CVS

Jeff Sorley

2024-04

I can't speak to the general retail/grocery side of things as I regularly don't use them (although would it hurt to make sure your jerky is stocked up?). This review is solely for the pharmacy and medications section.With that in mind, the CVS pharmacy team here is excellent. Even in dire situations they have been nothing but kind, accommodating, and professional. Having worked in pharmacy purchasing at a major university hospital before, I have only an inkling of what customer-facing pharmacy techs go through each day. To remain calm and helpful despite long queues and, sometimes, customers who are going through stressful times and need urgent prescriptions, is a skill not many have.I've read through many of the one-star reviews, and it seems a lot of them are simply unfamiliar with how modern retail pharmacies work.They don't have your prescribed drug in stock? Pharmacy inventory systems are almost completely automated nowadays, and they have limited shelf space (you'd be surprised how many different drugs are on an in-stock formulary at a place like this). If you're drug isn't in stock, it is either because it isn't kept on-hand locally, or it is a fast mover and they are simply out. Although I've never had to wait more than an extra day to fill an Rx, if the wait is longer that is due to supply chain issues and not something that one particular CVS can circumvent. If it was urgent, they've always taken the time to search the network to see if a nearby CVS can fulfill it.In regards to going to pick up a Rx and finding it is not ready yet: apologies, but who does that? Always check CVS online or the app to see if your Rx is ready yet before going in. If you don't have access to those, simply calling the pharmacy and using the automated menu can get you this information as well (sure this system is a bit cumbersome and roundabout, but is does work), and save you a trip until it is ready.- 5 Stars for the pharmacy and medicines section.- 1 Star knocked off because they retail section is a bit iffy and, well, that whole jerky thing.

Kimberly Herrera

2024-04

I don’t like how on the website it says Open 24hours when it’s completely is NOT. I have made a complaint about it months ago. They told me they were going to change the hours & fix it but they still have not done so. It’s been 4 months now.It’s false Advertisement!! To a lot of people, we have people including me coming around 11p-2am needing supplies like medicine if we sick or etc. but it’s Never open but the Sign keeps saying Open 24hours !!When it completely isn’t.So please fix your hours for your location. It isn’t hard .

John Schilling

2024-03

They need to be better at having the medication stocked. I’m out and i put my request on Thursday, and they won’t have it until Monday. Then add their poor customer service and empathy!

Farhad Moshkani

2024-03

I started working there a few months ago. I got fired by Mary who was not even my manager. I heard her on the phone saying bad things about my people of race ( Persian ) ,and the next thing you know I got fired by this racist creature. I am putting a law suit against CVs pharmacy and I am hoping something good happens after this lawsuit.And in another occasion,I caught a shop lifter ,and the police asked him if he could empty his pocket ,and he did. It all stolen stuff from CVs ,and still Mary had the guts to yell at me ,and telling me if I saw the shop lifter was putting things in his pocket Keep in mind she use to be the manager while before in that location,and that gave me an idea that he was one of her friends who she allowed him to shop lift. What a sad senario. She manipulated a lot of stuff Onn me as well. I don’t think no business in any part of this world should have such a person to let work for them. My lawsuit is based on racism ,retaliation,and more and all because of Mary.

Sapph Nor

2022-05

To be exact, I give this CVS 2½ stars.Although the store is big and clean, it was extremely difficult to find items. I had to go around the store numerous times, only to find the facial tissues next to pet supplies toward the back of the store. Food storage bags were placed in the same section as the trash bags.There was no floor staff in sight to offer assistance. The staff at the register was just okay.All the other CVS locations I have shopped at are way better than this one. Thumbs down!

Jack Jones

2024-01

they use the 20% or 30% off to trick people going to the store for overpriced items.very bad customer service. DON'T Go THERE !!!!

Chris DN

2024-02

Not 24 hours. Also service is consistently terrible every time. I actually don’t understand how you can get bad service until I got to this cvs. (Support + Cashiers)

Mahiri McCoy

2024-01

Luckys and Walgreens across the are closed. You would think that CVS would be trying to get more customers in. This store needs to close. I went there at 11pm. and the store was closed with a little sign taped to the door saying it will open at 5am.

Andrew Leverich

2024-05

Never waited under 30 minutes. This place is the slowest pharmacy in the US

bianca Sebastian

2023-09

My regular Pharm didn’t have my doggies medications and they took a last min transfer. Staff super friendly and helpful. Store is clean and they r open late!

