Lowe's Home Improvement

RoxeAnn Rohrer

2024-04

We were searching for a specific light fixture at the North Little Rock store and Paula saw us struggling from across the store. She came over and looked up the item for us and stayed with us until we found it. She then asked if she could help us with anything else! What excellent customer service! We were so impressed with her. Please pass along our grateful thanks to her! Mike and RoxeAnn Rohrer, Conway, AR.

Chad Cavalier

2024-01

October visit. Customer service still sucks in this store, but on to a different story. Was walking along aisle that’s next to garden center wall. The racks on walls had bird seed. Now before I say more, we all know Lowe’s and other outdoor garden centers have mice and other rodents running around. I’ve seen them outside at all the big box stores. This visit was a little unique. While walking along the inside wall aisle in this store; the wall aisle inside where insecticides, pesticides, etc are normally kept; I could hear faint noises from very small things falling from the higher staged pallets of bird seed. My 1st thought was a bag of bird seed had a hole and spilling out (Wrong). 2nd thought was maybe a bird eating the bird seed (I see birds inside lowes all the time, but Wrong). 3rd thought was maybe a mouse was up there in the bird seed (haven’t seen rodents inside the store before. I looked toward were the source of the falling objects was, Wrong; not a mouse). WHAT I SAW WAS RATS!! Not small rats, but bigs ones. Not one Rat, not two rats, but 3 large rats and I’m standing right below them; inside the store!! I took a quick picture of them and a short video (posted them below). I waited 2 months to post, and since then, Lowes has moved the bird seed pallets. You can Take a look at the video below. One of the Rats actually saw me and looked at me for for a little bit. While I was kinda hypnotized while recording those rats, I suddenly starting thinking what if a rat falls? I quit recording and quickly walked away from them. There was a Lowe’s employee further down the aisle, and I did see him look to see what I was doing; but then he went back to whatever he was doing. You may ask why I didn’t go tell someone? Well, since they always have terrible customer service and employees never ask me if I need any help; I said screw it and just left area to shop for my stuff.Older visitThis store has terrible customer service. When I’m there, I see employees everywhere but no one every helps, I know of one great person who works there (shout out to Greg ), he’s always in great spirits, with great friendly service; every time I go there. Other than that, the jville location has far greater customer service.

William Nagle

2024-04

Self checkout was a bit confusing, suggesting that one needed to be a 'card holder' in order to use the automated system. Not true, but one needed to change screens (from the 'card holder') before scanning items. Fortunately, an attendant was available to assist.

MATT FETTERMAN

2024-04

I had someone steal the back of my mirror cover off of my truck it’s about 150 bucks online to replace so someone just ripped it off the back of my truck and stole mine. I asked them to look at the cameras and find out who did it they told me they would get back to me in 24 hours after their Security guy went through the footage didn’t get my name didn’t get my phone number try to get off the phone they do not care

Sakura Starlight (Treasure)

2024-02

It was a okay experience did some training with my SDIT and the customers left me alone. I was about to go to the bathroom in peace and look at somethings. Might want to consider adding benches around the store for people who are severely disabled so they don't have to rest on the floor for medical reasons

Martin Horner

2024-02

I'm sure the place is fine for most pros use. People that visit it often and have worked out most of the kinks in dealing with a Walmart sized home improv shop. I've had more than my share of bad stories to trust the place to always do the right thing. Not the worst place, but it could stand some improvement itself.

kendall seward

2024-02

Needed a piece of plexiglass today, I looked and looked for an associate l went up front to have someone paged to that area, her name was Joy and she basically refused to come out and see what I needed, her what does he, does it need to be cut. The other associate George was very helpful he apologized for her behavior and we left. I won’t be back, loyal customer 25 years.

Just Me

2023-12

Spent $1234.00 on garden wall block and sat for over an hour while forklift driver helped someone else with 45 stepping stones that walked in after me. My truck and trailer has been parked in your fire lane illegally waiting for service. Unbelievable lack of common sense and communication. I'm paying 2 guys to sit at job site to twiddle their thumbs good money. Stop hiring young and unexperienced kids to take care of customers. Pay your people a decent wage and you will get good smart employees. Your garden center looks like a bunch of people in a 3 ring circus. I didn't buy tickets to a circus!!!!

thomas weise

2024-01

Trying to find something that they have in stock online is about impossible because there's no way to filter for only in stock items. It's almost 2024, get with the program. The home Depot website makes it very easy to filter for things that you can run and pick up.

Tom Raley

2024-04

Clean, well organized and the staf was very helpful. Prices were way high, $69 for a gallon of paint is a bit extreme to me.

