San Tan Animal Hospital

CAT Crazed

2024-04

Funny I have zero problem with any of the vets but as soon as the manager, KRISTIE, enters the equation all hell breaks lose. This woman is married to the vet that owns the place and uses her position to abuse anyone she doesn't like. She has literally screamed at me over the phone and berated me at length. I have 7 cats I bring here.Today I was told I could not go into the room with my senior, frail cat for a blood draw- something I have always been allowed to do. This was after a 45 minute wait and my cat was already stressed. Kristy did this to hurt me.It started when I brought a homeless cat in that was sick. Kristy took the cat from me saying it belonged to a cat shelter- DESERT CAT SANCTUARY -then berated me over the phone when I questioned why the cat was in such a bad state of health. I had taken the homeless cat into my house for ten days. Then Kristy instructed her staff to deny me any information about that cats well being. Why? She has a business relationship with said cat shelter whereby they bring all their animals to san tan veterinary hospital, so was protecting them because they lost a cat. Not one thank you from her for saving the cats life, instead, Kristy brow-beat me over the phone telling me to apologize to the cat shelter for telling them they did wrong by the cat. Unbelievable.On another occasion, I was called by Kristy and brow-beat for 20 minutes and my appointment cancelled because the day before my phone kept cutting off ( bad cell service) and the desk staff complained that I was somehow rude because my phone cut off. As a consequence, I had to reschedule and treatment for my frail cat delayed.And today, the final straw, I toss a pen back on the counter after writing something on a bill and am accused by the girl of throwing a pen AT her- a complete lie Then this girl raises her voice at me, making a scene.My cat was SCREAMING during the blood draw I heard it. This went on for almost 15 minutes -- for what should have taken a few minutes. Then the tech lied to me saying my cat never screamed. I KNOW my cats scream. Now I know why she didn't want me there- they're obviously not very good at pulling blood and probably stuck my cat repeatedly. I was always allowed to go in with Sheba because she's super sensitive. It's unfortunate, because now I have to move my 7 cats to another vet-- and my sister and niece WILL be moving their animals as well. I told my neighbor who has 2 cats and 2 dogs and she may follow suit. I understand Dr Darger has complaints against him with the Az Vet board, so I guess this clinic isn't as good as I thought. And I heard a vet there broke a dog's jaw while extracting a tooth.The owners wife takes advantage of her position. And the desk staff are stressed because the greedy owners pay them $18 hour and work them into the ground, so they snap over the slightest issue.Kristy also double-charged for an emergency visit over a year ago. Kristy claimed there was no record of any visit. Today the desk staff magically finds the receipt after I tried several times to get one from the ever- charming, Kristy.I don't need to be abused to get veterinarian care for my cats. Kristy and most of front desk are the rudest nastiest people I ever encountered.There have been mishaps there - broken dog jaws and other situations - and I attribute them to understaffing and management pushing vets to do too much too fastThey rush around frantic and stressed. Overbooked and understaffed. I am SO glad I cancelled Shebas teeth surgery. I was warned by several people that a vet broke a dog's jaw during surger, & another damaged a dogs nerve and his tongue hangs out of his mouth which won't close --- and stop abusing customers like myself who rescue numerous homeless pets ( all my cats were homeless rescues), because they want to (gasp) know what happened to a cat they rescued, or want to be in the room with their frail elderly catThey charge outrageous fees, underpay and overwork their staff and repeatedly treated me like garbage

Aj Gale

2024-03

Well, I could say the team at Santan Animal Hospital are great. They’re very caring the very understanding and the doctors, Dr Billie , and all the other doctors are very good and they show a lot of love your fur babies 💕🐾 Dr Billie has been very good with one of my Chihuahuas that passed a couple years ago and I wouldn’t pick any other doctor for my babies santan Animal Hospital is the best💕 anybody wants a good veterinarian that actually cares about your babies ,that’s who I would pick so if you want somebody to take care of your babies that has love and compassion for your fur babies and give you the right diagnosis and that cares this is the veterinarian that I would pick everyone at Santan Animal Hospital is very loving and very understanding. I have a lot of compassion. I wouldn’t trust anyone else with my fur babies, Rivers, Kalani, and Jericho. 🐾💕👍😊🐕

