4.2 (993)
3850 W River Rd, Tucson, AZ 85741
(520) 742-1296
petsmart.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
james S
2023-12
took my sweet sweet Bella baby to the vet yesterday at banfeild . she got her nails trimmed which she hates . but the Male Vet we use always makes it go smoothly and a few shots but after all she was a holly jolly puppy 🎅🏼
vicky phillips
2024-02
Always Courteous! Love ❤️ our Groomer, Alexis! The Store is Awesome as well. Convenient, clean, and well stocked.Check out the Vets while you are there! Awesome!
Bel Jordan
2024-03
Getting a new pet is always exciting. We had a bit of a shopping spree and found a lot of high quality items for our new poodle that were on sale. The staff was very helpful and answered the questions we had about grooming.
J & D
2024-02
We would like to thank Eddie and Stephanie for helping us locate what we needed tonight, they were super helpful. I am not sure who the cashier was but she greeted us as soon as we walked in im sorry I didn’t catch her name.
Constance Streck
2023-06
The people that work there know what their talking about.I had to ask them about my and my daughters fish tank. They knew exactly what to do!!! And now our fish tanks are doing GREAT!!!!!!So THANK YOU ALL!!!!!!
Diane Covert
2023-12
Was definitely not happy taking my Great Dane there today!!! They didn't do anything but wash her, no nail clipping and left my baby WET n cold!! They said they didn't have enough staff to help cut her nails and they weren't able to dry her properly either! I asked for my "packaged price" to be reduced, but was told they were unable to do so as clipping nails were "complimentary "! I said NO, it's included in my packaged price! Was also charged extra because it was Sunday yet they say they didn't have enough staff! I will be calling the manager tomorrow to see what she can do as I paid alot for nothing! Will definitely not be going back there or recommending it to anyone! They gave a sarcastic HAPPY holidays when knowing we were very upset 😡
Nancy Densmore
2024-04
Great bath and brush and excellent nail trim on both our dogs !
G. Host
2023-05
We needed some help trying to figure out what our goldfish needed, This nice young man named Daniel helped us. He was very knowledgeable in aquatic creatures. I enjoyed talking with him, and was very pleased with his demeanor in answering all my questions about fishes and their companions. Armed with new information our little fish and his friends with be much happier in their tank. This Pet-smart will be our new shopping location and hope to run into Daniel again. Managers take note and give this kid a raise. I have never seen such a well mannered young man working for your company till now. He is management material.
dəplôrəbəl
2024-01
Can I give less than one star? I realize it’s retail but if an employee doesn’t want to be there or help customers, maybe they should consider fast food
Stephani Sanchez
2024-02
Took our Border Collie Roxy and Chelsee groomed her and did a fantastic job!! We are very thankful and happy to have Chelsee!! Thank you Chelsee and Petsmart!!❤️
Cathy Weiss
2023-05
Training services offered here are reasonably priced and the trainers are awesome! Mel is very knowledgeable and really cares about the pups in her classes.
Meaghan Stolmaker
2024-01
Great products, decent prices. Adorable jackets for both of my furry children, Large and small.
Ken Nuss
2023-05
We were passing thru town & my boy needed a haircut bad & we were lucky to get an appointment. The girls did a great job with him & he loves it. We love petsmart 🐕❤️
Maria Soto
2023-05
We bought a cat at this store for 150 dlls and the cat was very sick and we didn’t know we trust the they take care of the pets we took the cat to the emergency pets hospital and they told us that she was very sick with liquids in her body they recommend us to put her to sleep that is very sad because they don’t check the pets and they have all this pets for sale and they’re sick and we have to paid 1500 dlls just for the diagnosis and 150 dlls to put her to sleep, they should to paid more attention
Servet
2021-05
Please be careful when you buy a pet. I wanted to surprise my daughter to get her a cat for her birthday. I went there to get a cat. There was a cat I wanted to get, but there was a problem with his right eye. it was redness around eye. We asked the lady about it. The lady told us not to worry the cat had a treatment everything is fine. it is just left over the treatment. She told that cat is fine nothing to worry.So I believed her. But each day the cat's eye got worse and worse. I am taking care of the cat, but It was not really good experience for me with Pet Smart. So please be careful do not believe everything they say.
