Conn's HomePlus

Deanna

2024-02

Bad experience with this company they withdrawal out of my account double the amountAnd I was s cancelled it all ready and they still took my moneyNow I have to wait 3 to 7 days to get it back. It don't matter to them that they took my half my mortgage payment ether 😔The amount I was told was 667.84 they took out 1358.58 big difference

Pat Ross

2024-05

Talk to Charles, he's a very nice"helpfull" young man.

Josh Pliska

2021-05

The salesman recommended this stove as it was nearly half off. We picked a matching microwave and fridge. When I got home the invoice said electric and I called to confirm that we had ordered gas since we had multiple discussions about hoses and additional fees for installing a gas appliance. I was informed that the tag was incorrect and the actual price of the stove was $1899, not $899. The manager could only offer a small discount, so I cancelled my entire order simply because they would not adhere to the advertised price. This is false advertising, a scam, AKA Conn!

B S

2023-10

Love this store, new to Yuma and happy to give to local businesses vs big corps. And the best thing is they price match! Courteous and very professional employees!

Trudi Schooley

2023-06

Went to buy a stove, as I had good luck when I got our freezer there. Had many questions as we have propane, everything I asked the salesman had to go ask someone. He did tell me that the 3rd party was going to come and hook up the stove. On the day the stove was to be delivered the 3rd party installers called to tell me they would be there 4 days later. Now what am I supposed to do to feed my family for 4 days? When I called Conn's the manager that I spoke to was very short with me. Telling me that they can't help when the installers come. And he knew they only came on Thursday and Friday. So why did you deliver my stove so early. I felt like he was just reading responses and could care less the problem they were putting me in. Not going back.

Dreezy Mctits

2023-11

Terrible place. Take your business elsewhere. They punish employees who ask for raises and write them up to justify not giving raises. Absolutely terrible company ethics. People need to be fired over this.

Robert Kay

2023-05

Even their sales r expensive. They get u n there thinking there gonna do a soft check to get you credit at first. Not for the average hard working person. They have a lot of appliances they let go to their heads. Sales people were critical, pushy couldn't even offer a water. We tried to find a happy medium

Jeremy Greene

2023-05

Purchase and delivery went great. On the day of installation nobody showed. Made contact with Conn’s and they stated that nobody was home. My wife was home all day as she works from home, plus I have 3 dogs that hear anything that comes through our front gate. They even stated that they tried calling me, I have no missed calls. This will be my last purchase from this business.

Brian Kozerski

2023-05

Mrs Falcon was Friendly knowledgeable and what i like was not pushy for the sale. Willing to listen to my questions and concerns and sit and wait patiently whilst I made a decision.

Tony & Tilda Martinez

2021-05

Really nice people. No pressure to buy. The hardest part was which living room set to choose from. The sales manager and team offered great support without being pushy. Prices are fair without ridiculous markup's.I truly can't find a fault. Even the delivery team waited until everything was just perfect for me. Walked through basic care and operation.Thank you Conn Home plus!!

Gabriella Moran

2023-05

About a year ago, my past partner and I purchased couches from this store. Now, I have the couches and I am moving. Didn’t remember how they were assembled so that my movers and myself may disassemble them. I called and a gentleman by the name of Phillip was a huge help with providing instructions on taking the back rest apart from the main seated part of the couch. Thank you for going above and beyond.

John

2023-05

worst customer experience ever! Employees were rude, incompetent and would not help me. I was attacked and harassed by multiple employees all unable to do an adequate job of customer service. In particular, Eva Bistoie. I was very unimpressed with her ability to help me as a valuable costumer . I left the store an extremely unhappy customer and will never be shopping at this establishment again.

MARIANO ROBLES

2023-05

The sales floor person Alex lied about reporting the payments to the credit bureau. I purchased furniture for $1777.00 and I paid it off in less than three months from purchase. I spoke to the manager Phillip and I asked if he could help me with reporting my payments to the credit bureau and he stated he couldn't. I personally wouldn't buy anything from this store again.

Karina Merrell

2019-05

David was wonderful and went out of his way to make our purchase smooth and easy. We got exactly the mattress we wanted. Thank-you David you are awesome. We just made another purchase bought some leather couches, Wayne was awesome took his time and was very professional and knowledgeable. Thank you Wayne made our purchase easy and fun. Thank you again, Wayne you Rock!

GameFace Glam

2020-05

This was my first time at Conn’s and I will definitely be back in the future. Michael H helped us out and he was outstanding! Helped me out so much, super friendly guy if it wasn’t for him I probably wouldn’t have been as satisfied with my experience/purchase. Thank you so much very much appreciated!

No Games

2022-05

My shopping experience was stellar! Alex the manager was magnificent! I have never had better customer service! If you need anything I highly recommend asking for Alex. Thank you for everything I am ecstatic with my purchase!

Danya Ibarra

2021-05

They are all very nice people and willing to work with. My experience today was just great!...low monthly payments and they even gave us 1 year with no interest and my husband is barely working on his credit.