Kaytie De Guzman

2024-02

A few weeks ago I had to take my dog into the vet ASAP. I couldn’t get him into our regular vet, so my husband and I found San Tan Animal Hospital and they were able to get us in within a couple hours! We learned our dog had an infected anal gland abscess that needed to be drained and cleaned. They were able to work him in and I picked him up about a hour or 2 later. All the staff we interacted with was so kind and caring. It was sweet to see how much they adored Mack. From the front desk, to the assistant that called us back, and the doctor; everyone was so great! It made a scary situation a lot less stressful. Thank you all for taking such good care of my boy! And thank you for sending the sweet card in the mail a few days later, so thoughtful and a sweet surprise! I would definitely recommend San Tan Animal Hospital to anyone in the Queen Creek/San Tan Valley area. Happy to report Mack is feeling much better and is back to his normal self. Thank you again to everyone who helped :)

Amanda Pacelli

2024-04

I really like Dr Oetke she is vey thorough and seems to truly care for my Dog. I don’t feel like they are pushing unnecessary test and such like I’ve experienced elsewhere. They also have been able to squeeze me in for same day appointments twice now for emergency isssues. I really appreciate that. I don’t like having to go to a Dr I don’t know especially in an emergency. :)

Shawn Moore

2024-04

I love San Tan Animal Hospital. The front staff and Dr Oetke are wonderful. I was extremely satisfied with her examination of our boxer and his legs/knees! I’m so happy we brought him to her!

Carrie Painter

2024-05

We are very happy with our initial visit as well as treatment. The appointment time was on schedule with small wait. Dr as well as assistant very knowledgeable and took time to review the records snd treatment options.

Joe Wehrman

2024-01

Friendly knowledgable staff of pet owners who treat ours like they would their own. When I first moved here in 2012 I took Molly in the visit their office to see what she thought of them. She had the run of their office (slow day back then) and liked it. When we were ready to leave they said they would like to have Molly under their care. I explained that the visit was not for them to scope us out, but Molly to check them out. Since Molly approved we have been clients ever since.....and I have already recommended them to others.

Megan McShane

2024-04

Excellent staff, they really listened to my concerns for my pet and were able to provide her with the best care. They are caring and attentive. Will always return.

Crystal Mohr

2024-04

The staff is completely unprofessional and rude. Appointments are never as scheduled. I've had to wait over an hour or longer just to have my dog put in one of their examination rooms. Only to have the veterinarian spend about 3 minutes diagnosing my precious baby without any compassion or allowing me to give important information of my at home observations for my pet. The atmosphere amongst staff was unbelievably rushed. I would any dollar that could for my family member, however the rates they charge do not match the level care.

Sophia Keating

2024-04

San Tan Animal Hospital is amazing. Dr. Pratas and the team there are remarkable and compassionate about their work. Finding somewhere you can fully trust with your fur babies is really hard, but there's no doubt that anytime I bring him in, he is in good hands. The staff listened to all my concerns and answered any questions I had both in person and over the phone, as well as wanting to know how he's doing overall in the days following his visits and procedure. I couldn't recommend a better place to entrust with the care of your pets.

Carole Schutter

2024-02

We recently got a little puppy and was looking for a good vet. Someone who actually cares about animals. Well we found one. Dr Bowen is outstanding , the vet tech Jessica is lovely and the front desk staff are really nice and helpful. My husband and I are happy and our little Lillie girl loves everyone here. That is the best part! Highly recommend this place!

Heather A

2024-03

The entire staff is absolutely wonderful and patient. Between the regular hospital and surgical side they were super patient with our male dogs. The compassion they have for each animal is remarkable and the best care we have ever received for any of our pets. Our boys have super high anxiety and will nip and they were just so gentle with them. I highly recommend them to everyone no matter the circumstances.

Brock & Megan Lamkins

2024-03

We have not had a bad experience with San Tan Animal Hospital. Every doctor and vet tech has been compassionate, kind, and helped us make the best choice for our family. That includes end of life care. When we had to make the difficult decision to put our dog down, the veterinary team supported us every step of the way. I cannot recommend this vet enough.

Kristin Loney

2024-03

I appreciate this veterinary clinic so much. I feel that the entire staff really cares about my dogs, and I trust in the medical decisions they make. They always have a smile, and are quick to make sure I understand everything that is being said, or being charged. They also follow up every time. If you're looking for the cheapest vet possible, you'll have to look elsewhere. But if you're looking for value and actual real care for your pets, you should choose San Tan Animal Hospital. Your fur babies are worth it.

Sarah Mccabe

2023-11

We have been taking all of our dogs here for the past 7 years. They are thorough at assessing the dogs and they listen to your concerns. They provide great communication about the health of the dogs and they never attempt to upsell services that are not needed.

