Starbucks

Bruh Moments

2024-04

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Myia W

2023-07

Very pleasant experience. Robert helped us and he was very kind. This is closer to our airbnb so we will more than likely be visiting again during our stay. The drive thru is very clean and sanitary. However, the sign for the drive thru is so small, we could hardly see it.Wheelchair accessibility: There’s a ramp.

Harmony Pena

2023-08

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Diane Cross

2024-01

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Jim Cenname

2023-05

Very helpful friendly staff. Too noisy for an easy conversation.

Es

2023-05

What to say about this Starbucks on the corner of Jackson and Avenue 48. Those who complain about the customer service here have just never worked in customer service before. They have no idea what it’s like to serve customers all day. It is very easy for them to complain but be sure if they were in the employee’s positions, they would not know what to do. At ease, it’s just coffee. If you are that focused on your money - don’t spend it. I go to this location on a regular basis and many of the employees know me by name. I walk in and am greeted by multiple people at once because I also greet them. You get what you give. You attract what you are. This store is absolutely no different than any other store in America. Very friendly people with consistent service. Thank you Daniel, Nayeli and Daisy for always being courteous and treating me with world class customer service!

Samantha Sierra

2023-05

I also work in the fast food industry/customer service, where I work at even if it’s 5 minutes til closing time we attend the customer. Whether it being through the drive thru or dine in. Even if it’s dine in and it’s 5 minutes til closing we take that customers order. This location seems to not care, not sure if the concept of generating sales is the same all around any food chain. Most definitely this location does not care or apply it. Just says how lazy and incompetent these employees are. Closing the dine to attend drive thru only. Wow!!!

Erica Montes

2022-05

Horrible experience!! We get in line to get a drink before working Coachella. We order, get to the window, 1st off, there were about 10 people standing by the window, no one greets. My husband had to greet them to get their attention. THEN, we hand them out card and they say they aren't taking cards YET no one informed us. I asked what they're doing for people with no cards and the girl couldn't answer so I ask for the manager. She come and immediately explains no cards and that they told me at the window. I explain they DID NOT because I would not have ordered. But they need to have a sign BEFORE people are trapped in the line. She asks for my card and the machine magically started working. I understand that computers stop working, etc but this store needed to be pro- active and informed is PRIOR to getting into the lane. I'll never go back there.

Sonia Trevino

2023-06

I know it’s a new place but they need to work on their timing. Takes forever to get your order. Last time it took them 25 minutes and order was wrong several times . Hope it gets better

Abby King

2020-05

Kudos to them! keep up the excellent service.

Kasha Burlington

2022-05

Ordered two days in a row from this location. Day one they had nothing in stock (fine) we understand. My coffee wasn’t right. Day two order our coffee and get on the road it’s not hot at all…come on guys!Please start checking your items before selling them!

Alex Aydin

2024-02

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Quantae Brown

2022-05

Never have problems with Starbucks except with them being out of products from and time again. With this whole pandemic thing going on it makes sense that they would be out of things more often but there is usually something to substitute so it’s really not all that bad. I like that they familiarize your voice and face so when you order they know exactly what you want and how you like it. That’s always 5 stars for me!

Florencia Gullick

2023-11

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MT T

2023-12

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Natalia Rodriguez

2022-05

Love Starbucks, hate the "service" I got here. Ordered online for easy pickup to get on my lunch break and the doors are locked. Called to see if I can atleast just get my already made drink and I have to go to drive through with a line around the block. Called and asked if I can just get it, so busy they cant unlock the door and just hand me my drink but I saw three "busy" workers talking at the register.Cant even get a refund or anything. Definitely not coming back to this starbucks

Damian De Leon

2023-05

I was in the store around 8:30pm the girls that helped me were very funny and friendly. They seemed busy but still made me an amazing drink. They made my night!

