Albertsons Pharmacy

Courtney Jones

2024-04

I have never had so many bad experiences in one place! If zero stars was an option, that’s what I would give. I only fill one prescription here because it has to be filled here. Still, month after month, it takes multiple tries for them to actually file it correctly. The lines and wait times are ridiculous. My prescription has been in progress for so long that the next months prescription is now also in progress. You can’t call for answers because they never answer the phone.

Christopher Harvey

2024-01

Most unprofessional and horribly ran pharmacy in the area. They never answer the phones and wait till they open to even start the computers in the morning instead of getting there early like most businesses to prepare for the opening of the store. So they basically don't open till an hour after they get there. They don't know how to read calendars and they are rude to customers. They will simply hang up on you. Not a time goes by when they 'have time' to answer the phones. I only use them because they are cheaper and my Dr can only send meds to the AR side. If you can, avoid them at all cost. I have been calling sence about 8 30am this morning on and off, it's 3 30pm now and still no answer...

Scott Mccuistion

2023-10

I recently visited Albertson's pharmacy and I must say, I was extremely disappointed with my experience. From the moment I walked through the doors, I felt as though I was inconveniencing the staff with my presence.I tried calling numerous times to talk to someone about my prescription that was supposed to be ready, but no one answered the phone after many attempts.I finally broke down and went to the store and let me tell you the wait time was absolutely ridiculous. There were only a few people in line ahead of me, yet I ended up standing there for what felt like an eternity. The lack of efficiency and organization was evident as the staff seemed to be moving at a snail's pace, completely oblivious to the growing line of frustrated customers.Furthermore, the customer service was abysmal. The employees appeared to be disinterested and unhelpful, barely uttering a word or making any effort to provide assistance. When I approached the counter, I was met with a blank stare and dismissive attitude. It was clear that they were more concerned with getting through their shift than actually helping those in need.To add insult to injury, the pharmacy's inventory is always severely lacking. I needed a specific medication that they claimed to carry, but after waiting in line for ages, I was informed that they were out of stock. This lack of organization and communication is simply unacceptable for a pharmacy that should prioritize the health and well-being of its customers.Overall, my experience at Albertson's pharmacy was nothing short of a nightmare. The long wait times, lackluster customer service, and inadequate inventory left me feeling frustrated and dissatisfied. I will definitely be taking my business elsewhere in the future.

Lisa Lewis

2023-11

I’ve always used this pharmacy and every one is nice. But seriously they need to get more help. I just stood in line for 20 min to hear they do not have my prescription ready! I was on a break from work so now I have to go back again. I’m definitely considering changing pharmacies!

Bethany Frederickson

2023-05

I may have learned today what is causing the lag time at this pharmacy. A store employee shared with me that this pharmacy has taken on the business of two other pharmacies, which offered something unique but are both now closed. They've suddenly acquired a lot of business and are staying busier than the staff can handle.So, we'll need to be patient while they get staffed... And maybe they're hiring!

Kassie Sprayberry

2023-05

I have been getting my meds filled here since I was a kid. I’m 30 now and the last 3 years this pharmacy has gone way downhill. Can not get anyone to answer the phone. If your lucky and they do they tell you the meds will be ready in an hour. Show up after waiting an hour and it still take 2-3 hours to get it due to them never filling them. Your better off going to Walmart pharmacy or Walgreens. Don’t go here or change anywhere has to be better. They are also very rude when checking you out or even just telling you they are not ready. Why when I called over an hour ago to get them filled. Horrible, they should be shut down. If I call to get them filled and it still takes over an hour after to be told they still need to fill them……shut down do an overhaul of staffing and do better. Or just close down all together. This is ridiculous.