Patty Warner

2024-01

We have a new puppy and I brought him here we were treated so well! The front desk was warm and welcoming. The assistant Chandler came in she was informative, friendly and kind! Dr Wilson was also amazing she was patient and loving! I am so happy that this will be the our little Bandits care center♥️ Thank you from The Warner Family♥️

Brittany Peek

2024-04

Dr.Billie and the staff are absolutely amazing! They are super caring and honestly the best vet I have ever used in all of my years having pets. I will definitely be recommending them to anyone and everyone in the area. I can’t thank them enough! They will be our family vet from here on out! They go above and beyond for our Frenchie.

Talia Parrish

2024-04

Just love the vets at San Tan Animal Hospital. We’ve had so many of our animals treated there and they have always been so caring and loving to all of them. It took us over a year to find a vet we were comfortable with when we first moved to AZ and I’m so happy we found them! Best Vet around.

holly barringer

2023-09

I was very happy. The Vet was very good with my 2 nervous chi's. They really liked her too! They did a great job and will definitely come back. All ready told 2 people about them.

Martha Kieffer

2024-04

I love San Tan Animal Hospital! I currently have 3 dogs I take there. Each time I have experienced kind, compassionate care from every staff member. Even when I had to put a dog down, they made the experience so much easier. I highly recommend them!!

D May

2024-04

Our experience with our pets has truly been phenomenal. From Cody at the front desk to the doctors. The prices are a bit high to be honest but the service provided has been excellent.

Training Travis

2024-04

I love the quick service when we walk in but what’s more important is the time they spend with my dog. And how they take time to try and to play and get to know him a little. It makes me know that they care about my animal like I do.

Dawn Conn

2024-04

This vet clinic is AMAZING! I was able to get an appointment right away for my sick kitty. The front desk staff, vet techs and vets are not only professional but truly care about you and your pet!❤️

Syed Tirmizi

2024-01

Recent as of 12/9/23The whole team at San Tan from front desk to owners everyone is just Great. To be specific Dr. Pratas is what we would always preferred and recently we also met Dr. Pugnetti who also was amazing. A very Special shoutout to Laura for taking care of Jaska’s bandage. Laura actually does better job at bandage than what we get at emergency hospital. Thank you everyone!I just want to give a massive shoutout to Dr. Pratas at San Tan Animal Hospital for doing what she does the best. We have been going to this location for a while now due to the care and advice we receive from the doctors. Recently we needed special care to exam all of our dogs and give them shots. Considering that we have 10 dogs lol, I asked if it’s possible to visit us instead of we bring the dogs in several trips. This place made it happen and Dr. Pratas and Kaitlyn both were amazing at our facility they met all the dogs checked out facility and took time to take a picture with one of our studs HUGO :-).Thank you again for great work you all do for animals. We appreciate you!

Casey Smith

2024-04

With 5 dogs a great vet that you can trust is critical. San Tan animal hospital is full of amazing doctors and staff. They care about your pets. They spend the time to get to know you and your pets. They really care about everyone who walks in the door. So thankful for San Tan Animal Hospital.

Jennifer Springer

2024-02

I waited only a few minutes before they saw my kitty. The assistant was very friendly (can’t remember her name) and Dr Bowen was great. Provided options for care so that I wasn’t paying for all types of tests upfront. Called me the next day with blood test results. Very pleased as always with SanTan Animal Hospital.

Angela Beckley

2024-02

The staff and atmosphere is awesome here. Took my fur baby here due his leg and they got me in right away and took very good care of him. I was so pleased i made them his vet permanently. Thank you so much for all the great care you provide for outlr pets because they are our life.

Chalene Baxter

2023-08

Starting from my first phone call with the front office, to Dr. Greif calling me with results of the diagnostic tests and explaining the different paths to take. I was so impressed with the caring environment that not only did I experience, but observed with others in the office. I am excited to have San Tan Animal Hospital be my vet. I cannot say enough! Thank you to everyone for providing a true and genuine caring environment. :)

Janie Mallonee

2024-04

Everyone is very nice. Felt very comfortable. They were very nice to my cat. Our cat goes back Friday for surgery and we have no problem leaving him there.

Amy Mills

2023-07

I can not say enough about the wonderful people at San Tan Animal hospital. My sweet dog had a surgery at another location that we had a horrible experience at. After several run around visits and thousands of dollars later. Weeks after original surgery and wound not healing. Countless sleepless nights and lost work. We were recommended to try San Tan Animal Hospital. I wish we had found them first but thankful we at least found our way to them. When his internal stitches failed completely our Buddy needed a second emergency surgery. They got us in with in the hour and had him home that night. What a difference. He healed up quickly and was soon back to his normal self. Thank You so much for all you help!