CVS

sapp lg

2023-11

Goodbye, and Good Riddance, CVS Pharmacy!! To say I have hated this CVS Pharmacy on Pima and Pinnacle Peak Rd is an understatement. From a lot of the women's attitudes (pharmacist working closing shift 11/5/23 included), to them CONSISTENTLY closing BEFORE the closing time, to where SEVERAL times, I have driven up to the window 5-10 min before closing and the window was already closed. One time, I went inside and a clerk told me they are still back there (behind the metal security screen they had put up to close early). I spoke through the metal screen to tell them it was before closing time and, as always, there were excuses, and they never opened.I have said to myself for so long, how much I can't stand CVS and I need to leave, and I can't tell you the freedom I feel from finally doing it. Tonight's encounter was the last straw.I am taking all my money and all my business from you, CVS, FINALLY, after suffering with your HORRIBLE Pharmacy for so many years and saying SO many times how I need to take all my, and my family's prescriptions, and move to another Pharmacy.I feel freedom. You do not deserve another penny of my money. The amount of money I've spent at CVS, they did not/do not deserve.Never again.Get rid of the attitudes, stay open until 6pm, if you are open until 6pm.‼️Also, get some sensitivity training to the young, millennial looking girl, with the blue streaks in her hair(or whatever color she has in her hair at the time).When I came by the pharmacy drive-thru a few months ago, something was mentioned about my dog's prescription and I told her it wasn't needed anymore, because he had just passed away. I started to get choked up.I told her that he was about to turn 18. He suffered with diabetes the last 2 years. I guess I wouldn't be needing to get his prescriptions for his Libre diabetes monitor, Flo-Vent or eyedrops anymore.She didn't say one word except, "Do you want me to just delete his whole profile then?".I couldn't believe it. Not one shred of compassion or anything..This was my little dog who was always in the car with me when I went through the drive-thru pharmacy, so they had all seen him many times. And, no, she was not busy, lest anyone use that as an excuse for her not showing one iota of empathy.That was very cold and when I told a friend that, he said he would have asked to speak to a manager right then and there, and he would have stopped going to CVS. I know... I should have taken my thousands of dollars of my/my family's prescriptions from CVS a long time ago.Well, I have now.As I said, Goodbye and good riddance, CVS! A weight has been lifted! I no longer have to deal with your horrible Pharmacy anymore!

Jeana Monroe

2024-01

Terrible experience both digitally and over phone when trying to transfer a prescription. Tried for 4 days and gave up and went to Walgreens. They got it done in hours. CVS customer service is declining.

thai nguyen

2023-05

The location is great for where we live. However, it stops there. We had to purchase 2 needed medications during the generic shortages and had to pay brand name prices. The pharmacy tech said that they could override the brand prices since there was a shortage. The pharmacist (blonde), named Mally, told my wife that she would be fired by CVS due to “massive profit loss” if gave the meds for patients at generic costs due to the shortages. 1. For medication 1, and as the “DOCTOR of pharmacy,” she didn’t know that she could override even when her TECH said it could be done. So I paid a higher price and she would not help me get the insurance subsidized rate when I could. 2. For both script 1&2, she did not bother to call the physician to get a pre-auth and just processed the prescription, making me pay the high cost vs the discounted cost. Then she said it was up to the customer and physician to know that it should’ve been a pre-auth process. After the prescription was processed, she said it was too late to re-do the prescription and I had to pay the high cost. She said she’d be fired if she gave me the discounted rate. 3. Even before she filled script #2, I discussed the shortage and the cost because of the experience with the first medication. She said she would look into it and call me. This was on a Monday. On Wednesday, I did not hear from her and went in to talk to her and she said I should’ve told my physician to pre-auth it otherwise I pay the high price. I said you were supposed to take care of it and call me back. She said, “oh, my bad that I didn’t do that”. Her answer was “my bad” for everything I asked her. She did not take responsibility to call the physician or insurance for pre-auth causing me to pay a higher fee when I should’ve gotten the discounted fee. And on top of that, my medication #2 was not filled and she told me to come back later. This pharmacist dropped the ball on so many counts. Her tech is even smarter than her. In healthcare, a patient’s care and cost come first. Obviously, this pharmacist is either too stupid or has a lack of empathy or both. Mally truly lives up to her hair color.

