Walgreens

Scott McCord

2023-12

Always have to wait in line, sometimes they call to tell you prescriptions are ready then drive eight miles only to find out it’s not ready. Drive thru lane is a disaster most of the time. Find another alternative and f you care about customer service. If you don’t care the Walgreen will overwhelm you with disappointments. Worts customer service of any business I have dealt with and in the past decade.

Gianna Freeman

2023-11

Horrible. The staff look at you like you’re stupid no matter how many times they have seen you. They try to make up excuses to not do their job. They pretend like they can’t find you, your insurance, or your prescription in their system every single time. They are constantly saying they don’t have a refill even though the doctor has put in for over 10 refills. They send you on a wolf goose chase trying to figure out why you can’t get to ur medication: the same medication they fill for you every month! They’re lazy and disrespectful. They even told me once my doctor didn’t know who I was so they could not give me my prescription. Make it make sense..

Jackie Smith

2024-02

This pharmacy is the WORST, MOST INCOMPETENT BUNCH OF IDIOTS I'VE EVER SEEN. TOTALLY WORTHLESS, and the corporate office would not help either. This is not the first time they have proven themselves to be incompetent. It has been going on for years. Take your business elsewhere.ZERO STARS.

Amanda Selig

2023-11

Walgreens is more than just a pharmacy; it's a versatile one-stop shop. Their extensive range of healthcare products, medications, and knowledgeable staff make it a go-to for medical needs. The convenience of having a pharmacy, photo center, and cosmetics all under one roof is unparalleled. Moreover, their loyalty program and online services simplify prescription management.The stores are usually well-organized and clean, making the shopping experience pleasant. The friendly and helpful staff often go the extra mile, providing advice and assistance. With numerous locations, Walgreens is easily accessible, which is a lifesaver in emergencies.While prices may not always be the lowest, their sales and discounts can offer good value. The dedication to community health, flu shots, and immunizations during the flu season is commendable.However, like any large chain, the service can vary by location, so it's essential to find a reliable one. In summary, Walgreens is a trusted healthcare partner, offering a wide array of services and products, making it a valuable asset to many communities.

Deanna Cook

2023-10

If I could, i'd give the negative 20 stars. They're very rude and condescending. I've had people steal my money before. I've had them still my medicine before today. The manager tried to lie to me. Scream at me and pretend like I was just some crazy person. She tried to threaten to remove my grandparents account. Because if we're having such a problem, "will remove you and you can fund somewhere else"Her and her lying staff are a problemAnd her petty games to outnumber me when I said. I've been coming here for 20 years. Well, I've worked here for 25 I don't care that doesn't make it any better.And how does a two pen pack Equal only one pen ???Just don't go here anywhere's betterAnd don't even get me started on how often. The computer system is down.

rk sanders

2023-07

The population in our area are over 60 years. We do not need to have to drive 30 minutes for our meds because you are short of help. The whole problem is poor management and the fact that Walgreens DOES NOT CARE. Walgreens has the highest prices and worst service in the Hot Springs Village area. Shame on Walgreens. I wish they would close the store in HSV.

