Walgreens

Michael W.

2024-05

This Walgreens is the second Walgreens in Elk Grove/Laguna Creek. I hope it will stay since Walgreens closed many stores in the Sacramento area.The store is clean and well organized. It is in a bigger shopping center with many businesses and restaurants. The parking lot is pretty busy, but I have no problem getting a parking space whenever I am here.

CHUM “coomer” BUCKET

2023-10

I am a wonderful and proud single mother of two, I cam here a while ago to get my two little kids a few snacks on our road trip, and stopped in. They picked out their food and drinks, and we were on our way to the register when i noticed this very nice young man at photocounter. He had to be latino, with a wild afro. I feigned my weakness, acting as though my few groceries were to heavy to handle, and he came over to me, helped me, and checked me out right at the photocounter so i didnt have to wait in that god awful 12 mile line they had. Thank you, my little sun kissed tanned man, I will remember you in my heart and soul, and you singularly have restored my faith in customer service and my faith that men still can be attractive! Thank you walgreens.

John J.

2023-05

Horrible experience with developmentally disabled man Robert Minh. Rude and could not explain policy after refusing me service for FedEx drop off. He literally could not tell me the size limit and guestimated using his hands and arms to attempt to explain the max size accepted when asked. I was not greeted and was instead barked at from yards away. He shouted "That's too big, we're not taking that!!!" I was under the impression that employees with disablities were to be supervised. I don't know how he has a job. Robert could use some training and learn how to treat people with respect and decency. I get that some people have bad days, but this guys attitude was totally uncalled for.

Erin Jefferson

2023-05

This pharmacy is a shambles. I can only assume they are drastically undertrained and understaffed.I have a prescription that can’t be on auto-refill, meaning I have to call every time. This can take up to 45 minutes; I am currently writing this review while on hold, current hold time 25 mins and counting!Picking up prescriptions at this location can also take 20-50 minutes (I’ve started timing it just to see if I’m being crazy).In the past, they have done partial fills without checking my insurance, resulting in my having to pay hundreds out of pocket to fill the remainder.Recently I changed jobs and was waiting for my new insurance to kick in, so chose to pay out of pocket for my last three prescriptions. Today I’m calling because they automatically delayed filling a new prescription “due to an insurance issue.” I learned this from a text, and called immediately after. Why they would delay filling an antibiotic without checking to see if I wanted it delayed, considering I paid for the last three transactions without billing insurance, is beyond me.So now I’m on hold, and have been at this point for 28 minutes. Had someone been proactive, I might have already received this antibiotic.As always, stellar job, Walgreens.Oh wait, after 30 mins on hold they hung up.So now I drove here and am updating this review in person, there is someone in front of my literally crying because she has been waiting for hours and still can’t get her medication. Apparently she was told they had the prescription, and now they don’t. But, since she has been waiting so long they can’t call the provider because their office is closed.Walgreens, this is disgraceful.

Candy Beam

2023-05

Left feeling like the person who took my passport photo didn't know what they were doing and didn't really care if it was done right. Asked some questions, which they couldn't answer, understandble, however their nonchalant attitude about whether or not they correctly helped me and literally told me it'll be fine...they even at one point said the government can bite their knee when I was explaining these are for legal documents...definitely go somewhere else for a passport photo.

Jessica P.

2023-05

Hi, everyone I think it's best not to go and get racially profiled By one employee, an employee today made me break down in tears. there is one incident where she asked me if I was Filipino I told her no I'm not, after she asked me that she shoves my receipt in the bag and I kid you not she didn't help me my register award she tossed it, this was just the first incident, so i ignored it. I have always gone there after work or before work most of the employees are really nice and very helpful to me, I usually like to do the surveys for them with the receipt but today was the worst experience I've ever had, there was one employee in particular today I won't say the name, but when I was ready to check out I put in my number, I was handing her a register reward which is a five dollar coupon, and she literally said " Ugh! Now i have to void the transaction, and call manger!, Ugh give me your coupon now, this is great !" and I'm telling you she said it with just irritation and frustration. There was no one in line that's when i always wait to go check out. I told her "you know the last few times I've been here you've been really rude to me I'm going to another store I cannot take this disrespecting" I continue to just walk out and was really hurt, I never felt this way before with a store, and employee being so rude. A person that looks so quiet and so nice can be so deceiving. A person can work somewhere for so long and think it's OK to treat customers like this, this was the only employee they have, treated me in a way, that I thought I would never experience. I'm not really a person that write reviews on Google for this one really hit me to the heart.

mojo mojo

2024-04

Always friendly staff and always helpful about answering questions.

Gg and Ro Van Patten

2021-05

Customer service here is fantastic. I am so grateful to the manager, Mike. He went above and beyond to help me and I am so thankful and appreciate the kindness and follow through. Thank you for maintaining such a high level of service during what I am sure is one of the most stressful and difficult times. It really shows a level of character and integrity that you don't see everyday.

Catrina Loera

2022-05

Requested refill on Monday since I didn’t receive the normal text message. Was informed it was processing. Went in on Friday to pick up, still not ready and was asked to wait 20 minutes. Went back and they don’t have enough to fill prescription and asked to wait another 10 minutes. So frustrated with this people! Never had an issue until this time. What’s going on with this pharmacy?

