KAY Jewelers

Ila Shelton

2024-04

10/10 I genuinely appreciate the staff at this location. I've been in several times in the past month as I've been indecisive about exactly what ring I wanted. They have been friendly & highly accommodating, helping me with patience and kindness. The staff at this store deserve the highest praise. I'm very proud to be a customer here. Thank you!

Dale Smith

2023-11

We worked with Sabrina today while we discussed a gift for someone special to us. Sabrina was absolutely amazing to work with and had great suggestions and made our choice easy! We will certainly be back to work with her in the future! Thank you Sabrina!

Jessica Robles

2024-04

Great customer service Sabrina helped me with getting my wedding ring resized and it was done in a timely matter highly recommend them

Jena Davis

2023-05

Mary helped us pick the best engagement ring!! I am so happy with my now FIANCÉ!! Kay Jewelers forever. Thank you for your awesome customer service Mary

Jarrell

2023-12

Came & got helped by Zakiya. Good service, good person, & beautiful. Great asset for the store/business

Blaine Burge

2023-05

Some of the best, most professional people to deal with! They helped tremendously when it came to picking a gift out for my mother! Super relaxed, but very knowledgeable in jewelry. I’ve been shopping with them for a while and plan on continuing to!

Jalen Hood

2023-05

Don’t go to the Conway location. Went to get my ring resized the guy couldn’t even work computer had to go outside to get his manager. All the workers are young and not helpful. Went back week later for pick up. Picked up my ring when came in they were all at the back tables on their phones one was sleep head down on desk and they handed it to me without my box they said they would give me a new box cause they couldn’t even remember I had left one. I don’t even believe they shipped my ring off to be resized it still doesn’t fix. Still falling off as it was at first

LaTonia Holmes

2023-05

Amazing experience! Mary was extremely helpful with helping me pick out a piece for my boyfriend.. The entire staff was nice and very knowledgeable. I will definitely be going back!

Kristi Douglas

2018-05

I went to this particular location yesterday evening to get a necklace that was very special to me either repaired or replaced after my dog had damaged it. I received the absolute best service from Cassie and she made sure that I left the store getting exactly what I needed. She even cleaned and polished the pendant of my necklace for free. I’ll certainly be coming back to this location in the future.

Deidre Herpel

2023-05

Quality and good customer service. Been married 26 years and often husband has spoiled me with gifts from Kays' throughout the years.

GDSTUFF78

2020-05

These guys were great. I wish I had their names so I could mention them here. Extremely professional, they resized a ring for me that belonged to my Grandmother and it had engraving from my grandfather that I didn't want to lose. They told me they would make sure it would be safe. And sure enough its still there. They also rushed the job for me so i would get it back before my trip. Thank you again for all the help.

Wendy Parker

2020-05

I have to come to a Kay's location twice a a year for my ring inspection to be able to have the warranty stay valid! On Saturday, June 29, 2019, which was last night, I drove 40 minutes to the Conway location to get this completed, since tomorrow is the last day of the month and I have a busy day scheduled already. I look this location up on google, to be informed they do not close into 10pm! When I finally arrived at 9:27pm, they were closed. Why would you not make sure your information is 100% accurate before having any type of listing on the internet? NOW, I have to figure something out to be able to get this inspection done on Sunday, and as I stated before, there is no no way of fitting this in my schedule again. Very frustrating! I would have left much earlier if this information would have been accurate from the start.

cassie swaim

2021-05

Hello there! We’ve been trying to get google to update our store hours for months! Just trying to make sure there isn’t miscommunication with our guest, our temporary store hours are: Monday-Friday 12-6pm and Saturday/Sunday 12-5pm! This maybe be subject to change do to the pandemic.

Chase Campbell

2020-05

I highly recommend this store and especially the associate who helped me, Lauren! She was awesome to work with, knowledgeable, and helped me find the perfect gift! I’m definitely a Kay customer for life!

Jazmin Green

2022-05

Well, i went there to fix my ring. Did not feel welcome As soon as i walked in felt judged by the lady helping, not sure if it was because of my race or i because i was in old clothes. (Had just gotten off work) She did make a face. Probably she thought i was just going to take her time and couldn’t afford to buy there. Don’t judge a book by its cover.

Glenn Waterworth

2018-05

Had a line of credit over $7k. and kay jewelers decided to shut it down due to inactivity with no notification. Called to reinstate the line of credit, and offered to make a purchase and they refused. NOT good business to treat loyal customers that have chosen to only do business with Kay. Guess my wife's new motto will be "he shopped at Jared's."

Charles Sensing

2023-05

The Lady was very helpful and so was the manager. I'll more than likely shop for rest of my jewelry purchase s

baylee day

2018-05

I have only been here twice and both time every worker has no interest in making a sale and doesn’t even want to help you. I then went to the outlet in Little Rock and they got me the ring I wanted and gave me a great discount. Do not go to the Conway location because they are rude and do not even care to make a sale.

James Cooper

2024-01

Very polite and quick service

Larry Writesel

2020-05

Superb service here. Very knowledgeable and extremely helpful. Thank you so much for making my shopping experience quick and easy

Becky Johns

2020-05

The hours posted online are wrong! A special trip was made early to get my ring inspected only to realize they open at 10 not 8!

Teresa Allen

2022-05

The people working on Sunday were no help to me at all & kinda rude! If you don't like your job then go home!!!!

Aaron Redd

2022-05

Excellent service. Great selection. Overall just nice people who are super helpful.

Kristin Robinson

2019-05

Cassie is the best salesperson, ever. Everytime I go into this location I always feel like a VIP.

Annette V

2022-05

Just needed a new battery in my husband's watch but they said they couldn't. Older lady seemed irritated.

Sylvia Pool

2021-05

Wonderful! Young lady was so sweet and helpful. She was from Batesville. I have forgotten her name.

William Teas

2023-05

Extremely friendly staff, radiated a lot of positive energy!!!

blake duvall

2022-05

In and out a little hard to find with all the round abouts very confusing but fast service

David Wright

2021-05

Love Kay's always have the best deals on fine jewelry

Jake Reed

2019-05

Ladies we really kind and informative.Great place to do business.