Paul Bonnell

2023-05

I've been a Walgreen's Pharmacy user for over 40 years. The last 10 here in Hot springs Village. Love the Walgreens brand and most all other encounters with any other Walgreen's I've NEVER seen the sheer childish and manipulative behavior as I have at the HSV Walgreen's pharmacy. One pharmacy staff in particular displays the MOST egregious, childish and manipulative behavior I've ever seen from a Walgreen's staff member. First encountered when I needed a rush order filled immediately following my wife's operation. When I entered the pharmacy at that time there was a line of people (around 6+) at the time and she was the only one at the register(s). She was chatting with a customer...obviously pretending to touch the screen to look busy while people in line were complaining. I loudly complained that customers weren't being tended to and justifiably so. My wife fresh from operation sitting in the car waiting for her meds she needed to start asap. It woke someone up and more people showed up at registers and began taking care of customers. Ever since, this individual has consistently used childish manipulative techniques whenever I've had the misfortune to be waited on by her. Such as make me wait until someone else comes available to pass my prescription. Hiding change and credit card in the drive through so I have to search for it in the drive-thru drawer. Most recently, stating I couldn't fill a prescription until tomorrow (6-29-22) even though I was standing at the counter today..."Insurance reasons" ... and on it goes. Another checker she passed me off to wanted to fill the prescription , but she stuck her nose back into our conversation and stopped the transaction. Judging by many other negative reviews of this pharmacy, I see my situation is not a unique one. It's unfortunate that people such as this pharmacy technician are allowed to work their mischief on members of the public with seeming impunity. May be time to end a long relationship with Walgreen's over this one inept and mean-spirited individual. I've had no other issues with any other staff member at this Walgreen's having always been treated with respect and professionalism. Normally, I'd give 5 stars for a Walgreen's review and would make adjustment if I notice a change in this person's and other staff's attitude and demeanor.UPDATE: Picked up the delayed prescription this morning 6-29-22. Yet another bizarre experience in this pharmacy. Upon arrival the pharmacist was finishing with a customer and another individual was tending a second customer at separate registers. They were soon finished and the customers left leaving me being the only person waiting. No one uttered a word to me, avoided looking at me and walked away from the counter like I wasn't even there. The counter person after attending a drive up customer that had pulled up after I had arrived finally asked if I was there for a pick up and attended to me, though with no effort toward friendly customer engagement of any kind. The experience gave me a chance to observe the pharmacy in operation as a whole for a short time. All women working, everyone was stone silent and looked angry. Very uncomfortable environment.Time to ditch this pharmacy for more a hopefully more professional one...

Lou Emberson

2023-06

Recommended for return of product by optimum. Young lady was very pleasant and knowledgeable. She printed the return label and I was on my wayReceived confirmation text before I got back to my car.

Vietz V

2023-05

Would give zero stars if I could. I've called three different times today and every time I've had to hang up after over 30 mins on hold! What a joke of a pharmacy if they can't even staff their phones. Walgreens either needs to re-train their employees or hire more.

Jerry Gamerdinger

2023-05

Pharmacy is horrible! Drive thru is always backed up. Single line is ridiculous! Store well stocked, but the pharmacy stays understaffed and way too small for this community....

Jodi Rosson

2022-05

Doesn't deserve any stars. Worst pharmacy I've ever used. They take advantage of customers by not offering generics or suggesting Good RX. They are rude and inept. I was surprised to find out how much higher their prescription base price is compared to other pharmacies.

Donald White

2023-05

Utterly incompetent! We have had numerous bad experiences with this store, including, calls that meds were ready to pick up but they weren't, not running prescriptions through insurance before we picked them up and they charged us full price, waiting for 30 minutes to get vaccinated, etc. Do not recommend this store and will take our business elsewhere!

Bill Elrod

2020-05

Multiple times I’ve received texts and/or emails telling me my prescriptions are ready for pickup only to have to wait for them to be filled once at the pharmacy. I’ve been trying for almost five months now to get my prescriptions filled at the Walgreens in Hot Springs Village, Arkansas. Today I was treated with total disregard at the pharmacy counter and left standing not knowing the status of my prescriptions. After awhile I asked a tech what the pharmacist had told him and he said she would have to call my previous pharmacy. So, even more time wasted. Too rude to even let me know I could leave. Man, I don’t see how these jerks stay in business.

Christa Bruner

2022-05

The pharmacy staff is very unprofessional and inept to take care of filling prescriptions. Prescriptions are never filled when you call them in until the next day and they’re still not ready. The staff is rude and not qualified for their positions. Definitely will not be returning for any of our prescriptions.