Deandra Kolerok
2023-10
I just took my golden doodle to the groomer Kat. She did amazing with my other dog (German Shepherd) but this time it was horrible. He barely had a trim and I had to cut extra since it did not look right. I would not recommend coming here for golden doodles. She also cut his private parts really bad, it had an active razor rash.
STACY HOMMINGA
2023-10
Well I took a friend there to get their dog's clipped. I waited outside he went in and they told him he didn't have an appointment . Partly his fault he went to the veterinarian department which says all the way in the back and the dog grooming place. The guy told him no appointment so we left when thought maybe it was a different PetSmart so I called back and I said so-and-so had an appointment and clarified where they were at and we were at the right place when I came back because I was outside and I said he does have an appointment here he continued to argue with me rather than say at the veterinarian we don't have an appointment for you you made it have one at the dog groomers so I asked him for his name he said I'm off the clock I don't have to give you my name that's pretty rude I thought
Decomte Frison Morris
2023-12
Love it because our vet is located here. Good for one stop shopping.
Lynda Scrapbook
2022-05
Great customer service from Panther in the Fish Department. So much valuable information and awesome upsells!
Julie Brosz-Turney
2023-06
They had exactly what I needed when the competitors were out. Would have bought at Pets Mart anyway but checked the other store just for GP. The sales person was awesome, really friendly. I love that I can make my own dog tags and the selection of styles is big.
Lisa Marie Dean
2024-01
Charged 3 times on my debit card for one transaction. Took 3 days for it to come off.
Donald Mark Gifford (Mark)
2023-12
Has a: 'Banfield-Pet-Hospital' within that makes it convenient via their wellness-plans.
Mark Weiss
2018-05
Groomers here are always friendly and caring with our dogs. Affordable yet online reservations can be complicated. Make sure you make an appointment a few days in advance as they book quickly.
Brian J
2023-09
Always friendly and have a great grooming staff!
Larry Graham
2019-05
One of my dogs has an allergy to something in regular dry dog food. Petmart had a dog food to which she had no allergic reaction. The food is by Castor and Pollux, Pristine, Wild Caught Salmon and Sweet Potato. The used to chew and let come her paws almost constantly. Now she does this very seldom.
Henkster Tucson
2023-10
Bring our to dogs for grooming here. Sylvia is the best and does a great job. Our dogs love her!
Sharayah Derenoff
2023-07
Took my long haired dog here paid for furinater de-shed, low shed shampoo package, he is NOT brushed out and is now shedding worst then before. Not only was he not properly brushed his pads were not shaved out per the package I paid for and his sani-shave was not done at all. Sadly to say I will not be returning here for grooming and I advise other people find a different groomer as well.
Made To Make
2019-05
Got more crickets, I know my leapord gecko Zeus loved them as always! Haha. We also got a fire hose toy for a dog that we are fostering that TEARS through ANY toy. So far he is still winning, lol. It has been like 20 minutes... also got more tiny milk bones for the other fosters ^-^ they love the milk bones!
adey fullmer
2021-05
I love this place it is a really great place to shop for things but some of their animals they don't take that care of and some of the things are a little over priced like this picture below is over $200!!!!
Rachel Nottke
2023-11
Fun items for Halloween but no workers just a cashier available.
| Monday | 9 AM-9 PM |
|---|---|
| Tuesday | 9 AM-9 PM |
| Wednesday | 9 AM-9 PM |
| Thursday | 9 AM-9 PM |
| Friday | 9 AM-9 PM |
| Saturday | 9 AM-9 PM |
| Sunday | 10 AM-7 PM |
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