not know they would look it up or research they didn't make things up or feed you facts that were not reality. They were patient and helpful with a nice selection and below local market prices.

Kim M

2020-05

They have a good mix of home repair items. Plumbing, electrical, paint, garden tools, hardware, and a little lumber as well. I have always missed feeling like a valued customer here even after becoming a frequent shopper, still no rapport. Thats just doesn't settle with me. However, this week I made a paint purchase and Michael helped me. He was super friendly and it felt real, he offered solutions for my painting dilemma and even looked up the weather. He explained to me the value of primer when painting and I believed him and I am hard to convince. I finally feel acknowledged at this location. Sure hope he finds his way into management, the whole team could learn from his sincere and exceptional customer service skills.

Katelynn Walton

2020-05

Wish they had a plant section at all, I live a bit of a drive from town to start with so it would make life way easier... But I will drive the rest of the way into town just to go to the other ace's garden center😕 seems like it being the larger of the 2 it would've been a great opportunity to do so. But I'm sure that there's a good reason why not.

Thomas Raymundo

2023-09

My wife & I camp up in Kneeland two to three times a year.This hardware store is our go too.

Bob Carpenter

2023-05

Always a pleasure when shopping with these guys. Very helpful and informative. Jeremiah is a great help for manhood my projects.

Robert Pitts, Jr.

2021-05

Love our local hardware store. Always have what I need. Wonderful service by the cashiers. As any hardware store, if you have a question on the floor, good luck getting help by one of the floor clerks. But in the end, love the store and that they are here.

David Berberich

2019-05

Merchandise for some home and garden projects. I went here on a regular basis, because I have just bought a new home. One of the female cashiers has caused me to never want to go back. She talked to me like I was a child and very condescending like I was an annoyance to her day. Some staff are friendly and helpful others just not so much. They have plenty of help, but the friendliness feels forced to the point of feeling uncomfortable for me. The place is clean and well organized. Lucky us we have choices.

Dave Bourland

2022-05

Awesome store , very clean , has a lot of items needed , has one of the biggest tool selection I have seen around here (more than the fortuna one) . And always something that my kids have to have by the door lol !