Vons

Di Anne Padovano

2024-02

I’m a little torn on this one. The employees have been very kind and the store is clean and organized, however, it’s insanely expensive up here. Things I pay $2.50 down the mountain for are $5-$6 up here in Big Bear. I live up here and honestly try to do bulk shopping when I’m down the mountain because of it.The lines tend to be very long even when there’s time to anticipate substantial amounts customers because of holidays etc, the store never has enough folks at the register and I feel so bad for the people that are up there rushing to get customers checked out.If you’re traveling and spending your holiday here, I’d advise you do all of your shopping before you come up here.

Jorge Jr Tapia

2024-04

I was overcharged $3.25 on 2.71 lbs. of red yams. I gave the cashier the PLU of the items, but he insisted on looking up the code himself. He rang me up for sweet potatoes, which look very different and insisted that the savings reflected on my receipt was for the yams-wrong! Vons needs to do a better job training their cashiers by giving them weekly produce test in order that they do not violate weight and measure laws. They can expect a visit from that department!

Princess Roxi

2023-10

I want to thank the Bakery Team for making our wedding cake , everyone was impressed and kept asking where we had our cake done because it was so good. The bakery said the cake was a little late , and they threw in some extra cupcakes but everything went on schedule! Thank you so much for making our cake - it was what I always wanted - I HIGHLY suggest Vons for your Wedding cake , and the coconut was delicious!

Mary Todd

2024-02

Been shopping here 21 years. Generally very good selection of food. However, they have eliminated many items and brands I have purchased for years. Many items are constantly out of stock. Management has been changed so many times in the past few years after a GREAT manager, Ron, left.However, they still have great customer service. The staff is better than most stores. Very friendly and helpful.

Luis

2024-04

Paul k in the seafood department was very nice he seasoned skewer helping us have a great dinner. Victor was great. All the staff was helpful and friendly .

Lorelei Hutchins

2024-01

I’m tired of getting in line when there are only 2 checkers. I know that you have lots of business so why does the manager neglect the check out process. It is said all over town about how awful it is at Vons with not enough checkers. I live here the clubs that I belong to all mention it. Same thing where are the checkers. Many of us seniors don’t want to use self checkout. Could someone please advise the manager to schedule more checkers. You are not saving money by having unhappy costumers.

Javier R

2024-01

Heather, the supervisor, went above and beyond helping us inflate balloons for our toddlers birthday. We noted how she was doing multiple things at once but was also efficient with helping us as well.

Eric

2023-12

Every last minute Thanksgiving vacation item I needed I was able to find here. Bonus being my old Vons membership was still in the system (it's free to sign up, just need a phone number) and it saved me $22 on a $177 grocery bill. Only down side, California forces them to charge you for plastic bags.

Pat Smith

2024-04

VONS EMPLOYEES INVOLVED IN harassment that is DIRECTED by a Sheriff deputy WE EVICTED FOR NON-PAYMENT OF RENT,STOP IT. YOU HAVE NO IDEA THAT *** YOU *** ARE NOW COMMITTING CRIMES.A WHITE VONS EMPLOYEE male, perhaps 39-49 years old, helping to BAG GROCERIES He is 5 foot 11 light brown hair parted on side; WHO HARASSED a disabled FEMALE;ALL EMPLOYEES then REFUSE TO NAME HIM while they KNOW HIM.HE put a caustic cleaning supplies IN THE DAME BAG AS OPEN LETTUCE.HE THEN when I kindly THANKED HIM for his HELP,( NOT KNOWING HIS GROSS AND INTENTIONALY BAGGING MISTAKE)while his store is being INVESTIGATED for CRIMINAL ACTIVITY.

Antonio Neves

2023-11

Great supermarket. Very complete with a lot of good stuff!

NO NAME

2024-04

Nice atmosphere and great employee's with great customer atmosphere

WhiteBoy Mountaineer

2024-03

Don't Come to this Location was stalked by one of their employees we left the store to cross the Blvd and the same Vons employee followed us to stators be cautious man is creepy and mumbles under his breath his name is Jeffrey Adams just made a follow up call and seems like Vons haven't done anything about it they saying false claims even tho this happened to me and my brother let's start shunning this store for horrible management congratulations Vons you've aligned yourself with this creepy guy

Kevin M

2024-04

This is a great store, I work here. I want people to know that we are open until midnight.

james miller

2024-04

I just go to their flower counter.Fresh flowers that last up to 3 weeks

Michael Sih

2024-04

Busy store on Friday night with good selection and fair prices.

Ben

2023-05

They were working on the floors but THE STAFF IS AMAZING. Super kind and helpful, made sure we had everything we’d need!

Sarah MacKenzie

2021-05

Get it together Big Bear Vons. Busy time for shopping and there’s only 2 checkers open. No self check out available. The line literally wrapping around the store. 30 min wait in line to buy a few groceries. Next time I’ll be going to Stater Bros.

Chris Kane

2017-05

Beautiful grocery store with clean and we'll organized aisles. Great selection and service. The guys in the meat department never disappoint, and the checker, Dalton, it's very quick and helpful.