Megan D

2019-05

This review is for the pharmacy. I almost want to give it 3 stars based on its average-ness but it’s fairly frequent that their service either wavers between indifference to rudeness that I give this 2 stars. More often than not I receive my prescriptions without a hassle or a mistake but it has happened on a number of occasions. I’ve pondered the idea going to another pharmacy but wonder if I’d get any improvement elsewhere.

S K

2021-05

The most incompetent pharmacy staff ever! The lady that I spoke with gave me falsified information regarding my prescription transfer from another Walgreens. She was extremely lazy and did not want to do it. So I went to a different Walgreens and they transferred my prescription immediately with great service. Do not ever come to this pharmacy!!

Cecilia Mendoza

2021-05

Do not use this Walgreens for their pharmacy services. They are not maintaining a sterile environment. Especially in the middle of this pandemic. One staff member was only wearing a face shield and kept touching his nose and mouth and then continued to touch keyboards and surrounding work area. No use of sanitizer or at least gloves. Other staff member came from the back without her mask on and only put it on when she was in front of me. Please use caution..or go to a different Walgreens

Joseph Martinez

2019-05

Their pharmacy is a joke, their employees are the worst. Being treated like im going to get high on the allergy medicine I am buying by the pharmacist and the cashier; tall caucasian guy forgot his name.Sorry me and my partner need allergy medicine no need to cause a scene and make us look like crack heads. You are a pharmacist have a bit more manners. We simply asked a question since we had just left urgent care down the street. Just because we are young does not mean we are some crack heads. No need to have to feel superior to us for being younger. From what I can tell we arent the only ones looking at these GREAT reviews.

Lola NoNo

2023-05

AWFUL STORE MGR CATHY!!!!WENT TO WALGREENS EARLY 8:20AM FOR PHOTOS AT KIOSK.GUY AT KIOSK DID NOT HAVE TRAINING ON PHOTO KIOSK HE KEPT PAGING MGR CATHY CATHY WOULDN'T RESPOND TO HIS PAGING SO HE WENT LOOKING FOR HER AFTER ABOUT 20 MINUTES.CATHY FINALLY SHOWED UP VERY IRRITATED AND RUDE.CATHY DID NOT HELP ME AT ALL SHE STARTED POINTING AT KIOSK TALKING SUPER FAST THEN SAID ABOUT 4 THINGS I NEED TO DO TO USE PHOTO KIOSK.CATHY WANTED ME OUT OF WALGREENS WANTED ME TO GO AWAY AND I DID!!NO CUSTOMER SERVICE AT ALL ABOUSOLTEY NONE!WALGREENS LOST A CUSTOMER DUE TO EXTREME POOR CUSTOMER SERVICE!!WOULD HAVE GIVEN A 0 STAR IF AVAILABLE!

Mo Monh

2021-05

pharmacy isnt great. staff of the store are great tho. why would you try to help me if youre new and cant even pull up my Rx? thats likely what someone is going to the pharmacy for. and being able to hear the tech ask the customer about all her medical history. go use the consultation window. jeez....

Tim Leahy

2023-05

Worst customer service of any pharmacy I have ever dealt with. Store manager was obnoxious and useless to the point of fraud not honoring advertisement or prescription rules. Go somewhere else.

Curtis Berry

2023-05

Everyone at the pharmacy is so helpful. I never had any issues with service or receiving my m medication and vaccines. This is my favorite Walgreens to shop at

Jamie Jamie

2017-05

Any Walgreens that is not open 24hrs isn't going to be more than a 3 star experience. This location isn't ghetto. Customer service is what one can expect from Walgreens. I will give the store credit for having scored good items on their clearance aisle.

Nhan Dang

2023-05

Rude pharm. technicians. Avoid at all cost unless needed because this is one of the few pharm. open 24/7. They yell instead of talking :)

Eduvijes Rey

2020-05

Pick up meds of my cousin late night 11:10 pm. Her name was Kamaljit if am not mistaken. She was so pleasant and helpful even that late. It s been a while I have been there since that rude personnel I encountered yrs back. Thanks to you Kamaljit.

Meeka

2023-05

The guy working here was so rude to me. I tried to ask a question and he talked over me and turned around and started to help another customer while I stood there. Ill make sure not to go to this location anymore.

Brian Dana

2016-05

Every time we come here there is a problem at the pharmacy. They are rude, unprofessional or indifferent. The store part is great but the pharmacy is completely unacceptable. Never going back. 2 year customer lost.

Brandon Gonzalez

2023-05

I got here 15 minutes before closing and the store wasn't opened. Two associates walked past me and another guy waiting outside and they didn't acknowledge us. You guys are awful.

R. Milton

2020-05

Excellent customer service at this particular store especially. Jimmy was extremely helpful at the photo desk, helped me a lot! Good place to do business

Jana Brown

2019-05

I have a few very nice clerks that work there atFranklin and Laguna and I just found they have senior day on Tuesday I'm all over that!

Benson Co

2016-05

Clean store, well stocked and workers are friendly for the most part. No complaints from my experience

L L

2021-05

The service is good and when they have sales on items I like am very happy 👍

Matt Maiden

2019-05

The pharmacy dept. is always very helpful. I can even call to ask about prescriptions and possible drug interactions.

Eric S

2023-09

Standing around waiting forever.

Iris Manning

2017-05

Great for quick runs to the store for snacks or incidentals