The Sur House

Bashaer Gheyath

2024-04

Tough to rate this but scored down due to $$$ compared to portions.First off, the property is beautiful and we ate here at guests at the hotel which is marvelous ! My only complaint is for $110 per person (if ordering not as part of the inclusive resort booking) the dishes are not up to par/ not perfect. The egg appetizer was a strange consistency. The beet salad I enjoyed but wish there was more blood orange to balance out the beets.The steak was lovely and service was impeccable.Drinks were average (not as balanced as my palate would have liked) but beautiful presentation.Desserts were delicious and a perfect portion (I hate large dessert dishes)The atmosphere and scenery is definitely unbeatable especially during sunset !All in all worth a visit for a one of a kind view for Big Sur lovers ! But the food did not match or exceed our expectations.

Paul V

2023-12

We were guests a few nights at the hotel and I was very impressed with everything I tried. The menu was very creative & they had some fantastic options for breakfast, lunch & dinner. There wasn't a meal that I didn't enjoy. I think my overall favorite was the chicken hash for breakfast, beautifully spicy & delicious.Service was top notch as well. Felt like a 5 star experience. Highly recommend this place regardless of whether you are staying at the resort. (I've attached a million pics of the various breakfast, lunch & dinners).

Kaileigh Bautista

2024-03

We had an awesome experience at Sur House, it was good we had a reservation because it was packed! Gorgeous sunny day, fortunately most tables are shaded. Our server Angel was fantastic, we were celebrating my fiancé’s 30th and they really did it big. We were blown away by the quality of special service and truly appreciated it. Fish tacos were delicious, along with the side salad. Our cocktails were perfect, unique and familiar all at the same time, well balanced. They brought a big birthday dessert platter that was amazing! Such a highlight to the end of the meal. I can’t wait to come back and bring our families, what a gem of a place!

Marisa

2024-01

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Ali Raja

2024-01

During our stay at the Alila Ventana Big Sur, we were treated to a culinary journey at the Sur House that left us utterly impressed. The all-inclusive meals provided a delightful assortment of options, with lunch and dinner being the highlights of our dining experience.For lunch, we savored an array of delectable dishes, including the flavorful fish tacos, zesty chicken tortilla soup, mouthwatering mango habanero wings, a satisfying chicken sandwich, and a succulent churrasco. Each dish was a testament to the chef's expertise and attention to flavor and quality.As for dinner, we were treated to a feast for the senses. The perfectly prepared rack of lamb, the delightful pasta, and the succulent steak left us thoroughly satisfied. Every bite was a testament to the culinary mastery on display at the Sur House.The attentive and friendly customer service further enhanced our dining experience, and the incredible view of Big Sur's natural beauty added an extra layer of magic to our meals.In conclusion, the Sur House at Alila Ventana Big Sur is a culinary gem that offers a perfect marriage of exceptional cuisine and awe-inspiring vistas. Whether you're a guest at the resort or a visitor to the area, dining at the Sur House promises an unforgettable experience.We extend our heartfelt thanks to the entire team at the Sur House for a dining experience that far exceeded our expectations. We eagerly anticipate our next visit to indulge in more of the mouthwatering offerings and to bask in the mesmerizing views.Five stars without a doubt!

Sharon Chandra

2023-12

I was looking for a place with an incredible view that also allowed my fur baby. The Sur House was perfect! We were seated outside upon arrival and got to take in breathtaking views of the ocean and surrounding areas from the top! The servers were extremely professional and courteous. As soon as we were seated, they brought over a water blow for my pup. We did make reservations in advance. When we initially arrived, it wasn't as crowded, but it did get busy shortly after. Plenty of onsite parking and delicious drinks as well.

John-Michael Tuosto (Kitsyfluff)

2024-02

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COREENA BONIN

2024-03

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Tareq Barakzoy

2023-05

We enjoyed a sunny yet chilly day having lunch at this beautiful restaurant. The service was excellent. Our servers made us feel welcomed. The views are amazing. The setting is romantic yet laidback.They would definitely get a five star if the food menu and taste was equally good. Unfortunately the tacos had no flavor and the burger was dry despite ordering medium.