Kamran F

2021-05

I experience superb customer service for a prescription pickup. The pharmacist spent time discussing my medication, checked on alternative medications that may be covered better by my insurance and even checked a different class of medication for pricing. I was not rushed, and felt I received exceptional, personalized care. I have had my flu shots at this location for the last 2 years and have never had a bad experience. My pick up was at 6:30 pm and there was no wait.

Meghan Tarmey

2023-06

Spent 2 hours of my day coming here and waiting for an RX called in - they said they had it in stock. It was not ready when I arrived and they said to wait 15 minutes. I sat in the parking lot for 45 minutes and when returned they told me their stock was expired and no other CVS has the RX. No courtesy call when they knew I had driven so far and that I was there in the parking lot and no solution for the RX needed. Waste of time and energy for the provider and myself.

Karen N

2023-05

I had a difficult time getting my Dr. to submit a prescription correctly. Mally assisted and was AMAZING!! This is a VERY busy location and I greatly appreciate Mally going the extra mile with such kindness! Thank you!Update...I just picked up my meds through the drive through and Alicia was able to help find an additional discount for me! These ladies are rocking it today!

Scottsdale Ron

2024-02

Pharmacist, Mally, was exceptional. Great customer service and super knowledgeable.

Christine Grinder

2022-05

Very unsatisfied with this pharmacy. I have called this store numerous times for the last two weeks with no luck. Everytime I go in they have a huge line and I'm unable to stay, as I'm a live in Caregiver for a couple and can not leave them for long periods of time. Finally I have no choice but to wait in line only to find out my prescription that was sent in two days prior had still not been filled. Plus the script that I needed before the weekend was not recieved. This is Friday, so I'm going to be without my meds for the weekend, which leads to withdrawals. The med is Effexor. I've been a long time customer, but will move to Walgreens to get away from this problem. I great for those that truly depend on their meds. Something's for to give. Not a happy customer.

Katrina Davis

2023-05

I have had root canals that are quicker than the service here. Good luck getting a hold of someone over the phone and waiting in the line at this location is awfully long. Bring a book or pay all your bills while you wait. GO elsewhere!!

Jeff W

2022-05

This place is so poorly run. A prescription was transferred from another CVS three days ago. After waiting in line for 23 minutes to pick it up today, it wasn't ready. I was told they "just got it today." I was told it may be filled tomorrow or "the next day." Really? This is not the first time something like this has occurred. They absolutely either don't have nearly enough staff or don't know how to run a pharmacy. Neither of these is acceptable. Unfortunately my insurance is Aetna, which owns CVS, and requires I use CVS to fill my prescritptions.

Leslie Gordon

2023-05

My experiences at CVS have been challenging but having employees like Maisha the other day made me feel like CVS is improving. She offered to helps and went way beyond the usual, assisting me with the Extra Bucks system. She's a gamechanger!

Ryan Clark

2021-05

I loathe this pharmacy, unfortunately my insurance requires I use CVS. If you have other options use them. They consistently fail to fill prescriptions on time despite me getting notifications that they’re ready for pickup. This location is horribly staffed with people who just make things up.I was just told my prescription wasn’t ready because it needed my doctors approval after receiving a text that it was ready for pickup. I decided to call back and talk to the pharmacist on the way home. He advised me that it simply wasn’t ready, it would be ready tomorrow. Why did the pharmacy tech lie? I just don’t understand why this location is SO BAD.

Ryan Zimmer

2022-05

CVS Corporate really needs to take a hard look at this store. It's difficult to grasp how this location is so much worse than any other CVS I've been to, definitely a management issue.Ceaser has to be one of the rudest pharmacists, I can see why this location is rated so poorly! After wasting 10 minutes of my time and refusing to sell me the quantity of medicine my prescription is written for (allergy meds no less...) I left with the same thing I can get over the counter just annoyed and with 15 minutes of my day wasted.There are much better locations with better staff, avoid this one if possible.