Gurpreet Singh

2024-02

I pick my medicine 6 o clock she refused and say we close is not good we need emergency medicine but staff totally rude😡😡😡

Kun Zhou

2023-11

Not open 24 hours. We went there around midnight and they had a piece of paper taped to the door with scribbling saying they are closed due to staff shortage.

Dianne Penn

2019-05

Incredibly rude!I had my baby with me to take a quick passport photo. There was a bit of a line to wait (which would have been fine!) but the woman assistant didn’t even look at me and said “tell her to come back tomorrow”. It’s 4pm on a Sunday? Why wouldn’t the 24hour CVS provide a basic service for a busy mom?

Mee Lang Kwong

2021-05

My doctor sent in the prescription order at around 11:30am. I went to the store at 1:15pm, lined up for 15 minutes and was told the prescription was not ready. I was told I can wait in the store for about 20-25 minutes while they are preparing for my prescription. They would page me when ready.After 40 minutes, no page from anyone. I went back to check and asked another lady about my order. She was rude and told me that it was not ready and I have to wait. I told her I already waited for 40 minutes. I asked her how long do I have to wait again. She said they were busy and she couldn’t tell me.After waiting for another 15 minutes, my patience was running out, I demanded to talk to someone in charge. The person in charge prepared my prescription in 5 minutes.Poor service and terrible attitude from the staff 👎👎👎

Lily Huang

2022-05

My doctor sent my prescription there for 4 doses without refill. They wanted me to get 8 and refused to give me 4. I double checked with my doctor and the prescription was correctly sent. Very unethical. On top of that, if you try to use GoodRx coupon, they won't honor it, they'll tell you the price is not accurate and you need to pay double.

ANTHONY VICINO

2023-05

Changed hours, use to be 24 hours. That's why I selected this store. Very disheartening. Will change to a different store.Least they could do was send out an email or text. They text me a bunch of useless things.

Ryan Miller

2020-05

Just had one of the best customer experiences of my life. The night customer service tech went far above and beyond to help my friend find just the right thing. I've never seen a CSR actually take the time to help Google results. You have an A+ on your team CVS, thought you should know.

Max Glenview

2022-05

This CVS is disgusting and unprofessional. Not sure what more you can expect from a doctor working out of a closet in the back of basically a convenient store. The doctor asked inappropriate questions and overstepped her boundaries at every step of the process. These are minimum wage providers and Avoid at all costs.

Olo Tseten Digkhang

2024-01

Great service! Thank you CVS❤️

Emily McGee

2022-05

Christopher was wonderful at CVS in helping me find exactly was I was in search of. He acted in an extremely professional way, answered the phone promptly, and helped find a product quickly. Best customer service ever! Chris is the best!

Helen Fong

2023-05

The staff here are very friendly, respectful, and pleasant. They are always willing to help you and I never had an issue with the store.

Bryna Bailin

2018-05

The strangest store I have ever visited. For example, yesterday the entire store could not be navigated because of some kind of renovation or construction going on at a very busy time - around 5:30 PM. No customer could get around there because there were ropes going around everywhere, as in a maze. I don't understand why the workmen renovating had to still be there still at such a busy time. It was so absurd that an employee had to offer to find the item I wanted for me. I waited and waited, but she never got back to me so I had to leave this store after a very unpleasant experience of at least 20 minutes. I will not return to such a store again.

Juan Perez

2024-03

It’s closed

Jeffrey Wong

2023-05

Pharmacy is listed as “24 hours” but at 2:50am a sign was on the door saying “closed for lunch until 3:45”. At 11:45am the next morning the phone greeting said “closed for lunch until noon”. For a 24 hour pharmacy it’s oddly unavailable.

Renata Madicka

2023-05

It's my favorite CVS that is close to my house. Love going there. I always know what I need to find. People working there are very nice and always ready to help.

Aidan Mc

2022-05

Christopher was excellent and extremely helpful. He knew exactly what I was looking for and was able to assist me in a speedy, much needed errand. Chris deserves a raise!

Jessica Miller

2020-05

The place is okay but I was hoping to have some medicine delivered here yet I don't think the employee was paying attention to me as he kept putting items on the shelves.The service was mediocre but I hoped that with the lack of customers that the employees could spend a bit of time to help me out. Guess not.

Charlotte C

2023-05

5 stars, only because Chris K was so helpful in canceling our transaction.

Arlyn Gorriceta

2023-05

My experience with this store pharmacy was not good. I prefer Serramonte and Gellert. They have better customer service.

Alan Lin

2023-05

CVS pharmacy experience.Called to ask if they have robitussin in stock. They said no and then hung up on me.I was going to ask for more information, but damn, that was incredibly rude.