Dru Roberts

2023-05

The employees at state line are very friendly and knowledgeable buttttt they are obviously overworked and overwhelmed. I usually get meds in am and though the meds are not ready they do try to to do so ( usually about 20 min wait) . Last evening I waited 1hour for antibiotic for my 8 year old for abscess tooth. This is unacceptable When I left the line was still down the aisle and people were trying to wait patiently. Administration needs to step up NOW

William Wagner

2023-05

Severely understaffed. It can take up to 10 days to get a common 30-day prescription filled. I tried calling 20+ times in an afternoon and the one time someone answered they said "Albertsons Pharmacy please hold" and hung up.If you are able to get through, do not believe them if they say a drug is in stock. It likely isn't. Also don't believe them when they say it'll be ready in 1 hour. It could be greater than 24 hours.There is no drive through, despite the space being available for one.The pharmacy app is terrible compared to those of CVS and Walgreens. Prescription being filled? Who knows because the app doesn't say if it's in progress and no one answers the phone.Often the line snakes all the way to the front of the store and it takes forever to get to the front of the line.This used to be the good pharmacy, but it has gone way downhill.

Natalie Edwards

2024-01

Very disappointed with the way you are treated. They don't appreciate your business. When I transfer my pharmacy business I will also transfer my grocery business to the same store

BK SCHAFER

2023-05

The ABSOLUTELY WORST Pharmacy I have ever used !!! Called in several meds. to fill and after 7-8 days they STILL did not have them filled. This has been the last 3 sets of meds I had to have filled. The counter help is slower than slow and nobody acts like they know what they are doing! On a scale from 1 to 10 with 10 being highest, they rate a MINUS ONE!

dianne in arkansas

2023-05

Had set up flu shot appt online on their website per email Albertsons sent to me on 9-8-22 @ 10am 9-13-22. Arrived at Texarkana AR store with printed appt date/time and text on phone verifying appts and presented them to window clerk, Kaylee. She said she had no notice...I asked if she had checked her computer this morning. She told me & my husband we would have to wait in line with other walk-ins in line.We left leaving filled out forms before realizing she had our personal info and could easily file on Medicare. Went back to get the forms and were given copies(not originals we filled out) by Kaylee. Most rude bunch working there including 2 pharmacists, gals working at drop off & pick up windows.Will notify Medicare of possible fradulent billing...

Cindy Shackelford

2022-05

I showed up for my scheduled Covid vaccine appointment and was told to come back tomorrow. They didn’t have anyone to give shots. I was also told that there was no need to schedule a new appointment because they were turning away people with scheduled appointments and only taking walk-ins.I am not happy! I filled out all of my information on line and rushed from work to make sure that I was on time. It would have been nice to have been notified earlier today that they weren’t honoring appointments or that they didn’t have anyone to give shots. If for some reason I had not been able to make my appointment, I would have notified Albertson’s. It’s called common courtesy!

Melissa Sawyer

2023-05

Need more staff. Always have to wait WAY too long just to pick up a prescription. They have two registers, both should be manned when there are 5 to 10 people in line.

Robin Gates

2022-05

This is the worst pharmacy on planet.You cant get your medice.ive been waiting two weeks for my medicine.Every time I readysureready.they tell me its ready.i have to drive an hour to pick it up.They claim it's ready and I get there and they are not filled and they dont have any medicine to give me.i couldn't transfer them either.so I called my dr and she cancelled them and sent it to pharmacy near me.I will never use them again.The staff is very rude and had the audacity to call me a liar.

Tex Coco

2022-05

The food dates are close to expiring on deli meats and prepackaged ones as well, you buy and they last about 7 days. Some of the prices are too high for the value.

Elaine Hicks

2022-05

Call in prescription refill 6 days ago still not ready. Test strips just get them off the shelf. Worst pharmacy in town!!!!

Robin Ryan

2022-05

Got my shots there. Never a long wait & didn't even feel it! Staff is helpful & kind!

Susan Nichols

2021-05

I love my Albertsons pharmacy. All the people who work there I love so much! Michelle, Wendy and all the rest.

Barbara McWilliams

2021-05

Staff are friendly and efficient. Hard workers doing their best to take care of patients.

Ryan Peacock

2023-05

Need more staff having to stand in line over a hour to get medicine is frustrating.

Erin Gulk

2018-05

I love the techs and pharmacists here, all med are ready when they are supposed to be and there's no hassle

Wayne Langsford

2023-05

Don't go there for I do my grocery shopping in New Boston closer to home.

Zachary Wheelington

2020-05

Very friendly and very quick to fill med's

Cordell Stripling

2022-05

The pharmacy never answers there phone