O'Reilly Auto Parts

Nam

2023-07

I was driving through the city and car broke down. This was the closest auto parts store. Ethan saw me 4 times within 30 minutes to get some hardware and loaner tools. He was so helpful and patient with me!

Jeffery Canada

2024-03

Wouldn't honor the warranty on my brake cyndles

Regina Salinas

2023-11

I always get my car parts at O'Reilly's, if they don't have it in stock, they'll have it the next day for you.

Schmee

2022-05

Outstanding customer service! Fuel pump went out on our Suburban on our roadtrip through the area. They had one in stock and one of the guys gave us a ride back to our truck because the outside temperature was over 100. They made sure we got everything we needed while there. We can't thank these guys enough!

David Murray

2022-05

First visit. Won't be my last. Very helpful salesman. Friendly, courteous, and knows his products. Explained choices, quick service, willing to install new battery.

Abbi Crook

2023-05

Omg the customer service is so nice they even gave me a free engine light check or whatever it’s called they told me my anti freeze was low and told me exactly what I needed to buy for it I was so thankful they took care of me and took the time to help me

Barbra Boyd

2023-05

I started ordering my parts online,your prices are far too high. I bought a coil pack from you and spent $99.98 plus taxes for 1,but I ordered online and got 6 for $75.25,you are too high.

Shelley Towe

2022-05

Called a week in advance to order a part. We get there to then find out they never ordered it... we were told little Rock had the part though. In the pouring down rain we drive all the way to little rock . To find out they have to order it 🤦‍♀️ after all that... we FINALLY get it and after all of that. Get the part on the car completly put it back together. To find out its a bad part.... talk about disappointing. My husband is the O'Reillys man... I prefer auto zone. 😁

Britney Swinford

2022-05

Very good customer service here. They're polite and mechanically inclined far more than I expected.

Joseph chansley

2020-05

Worst experience ever.#1 ask for 10 ft 1/4 inch fuel lineThey dont have the one advertised so he said 50 bucks for the high pressure one. All I needed was a hose to handle 16 to 40 psi.He dosent offer to order one for me and when I decided to just buy hose clamps with a hundred he say he couldn't eccept it. So you telling me you couldnt help me at all........

Terry Taykowski

2020-05

O’Reillys Swapped out a battery for my daughter. I had just jump started her car and inspected the battery to see what was wrong. I was on my way to work and did not have time to change the battery myself. So I sent her to what I thought were capable people to help her with her problems. The staff did not initially want to change her battery for her because it was sprinkling, but with prompting from my daughter she said she would. After the battery swap, her car needed to be jump started three more times, I assumed maybe the alternator was bad. She took it to a local mechanic which discovered loose and corroded terminals. It was cleaned and tightened. Then three days later it required a jump again and the cables were loose again. This was due to the battery hold down had not been reinstalled after the battery had been swapped. My daughter went to get the old hold down or possibly a new one, she told it was a dealer only item and they did carry them by the same counter girl. When the counter girl was asked, she distinctly remembers that there wasn’t a tie down on it when she started (wonder if she remembers what she had for lunch yesterday), even though I had done an inspection on it and had considered pulling the battery to put on my charger but because of the way it was bolted down and I didn’t have time I sent her there. When I went to complain and purchase a new hold down ( which they had in stock hanging on the wall) not only was I lied to but the assistant manager was very rude and basically told me to shut up about it. Still a big fan of O’Reillys just not the Lonoke Ar. location, will never purchase anything from this store again. Beware letting the staff at this location under the hood of your vehicle.

mike johnson

2023-05

The guys were friendly and very helpful. Installed my wiper blade in a storm.

Carol Baker-Winchester

2019-05

On road trip across USA from Arizona to Kentucky, Thanks to Shannon and her great customer service we are now mobile again! Very kind, very courteous staff!

Jaynie Fisher-McClain

2018-05

Knowledgeable, friendly staff, with a "Y's come back!" attitude. Always helpful, willing to attach wiper blades, hunt for the item you are searching for, and anything else to help you.

Coach Chris Ashley

2023-09

My go to place for auto parts needed & to ck on my ck engine light, battery or alternator at no charge

Nathan Brown

2023-11

Helpful and we'll stocked.

Mrs Booth

2018-05

Michael and Amber were extremely helpful first time anyone at on O'Reily it any Auto parts store has ever offered to put the battery in my car. Thanks guys

Timmy Farris

2021-05

Not helpful. Just needed batteries picked up for charge. Stranded with a horse in trailer an still wouldn't help to charge batteries. I wouldn't go here if it was the last place on earth. They didn't care for the customer at all or livestock for that matter.

Nina Williams

2023-05

Whenever I need parts the guys take care of everything! They are awesome!

Dennis Keenan

2023-05

Great staff but always seem short handed.

Hot Wired

2022-05

Simple and easy to purchase what you need. Easy in and easy out Prices are comparable to other places.

D3 Auto Sales

2018-05

Brad and his team at Lonoke store are great! Thank you for your service! D3 Auto

Chase Archer Evans

2022-05

Most helpful staff I've ever encountered. Give these boys a raise!!!

Rosie Treadway

2022-05

Well the employee didnt know they had the item i was looking for. I found it myself.

Elise Hensley

2018-05

Brad and his crew are very helpful! Thanks for the great customer service!

Andrew McCoy

2018-05

Knowledgeable staff, had ATV oil on sale, so saved a bunch of money.

Tanya R

2023-12

Great 👍

Phillip p. Osburn Sr

2021-05

Almost always has the parts that I need and decent prices.

Regina Salinas

2020-05

They always have what you need, or they can order it and have it the next morning. 👍

J Sun

2023-05

Needed a gas cap. They had what I needed.