Jamey Clark Ruiz

2023-07

First time coming to Big Bear. So excited to get here after a long drive, stopped in for a few things. 2 of the rudest cashiers I’ve ever encountered. Totally killed our good mood & excitement.

Alexia Mendoza

2023-05

Went to the butcher and he was super helpful and kind. Cracking jokes and all! Which is great to have when your working with customers. He seemed to know his cuts of meats. He was a older Caucasian male, hope he gets the recognition at work for him being super helpful!

Jocelyn Dowdy

2023-05

Worst customer experience. It's hard enough to shop in Big Bear with it being overrun with tourists. (Hey tourists, you can shop at home and bring your own food). I wanted to use my e-gift card, but apparently, to "prevent fraud," they do not accept them scanned from a phone. Gift cards have their own unique QR code and card number. Tell me how printing it on paper or scanning it from a phone makes a difference? Not only could I not use my gift card, which is the same as CASH, I was treated incredibly rude. The cashier IMMEDIATELY had an attitude, saying she could not scan my phone and jumped up to get the manager. Who then told me about the fraud theory. No where does it say you need to print a gift card to use. It specifically says you can scan from your phone. You can't use it at self check out, online, on the app, and apparently not even in store. So tell me, how am I supposed to use this gift card?

Joseph Berry

2023-05

1 Pro 1 ConDon't deal with Richard the 53 year old cashier if your English has a heavy accent.Here's the story. I took a Japanese Pro Snowboarder who was invited to Bear Mountain for snowboarding. We arrived at the Vons establishment. We had a question about certain Asian type of items. We asked Jason who was working extremely hard and was very busy restocking the produce in the produce section. Jason went above and beyond trying to accommodate even found similar things that would might work since Vons didn't have what she was looking for. Jason 5 STAR customer service.Now time to talk about leaving Vons. We got Richard a (1 star experience). We showed up with one guy already almost done and we stood there very patient how he was explaining how he graduated in 1988 the same year as his friend who earned a 1 star. How his friend lives in Florida and is retired. How his friend is 53 "cause he's the same age hahaha" that's how I know he is 53. How his friend is in great shape for his age. Very friendly. It's fine didn't bother us. It bothered me when he said rudely I don't understand her. I said she is counting out the 46 cents in change. Keep in mind I just sat there for 3-5 minutes waiting for him to finish his conversation and we had 4 items and we're paying after 30 seconds of being rung up. She was getting the 6 cents in pennies and he rudely starts grabbing the change to 46. Not the way she wanted it. Keep in mind I always greet people by their name if they have a name tag. When I leave if I know their name I say thanks and their name. So even when this gentleman Richard was being very rude. I said politely thanks Richard and no response. Either he is racist against people that don't speak English the way we do which has to be cause he was very kind to the latin kids behind us who spoke with no accent. I will be calling to make a complaint as well. I've never done that in my life. So I shall see

Michael Whalen #nevadahemp

2023-07

This place is sofa king expensive!. I've lived in Malibu/ Santa Monica My whole life except for the last 2 years when I lived in Pahrump Nevada. Way Cheaper.Elevation tax?

Nina M

2023-11

The store is big, clean and busy. They have almost everything you need. Lots of shoppers.

Fernando Lopez

2022-05

Went in with my sisters last night while on vacation and had an easy experience finding most of the things we wanted. When it came time for us to check out I noticed the person behind the register did not say a single word to us at all during our entire experience. We were not greeted when we approached the counter, we’re not verbally told our total, I asked him a question and he stared at me blankly smiling. I made light of it until I noticed he was having a gran ol time with the white couple behind us as we were leaving. Not sure if it was the masks or the brown skin that threw him off but someone def needs a retraining

Leanne Laforge

2021-05

The store was clean well stocked and the employees were very nice and professional. They were respectful and professional with me in regards to my mask exemption. I was welcomed checked out with no issues or problems.Great customer service experience here. If you are like me and CAN'T wear one you'll likely be respected and treated like a human being deserving of the same level of respect and professionalism as those who do wear one. 8 billion people live on earth and some people really believe NO ONE has a reason NOT to wear one, especially those who only listen to mainstream media 🙄

Miguel Castro

2020-05

Great store, a lot of products variety.

Iris Bridge (viris)

2022-05

Clean store and very friendly, helpful employees. Even though most of the employees on the floor were stockings shelves, they did not hesitate to take time to show us where to find items and walk with us there. We were there close to 11 pm, their closing time. There were two open checkout Lanes, one of the lanes was score customers with 15 items or less. I was worried we would be in line for a while because the line was long and went to one of the Isles . I was surprised that we did not wait very long and the cashier was very quick and efficient I wish I could remember her name. Good shopping experience.

Bryan

2023-07

I thought being up by a lake would mean higher prices, but that’s not the case. This Vons was well stocked for all of your needs at priced fairly

email base

2023-05

Don’t come here if you’re in a hurry.. lines are too long.. they only have like 3 registers open when they have about 16 other employees there… go to StATERS across the street they quick & usually have more than 6 registers open so you’re inN OUt in no time plus they’re variety in products is a lot better than Vons .. since I’ve made the switch I’ve been a lot happier