Michele Samuels

2023-05

Had a friend in from out of town and she forgot her heart medication. Pharmacy filled script but when she arrived it was just before closing and they shut down in her face. They had shut down the registers before 5 and told her it was too late. Woman just walked away rudely.

jessica mcdonald

2022-05

This is the ABSOLUTE WORST CVS store that I have ever had to deal with. The pharmacist is the most unprofessional and deplorable human being alive. After waiting one hour and twenty four minutes for someone in the pharmacy to answer the phone. I called the actual store and had them transfer me, I was told he was too busy to look up any information and directed me to go to another cvs pharmacy ((40 more minutes out of my way))Just so that I can have someone answer a question about prescription drug interactions. This is the second time he has turned my business away. Always citing they are too busy and or short staffed. I had also scheduled a Covid booster shot ((previously)) online and when I showed up for my schedule appointment he said he was too busy. Coincidentally I went to Safeway at Pima and Thompson Peak and they took me as a walk-in.Do not bother with this store. Especially if your health depends on it.

Zorianna Masnyj

2023-05

Go to the Walgreens across the street. This CVS closes for lunch and doesn’t care if you have been waiting in line or need to pick up a RX from a surgery. Then when I returned 9 hours later the RX was still not filled! Staff could care less. Horrible experience

Brian Taylor

2021-05

Worst pharmacy customer service of all time! Why? They never answer the phone. Try calling them and you will be on hold for 20+ min then you are forced to give up / hang up. I tried to transfer a prescription from WA state at CVS.com and this location is not an option. I'd bet ordering drugs on the dark web would be easier than dealing with cvs.

Sandra Gaare

2022-05

Please don’t waste your time coming to this CVS. Service is horrible. Staff is burned out and don’t care. They don’t fill prescriptions on time. They don’t answer their phone. They put everything “in process” which takes days or weeks to complete. And CVS could care less if you complain to them.Try Walgreens across the street or even Fry’s at Thompson Peak and Hayden for a much better experience with people that actually care.

Kevin Martinez

2021-05

Was trying to transfer my medication from California, but not only they didn't transfer it but couldn't pick up the phone. Had to go to the cvs on N frank Lloyd to get my prescription and it only took 20 minutes. Never had a problem with cvs before.

Christopher Hickman

2023-06

Had the distinct pleasure of working with Eric, the lead technician. Very helpful and personable. Happy to be with this CVS. Thank you Eric!!!!

Edwood Miller

2023-05

I mainly come here for the pharmacy and haven’t had any problems. I find the staff friendly and they always have my prescriptions ready on time.

Chelsea Nicole

2023-05

This location needs to up there pharmacy staff every single time I come here to pick up a prescription the wait is 30-60 minutes, they are so overwhelmed and under staffed. It’s ridiculous!!!

Lexie Seherr-thoss

2022-05

I really needed a medication refilled and Cassandra made sure it was filled. She went above and beyond to contact my other pharmacy that my medication was wrongfully sent to. Highly recommend her and this pharmacy!

Adam Windhorst

2022-05

Worst pharmacy. They don’t answer their phones. Was told to come in for them to actually start on our prescription that has already been “processing” for a week. DO NOT USE. There is a Walgreens across the street, do yourself a favor and use them instead.

Cole Falls

2022-05

I come in every Friday just to grab water and a snack. The second I walk in it's like the most uncomfortable feeling ever. Employees constantly watching me. Than when I'm checking out they stand right behind you. Super uncomfortable feeling.

BeckyStockett

2023-05

The check out machines are a waste of time! They actually take longer to wait for a person to correct errors associated with scanning! Please provide a person for checkout!! Thanks!

Kent Carpenter

2023-05

Excellent store! The new front end and pharmacy manager have turned things around. Friendly staff willing to help at anytime

Stephen Bandak

2023-05

This is the pharmacy that completely fails in every dimension. This location is absolutely guaranteed to disappoint every single time!!

Concetta McCowan

2021-05

I've enjoyed the whole staff treating me like family... I do admit some more than others have gone above and beyond their responsibilities to ensure my medical needs are met.

Jean H

2022-05

Online state store opens at 7 AM on Saturday.Store is closed at 8:28 AM.This location always is badly stocked, under staffed, and poor customer service.