CVS

Judith Bradfield

2024-05

Severely Over-priced Items and many items were reduced in size, amount and volume, yet were more than doubled in price!Corporate Greed, Indeed!I will become a smarter Consumer and Shop elsewhere!Re: CVS in AlpineNo complaints in regards to Customer Service.

Shanda Lee

2023-07

I've never has any issues with the pharmacy here. I've been using them for the last 4 years. My Dr calls in my prescription, the CVS texts system alerts me when to pick up. I go in wait 3min or less in line and I'm done.I shop here often for quick needs and am always in and out in a few minutes. I'm always greeted by someone when I walk in and if I have question someone is always ready to help. The customer service has always been helpful. I've not had an issue with rude staff. So I'm pretty shocked by some of these reviews.

Justin Smith

2023-12

I was really sick and I had a prescription for a vitamin.its been 2 months and I got a text and a call it was in .came in today and it's not ready as promised and I asked if they would get it in ever,he said no. So I'll have to buy another bottle when I have coverage. I call and it's like ten minutes getting through the COVID VACCINE push they do. Really needing to switch pharmacies

Carmen Batchelor

2024-01

Donna is an exceptional human! Give that woman a raise. Thank you for being so kind during the stressful holidays.

RyuKen brothers

2023-05

Shout out to James and Joan - the most amazing, nicest, helpful CVS staff I have met! Checkout system was weird but they took their time and did their best to make sure i get my transactions right. Store is clean. Insidr and outside. I wish CVS will recognize Joan and James for their great customer service. :)

Lori Johnson

2023-10

The self check out kept glitching and needed an override. Perhaps calibrate them to not be so sensitive. But....Donna was very helpful and showed me where the medicine aisle was, and advised what was on sale.

AJ

2024-04

The pharmacist is pretty cute ... either that or all the vaccines made me blind

Nancy Krueger

2023-05

This pharmacy is terrible! I had to fight yesterday to get an RX that my MD prescribed and I called in an RX today and told to pick it up after 2pm. When I went in to pick it up I was told that I had no more prescriptions left. No offer to call my MD to get more, did not know why the call in system was not updated. This pharmacy has NO customer service. I am now switching to the Savon in Alpine, I have a friend that uses it and raves about the service. I will never use this CVS pharmacy again, they do not even deserve 1 star.

Scott Kreger

2023-05

I'm rating this pharmacy as 5 stars due to the most excellent assistance from the pharmacist. She is not the pharmacist I've dealt with in the past which which is a male. This pharmacist saw my prescription history and professionally said she could get me the dosage and amount I needed. I'm a Merchant Marine and am required to have 6 months worth of medication even though my tour is 4 months. With COVID, Mariners are ending up getting stuck overseas for up to 8 month's. It's a difficult situation once overseas do getting the proper assistance while stateside is imperative.

Brooke Baines

2023-07

I’m unsure of the pharmacist name who answered the phone this afternoon, but I was running late for closing time, he called me back at closing to see if I was close, I very much appreciate your efforts on getting my meds to me today and your wonderful customer service! Always very helpful here

Jim Markham

2023-05

Good selection. Pharmacy is very good too. Has self checkout.

Darlene Jean

2023-08

Always considerate and professional. Cody, pharmacy staff. assisted me with medication that ins did not cover. Found a way to bring cost down. Much appreciated.

Mandi Orr

2019-05

Absolutely appalling. I called to tell them I do not want a prescription refilled after they called me at least 30 times. Was on hold with the pharmacy for 17 minutes and hung up on. I called a second time assuming they were having phone difficulties. I was on hold for an additional 7 minutes. Hung up on a second time. Called the pharmacy a third time and after 4 minutes a very rude woman answered the phone. I called the manager to inform them of the customer service I had encountered and she couldn't have cared less. I will not be shopping there or filling prescriptions. Ive had enough of the consistently bad customer service and tree murdering receipts.

Vary Anomaly (Ethan)

2020-05

The pharmacy staff is very friendly but they take forever to get things done. Spent two hours waiting to get a couple prescriptions the first time, and the second time they filled them wrong which we didn't realize until the day after. Not the wrong meds just wrong form which was specified the first time. Didn't specify the second time because we thought that had already been made clear, maybe they should have made a note of it. I hate to say it but I would suggest trying another pharmacy if your insurance allows it.

Ian Lewis

2019-05

Had a horrible time trying to get my prescription transferred from walmart. I had an email confirmation that my prescription was ready. Go and pick it up, not there and they have no record of it. I figured it was an error with the CVS app. But the staff were rude and seemed as if they didn't care my prescription wasn't there. After dealing with them for about 20 minutes, they finally decided to call walmart and get it transferred. Eventually it was all sorted out, but made me regret doing it just to get a closer location for my prescriptions.

T

2019-05

Worst Pharmacy I have ever experienced! They frequently don't answer the phone after extremely long auto-hold times of 20+ minutes. I get put on auto-hold for 10-15 minutes - then they disconnect me and I have to start all over! They're rude! They're short tempered. On personal visit, the actual main Pharmacist, "Jeff", could not be more aloof and uncaring if he tried. Lost prescription refill scrip for an entire year's worth of heart meds, improperly refilled prescriptions, incorrect number of pills in prescription refills (and Jeff laughs about it), no courtesy phone call advising of refill scrip lapse for critical heart meds after THEY LOST THE REFILL PRESCRIPTION I HAND DELIVERED AND IT NEVER GOT ENTERED. Honestly, this CVS Pharmacy should be shut down as a Danger To The Public.

