kids atelier (Desert Hills)

Alex Lopez

2024-01

I went to the Costa Mesa location months ago and they tried taking my card info manually when making a purchase so I left I didn’t trust it. before Christmas I came back and for some reason they needed to use a different machine since there’s didn’t work so I made the purchase the guy asks me to leave my info I told him no and he said it would be easier for them to process a return. I then left the next day I find out someone tried to use my card down the street at an atm to withdraw money . Mind you I don’t even live in the area I’m about 2hrs away I come back in very upset they tell me leave the clothes here I contact management they say corporate is in San Francisco they will call them and process it but I will need to come back or call next day so I do that and I speak to the manager who says they agreed to give me the refund even though it’s not policy she just needs the card details . So I said no I just had fraudulent charges and needed to change my card I need another way so she says she will figure it out and I had to keep calling in even though I made an acct so they have my info she instead leaves without calling me and when I call has an employee tell me there’s nothing they can do only store credit . I call the next day and she says contact corporate online which I have done atleast 6 times where they say they will give me a response within 24/48hrs and have received nothing.The craziest thing was the employee denied with a straight face that he said I would be able to process a return. Don’t come here.

J

2024-03

Went to Costa Mesa location and corporate /main office promised a refund now I can’t even get customer service to write back and no one is helping me I haven’t had the items for almost 2months and they are the worst to deal with me they won’t even answer you back or give explanation.

Natalie Todorovich

2023-05

I've gone there a few times and it is definitely a hit and miss sometimes you'll find beautiful things and sometimes you'll find just average but take a chance because they usually have nice designer items

Lewis P

2019-05

It's a ok store for kids really didn't like the selection of clothes

Maricela Reynoso

2019-05

Good customer service

Dwight Taylor

2019-05

Excellent and fun

Kabirah Nazeem

2020-05

Meh