Burke's Heat, Air & Appliance Repair

Chad Garrett

2024-04

Called at 8:30am to have my A/C unit looked at, and they showed up within a few hours and had it fixed by noon. Prompt service, price was fair. Would recommend!

Jennifer Clearwater

2024-02

I have nothing but good things to say about this company. Travis was very responsive and helped us through the process of getting a new furnace. We will be calling them back in the spring for our A/C upgrade as well.

Curtis Carter

2023-09

TL;DR Our neighbors daughter has had her a/c out and needed it replaced for almost 3 weeks. Burke's diagnosed and replaced ours in 3 business days.Excellent and professional service. Our air went out and they got over ASAP and fixed it when others had suggested we would just have to replace the whole unit. It was the second time they've had to fix it, and it's definitely on it's last leg.So the A/C went out the next week and Burke got us a 36-month no interest payment plan (through Wells Fargo) to get it replaced since this was the third time it's been worked on in two years (new failures each time) and a 30 yr old unit (end-of-life).Update: We had an issue with the unit we bought. Burke worked to get it checked out ASAP so we wouldn't be left without A/C in the middle of the heatwave for long. Again the timing should work out to about 3 business days. I've heard time and again that other people are cheaper, but the response time and quality of work they show is well worth it.

Norma Wyatt

2024-04

They were here and fixed my unit in a timely matter. Very friendly to work with.Great service!

Monica Florczyk

2023-09

I never write bad reviews, I try to resolve them with the company privately. I always leave good reviews when I feel I have received great service. I feel like some of the problems started with poor communication and now have escalated to the point of the worst customer service I have ever encountered. We were assigned this company by our home warranty company when our air conditioner stopped cooling. They came out looked at the outside unit and said it needs to be replaced. He said the warranty company supplies cheap units and offered to quote us for an entire system of a better quality unit and we could get the payout from the warranty and pay the difference. Never once during this visit did they go in the attic to inspect the rest of the unit, only submitted the outside unit to be replaced. The next day we had a leak in the ceiling under the unit, so I ordered another service call to check the unit in the attic. They said it was a roof leak, then said it was the drain pan. After a couple of weeks the first round of repairs were completed. We still have $800 worth of ceiling repairs to complete, but that is what it is. A week later the air conditioner isn't cooling again so we request a third service call and after a couple of days they come and say the attic unit is completely rusted and needs to be replaced. We ask if when this work is done would they be able to remove the trash that was left when they fixed the drain pan. He said yes that guy gets on my nerves, he does that all the time. We wait forever for our warranty company to approve the new work and when they do they call me and say they will cover everything except the modification/upgrade fees. We call to see what the modification/upgrade is before we agree to the extra $300 charge and the dispatcher is extremely rude and says we are never happy and just trying to get out of paying. We just wanted to know what we were paying for. He said he is canceling the request and never coming back, then tells the warranty company we canceled. When they called to see what was going on he then said we yelled and cursed them, which is absolutely not true! We are unhappy because we have not had air in the hottest part of summer for almost 2 months, and we aren't sure why the upstairs unit was not properly tested/inspected in the first 2 visits. That would have still been fine if they could have just explained what the upgrade was.

Doug Florczyk

2023-09

Did not pick them was assigned through a home warranty company. Started out very helpful, until you don't want to pay for the extra upgraded unit through them. Did not fully diagnose the issue the first time. Had to come back 3 times, and where very rude after we did not buy the upgraded unit. Left trash in the attic, then blamed us for the trash. Would rate less then a 1 star if possible. Ended up going with a different company after they lied to the home warranty company on why they did not fix the issue.Very poor follow-up and communication, would never recommend this company to anyone.FYI never cursed or belittled anyone, my wife was there listening to every conversation. Your tech even said when I mentioned the trash "yeah that guy gets on my nerves, does that stuff all the time". When I talked to your dispatch he was rude and disrespectful from the start and said we were never happy. Would you be happy without Air for 2 months, probably not when this could of been avoided with proper troubleshooting the first time instead of 3 visits, and you never completed all the work we were told would be done. Poor way to run a business, as I see from prior poor reviews, with the same experience as us.

Kanadrian Milton

2024-02

Satisfied customer. They did a great job fixing the issue that I had with my dryer.