Sky Burton

2023-05

Would be a great place to shop if it weren't for all the rude, entitled, hateful, elderly people that clog up the lines by haggling prices at the register, while berrating the staff. These reviews are a bigger reflection of the kind of people this store has to deal with rather than the store itself...*no one in any part of Hot Springs likes dealing with people from the village.* real shame bc the store is very clean and has super patient employees.

G Marie

2022-05

Has to be the worst Walgreens ever. The store itself stays open till 10:00 pm. But pharmacists leave at 6:00 pm. That important information isn’t mentioned on the website. Website says open until 10:00. It’s convenient to my home, but this is the straw that broke it for me. Gotta make a change.

RicK

2022-05

Not to bad if you aren't going for a prescription. The pharmacy is way too busy and takes forever to wait in line on pickups. Not really there fault but that doesn't make it better.

Paul Stivitts

2018-05

This pharmacist was one of the most disrespectful individuals I've ever had to interact with. I was denied an over the counter medication (Advil cold) because of a requirement to have at least a 6 month relationship with this pharmacy.Even upon seeing the proof of our family filling prescriptions there for over 2 years, the pharmacist rudely offered me a walgreens brand replacement for the Advil I was trying to purchase, and very loudly proclaimed, "I can't sell you Advil".If you want to be judged by a disrespectful "professional", by all means visit this store

Richard Carroll

2015-05

Every time I come in contact with Tom (photo specialist on his badge) I am impressed with his friendly, courteous, knowledgeable and helpful service. He is a credit to Walgreen's and is one reason I return to your store. I do find other employees in this store to be quite friendly as well.

Joshua Knoedl

2022-05

Tried to get a script filled Tuesday, they said it would be a 2 hour wait. Went back later and they were closed so showed up Wednesday and the lady never even processed what I gave her so it’s taking (at least) two days to get my medicine from this Walgreens.

Betsy L

2020-05

I've used this pharmacy for several years and everyone there has always been so helpful and courteous, my prescriptions are always filled very quickly and I appreciate the text reminders. I wouldn't go anywhere else.

Cellar Door

2021-05

Make sure you take picture of your original prescription. This place is so inept and unprofessional. I write this after having numerous problems with them. Not transcribing accurately..Telling me my Rx is ready and when I get there noone has a clue. And thats not even the half..ABSOLUTELY THE WORST WALGREENS. I will be transferring pharmacies.

Sean Buffington

2019-05

Not only does the pharmacy close early on the weekends but it’s a regular occurrence for it to be closed prior to the correct time throughout the week due to a lack of a pharmacist. With other pharmacies and stores in the area Walgreens isn’t going to get any more of my business.

Alex Griffin

2020-05

Pharmacy department super slow. Today I waited 45 minutes as the second person in line in the drive through. And its like that every time. Nice enough people. Just really slow.

Kara Crenshaw

2019-05

I usually have atleast a 30 minute wait everytime I go in to pick up a prescription, even when it's been called in. I also just sat on hold for over an hour to talk to pharmacist about getting a prescription refilled. Something has got to be done about wait times here, it's ridiculous!

Thomas Irving

2022-05

Pharmacy is very busy. I very much appreciate all the effort they put forward and don't give up. Thanks pharmacy staff!

Nancy Richie

2017-05

My experience has always been bad, but when Medicine Shopper closed and arbitrarily transferred my Rx, it was awful. Promised to get in touch with Dr on Thursday afternoon, as of 9:30 pm Friday, nothing done. No Rx and Drs closed till Tue. Even had the audacity to suggest I go to a walk in clinic to get if called in. Course they weren't paying for the Dr. Visit. Very poor service.

Tonya Teague

2022-05

The man named LARRY that works in the retail store area is extremely rude to me everytime! LARRY doesn't need to be serving the public in retail with his horrible attitude! Will not be returning!

gwen stacy

2020-05

The lady at the pharmacy was very helpful as were all the employees that I have dealt with. Appreciate so much them and the fact that we have this nice clean store in HSV.

William Bolton

2024-01

Good selection. Employees are helpful.