4.3 (1453)
2475 E Baseline Rd, Phoenix, AZ 85042
(602) 232-1090
petsmart.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jennifer Morales
2024-01
Our dragons love to go shopping here! 🦎Staff is always friendly and helpful. I love using the curbside and inside pick-up options, too! I would give more stars, but I have picked up dead prepackaged feed (super worms) before, and they are out of crickets often.
WANDA INES PIETRI
2024-03
They had my order ready and out to me quick.
Lance Contreras
2024-02
Always has friendly staff. Clean store. Hardly ever busy. The only reason why I'm giving 4 stars is because for the last 3 times visiting, they don't have the products I need. Not always the case, but lately some of the shelves have been looking bare.
K Clark
2023-05
The is for the customer service always friendly and helpful…. My. BIGGEST issue is when I buy worms from this location they are always all dead this time I was in a rush and my lizard needed work I bought 4 of the 50 count and was only able to get maybe 10 out of each and every time I explain to them they have no reason I’m over it
Simba
2024-02
Staff was polite and willing to help. Found what I was looking for and was given options to help save money on this and future transactions. Other petsmarts don’t even bring up the extra saving by just adding your phone #.
Thiago Palma
2024-04
Very clean and easy to find all I needed. Great selection of treats for my boxer Coachella.
Annie McDonnell
2023-11
Today I left my Cairn Terrier, Champ, with Ruby to be groomed. It was her first time with Champ, and as a senior dog, he is very cautious around his eyes. Not only did Ruby assure me he would be safe, but she taught me how to be gentle and self care for Champ in between grooms! I've spent a lot of money for his safety over the years, and I have to agree that this is one of the BEST grooming salons at South Mountain because of Ruby! She also got Champ efficiently through the service, putting my mind at ease. If you are new to the area, or want a skilled groomer, Ruby is it! Thank you so much Ruby! Champ and I are forever grateful~Annie
megan hawley
2024-02
Pet smart had what I needed which was great. For things like leashes and harnesses I just go to Walmart or some general store.Pet smart is too expensive for my taste. However it does have what I need when the general stores do not.
Young Playalistic
2023-12
Very unprofessional. The worker in the aquarium department saw me and didn't ask if I needed help and she walked away never to be seen again. Told cashier we need help she dispatched someone that never came to help us so when I went to ask the manager what's going on they said the worker went to help the other people in store and she is busy when I was there first. I left and took my business elsewhere
Stephan Muhammad Sr
2022-05
My wife moved out here from California (I know. I know. They're all coming out here. Sorry y'all 🤣JK) and brought her dog and cat with her. After finally unpacking most of the boxes, she couldn't find her dog's vaccination record. We went to PetSmart to go to their Banfield Pet Hospital and see if we could get a copy of everything. They were not able to give us a copy of the rabies shots but were able to give us everything else. While we were there, we went to look at some goldfish & minnows for our LEHR garden. The associate that helped us was very nice and the fish were super affordable. That was about a week ago and the fish are thriving in the 80 gallon tank they were placed in. We haven't even had to add fish food due to the amount of bugs they are able to eat on (mosquitoes, etc).
Jessica renee
2024-04
Employees are very helpful and the store is clean and organized
Patricia Fernandez
2024-01
Loved the service! Great team. Rihanna treated my Ginger so well.
Pink Reine
2024-01
Very nice staff, we were helped with all of our many animal needs.
Javier Cordova (Spawk and Co.)
2024-02
This place is great and the staff was helpful. Can't wait for the vet to open soon.
Maribel Stroh
2018-05
It's OK..But I wish employee's were more knowledgeable about what they carry and also wish they were more enthusiastic about their jobs. It's almost like they are there only for a paycheck and not truly animal lovers. It's a little disappointing, my husband and I are very much animal lovers and it would be really great to meet other folks that are just as excited about critters as we are..🐶🐱
Daryl Demo
2024-02
Went here for milk for my puppy, the staff was helpful in any way they could be.
Shirley Chee
2023-12
Best place if you love your pets. They have lots to offer. Great place. Check it out for yourself.
kmar c (phxkc77)
2024-05
Maggie visiting Petsmart.. Vet & Grooming , and wonderful staff.
Hi
2023-05
Blessings likes the ppl here there very friendly she likes walking around blessings doesn't get nervous with them she was happy when they finished her grooming
Michael Steinke
2024-03
Friendly and helpful always. Had a good variety of litter boxes.
Jessica Moore
2023-09
Great Store. I've had staff help me with every question I've had about feeder bugs and cat food. My product isn't always in stock, I should get better at checking the availability online before visiting the store's location. You can always use the coupons from the website in the store as well if the discount isn't already apparent on the shelves. So make sure you check to see if your pet food is on sale online first.
Maria Barajas
2023-06
I’m extremely disappointed with today. So I had called a week ago to schedule my puppy for a bath and the lady I spoke to on the phone said it was fine for me to book the appointment with my puppy having a sprinter as long as she doesn’t have any pain and she’s able to get up and they were gonna cover it. She had asked first before scheduling us in. And right now I took her to her appointment and 2 of the groomers said they weren’t able to take her in. One of them that has a mole on her face was extremely rude. I have never been so disappointed till now.
John Wick
2023-09
They used to have really nice horned worms and now they are tiny like their Dubia roaches. Crickets are fine.They have a decent selection of pets. Fish, birds, cats.. regular pet smart stuff. Employees are nice, area is nice.
Cass Shields
2024-04
Clean, great customer service and found what I was looking for.
James Gama
2023-08
Bought an engravable dog tag. Went to engrave at the kiosk next to checkout and it said it was out of order. Nobody seemed to know or care anything about it. They told me I COULD go to another petsmart or get a merchandise credit. So they get my $25, and I have to schlep around for what I paid for. They said they couldn't void the transaction, so I have to wait 3-5 business days for a refund.
Vanessa Horie
2023-05
We took my lab mix here for a grooming session. Prices are comparable to other groomers we have used. We normally add deshedding to her grooming and the total comes to $88 here. Karen did an excellent job cleaning up our sweet girl! All of the employees were very kind and communicative. I do wish the grooming session was a little faster though. Regardless, thank you for a great grooming experience! Kaiya smells great and is super clean!
Connie Evers
2022-05
Great place to buy things for your pets. Iuse Banfield vets to keep my dogs up to date with their shots.
Lee Lyric
2023-05
My partner and I just happened to be near this location; not our usual store, but were happy to find our cat litter was in stock. We easily found everything we and our friends were looking for. And check out was quick and easy. I would definitely recommend this location.
Licigbadassb
2022-05
Easy to get to. Plenty of food options around for takeout, making running errands slightly less annoying. This location is the closest to my house.
R. E.
2024-01
Place is clean and the employees were very helpful and friendly
| Monday | 9 AM-9 PM |
|---|---|
| Tuesday | 9 AM-9 PM |
| Wednesday | 9 AM-9 PM |
| Thursday | 9 AM-9 PM |
| Friday | 9 AM-9 PM |
| Saturday | 9 AM-9 PM |
| Sunday | 10 AM-7 PM |
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