Brandi Hodges

2023-08

This company installed my new unit last year and did an excellent job. When I had a clogged line last week, they came out within a 1/2 hour to get my air going again and I learned how to take care of that problem in the future.I really appreciate them!Services: HVAC system repair, HVAC system maintenance

Taylor Buxbaum

2023-06

Burke’s were very helpful replacing a condenser motor and repairing a burst drain line on our AC system. They went above and beyond to communicate with me during the repairs over the phone while I was out of town, and sent me pictures of the progress. I’ll contact them for future needs.Service: HVAC system repair

Reba Cunningham

2023-06

I have personally used Burks for like 23 years. They have always been on time, professional, clean up after themselves and have always been there when I need them. Always done an excellent job. I would absolutely recommend them .Services: HVAC duct & vent repair, Heating system installation, Install thermostat, Heating system maintenance, Thermostat installation

Christian Underwood

2023-05

Had an issue with my heating and air unit that no other company was able to resolve. Burke’s was able to resolve the issue quickly and it was affordable. Will be definitely use them for future work!Service: HVAC system maintenance

Donna Williams

2024-05

Very helpful. Courteous,timely. Thank you

Alan Walker

2024-02

Fixed the problem quickly, was very helpful and informative. Had the problem solved in an hour...thank you

Nick Phongsa

2019-05

Update: AC went out this weekend (luckily the weather was nice). They showed up at 10 this morning and had my AC running in 30 minutes with a simple parts replacement. Thank you again Burke's H&A.Third time using them. First time was when they replaced my blower on my freezer. They showed up as scheduled and fixed/replaced it quick. The other was an AC issue.Last night, my family woke up to a freezing house (heater issue). Even thou it is the day after New Years Eve, I called Burke at 8 AM and a tech showed up at my house at 9. Found, replaced, and fixed the issue right away. Thank goodness, it was a cold morning.Definitely my go to people when I have a major appliance and heating/air issue.Nick Phongsa

Herman fisher

2024-03

If Mr.Burke tells you he has the part. He has it ,thanks

Shirley Clifton

2016-05

I had a washer under a extended warranty from Lowes. Lowes orderd the parts for Burke to repair my washer. It was the gear & shaft. They did not have the tools to repair the washer. They ended up taking the washer to Paragould. 3 weeks later ( yes 3 weeks) and after numerous phone calls It was finally retuned. In the meantime I went an bought another washer. Gave my old toy grandaughter a week later. The washer was still doing the same thing. It would not spin dry clothes good. Had to spin out 2 times. Do not use Burkes.

Tracey Russell

2023-09

Thanks Tom for getting our air running again! Figured the problem out and had it fixed quickly!

Rhea Short

2020-05

Thanks to Burke's Heat, Air & Appliance for a timely and efficient job. Communication and reliability rank high on my list with people performing a service and Burke's excelled!

Pam Freer

2020-05

Burkes is always professional and gets to us in a timely manner. Love the new automated feature of scheduling and receiving my bill.

Me_TJ_&_MrB

2020-05

"Fixed" my 78 y/o Mom's gas Central heat with a paper clip and a rubber band and charged her 75 dollars CASH No card, no check. Wrote on the reciept -Parts. My brother is an electrician and checked it to see what had been wrong with it as he thought it was a faulty switch that was supposed to light it. That IS what was wrong, this guy just lit it and put that mess on it to appear he did "something" in the 45 minutes he was there on his phone.

Rose Champion

2019-05

They put are 4 ton unit in , then it went bad after a year and they will not come and service it . We called them 2 or three times , they said they would come out and check it , they never showed would not call are any thing I will never buy from Burke again.

Martin Taylor

2021-05

This gentleman came and fixed Leona's ac she loves this company they are prompt professional and fairly priced. One of best in and around Paragould ArkansasServices: HVAC system maintenance, A/C system maintenance, Cleaning, A/C system repair, Repair HVAC

Charles Sigman

2023-05

They were fantastic. Definitely use them again. They worked very hard and quickly.Service: HVAC system repair

Kayla Potter

2023-05

Lifesavers! Have small kids and pets so when heat went out they showed up and fixed it quick! Saved us from the freezing cold!Service: Heating system repair

Henry Polk

2020-05

They were prompt, professional, and reasonably priced. I appreciate the service and will definitely recommend them.

Kofi Armah

2020-05

Great conversation very good at his craft will definitely use again!!

James OQuinn

2016-05

Great service. Came quickly and got my air fixed right away.

Carolyn Hurley Block

2020-05

I enjoy the notices of when work is scheduled and when it is complete. Thanks!

Chris Foulks

2020-05

BURKES ALWAYS IS VERY PROMPT AND FIXES THE PROBLEM THE FIRST TIME. THANKS TOM

Melisa Wms

2021-05

Very fast to arrive and fixed the problem quickly.