The Home Depot

PD

2024-02

Waited over thirty minutes for a paint associate when the place was dead — even had multiple employees call for someone to come. I guess it’s the only game in town so they don’t care about proper coverage. 🤷‍♀️Could not speak to the paint quality since we gave up and went home. Got our paint from the Lowe’s in Fremont instead.

Jared

2024-05

The electrical isle is constantly torn apart and there is only one knowledgeable person in the department and if you can find that person, there is a line of people needing his help because this store doesn't staff anyone with knowledge. They have come up with a plethora of new anti-theft policies which make it almost impossible to shop. Returns have become a major issue because the now don't allow you to cross return stores, and when their employees ring the items, they dont pay attention to it being the same or not, and only ring one and lump the rest on quantity, so that when you go to return it, it doesn't ring up right and they try to deny the return. 50% of what is on the shelves is already a return, so often a large percentage of dimmers and light fixtures I buy there do not work properly. I spend about 2k-8k there a month and I am finished with this garbage company. I am not going outside my electrical supply companies anymore.

hong kaing

2024-03

I feel discriminated by this store. I was told that’s I can return a purchase item back to any Home Depot; however, when I dropped by there they didn’t resolve the problem and being verbally rude to me. I don’t know coz I’m Asian in the area and they don’t want to assist me I just feel horrible by the assistant manager attitude. I asked to talk to the manager the answer I got “ he is the biggest here in the store” even his title is assistant manager. I even asked him talk to the manufacturer they are allowed the return at this location he stil refused the service and look at me like an idiot. I feel horrible and discriminated by this homedepeot and the assistant manager. He even yelled outlound and no customer service. I hope he can go back training properly and don’t look at people like an idiot. We all deserve to get respect!!!!

Mao Gaoteote

2023-09

A big shout out to Duke Debanies and Vill Sanft for tending to our last minute hunt for a uhaul truck at 7pm. We cannot thank them enough for 1. Responding to our call 2. Accommodating us, by providing a sizable truck to load 40 containers for the Maui Relief delivery for our Morning flight. 3. Going out of their way to see what was most convenient for us by contacting nearby stores for similar truck 4. and Just for their professionalism and accommodation as it was more than we anticipated.Thank you Thank you Thank you. You both are our living angels here on earth. Thank you Store #6603.Mahalo and thank you for the love for Lahaina.

Abhishek ঘোষ (0abhishekghosh0)

2022-06

They don't have items like bed, mattress in-store and only online.You can find the rugs, floor mat for home and artificial grass woven.It has a one of best range of home accessories a and tools.They also has wide variety of in reasonable cost.Premises has big free parking.

Daniel Montague

2022-06

Better than normal. I did have one employee say good morning. My issue is the over crowded isles. I understand it’s Black Friday and they have overstocked items, but really? This display blocked most of the plywood. It is hard enough getting it by yourself let alone with carts of flowers blocking you. Now add all the main isles are crowded with merchandise and ladders in the other isles. This has to be a fire safety issue.

man pu

2024-01

We reserved a kids workshop kit. However, when we arrived, they told us no more kit. They gave the kit to guys who did not reserve it. There is no meaning that they make a reservation system online and waste our time to visit this place.

tyler Stroud

2023-12

Bought a carpet cleaner for $150 and didn’t realize it had a bunch of extra tape on it. Then when I got home, it was missing half the items it was supposed to come with. So this Home Depot put an open box item back on the shelf for full price and didn’t mark it as open then didn’t check to make sure it had everything in it.Called to talk to someone and the girl just hung up and acted like I was wasting her time. Incredibly unprofessional. This is why people just shop online now.

Ralph Knauth

2024-05

Your typical Home Depot. Huge, I always get lost there ...

Jyothsna Terli

2023-06

If only I could give a -5 star to this branch of Home Depot . They first overcharge on the rental vehicle by 110$. They never refunded the money , let alone the refund the arrogance with which the lady manager spoke is unbearable. From the word go she was absolutely aloof and her body language was so unapologetic and right in front of me she spoke as if I why she came to ask for money now. I paid for their mistake . Pathetic handling of service by who so ever the manager is

Dev C

2023-06

Customer service has changed a lot at this store since last year. Very poor. What happened to the good people who worked there? When I shop in the evening, the workers do not greet, ask if I need assistance like in the training videos. All they do is watch you and do not speak. Very disappointing.

Yan Liu

2023-10

Home depot doesn’t take Apple Pay or any digital payments, which is really rare now a-days, especially in the Silicon Valley. I had to go back home to get my card or order online and come pick up later. How inconvenient!