Victor Wang

2023-05

Ate here for dinner 3 times while staying for 3 nights at the resort. Overall it was a fantastic experience every time. Attentive waiters, delicious food, good portion sizes and variety.Some of the highlights over the 3 days include for appetizers: King Salmon and Grilled Prawns are a must-get option. Extremely flavorful, delicate, light and delicious.For entrees: Beef Ribeye, Sable fish, King Salmon (normally not offered but was in place of Sable Fish one night due to availability). Chose to get the beef with a side salad (Harvest of Lettuce) rather than the suggested sides. All the proteins were cooked to absolute perfection every single time. Harvest of lettuce salad was shockingly good and a great pairing with the steak.You cannot go wrong with any of the dessert options, every single one was fantastic.We had the same friendly server all 3 nights. The quality of the food being served here is much higher than the in-suite dining options for the same menu items.Parking: Plenty of parking on-site near the entrance

Michael Booth

2024-04

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Laurence Drucker

2023-08

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Peter

2023-05

We were here as part of our stay at the Alila Ventana resort.Overall, the food was a bit of a mixed bag. We stayed for two nights and had three lunches. The breakfast was good, the lunch excellent, and the dinner was honestly a bit disappointing.Everything we had during lunch was really well prepared, we tried essentially the whole menu. For the dinner, it seemed like they tried too hard to be fancy. Ingredient quality was just okay, too many flavors, preparation was subpar. I'd recommend focusing on simplifying it and just going for excellent quality and taste.The free drink during social hour was fun, but unless you really love lavender, you might consider asking them to omit that flavoring. Made the drink much more enjoyable for me at least!The view from the patio is, of course, amazing. The servers and staff were all wonderful.

Jennifer Marlin

2024-04

Recently had dinner here for an event. The staff was so kind to heat up my boxed meal and even provided a plate of mashed potatoes complementary when I missed out on them. The food was top notch and the location is one of the best most epically beautiful venues in the world. Sitting my the fireplace and eating the superb mashed potatoes is something I'll always remember. Also a staff member assisted me in retrieving my things from a dark place in the forest where I had left them and didn't want to go alone at night and another staff member gave me directions.

Danka Chiang

2023-05

We came here for New Year’s Eve dinner since not many choices around here. The service is very good. We got here earlier due to rain, and chilled by the bar first. They have mocktail too. Dinner is 3 course meal. It was really good. However for some reason, our waiter might forget our order so our second meal came very slow, and he apologized for it and gave us free drinks. That was very sweet of him. Love the service and would def come back again, there was also nice patio as well. Will come back for sunny day ! Also the SPA is amazing here too.

Lyndsey Slanec

2023-09

We’d recently eaten brunch, but went out for afternoon cocktails. Had guacamole and chips to snack on (they were great), but overall, amazing drinks, amazing service, the view is something better than amazing; I’ve not yet found a word for it.The Marine Layer, is a refreshing drink, with a show. Please get one. Please.I’m so excited for you.

Patanan Ariyakornwijit

2023-07

THIS IS A PERSONAL EXPERIENCE AND OPTIONI had a dinner at the Sur House.Atmosphere 5/5One of the best pacific panoramic view in the Big Sur.Service (servers) 5/5We forgot to ask the name of the server. However, he is a tall guy with gray hair. He is ver gentle and friendly. He made a great conversation with us which made us feel really amazing. The food and drinks that he recommended are all phenomenal.Foods (4/5)Respect your elder - well balanced cocktailed with amazing garnished. Taste like Negroni & old fashioned.A method of a cloak - A rich floral cocktail which represents all the flowers in Alila Ventana Big Sur.Hen Egg - This is the must (period)Steak - a bit overcooked but the quality is great. We deducted score from this one.Duck - 10/10. That is.Manager 0/5We had a reservation at 8 pm and we arrived on time. We were asked to wait at the couch. Then, It was past 8 pm. we noticed there was another couple checking in after us. That couple was waiting at the couch too.Then, that couple was seated. I was wondering why. So, I asked the host at the check in counter. The answer I got is "They booked at different time slots". Here is what I have been thinking.1. How does Sur House prioritize late guests over on time guests?2. Or they just forget to seat us and try to find a good excuse?Nevermind, I do not want to ruin the night.So, we got seated a few seconds later.We got the second row seats. And we notice that there is another table leaving where we would like to move there.The manager came to talk to us and apologize about the check in process. We accepted it.Then, we asked to move to that table.The manager said that the table will be taken care of by another server who is already overloaded. Food and services will be delayed.Me: So, you would not seat anyone there, wouldn't you?The manager: No, we will not seat anyone for a while.Me: Can we move there to enjoy the view and take photos while waiting for food?The manager: If you sit there, we will need to sanitize all again.Oh my goodness, this is blowing my mind. I do not want to deal with this person anymore. I do not want to ruin the atmosphere and the night.How long will it take to sanitize?You don't even seat anyone.This makes me feel like being *RACISM* of being an Asian. I really do not want to feel this way since this is a very high end restaurant where many international travellers visit. This is really unfortunate. She made me feel that way.Furthermore!!! Next 10-15 minutes, that table got seated and they even received all the food and services and left the table before us.I really beg Alila Ventana Big Sur and The Sur House to take the action seriously. This should not occur again to any other guest or anyone. I hope my message reaches the management and they will arrange a proper training to their staff, especially managers level who handles the customer issues.I still love and would like to revisit Alila. Hopefully these will get solved.

