4.5 (141)
16571 Ventura Blvd, Encino, CA 91436
(818) 990-0744
centinelafeed.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Yvonne Manganaro
2023-12
Manager Kimberlee was not apologetic nor in any rush when my car was blocked by their delivery driver. Guess what? I am a Rewards customer. You have made the choice for Chewy really easy.
Gracie “dailyGracieLater”
2023-11
The staff here is always very friendly and helpful. They carry good quality products for pets.
Moss M
2024-04
Lots of pet food, but no bathroom, honestly I wouldn’t buy anything here because of that
Mark Goldsmith
2023-05
This is not the usual location I shop at but I happened to be in the area. Huge store, excellent choice of almost everything and the staff were so friendly. At least 2 different staff members came up to me asking if I needed help finding anything. Excellent parking.
Snow 1118
2023-05
I have to say that this is the best pet shop I have ever been to! Thank you for such great customer service, I apologize for my dog’s behavior…he was very anxious and he accidentally did his business inside the store, and the Amazing gentleman that was helping me find his treats was sooo nice and kind and understanding, he didn’t let me clean my dogs mess and he was just amazing, I tried to give him a small tip, but he refused to accept it, once again THANK YOU SOOO MUCH, I will be back and will recommend you guys to all my friends 🙏🏼🙏🏼🙏🏼🙏🏼 Thank you 🌟🌟🌟✨✨✨✨✨🐾🐾 and Sorry from Tobey 🙏🏼🙏🏼🙏🏼 (that was just a summary, the employee was great, I mean it from the bottom of my heart, I apologize for not asking for his name, I was so embarrassed because my doggie wasn’t behaving and I just wanted to leave so he wouldn’t make a bigger mess, THANK YOU AGAIN 🙏🏼🙏🏼🙏🏼)
Kyle Leone
2019-05
Impeccable service. A busy employee dropped everything she was doing to help me find what I was looking for. Love this place
Scott Friedman
2021-05
These guys always have great customer service but today Manley helped us out from start to finish and was amazing! From when we entered the store he greeted us and asked us immediately what we were looking for and told us about a sale. He did the math for us so we got the best savings possible and was extremely pleasant the whole time. This guy is the standard for great customer service.
Katya Libizova
2023-05
I never write reviews, but have to for this place. Love all the staff here, and my dog is so excited everytime we go because we’re always greeted with smiles, pets and sometimes treats :) everyone is super friendly and helpful and prices are reasonable compared to bigger chains. Gonna miss it when I move.
Tia B
2023-06
Not going back to this store location ever again . The salesman are way too pushy and they follow you in the store. It’s a very annoying and uncomfortable experience shopping here. Please stop treating your customers like thieves. No wonder the store was empty with zero customers when I went there.
H Goodwin
2022-05
Was dogsitting fror my sister and had to buy more food while she was away. The staff was friendly and super helpful. The young man who greeted me, showede to the food, carried it to the register, rung me up and then loaded it into my car. Great service!
Alexandra Garcia
2020-05
Absolutely LOVE this place! Cannot say enough good things about it. The staff are very knowledgeable and friendly. They work really hard to help me find the right food and treats for my doggies. Plus the frequent buyer program helps me save money.
Deanna McMenemy
2022-05
There's always someone ready to help you here. Just an FYI they are no longer-selling Fancy Feast. They have all the premium brands and lots of options. Their refillable kitty litter is a great deal and they will fill it for you and hlep you to your car. A little pricey but they make up for it in service.
Katy T
2023-05
Great place to get pet food in a face to face setting. Sign up for their loyalty program for extra discounts and savings. Staff is always helpful.
Steven Mullins
2021-05
Everyone here is so friendly and welcoming AND knowledgeable. The GM Maxime is incredible. Even after our dog had a negative reaction towards her, she was still warm and outgoing and went to open a new bag of treats to win him over. Thank you!
Mikhail Moody
2022-05
I cannot praise this place enough; every time we visit from the great customer service, to The smiling faces, to the minor banter, to the excellent knowledge on good dog & cat health and foods. This is our new 'go-to' for anything our fur kids need.
Dawn Martin
2015-05
I love this store.First of all - they are open 9-9. YES! Especially since I didn't get home from work until almost 8pm and knew had zero food left.The staff are very nice and they carry a few different brands of raw frozen food.The only get a minus as you have to contact corporate if you want them to start carrying another specific brand of food.They have a great grain free made in the USA treat selection too.
Leland
2021-05
Excellent prices, good service and good great selection. I came here on national pet day and got 20% off. Plenty of parking and easy access.
R R
2020-05
So glad I stopped here to get some goats milk. We were traveling with our little rottie pup and she refused to eat her frozen raw food (first big road trip and she was stressed). I came here to grab some goats milk and also picked up some freeze dried raw food. They didn't carry the brand we get at home but the friendly staff recommended the small batch dog brand and my puppy girl LOVED it! The store is huge and has so much in stock. I will come back for more food when we are visiting the area again!
Karie H.
2019-05
Really nice and helpful ppl. I have a new puppy so as always I'm looking for new things for my little friend. This time I was looking for a booster seat for car rides. I found the perfect fit...
Steve SM
2020-05
The best service and educated staff. You cannot not get this level of service from big pet store chains. I will not go anywhere else.
Bob Kat
2019-05
Elizabeth was extremely helpful, knowledgeable and friendly. We will be coming back due to excellent customer service.
Doug Day
2023-05
Great place to get pet supplies for pets of all sizes
Sherwin Davidson
2021-05
The entire staff try so hard to please us, the customers. Their inventory is outstanding.
Justin Choi
2016-05
Friendly staff. They loved our dog and was very helpful with their recommendations. They also gave us some activity suggestions.
Mike Pruitt
2020-05
Great place for my felines needs!
Amy Hua
2020-05
The staff here is always friendly and helpful! My dog loves coming here too. 🐶
B H
2019-05
Always friendly and offer help. Great selection of natural and organic dog food and treats.
Fabiana P.
2020-05
I love this pet store, I find everything that I need for my dogs. People are very kind and friendly in here.
Cecile Lehrer
2020-05
Lots of healthy choices for pets. The staff is very knowledgeable and attentive. They are always eager to help.
Lawrence Smith
2019-05
Love Centinela! Staff is always nice and helpful, they have a great selection, multiple locations and always have sales.
Monday | 10 AM-8 PM |
---|---|
Tuesday | 10 AM-8 PM |
Wednesday | 10 AM-8 PM |
Thursday | 10 AM-8 PM |
Friday | 10 AM-8 PM |
Saturday | 10 AM-7 PM |
Sunday | 10 AM-7 PM |
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