Sivasa Laupati

2023-06

This store continues to disappoint. I suppose the only reason it stays open is because there is a need for its materials, but the service is subpar at best. Phone calls are pointless because they do not answer the phone calls. IF you happen to get someone that answers, they are not the greatest communicators: speaking faster than they listen, or transferring your calls to someone they believe would be able to better assist you. They do with their calls what they do in person: avoid you. If you are reading this, know that the best thing for you to do is to go in, ready and researched. If you try asking for help or call for assistance, you will not receive it. This branch needs to do better with customer service, phone service, and the automated texting service. I hope to see this place do better.

Ernesto Sapigao

2023-06

I went to pick up my order using Curbside Delivery. No one at the store would pick up the phone upon arrival in the Curbside Pickup area. The store clerk told me they did not pick up the phone because they are short handed. Then clerk also said they do not do Curbside Delivery because the pandemic is over despite having the Curbside Delivery option available and the Curbside Delivery signs are still in the parking lot. I will need to shop at other home improvement stores due to the poor service.

Lei Qi

2023-06

We are frequent customers of this store. Normally we found the staff very friendly and helpful. However our experiences with a recent sales specialist on window shades purchase went awefully. The sales specialist impolitely treated us as stupid customers and almost blames us for not knowing enough for shades. The manager came and also blamed us for asking wrong questions. Never come back again.

lyle hurst

2023-06

I normally like Home Depot, but what a disappointment. I went to buy a major appliance. Took forever to find someone to help. He knew nothing about the products and seemed bored with the process. Then he informed me that I needed to pay a long list of additional charges, most of which I didn't even need or want, that almost doubled the price. When I said forget it, I'll go to best buy, he finally smiled. Ok! he said, and I left. I bought the same product online at best buy for far less and without the attitude.

John Freier

2023-06

Unlike many many Home Depot’s where it’s nearly impossible to find someone to help you or direct you, this Home Depot is actually incredibly good on that front.In my three experiences recently they have had ample staff ready and available to help or direct me, which has been very nice.As an added plus, everyone at the checkout area has also been incredibly kind.So, I can actually say this is my favorite Home Depot so far.(I’m not a contractor or anything FYI; just another overzealous DIY’er)

Sumit Roy

2023-06

Not really good at inventory management or tracking. I was looking for a 1/2" storm drain snake, and the Home Depot app claimed 5 at this site. None to be found. Also, they need free WiFi in the store, so that one can use the app in the back. There's hardly any cellphone coverage anywhere inside

Steve Sander

2023-06

Nice layout, a little different than other home depots I'm used to, I don't know if I found more stuff because it was laid out different or if they just have different items than other home depots. Still a typical home Depot hard to find anyone to assist you.

Ricky Gaoteote

2023-09

A huge Thank You to store #6603 for your assistance and support to San Lorenzo Emanuelu Samoan FMC’s Maui Relief efforts and ensuring 40 pieces of baggages transported to SFO flying out to Maui for ALL those devastated by this tragic and horrific event. #MauiStrong #HomeDepotSupport #SLZEmanuelu

Ericka Q

2023-06

Was there to help someone find a few items they needed for a repair job. Didn't seem like their were many HD workers in the floor. But the store and employees are doing a great job. "Thank you for shopping at the Home Depot" is what our girls say when leaving with their daddy. Lol. Productive, money and time saving and educational. 😀🤓

Steve Hunsader

2023-06

5 Stars for always having more inventory than the San Carlos store, 3 Stars for not maintaining your parking lot. One has to watch where they walk, oily, dirty, unkept.

Josue Lizama (Lucky)

2023-06

Good luck finding anyone to make you a key, I was told to find someone else to ask rudely before being lied too and being told that they can't make keys of the size I have, working here before I know that they do besides it being a very common type. Save the headache and go to the one in San Carlos.

Bill Baker

2023-06

I've just had a very frustrating experience with the delivery of an appliance. 2 hours after the end of the"window" and no communication. I tried several ways to get in touch with a live person just to reschedule delivery but no luck. So now I'm left hanging. I don't think I'll do business again with them.

chao fang

2024-01

Very friendly staff, good selection of things

ykooki lisadapo

2023-06

Came here for simple forearm forklift, asked 3 employees and all gave 3 different locations, AND none of them were right. Searched on the website to locate the item ourselves and it was still wrong. Spent 30 minutes for nothing.

Aracelli

2023-08

When you ask for emerald green but they give you a light green 😑

Scrim Caleafa

2024-05

You guys have a lot of carts at 1830 west Bayshore rd

Adam Gee

2022-06

Employees very helpful in helping locate an item that I found available in this store's inventory that was not available at other stores in the Bay Area that I searched that I needed ASAP. Special Orders desk where I went to order a couple of items not available in the store, was another matter,as there was only one person doing it and was busy during the entire period I was there(about an hour) on the phone and not available. Store was not crowded on Monday and the surface parking lot fronting the store had pretty of parking and handicap spaces available. An IKEA store is exist across the street and other stores are on site.

Rajesh Patel

2023-12

Large selection of household items. Reasonable pricing. Good stock for most of the items.