Ashley Gonzales

2022-05

The customer service at this place is horrible. If I could give it zero stars I would. My 11 year old cousin went in the other day to pick up our mobile order - which was wrong. They made lattes when we had ordered frapps. My cousin told the barista who then went off on my cousin yelling at her saying she “does this all the time” and informing her she needs to bring in the app next time blah, blah, blah. I’m assuming she thought my cousin was some kid who tries to come in all the time and trick them into making free drinks. However, that was my cousins first time in that Starbucks! Secondly, they should never EVER speak to a child like that especially one who’s on their own with no adult supervision.Then, we had done another mobile order last night. We get to the Starbucks and see that the lobby is closed and it’s drive thru only. That would have be fine except we didn’t have a car with us. We rode scooters over there. Furthermore, the app didn’t indicate that the lobby was closed. Had it, we wouldn’t have ordered from there. We started knocking on the door hoping someone would come to the door so we could explain the situation. Instead we were just given attitude. The employees inside just kept shaking their head and fingers saying “no.” We tried multiple times to get their attention as we kept trying to tell them “we don’t have a car. We can’t go through the drive thru. Can you just leave the drinks at the door?” But each time they’d just say no and then ignore us and walk away. About 10 minutes later they came outside asking if we had a mobile order and apologized because their lobby is closed. The apology would have been fine if they didn’t ignore us the multiple times before because we kept trying to tel them we had a mobile order and couldn’t use the drive thru. Also keep in mind, this was at 9 and they close at 10. They had plenty of time to keep the lobby open. We were also informed by another Starbucks location that they are supposed to open the doors in this particular situation.When we started explaining to the employee who gave us our drink the whole situation she just kept saying sorry and then told us she was just really busy making orders because she had two employees call off???? Im sorry? She was literally mopping the whole time!!!This entire situation would have been avoided if they just came to the door to see what we were trying to say.

Lexii Bunz

2021-05

They’re so rude, unprofessional, miss information & messed up on my order. I contacted corporate, I hope they get this situated with cause this is the second time having a issue there, also there’s a lot of other customers not satisfied & paying over price for certain ingredients not added to their drink. I also got sick after tasting a horrible drink they made me. I believe they did something to it. The drive thru is ridiculous, they’re so slow. Won’t be coming back to this place!.

Robert Usedom

2023-05

Lazy staff.... at 6pm I tried to walk in and get my coffee cause the drive thru line was insane... I knocked and a lady finally answered the door and answered " what do you need" I replied with just curious to know when you guys started closing early? She says we sometimes close the cafe part to better at serving the drive thru faster and that i was welcome to use the drive tru....Lazy lazy lazy and frankly rude staff. I hope corporate is aware.

Moni Hartsch

2021-05

This Starbucks is one my usual. Today the line was extremely long so I used the app to order and picked up inside. Which worked out great super quick and efficient, however the barista was cold, not friendly and didnt even say hello or wish me a good Not even a THANK YOU. like damn some personality plz

Jon Trujillo

2018-05

Value and convenience are gone from this location. Prices increased by 6% and the wait in drive thru was excessive. It was so bad that people were honking in line. No acknowledgement of the delay at the window. Five staff, a couple customers inside and four cars doesn't constitute a rush. To top it all off, the sandwich was cool in the center.

Julie Rivera

2021-05

With the pandemic at the time I understand places do not function with the same structure as before. But I placed an order online since this Starbucks promotes curbside pick up just call. Well I placed an order and no one opened the door after I knocked the workers just ignored me. I also called 7 times and no one ever picked up the phone. Needless to say that the drive through had a line that seemed to be about 30-40 minute wait line. Please don’t advertise something you can’t fulfill. They do not have curbside pick up so you might as well just wait in that 40 minute drive thru

malka herzog

2023-07

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Melessa Lee

2023-05

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Lezlie Jane McLain

2020-05

I do mobile orders. I always order the same drink, with coconut milk. The last few times I've had to call and get a refund because they've made it with dairy. I pay extra for non-dairy and I cant have cows milk, so the drink goes to waste. Yes, they always are happy to remake it or refund me, but this is happening so often now that its unmistakable at this point. The consistancy at this location is awful.

Dalia Garcia

2018-05

They are always out of almost everything and have the worst attitude about it and take their sweet time to get your order last time I was there it took them over 40 minutes to get my three drinks out I don't know what they were doing but sure as hell took a long time especially since I had done a mobile order and got there 10 minutes after my order was placed when I've gone to other places that usually have my stuff ready if not they'll take maybe 5-10 minutes more and they'll give me my order and they should really work on their attitudes

Greg Johnson

2020-05

Staff is friendly, but very slow. Expect to spend 10-15 minutes in the drive thru, even during non-peak hours. The one on Monroe near Avenue 42 is much nicer / faster.

Lisa Lisa

2022-05

How hard is it to make a Brown Sugar Oatmilk Shaken Espresso? I ask them to top it off with Sweet Cream cold foam please and they shake it in the drink. Why would I want foam shaken? Foam is a topper.. Right??? I tell them there is no Foam they take it back pour some of the drink out and add the cold foam. Now I just have milk. I return it to be remade and this time they do not add the Oatmilk just the cold foam.. Am I crazy or is this ridiculous? Why do you offer coffee beverages that your staff do not comprehend. Add means to add not substitute. It’s not rocket science!

Brenda Barajass

2019-05

I love Starbucks and go at least 3x a week. Very humble except they're very slow. I had to wait about 25 min for my drinks and they were unorganized with everyone's orders. I hope this improves