PetSmart

Gabby Gomez

2023-11

This is honestly just disgusting and it's pretty obvious PetSmart is funded enough money and have the resources to care for these animals the right way. The litter boxes are always gross and full with droppings. Mind you, these cats sometimes share little cubicles. Seeing how these beautiful betta are being cared for, they most likely will die before you've even had it for a month. One fish was literally STRUGGLING to breathe through his gills. The feeder insects and worms are also always wayyyy outdated and sometimes black. If you don't wanna do your job the right way and let animals die, go home.

Cracked Barstool

2023-12

I was just in this location, and the birds are in terrible condition with Hardly any water, and the water is full of poop. The birdcage is full of poop all over on the perches. An employee site to flag down to ask to give them water. Absolutely disgusting. I will be reporting this to the state

John Barkley

2024-02

I feel like 60 dollars is a fair price for grooming my Dane, i have no complaints there. The wash was excellent he smells amazing, and has little to no shed left. Now all that's great but how you gonna leave a giant tick on his back? My other complaint is that you didn't clean his ears! I've never paid for a wash and nails where the ears didn't get cleaned. Now I have to take him to another groomer to finish the job I paid yall for.

Tyler Campbell

2024-02

Very positive experience. My online order was ready for pick up within a few minutes. I ordered as I was getting off work and it allowed me to pick it up on the way home. If it would’ve taken the two hours I would have had to make a special trip. Going inside and getting my order was quick and easy as well.

Shane Hagemeier

2024-04

Wow! The reason that I will shop at any pet store but here is simply because of the curly haired gal who wears glasses on the checkout register. She obviously hates her job and it shows. She is very ride and hateful. I'll take my business elsewhere thank you

Ashley Torres

2024-04

Why don't ppl in customer service know how to give good customer serviceWhy as a cashier would you watch someone struggle with 2 dogs while a. 8 year old tried to put a case of dog food in the cart bc the cashier wouldn't help and just stared as the kid struggledNext time I'm there im filming and posting these lazy employees on my tiktok with half a million followers so maybe teach some customer service skills this week

Tasha slye

2023-12

Fish situation is a bit sad. Down side and reality of these types of pet stores. Also, whichever employee or employees think sneaking off to smoke cigarettes in the restroom is okay, I hope you get caught. It’s disgusting to walk into a smoke filled restroom and I’m just glad I didn’t have my kids with me this time. In the very unlikely chance it was a customer I still stand by this review rating for animal quality of care/living. Though today is better than many days I’ve been here previously.

Ty Spears

2024-01

The store was clean. But help was nowhere to be seen. 1 overwhelmed cashier is all I saw for about 30 minutes. Finally got some help to get a few fish.Been a while since I've been to a PetSmart. Was surprised at how few fish they had. Boy, have prices gone up over the years!

Emily Badgett

2024-01

First visit to this Petsmart. Store was tidy and fully stocked. The person in the back with cool glasses helped me go through the frozen rats to find a couple for my picky python who only eats certain color rats, didnt get their name but very friendly. The cashiers at the front were also super nice. Had a really good expierence:)

Nichole Turner

2024-02

Took my sweet girl there for a haircut. The groomer was very patient with her and done so well!! Great job Carla!

Jeff Rylee

2023-12

This is my rant!!!! This morning at 11:00 o’clock we get a call from Petsmart to cancel our grooming appointment for our 3 dogs. Appointment was for 12:30 this morning. Was told by the groomer that he had a personal things he wanted to do today. Instead of working today. We scheduled the appointment 2 weeks ago but it’s ok for Petsmart it’s ok to Cancel with a 2 hours notice!!!!!!!! Callback talk to the Manager and was told they just did not want our business.

Robert Cantrell

2023-09

Had a Haircut for my dog confirmed with me three times. I called and confirmed today. I get a call form very rude girl and or woman that she will not do it.Her name is """"""Samantha H""""""""... They lost a long time customer.....

Cruiser Plotline

2021-05

This is my go-to for my dog. Big store with almost everything in full stock every single time. It’s a very clean store and the employees are also very helpful and kind every time I go in.

Breanna Kloehr

2023-05

My little yorkie can’t keep her tongue in her mouth to save her life. That’s why I can’t groom her on my own so I pay other people to do it. Today while the groomer was cutting her face my dog tried to lick the scissors and ended up with a small cut on her tongue. They got her to the vet, called me and had me meet them there and they covered the vet expenses and the cost of the grooming and my little yorkie is doing just fine!! These sort of things just happen sometimes and I am really happy with how they handled the situation. They also did a great job on her hair!!

Robert Murphy

2023-09

Nothing really wrong with the store itself. Just always get attitude from the cashiers up front. At least act like you don’t hate your life. Be thankful you actually have a job. You get to see puppies come in all day how could you not like your job?!

Alta Easley

2024-02

Got a lot of different things for my bog it was a great place to go for pet supplies

Bandit_heeler

2023-09

The staff was nice, but weren’t very helpful unfortunately. I didn’t pay much for grooming but still feel the bare minimum was done, was a waste of the drive, I don’t mean to be cynical but I don’t feel the staff was as helpful as they could’ve been. But again, I’d like to irritate that they were indeed nice and friendly, and welcomed I and my pet like family, this probably isn’t the best place for bigger dogs, but I’m sure they do a good job otherwise.

Mandy Boney

2024-03

Nice store. High prices like everywhere else I guess. $30 for a small bag of dog food.