Lisa Dunlap

2022-05

I want to be sure that CVS in Alpine, CA knows that Rant is a very valuable employee. He helped me and was able to answer all my questions. He was so kind and went the extra mile. I work in HR and this kind of talent is hard to find these days. Thanks again Rant for all your help.

Beth Raybould

2017-05

The guy at the counter told me the wrong date that my prescriptions will be ready and lost my insurance card. When questioned about it he threw his hands up and said I don't have it; great customer service buddy. I tell the manager and he can care less.I've been sitting and waiting for my script for 37 minutes when there is no one in the store. Well cvs you just lost hundreds of $$$ from me.

Gina Butler

2023-05

The Alpine CVS is the best !!! Friendly service and very clean, I find everything I need and when I order online and pick up at the store , they are 99% in stock. Love Love Love!!

Motorcycle Jones

2018-05

Just wanted to say that lisa and erin in the pharmacy are the most rude people and the poorest customer service!! I had my my prescription sent to alpine cvs after i broke my leg and needed my pain medicine. I even went through the drive through and dropped off my script. 3 hours later they couldn't even find my name and acted like they had no knowledge of me. Then i tell them i came to the drive through and handed them the script. "Well we dont know who you are" i said i came through the drive thru, she then yells at me " i heard you" your doctor is unavailable you'll have to wait till tomorrow wow. So broken leg in pain and no medicine. People like this shouldnt be in customer service in charge or peoples medications. Lucky its not life threatening or i would be in more trouble than pain. Hateful old sea hags!!! Just wanted to warn everyone to go somewhere else. Lisa and erin or Arron should be fired!!!

Just Me

2019-05

Rudeness aside - and there is plenty of that in the pharmacy - I am tired of the weekly robocalls informing me that prescriptions are ready for pick-up when we have not requested any refills. They've even gone so far as to call my doctor to ask for refills WITHOUT permission. I'm still trying to get it all sorted out with the insurance company. I have asked time and time again for them to stop and it just keeps going on and on. The pharmacist is a real jerk. One visit, I got half the pills I was supposed to and he just shrugged and said 'Oh well. I can't do anything about it since you left with them." What am I supposed to do - count them before I leave the counter? I've transferred back to Walmart

karlie brooks

2019-05

I go to this CVS for everything, don’t know why there’s are so many negative reviews. Maybe people need to try going into the store instead of being lazy and calling or going through the drive through lol. Every time I go inside for every prescription I have (which is 3 I take regularly) I’ve never had an issue. Just a thought but maybe the bad service customers are receiving is a reflection of how they carry themselves.

Brian Barrow

2023-06

This place sucks. Walked out a handful of times, leaving my items on the counter. I'm not really sure if they even have cashiers, seems like a great place to shoplift from though.

Thomas Bang

2017-05

Really hesitant to post this as all but one of my experiences here were very good. That one particular experience was off the charts the worst customer service I have had anywhere, be it a gas station, bookstore, coffee shop etc. All he had to do was say his hands were tied. I should not have reacted to his condescending and patronizing demeanor. Perhaps he thought I was upset with him rather than the byzantine drug scheduling system. If the drug companies can plausibly comport policy that limits the availability of cheap generic medication that is generally the case. Ironically, I only need to be 21 to buy the most lethal drug, alcohol. Obviously safety is a ruse, not a concern. Above and beyond the worst interaction with a service representative, but I think the real problem is systemic rather than personal. In any case, there is a Rite Aid right down the street. Much better service; they have fewer customers.

Clifford Nelson

2015-05

Called serval times today to check my prescription before I leave work towards CVS. Each time I was placed on hold for 20min before I gave up.I'm not sure about their storefront yet but the phone service is abysmal.

Molly S

2019-05

The worst customer service I have EVER received. 80 percent of the time I call I am on hold over 20 minutes. They never answer their phone. I finally called the store thinking they were having phone issues and the operator told me they were “short staffed”. Absolutely horrific and unacceptable. Customer relations has been little hel. They should really be reading the customer reviews on here. This PRIVATELY owned business has worse customer service than the California DMV!

Odette Nudera

2021-05

Great service, very organized, my trips are always accomplished as they have everything I'm looking for in a pharmacy. They also go out of their way to accommodate your request. This reflects the type of Manavsrďd4refr that are running these units.

Jalayne Torres

2018-05

The worst customer service ever. Long wait times. I am a registered nurse calling in pain medication for a patient. Put on hold for 10 minutes 4 different times. Was told that their voicemail didn't work. No music playing while on hold so not sure if holding or just sitting there holding a dead phone. Pharmacist is rude. They hung up on me when I was trying to call in a medications for a patient.

Diana Bencic

2021-05

Very good service, they always are able to help me. They are very friendly and professional. I frequently go for pickup mi medications ( a lot ) . I always have good experiences, even by phone. They are the best 👍

Kim Thompson

2021-05

I was looking for a wall calendar and certain cookies. They didn't have either item. So, I was in and out. Better luck next time. Store was not crowded. Everyone was wearing masks 😷.