Rickey White

2023-12

I really love coming here because I always have good service. I miss picking up at the customer service desk but we have a pro account now so we have to go there. That’s fine though! Yolonda was really rude from the start there at the pro desk. This occurred 11.8.23 at approximately 10:20am. First of all you didn’t even greet me. You ask me if I needed help like I was stupid. There was a person already there sitting at the front desk so I didn’t just walk up to the counter. I waited. Then when I approached Ms. Yolonda, I advised that I didn’t want to just cut in line and that I wasn’t sure what the guy had going on or if she was actively helping the gentleman. She proceeded to go out of her way to explain that he was just waiting with all these added details like I should have known that already. Watch the camera. Dylan was awesome. He asked me professionally if I had been helped. I smiled and said yes and thanked him. Mr. Robert went over and beyond to make sure I didn’t have to drive all the way to the west Little Rock location for my one item. Thank you Robert and Dylan for being rockstars. Yolanda has to do better with her vernacular and customer service. She was horrible right away.Thanks

naomi ducker

2024-01

I've only shopped Home Depot for the past 10mos & forgotten about the better style choices that Lowes has to offer.

Jana Williams

2023-11

First of all I have spent lots of monet at Lowes but here lately the service has been unacceptable. My latest purchase of a washer was disgusting due to the fact you offer free installation however the installer didn't attempt to install the washer...before he would admit he didn't have the correct tool to complete the installation He claimed the hot and cold hookup was corroded... wrong ... he was in a hurry so I had tonpay someone to come finish what the Lowes installer never attempted to service. I feel I should have been compensated in some shape form or fashion. Not to mention I purchased 2 bath tub kits to paint my tubs but was unable to return due to the 60 policy however I should have at least been able to exchange the product. Which leads to today's rude service in the paint department...what happen to the friendly people from Lowes past ...those who use to greet you with a small and offer good service?After today's disaster I decided to throw my business to Amazon. I'm tired of uncouth service with Lowes. I am renovating my home but I have to find another avenue for resources and supplies because I will not longer accept bad service from Lowes.

Michael Richards

2024-03

Employees were friendly and helpful, unfortunately there are only SELF CHECKOUTS available. Not 1 single option for a cashier.

Lucas Paty

2023-05

Went flower shopping with my girl to usher in spring. They have a pretty big selection of plants from the small to the will be tree. We even found a nice selection of succulents we both agreed on. The staff were friendly and offered help to us a few times while we were there which was nice. And even though we were only in the garden section it was pretty clean and organized. Made for a nice trip.

barbara smith

2024-01

I needed help in paint depth but Noone was there so I had to wait for while finally young lady came and she went behind the counter and sit down and never asked if she could help then I went to her told her what I was looking for and she was no help never got out her seat finally I decided to leave.

Bobby Taber

2023-08

Clean, organized, & helpful staff. Everything you need for a great expected experience at Lowe’s 😊 Went for the Craftsman sale! Great deal for 98$ plus tax for any tool, with 2 batteries and charger package!

mark alterman

2024-04

Pretty standard Lowe's store. Employees were not very knowledgeable though

Daniel Martin

2024-02

Si.on and Steve were great and helped with our window treatment order.

My-year-2020

2023-07

I placed an order online for a washer online lt was suppose to be delivered last Wednesday. It has been showing out for delivery every since. They told me that could not get a refund even though I haven't received it. I went to the store today spoke with the head cashier, she was very rude. She called Chris the store manager he never showed up to the customer service desk. I will be contacting the BBB. Beware McCain location. Part 2. Not only have I had delivery issues. They charged my credit card $200.00 more than what they should have. I will be turning all invoices over to the Attorney General as well as the BBB.

David

2024-01

My go to home improvement store, clean store knowledgeable staff, always have some good sales going.

Nicolas Wade

2023-12

It's Lowe's every time I have to go here. I remember why I prefer Home Depot personally.

My Brilliant Life

2021-05

Ok store, they kinda had the fencing hid in the lumber isle and then the hardware for fencing and gates is 20 isles away, and the first guy sent me to the far corner of lawn and garden for metal fencing hardware, but the fence turned out great

Nathan “Tweek” Curley

2024-04

The inside was clean and organized and customer service was excellent.

Alicia Oehm

2024-02

Excellent customer service! Very nice employees for sure

Breanna M

2023-05

I went in to get some keys made. Ivan, the associate on isle 2, assisted me and and ensured me that I wouldn’t have any problems. The keys he made me all worked. He also helped me find a doorknob for my broken bathroom. His customer service skills were superb.On the other hand, there could have been better guidance and assistance at the self checkout lanes as they were the only lanes open for customers to checkout.

Drew L.

2017-05

If you know what you're looking for, it's great! If you require the assistance of the staff, then not too good at all. I was told by a manager that he knew what I was looking for but was 110% certain they did not carry it. I asked where they had moving supplies, found what I needed.

Mike

2023-11

For a place who steals it's customers they are polite and the bathrooms are clean and they don't give you any grief about anyting seems like a nice place to shop.

Haley Shelton

2023-06

Yolanda (and everyone at the Pro Desk) is always so helpful. She really helps us coordinate, gets us our deliveries quickly, communicates well, and let's me know about deals and specials. She's awesome and she makes my job easier.

Chrissy du Plessis

2024-02

Very nice cashier and we found everything we needed.