City of Maumelle - Animal Services

Ferret Jesus

2023-12

I can not even begin to express the true disappointment I have from this shelter. I want to preface this review by saying that I am no novice when it comes to animals, working with them, exotics, or shelter work. I made this review with a heavy heart because I thoroughly respect the hard work shelters put in to save and find homes for animals not so fortunate- but this shelter did not hit the mark.On pick up we noticed our 2 kittens had a gnarly cough which they did not inform us about without me bringing it up and asking. I was told they had a cold and that it should clear up between 1-2 weeks. This alone was highly concerning because by no means should they be adopting out sick animals especially on top of the fact that these kittens had JUST been spayed/neutered. I had also inquired about why the kittens bellies were so distended and was told "it's just full kitten belly". With this in mind we were told these kittens received flea and dewormer treatments. In the car we found fleas on the kittens, a LARGE sore on one of the kittens back legs that we were not informed of, and later on we were informed by our vet that they had worms (hence the distended bellies- also had loose stool). One of the kittens were worse off than the other on pick up and we were told that they are fine and just needed to recover.After round the clock care, buying a humidifier, sleepless nights, medications, and caring for sick kittens with no improvement we took them to the vet. We were informed that they had an upper respiratory infection and pneumonia. Our weaker kitten did not pull through and we ended up losing her by no negligence of our own. When I tell you I spared no expense and poured my whole heart and soul into them I'm not exaggerating. All of my animals are indoors, fully vetted, and up to date on all vet care. I fully put blame on this shelter for the loss of one our family members. For not being honest and for being so disingenuous. For adopting out sick kittens with compromised immune systems from an upper respiratory infection, worms, fleas, and being spayed/neutered. I want to warn others to choose carefully what shelter they adopt from and I hope that my experience can help others avoid the same outcome we faced. Had I known they had an upper respiratory infection I'd of gotten them to a vet that day to get antibiotics but I was misinformed, lied to, and did NOT receive what I was promised (such as worming/flea treatment). Be careful who you support and be aware that you may not receive the care you were told you did from this shelter and that you may receive a sick animal not ready to be adopted out. I am truly glad that it was us who received these kittens and not someone less experienced who may not of been able to handle the care they needed. My biggest regret is not researching better shelters and I will take on that fault as my own. My other kitten is fighting very hard to battle his pneumonia and I will be right by his side fighting because he is all that we have left of our baby. For the neglectful people who run this shelter I hope that you're ashamed of the disservice you committed on us and our babies and I hope that others receive better treatment and care than we did.Tldr:Were given sick kittens, had to ask why they were coughing, was not told they had an upper respiratory infection, they downplayed the severity of there condition, found fleas on them and large sore we were not informed of, was told there distended bellies were just "kitten bellies" when in reality they had worms, was told they received dewormer and flea treatment, lost one of our kittens to pneumonia and the other is fighting pneumonia.

Jwel88

2023-12

They don’t care about loose pit bulls running loose. They don’t honor the leash law they really don’t care at all. Lazy if you ask me. If a pit tries to attack you they won’t do anything. They’ll just say just stay inside and we will come out if we need to.

Aaliyah Pate

2023-11

We absolutely loved our visit there and are so happy they we can. We planned on just looking but we left with a new member and he is the absolute sweetest and I would like to believe that he choice us as well.

Leslie Rush

2024-01

Great shelter & dedicated staff!

Sandra Dale

2023-05

Thank you all for everything you do for the animals so that they have a chance at a better life and find a safe & loving furever home. ❤️

Ben Chapman

2023-06

They are tasked with enforcing the leash law. They don't do it. If I could leave 0 stars I would.

Annie Reed

2023-05

They sent us home with a pit bull that is dangerous around my son

Darcie Richardson

2024-04

Absolutely heartless.