Pep Boys

dylan J

2024-01

I have a 2020 f450 putting on first set of tires being installed ever on these rims. Dropped it off at 11:50 12/23/23 completed at 6:37 after a couple issues on their end for not having the correct tools for the job. It shows in how badly they carved up my aluminum rims, I should have brought it in on Thanksgiving if I wanted my rims carved like a turkey. David was super nice and easy to talk to, but unfortunately this wasn't a great experience. I should have read the reviews prior to taking my truck to this place. I over heard Christian who installed my tire said "he was excited that he was able to work on his first dually" and it shows and sure he's great at his job but keep him away from your rims and the tire machine. They got the job done but unfortunately my rims are permanently damaged and there is no going back. if you're looking to mount tires I recommend somewhere else where they would take more care and pride and protecting the rim rather than letting it get destroyed. It was already dark when I drove off with my truck so I wasn't able to see the damage until the light of day.

Toni Ballestero

2024-03

Excellent customer service and proration on previous installed tires awesome and senior discount or military and quick service waited for 4 tires and oil change and free inspection .Super service!5 stars

Daniel Vargas

2024-03

Great service, let me know all issues but didn't try to sell me on al repairs. I had oil change and standard maintenance and they found one immediate issue. Will definitely come back.

Howard Kurshenbaum

2024-03

Outstanding service at the Pep Boys on Lincoln Avenue by gentleman Philip he really went out of his way to help me in an emergency and tremendous service. He deserves a big promotion and big complement. This is Howard take care

Art Calvelo

2023-05

4 new tires ordered from amazon and installed after 4 hours with an appointment. Live nearby and went home. The next morning the front driver side tire became flat in the driveway. Brought the car back . The wheel rim was damaged and had a hole on it. The wheel rim was damaged by technician and Jaeer (manager?) will not accept responsibility for the damage. Stated he did not know how it got damaged and how it got the hole. New wheel rim to replace costs $450. Not going back again . Never again. Don’t get any service from there😤👎

oldvedub1

2023-12

I had a TPMS light turn on and. Not really knowing where to go with it, I swung into the Pep Boys, Anaheim. Walked in, there was one other person in there and spoke to the young woman employee at the counter. Told her what I had and that I was headed out on a 1,200 mile trip. I was told "Sorry, it's going to be about 2 hours before we can even look at it". Well, that was my first my experience with a Pep Boys service. I didn't have 2+ hours to wait so I moved on and took the chance on my drive. Not the friendliest or most accomodating.Got it fixed at a local mechanic later on. It was a Bad TPMS sensor. Took 15 minutes.

Huy Nguyen

2018-05

The last time I took one of my cars in for an oil change, I went in for just the simple $20.00 conventional oil and filter change. After getting home, I decided to check my oil filter as it occurred to me I didn't seem to notice the change the oil filter. Upon checking the oil filter I learned it actually wasn't replaced and it was in fact the old one that had been on their prior to the change.At the time I decided not to make a fuss about it because I just copped it up to maybe they had just forgot to change it and that I would be more careful the next time.Today, I went into the establishment and asked for another regular oil change. While waiting for my oil change, I spoke to Kris who was the assistant manager at the location and asked him if it was a normal practice that oil filters were not changed and informed him of my last experience with pep boys. He said that it was weird that they wouldn't have changed the oil filter and advised me that the oil filters were to be changed every time.After they finished the oil change and handed me my keys I immediately popped the hood to double check if the oil filter had been changed. I noticed an undisturbed layer of dirt, soot, and grease and contacted Kris and showed it to him. He looked at it and didn't say anything, instead he walked over to the pile of discarded filters and motioned me over. He then found an oil filter that was used and said this is the same model as the one in your car and the one in the car was new.Having changed the oil in my own car a few times I was sure the oil filter had not been changed and told him I'm not here to make trouble and I just wanted to have it done properly. He then walked over to Allen the mechanic who worked on my vehicle and they both confirmed that the oil filter was changed. Allen stated you can see that I initialed the filter and proceeded to use his phone to take a picture only capturing half of the filter showing an illegible scribble.At this point Ast. Manager Kris had become indifferent to my concern and was adamant the dirt seen on the filter was just from the dirt transferred form the mechanic's hands. I decided not to push the issue any further due to Kris noticeably being irate.10 minutes later I got home and decided to check under myself to see the oil filter myself and found the filter had the dates 3/21/17 which just so happens to be one of the times I had my oil changed 6 months prior. I realized that Allen intentionally left that part of the picture obscured so that I wouldn't continue pressing the issue.I decided to contact Kris and tell him what I had discovered and told him about the date that had notated the last oil change. Kris did not address the issue of the date but instead just told me that it was in fact a new oil filter and it was only dirty because of the mechanic's hands. When I again specifically asked him about the date and why it had "3/21/17" written and not today's date which was 9/27/17. Kris again stated the filter was changed, and that I could come in to check the video cameras if I wanted to and again assured me that it was only dirty because of the mechanic.The first time, I was able to let go due to giving them the benefit of the doubt that maybe they forgot. But today there was no excuse, it wasn't busy and there was no rush for them to skip such a simple step. Furthermore, all he had to do was fix the issue and let me be on my way, instead he insisted that I was wrong and that the filter was changed. If this filter causes damage to my car, I can promise they will have to do a lot more than replace my filter.Attached are the photos of the "Initials" the mechanic left. Notice how they scribbled out the old date in hopes that it became illegible.

Jessica H

2024-01

I woke up to see my skid pan dragging on the floor this morning. I went to my local Pep Boys and they took my car right away and had it clipped up for me in no time. They were very friendly, all smiles. They uplifted my spirits, thank you!

Thomas Jordan

2024-02

I made an appointment for a tire rotation on Monday at 2pm, when I arrived, they said it would be about two hours before i could get my car. What exactly is an appointment for?

Bryan Cortes

2024-03

Someone from there stole my Mui Jim’s sunglasses. I know this bc I never used my car nor my sunglasses until that day and notice them missing the following day.