4.5 (81)
4535 E Thomas Rd, Phoenix, AZ 85018
(602) 840-9113
stores.petco.com
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Wendy Halpain
2023-12
They were amazing to my Jenny! They did a wonderful job she smelled amazing much of her shedding was gone and her nails were perfect we will see be back š
Keith Henderson
2024-02
Very disappointed that Petco disguised their 15% rate increase for pet grooming as a "materials fee". Why not call it what it is - a rate increase. This would have been the transparent, customer friendly, ethical approach. And they used the .99 approach as to not cross the $6 threshold. While I was content with the service, I will now shop around for grooming services.
TriciÄ Steinsholt
2024-04
She did a great job grooming my dog. Friendly, courteous, and most important, my dog liked her. Thanks
Amiyah Ty
2024-04
FriendlyI live on val vista and adobe and travel to this location for my Oliver ladies are friendly and knowledgeable
AngieLove
2024-04
Charlotte came out looking brand new and smelled so good lol
Donna N
2023-09
I had a curbside pick up order that I placed online. I got the notice from the app the order was ready, I clicked the Iām on my way button on the app, and when I got close to the store, I clicked Iām here on the app. I sat in front of the store for almost 10 minutes and decided I would go inside to pick it up since it didnāt seem anyone was going to bring it out. When I went in the store there were four Petco employees in the front of the store just talking! None of them seem to be aware of the fact that I was there to pick up my order or were any of them preparing to bring it out to me! I gave them my name, picked up my order, and took it myself! No one offered to help me with my order! Ridiculous service if your employees are going to ignore it! Bad customer service!
Amia Terry
2023-05
The staff here was extremely friendly and they treated my baby with the upmost care! I will definitely be back Tracey was amazing.
Tracey Anderson-Ware
2024-01
Arielle was a great groomer and stylist for my Nipsey!!
Pat Priest
2022-05
I called this location. There is no receptionist to take the calls. You get a long recording that say slot. But to me. Well I will skip that part. They do say you can schedule and appointment on line or leave you name and number. We will return your call with in 24 hours. Well have 72 hours I called them back. I left the message of how upset I was. No return call. My dogs are still puppies. Their nails grow very fast. They both are breaking the skin on my arm. Which is scaring me. My girls have had all their shots. I usually take the to the doctor I have used for my pets. I have moved and want a place I can depend on the give my girls the shortest nail trim with out hurting them. Now I am looking for a place that really cares. When I find the right one I will take pictures of my beautiful babies I adopted from the humane society. They are my heart.
Michelle Hernandez
2023-12
I have called several times in the last week and they NEVER answer or return my calls. I was a regular customer and I will not be returning.
Jill Murphey
2023-11
The groomers were terrific, did a splendid job and we will be back :)
Courtney Belanger
2018-05
Iāve been getting my dogs groomed by Renee for the past 13 years. She does an excellent job and my dogs love her. I am constantly referring family and friends to use her. She even will shave down my long haired cat twice a year! I think sheās professional and has provided me such great customer service. My doggies always come home looking their best! š
adam valente
2020-05
We love Renee at Petco! Our dog is very nervous about grooming and afraid of other dogs. Renee is does a beautiful job and is so kind and loving to our dog. Petco also has a wonderful protocol to insure that he does not get hair in his eyes (a problem we had with another groomer that resulted in an emergency trip to the vet).
Bon KeeKee
2022-05
I waited for the next available appointment that was 5 days out, only to be texted 2 hours before that they had to reschedule. Things happen, I get it. So I texted back and stated that āI really do need his nails trimmed today so thatās okay, Iāll go ahead and proceed with the cancellation.ā Whoever was texting wrote back āokay well we canāt today. Iāll cancel your appointment thanks.ā Not sure about the service but the process to get to that point is frustrating and their employees seem unnecessarily rude. No thanks!
Blast Blast
2022-05
Was able to be seen without an appointment as a quick walk-in just to have my puppy's nails clipped. Quick, fairly priced service. We'd definitely return again.
Mario Hermosa
2019-05
My wife took our little dog to have her nails cut. The girl in grooming wouldn't do it stating she had a broken finger . Really? If that's the case, where was a reliably person? We're taking our business elsewhere!
Shanna Horn
2020-05
I took our little dog here for a much needed groom. My living situation changed dramatically and I have not been able to get her groomed due to financial restraints. I feel terrible about the condition I brought her into the salon in, very matted. Instead of the staff being understanding I was judged the minute they looked at my dog. They refused to groom her. People try their best and sometimes situations can cause some things to be put off for indefinite amounts of time. To the staff- how dare you judge others. Youāre not God. Get off your head out of your a** and be a decent person.
shelly killary
2024-01
Arielle is amazing so talented
Janice Morari
2023-05
They did an awesome job grooming my dog and she isn't easy to do. I won't take her anywhere else!
Ryan O'connell
2023-05
Just introduced "Obbie" to our local Petco and he loved it.
Walter Kimble
2022-05
Very Pleaseant and patient with my baby girl.. She treated my puppy love with just as much care, affection, and love as I do. ABSOLUTELY LOVE the grooming staff.
carissa walker
2021-05
Renee was amazing she took care of my dog and did extra because her coat was shedding. She was fast and my dog looked so good when I picked her up.
Lee Hillson
2020-05
Madison did an amazing job. Bot dogs were excited. She was very friendly and professional . My boys were very comfortable there and that is important
Maria Anais O'Malley
2020-05
Madison was very kind, loving with our pet and did a thorough job grooming him :) Facility needs a little more TLC, but the service was great!
Kristy Watson
2023-11
Thank you, always the best and take care of my dog.
Sheryl Iida-flores
2023-12
My Ehu didnāt come home traumatized
E_ B_
2018-05
Renee groomed my little dog twice. She did NOT express my dog's anal glands both times. Other groomers at Petco have expressed my dog's glands in the past, but not Renee. And, apparently Renee is the grooming manager...she stinks as a groomer. I'm NOT paying Petco $50+ dollars to express my own dog's anal glands. His glands were packed and leaking. VERY BAD GROOMING.
Ashley Shields
2020-05
I LOVE this location for Grooming Services. Cherie R. was Biggieās groomer today and I am so in love!!! She did an AMAZING job and I will only come here for now on!!! Instagram @biggiesmallsaz
Stacie Torkkola
2022-05
Courtney is the best! Always so helpful getting us scheduled and the dogs are so soft and fluffy when they come home! :)
Kenneth Maggard
2022-05
Tanika is the best! She does beautiful grooming and the animals love her. You can just tell she loves her work and the pets.
Monday | 8āÆAM-6āÆPM |
---|---|
Tuesday | 8āÆAM-6āÆPM |
Wednesday | 8āÆAM-6āÆPM |
Thursday | 8āÆAM-6āÆPM |
Friday | 8āÆAM-6āÆPM |
Saturday | 8āÆAM-6āÆPM |
Sunday | 9āÆAM-6āÆPM |
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