PetSmart

Yvonne Tang

2024-01

My experience was exceptional. I read the other reviews. There was 1 main cashier. She was efficient and friendly as she helped customers. She also helped me when she was not ringing up customers. There were other clerks in various areas of the store working product and displays, available to help customers. Including working a 2nd register when more than one customer was waiting to pay. Also I found the ladies bathroom to be clean and stocked.

Susie Brasuell

2023-12

It was great. We went in for eye drops for my son's two kittens. We were able to find the isle we needed thanks to all the signs that are up. We found the drops and preceded to the front. The cashier asked if we found everything ok. We told her we did, and when she gave me the receipt, she thanked us with a smile.

Bdogg636 Kittykitty

2023-12

They had what I needed and were super friendly when helping me look I recommend if your looking for pets just ask and they will help they helped me with my fish and I love them

Yessenia Black

2024-02

Today 2/1/24I came here to pay a bill but today I was not feeling the good vibes but I'm thankful for one female employee that was very nice to me soon I went back inside the pet hospital there was other female employee she was wearing glasses she was around 20-30 I just had a question about the bill that's all I didn't need her bad vibes or anyone else today it was very unprofessional cursing in front of me is not going to get you anywhere.looking for other job.. This is why I don't want to bring my pet here no more that show me there is animal cruelty going on... To all Employees this is not your house this is a job site too Save pets... We need good people that care about animals

Nicole Nelson

2024-01

I want to give a BIG shout out to Carmen. She runs the cat adoption at this location. This women is my hero!😃She goes out of her way everyday to help with the cat population. The cats at this pet smart are very well taken care of. Thank you again Carmen for your kind heart.

Steve Ramos

2024-03

THIS RATING IS FOR GROOMING:I would rate the grooming dept a 0 if I could. Grooming dept was confronting customer about breed of dog stating customer was incorrectly identifying breed and that the grooming dept would change information on account and that if the customer was not comfortable they could take their pet somewhere else. The staff mentioned that his “original” groomer may be misidentifying the pet for a discount of approximately $5, which is an insignificant amount. Customer had agreed to pay difference to avoid confrontation with staff, however after dog was left in the care of the grooming dept, Grooming dept then proceeded to take dog to Banfield next door to ask what breed animal is. I understand that my dog my be taken to the vet in case of emergency, however I don’t believe this situation is an emergency. The groomer that handled the pet was “Leanna P” however I was unable to identify the staff member that was making the comments due to not having her name tag visible. Our family has taken all of our pets to PetSmart Grooming for 10+ years because of the friendly/exceptional customer service that has always been prevalent however I am sure the performance of the grooming dept at the East Hills (Bakersfield) location on 3/26/24 was not up to PetSmart standards, which is very disappointing for our entire family.

Shane Martinez

2024-03

I liked the store and the help that I received in finding what I was looking for. The employees were very polite and courteous.

Daena Flores

2024-02

Please educate your employees on how to talk to customers! They was rude and refused to sell me a reptile all cause I refused to buy a $200 aquarium from the store. They need better training!!!

Michael Allen

2024-05

I worked here for one day. I wasn't working for the company I was just hanging out waiting to pick up an order but the experience was great and the people were nice

William Smith

2023-05

I adopted my cat here on Sunday. She is BEAUTIFUL and crazy 🤪.The service here is excellent and they truly care for you pets.You can bring your pet in with you and there is areas just for them.

Karen Rovnak

2024-01

Bailey in Grooming was wonderful. Did exactly what I asked for and my crabby Corgi came home beautiful. Really nice person

T O

2024-01

I love the Associates that work here. They really do care and be do a lot for the community. Thank you for your support

Leah Gordillo

2023-10

We decided to buy a fish for our daughter so we went to PetSmart. We really had no idea how to care for a fish or where to start since we’ve never had this kind of pet experience. One of the associates Rose was super helpful with the entire process. She was able to help guide us through picking the tank, fish, and all of the types of food and accessories we would need. We really appreciated all of her help and we can’t wait to go back for any of our pets needs.

Kendall Sanchez

2020-05

I go to this PetSmart often and love the customer service. However, the last THREE times I’ve gone in I have seen the rodents in gross conditions. I don’t know what’s happened to the downgrade in care at this location in the past month, but I have something to say about it.-Poop and pee covered wheels to the point that it makes wonder if the animals are sick. I have even seen diarrhea smashed onto the wheels. Is the staff working here really that negligent??-Also, they have Syrians running on wheels that are much too small for them. This promotes bad care and harms the hamster’s back.This is terrible husbandry and only furthers the stigma of treating small animals as a lesser than life.I really do love this petsmart otherwise!!! I’m only making this review because this seems to me to be a repetitive and chronic issue that is only getting worse each time I come. Please for the sake of the rodents livelihood, make a change!!!