Bryan Lindner

2023-12

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Chelsea Comfort

2023-05

The DRINKS! Must get drinks here. Great mocktail options too. Enjoy the ocean views, they’re fantastic. I finally relaxed for the first time in a long time here! Came for lunch and ordered chips/guac and kale salad without cheese/extra avocado for a vegan option. Pure bliss!

Tyler Durden

2023-05

Ate dinner here twice during a stay at Ventana. Upscale experience with incredible views and attentive service.Didn’t have a single course of a meal that was bad either night. Spanish octopus and steak were cooked to perfection.Would like to recognize Juan for his amazing service and for making our experience memorable. I didn’t get the other staff’s names, but they were great as well.

Fidah Khan

2024-01

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Gino Chang

2023-05

Very delicate fine dining. The pasta is delicious! I love the steak too. Desert is also really nice

Sunny Kim

2019-05

I had a wonderful lunch at The Sur House even after waiting 20 minutes for a table. The atmosphere is lovely—sun-soaked, cozy, and roomy. Although some didn’t like the food (Gulf Shrimp roll was a miss), my cioppino was perfectly seasoned, hearty, and full of fresh seafood. I sopped up every last drop of the soup with the bread, and even more using a side of fries!Quince cheesecake was a bright finish to a beautiful meal. We sat out on the Terrance that had breathtaking view of Big Sur. Would love to return to the restaurant and stay at the hotel next time.

Brian Lin

2022-05

Wonderful food and great service! When we were here, Sur House was the place that served all the meals, including lunches.Breakfast: lox and bagels, chia seed, Ventana breakfast are goodLunch: guac and chips, grilled chicken sandwich, churrasco 👍Dinner: we enjoyed Santa Barbara prawns, day boat scallops, duck breast, garganelli pasta

Stacey Rivet Beck

2019-05

Delicious prix fixe meal overlooking the Pacific Ocean. Service was excellent for dinner and we did make a reservation. We tried lunch as well on a Sunday but less enthused since most of the menu items that we were interested in were sold out. Then again it was 1 hour from closing time for lunch after a busy weekend. Pictures shown are from dinner. Simplifying menu...homemade bread and pickled veggies, tomato burrata, crab and pasta, foie gras and waffle, duck and figs, steak, bourbon caramel chocolate mousse, plum cake.

Sunny Dhah

2023-11

Pros: We were welcomed in with beautiful views on an open patio overlooking the pacific ocean. We enjoyed the sunset and took a few great photos. The service was expedient with our waitress arriving to take drink orders. Our table was bussed efficiently.Cons: The food was, at best, mediocre - especially, when compared to other nearby restaurants offering similar meals at less than half the price. This was true amongst our 4 varied appetizers, main courses, and desserts. We received no offers for a second drink and sat with empty glasses of assorted cocktails and wine for the second half of our evening. Despite this, a mandatory 22% gratuity was charged without clear disclosure and without opportunity to review the service provided - seems more like a house tax to me. To top it off, a cat wandered around us the entire evening without attention from the staff. It seemed ininterested in socializing and eventually demonstrated its true intentions by stealing a piece of chicken off the plate of a neighboring guest. I can't blame the cat - it's behaving as nature intended. In the larger picture of a $170/ person lackluster meal, however, it was icing absent from a relatively dry cake.

Aaron S

2019-05

Amazing location and classy/cozy ambiance. Staff was incredibly friendly and quick to serve. We ordered a seasoned old fashioned and a mango cart beer to start, both delicious. For food we ordered the cheeseburger and fried chicken sandwich. The chicken was fried just right and the burger was super juicy with plenty of pickles.The view alone is worth going for a visit. The restraunt is perched several hundred feet up from the coast (not on a cliff if you're afraid if heights) and has an expansive view of the surrounding coastline. The restaurant interior is primarily wood with cozy seating and a nearby fireplace. A wonderful place to enjoy a lazy afternoon.

Jason Howard

2022-05

This place is beautiful. Part of the Ventana resort. You probably have to stay at the resort to eat or visit. But this place is awesome looking. We drove up and took pics. Will try to stay there one day. The smokehouse at the bottom is delicious. They views are heavenly

M Love

2021-05

Unreal view. The scent of fresh trees and ocean in the air. Watching the sunset on the water was a dream. Food was delicious, large portions for a burger and fries. Wine was crisp. Tesla was charging just down the driveway. Overall, expensive menu but worth it!

Phyllis Z

2022-05

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