Mr Durva

2023-05

Picked up adorable little Bridget home today and she is already enjoying life with two older siblings and a nice large cat tree

Emily Greer

2023-09

Roy was SO knowledgeable!! I walked in expecting to walk out with a beta fish for my classroom & he literally gave me a “How to” on taking care of a beta and how to prepare a tank!! Amazing salesman & I’ll be back to buy my beta once my tank is good to go!

Zachary Scott

2019-05

I highly suggest Harrison in the grooming salon.He is great with Fitz our little shorkie. Definitely worth waiting to schedule with him. He is very attentive to detail, great with Fitz, and makes it where Fitz loves the groomer. Photo below is about a week or more after a grooming cut.Forgot to take one right after.

MoonLitLilith

2024-04

Went back in March and returned stuff twice and never got the refund idk 🤷‍♀️ what to do about it

Christina Nelson

2023-08

I've been a PetSmart customer for at least 10 years, if not longer. Since I work in the Veterinary field, I always refer clients to PetSmart for products that we do not carry in our office, or to get a lower price due to the larger quantities PetSmart can order and keep in stock. Well, that ends today. At least for this location.We walked in and the person behind the register was helping another customer so I understood not getting the standard "hello" when we came in (although other clerks have been able to do so when we've come in before. Multi tasking is apparently not her strong suit).We go get our dog's special dog food (we rescued him from a shelter in Montana 4 years ago, and he has allergies to all things poultry. I've purchased his LID diets at PetSmart, and now Lamb & Oat many, many times. These are not cheap foods, but he needs to eat and he gets what he needs).I can get the Lamb & Oat thru a Veterinary Professionals website, at a discount being that I still work in the Veterinary field, but they were out of stock, and Odin is almost out of food.So we walked up toward the counter and the cashier is sitting down behind the register. We almost did not see her. Does she call out to tell us she's there, no. Does she actually stand up when we walk up, no. She asked if I am a member to which I replied yes, and I gave her my phone number. She says, "Nope, not there." I said, "what? That's not right" and I repeated the number. She typed it in again, then turned the monitor so I could see the number and she says, "This IS the number I put in, is this right" then she hit enter, and low and behold, my account came up. No apologies for messing up the number the first time.I informed the cashier I had a price match and she would need the manager to do an override. (As, when I purchased this same food there a few months ago, and prior to that, the clerk needed the manager to approve it.) And this girl interrupts me and says, "No, the manager won't authorize an override." I said, "the manager authorized it last time, as well as before that. This is from the Purina for Professionals site, I work in a Veterinary office. She got on the radio and asked the manager "can we price match from an online site" (not which site it is from) and replies, "no, only from brick and mortar stores."So, I took the larger bag back and purchased the smaller 16# bag for the price I should have paid for the 24# bag. We go to stand in line and another employee walks right past us, and I said, "I guess only one cashier can work at a time", and low and behold she stops and turns around and says, "I can help you here". Good, I did not want to go back thru rude #1 clerk's line again. She was able to type in my phone number correctly the first time. She rang up our items (the smaller bag of food and several treats that I can't get locally (again nothing with poultry), spending over $100 and the cashier asked if I wanted to use the $2.50 in points I had accrued, and I said, "Yes. This will be the last time I shop in this store."It is really too bad the manager at this store, only cares about the bottom line and not in what is right for the animals. She apparently tolerates her employees being rude to customers as well. It would be a different story if I could purchase his food just anywhere. My clinic does not carry the lamb and oat and the salmon is too rich for him. I'll just order his food on line from now on and if it doesn't arrive in time, I guess I'll be cooking up some ground lamb and oatmeal for him until it arrives.

Jamie Thompson

2023-06

Their website will say they have things in stock at the location that they do not. Prices are outrageous. Staff is helpful and friendly.Ordered items for pickup and PetSmart canceled the order because they didn't have the items with no notification. After waiting hours and then going back into the order to research is the only way I found that the order had been canceled.Ordered an item for delivery that never arrived. Only after 2 weeks and then contacting customer service, did I learn the item had been lost. PetSmart is not super easy to do business with.

Polly Damron

2023-08

I went to PetCo first, and the girls there wouldn't sell me goldfish! I told them the environments I needed them for, and she said it was too small for goldfish. Really? I love my goldfish from PetSmart. They are healthy and happy! I will always go to PetSmart from now on!

Kate Stokes

2023-11

Great store! The staff was very helpful and friendly. Had everything we needed!

Travis Farmer

2024-03

Good selection of products, convenient location, plenty of parking.

Adley Hollan

2023-06

I used to like Petsmart because I thought they treated their animals better than other pet stores. I went to get fish and spent over 80 bucks to get all different kinds 1 was beat up barely had any fins and I got 5 neon tetras, 2 died to a disease within 2 to 3 days of purchase. I was not told when I bought them I have to present my dead fish in the store, in person!! I don’t want to sound like a Karen but I really love my fish babies and I’m very upset… I should have been told I have to bring the corpse in when I bought them.

Samantha Blevins

2022-05

Taking puppy training for my 5 month old german shepherd. Trainer Courtney is amazing. She does so well helping with all the personality of the puppies.

Larry & Renata Wojtaszek

2023-08

Only needed a nail trim. CALLED prior to bringing pup and was told no appt just come on anytime. Walk in and made to feel like it was now a burden. Then girl proceeded to put chock leash on my pup and start pulling her behind the counter and telling me I needed to step out while my pup was fighting the chock collar and flipping/falling all over the floor. Talk about a terrible approach to a small dog. I stopped it immediately and walked out. Will not be returning EVER.