Michelle Tripp

2024-01

The person that takes care of the animals is very knowledgable about most all animals she is very helpful and if you want a new pet she can point you in the right direction of what pet best fits you so you and your pet are happy! GREAT PERSON!

K M

2023-12

The pet grooming service has dirty, nasty floors and it just smells awful. My pet came smelling back like feces. They told me to leave her with them, then come back and when I did, they grilled me for leaving her. It made no sense. They acted like I committed a cardinal sin when they told me to leave her with them while I grab papers from banfield. They even told the cashiers what I did. It wasn’t even a big deal to elicit this workplace gossip over nothing. Please clean the pet area where the dogs are groomed after each dog. Clean the windows. Clean the mirrors and floors with actual cleaner and not only a dry wipe. Reduce infection risk between animals. They can’t do it themselves

Ted Brick

2023-05

Great Doodle dog food selection and wonderful Vet dog Care. Highly recommend.

Richard Dickson

2024-02

The Oswell PetSmart location always has what we need for our 3 cats and 1 dog. Very knowledgeable and caring staff with great deals.

Jose Ongpauco, Jr.

2024-04

Short staff; long lines; told me to get another non-prescription dog food after waiting in line. Would have to wait again. I left. Oh well.

Simone Bellanger-Lopez

2023-06

Dr. Michele, Dr. Mo, & their staff have been such a blessing in taking care of our family dog. I can't thank them enough for their support and professionalism.

Joseph Enriquez

2024-03

The problem is i use too get get savings.When i spend over 200.00 Now i don't get that much at all.I dont know why...

Lisa Gonzalez

2024-01

I love the staff and everything for my puppy Daisy. I find everything I could possibly want and need. Thank You

Paulandsimi Dhariwal

2023-06

I love to go to Pet smart at Oswell st and it’s been more than 3 years I’m shopping dog and cat food from there. I love the staff, atmosphere and mainly the Manager name Teresa. I usually don’t write any reviews. But this time i couldn’t stop myself to appreciate Teresa being so professional, hard working and a good employee of Pet smart. I always saw her on her toes working and managing while helping the customers with their queries. She is such positive person with a smile always on her face. I can see that she is so compassionate and dedicated to her work. I feel we should always appreciate such people around us and shouldn’t hesitate to write a review to encourage them. We feel good when we see the positive people around us. Thank you Pet smart and Teresa.

Karen Witcher

2022-05

I picked up supplies for my Beta fish, Ross Poldark.The sales girl was very helpful. I was there to purchase live plants for his tank. She gave me a 25% discount on one of the plants I was purchasing.Unfortunately while soaking it in water as the direction stated. It went limp and had a bad smell coming off of it. I tossed it, I don't normally take the time to return things. The other plant, smaller did real well and I stuck it in the tank were it is looking very nice.

Rose Castaneda

2023-06

Nice friendly staff. Only would of liked better customer service. I asked where a product was and she said if we have it it would be in that aisle. As seniors (66 yrs old) we probably could of used some assistance locating it. Other that that great job!

Hoku Kaanapu

2018-05

The staff here is friendly and when I take Olive in for her pedicure, Laura and the stylists are gentle with her. Today she got her photo taken with the Easter Bunny.

Kitty chavez

2022-05

Love pet smart so clean and fresh in side took my kitten blaze today it was his first time he had to see the vet for his first exam at banfield pet hospital witch is inside petsmart lots of things changed but in a good way fast service and great when it comes to needing help if your not shure what to buy for your pet all so if you see on there app something you want and the price is different from inside the store they charge the same price

Andrea

2019-05

The staff is very knowledgeable. Our 7 week old puppy had flees and I was recommended to buy this comb ($7) and use Blue Dawn dish soap. Do this every other day. Let sit for about 10 to 15 minutes rinse and use this comb. It worked! 👍😀

Misfit

2023-06

The best staff work there! They are so sweet and helpful and I can sit and chat with them for days lol but in all honesty, they rock! This store is the best and I got my beardie there and I was so happy that they have a whole checklist of must haves before they allow people to adopt them babies! You never know some people's intentions and can't be too careful. Also, some $ saving tips: they price match their online price, and online their merchandise is almost always marked at a lower price. To use price match, simply install their app, search the merchandise you're purchasing, and have the product pulled up on your phone at checkout. Can use for multiple items at your visit. They always have full shelves, too! All your fur baby needs all in one place, with knowledgeable, friendly, staff that are incredibly bright and helpful.

Josefina Gomez

2023-12

I have been taking my dog for 3 months now, and I have to say that this last time I took her they did not do anything to her and charged for the service. I dropped her off around 4 pm and 20 minutes later they called me to pick her up, they said she was ready. I didn't want to make a big deal out of it, I thought okay this was fast, it takes me 30-45 minutes just to shampoo her and rinse her off at home. I noticed that she was stinky over the next few days and this was not the case the first 2 times that I took her. I was very disappointed. Not going back.