John Goulet

2021-05

David the salesman was very helpful and accommodating when we needed to make some changes to our order. Only concern is that they over charged on the Conns credit card for an install that never happened. Have not been able to get a refund as of yet. Filed a dispute of charges on the credit card. But No one has been returning my emails or calls after I spoke with a manager last week. He said I should get a refund. But nothing yet.

Bertha Sornia

2023-08

Horrible customer service, they take there sweet time for everything i don't recommend you buying furniture there. Go somewhere else.

Loretta Geisler

2022-05

Purchased a couch and loveseat on 12/13/2021. Was supposed to be delivered today. I called this morning 1/21/22 and now they are saying 3/7/22. Not happy. If they knew this why am I the one calling them? Not good customer service.

Chad Jameson

2020-05

had a bad time dealing with customer services over the phone. But the local store manager came through and made everything better. Honestly he out did himself and I can thank him enough. Will definitely be returning thanks to Oped the floor manager I think. Only reason I gave a 4 star is because the over the phone customer service needs to handle issues better. Yuma store 5 star.

Alejandra Duarte

2020-05

As you walk in to the store you are greeted and welcomed. This time the vibe was different and was not pressured to answer any questions. We were able to take our time and view all the merchandise at our own pace. During the paperwork process, it was quick and easy. Thank you

Martina J. Dawson

2019-05

The worst experience ever! I purchased a Tv. And decided 14days later that It was to big for my living room which I mentioned to the sales man prior to buying it! And of course he was very pushy and forced me to get it anyway. He told me If I needed to bring it back it will be a 15% restock fee! I called a spoke with the general manager and he said that I can bring it back but my payments will stay the same which is unbelievable because your payments are based on the loan amount and if I’m returning half of what the loan amount is why would my payments stay the same? I called Customer service and they said that they CAN rewrite my contact and my payments can get lower! So then I called the store back and they still have excuses to why they won’t be able to rewrite my contact! How ethical and legal is this? How are they going to keep me locked into a higher monthly payments when my actual loan amount went down? This can’t be legal!!!

William Caraballo

2020-05

The sales representative Alex Rios was very very helpful, gracious and patient with my wifes constant decision changes. I really appreciate his patience with us and our little children during our buying experience. My wife and I would like to see his customer service rewarded. Thankyou William and Jamie C.

Gabe Urena

2018-05

Great experience. Gabriel Urena was super knowledgeable, had great patience, was honest from the start, made us laugh and got us an amazing deal on our purchase! We have found our new go to guy!! Thank you!

Spencer V

2022-05

I was really hopeful for my experience with the Yuma store. After looking around at some other options and talking with sales reps at other stores I really liked the Yuma Conn's staff and selections. I bought a washing machine, dryer, and a new T.V.. I did not however buy the protection plan, the way I look at it if something breaks in a year or so it would have almost paid for itself by then and the manufacturer already has a 1 year warranty on it. We'll it turns out that after TWO washes within my first week of owning the machine the machine broke, called conns, they worked out the manufacturer warranty, called me and said they found someone to fix it and gave me their number saying they would be in contact with me. A couple days go by with no word, I contact the company and they told me it would be over a month till they could come out to fix it and that they told the store that. I couldn't believe the service department didn't tell me this originally, I called then and they said they were trying to work something out. Another few days goes by, I call again, upset, and this time someone hands off thr phone to the rep that helped me. He told me that because I didn't buy the protection plan there wasn't much they could do. CRAZY. I grt that I didn't buy your plan that's literally sold on everything down to the smallest thing you can think of but you CANT help a customer out at all with something so uncommon? Anyways while also on the call I brought up that when I bought the items I didn't know that I was signing up for a credit card, I thought it was a financing plan with synchrony. The rep then proceeds to tell me a made up story of how I called him wondering where my card was and that I was worried that someone stole it. HOW would I have that worry if I didn't realize I signed up for a card till I received it in the mail?! Needless to say I will never be shopping here again. An extreme conn.

Courtney K

2017-05

Great first time experience buying furniture from a store. Everything we've had up until now has been hand-me-downs and craigslist furniture. We bought a 7 piece king size bedroom set for $3,000 and got a free 50 inch TV with their current offer. Not a bad deal at all. No penalty for paying it off early, which we plan on doing. The employee helping us was Iris and she was very honest and straight forward with all of the deals and catches and didn't crowd us or pressure us to buy anything. She was new but very knowledgeable about the inventory and ongoing promotions. Strongly recommend asking for her if you decide to shop here. Our furniture set will be delivered on Friday so if anything happens I'll update this review but for now I give them a solid 5 stars.

Lori Dailey

2021-05

Found a recliner and love seat to purchase (at full price) and they weren’t willing to deliver for free....seriously? So give up a $1600 sale instead! And the kicker was.... if we wanted to purchase an appliance over $700 we could get free delivery!!! But a $1600 purchase wasn’t enough 😡

Alex Fahle

2022-05

Micheal was super helpful and made the experience seamless give that man a raise! the manager that was there was excellent as well he should be a district manager for sure! def will go again.

MIchael Vazquez

2022-05

We came to the Yuma store looking for furniture and Adriana Noriega Greeted Us when we entered. She was very pleasant And professional and very helpful. Overall great experienced working with her.