Verizon

Tim Disney

2024-04

Staff is great, answered all our questions, wanted to be sure we were happy with our new phones. Justin took care of the setup and explained how to do the transfer, in case we ever needed to do it ourselves. He was patient and focused on providing us with the best results possible. We would highly recommend this store.

desert diamond

2024-04

Lila was working alone, but took time to give each customer as much help as they needed.

Shelley Howell

2024-04

Quick easy answered all my concerns. Set up my new 14 and service was really great. She was very knowledgeable

Gwyne Travis

2024-01

The people are always friendly. This was the first time I have ever paid 40 dollars for a in store service fee. I bought 2 phones so I had to pay 80 and then be charged 35 per device from Verizon. This is a first for me. I have never paid this fee before. Next time I will just do everything online.

Tom Couldridge

2024-04

The sales associate was excellentAnswer all my questions and did a first class jobI wish she worked with meAll the best

Charles Carroll

2023-08

Exceptional customer service! Jessie spent 2.5 hours helping us setup a business account due to a computer system glitch. Went out of her to fix the problem awhile being friendly and polite. She made a difficult situation enjoyable with her bright smile and pleasant attitude. Store manager Martin was also very helpful and made necessary calls to get the account approved. Very impressive experience! Well done!

Connie Billingsley

2024-03

The young man was very helpful and attentive. His suggestions were valuable and I was able to purchase just what I needed

Georgia Dysterheft

2024-04

The staff was amazing! Good people, good atmosphere. Best experience ive

Jayne

2024-03

Decent wait time-friendly guy, helped me a lot w/issue of cell

Bayleigh Slipek

2023-09

Alex was awesome! So glad that he was able to help me today. He went over and beyond for us to make sure we got everything we needed.

Isabelle Herrera

2023-05

Got everything taken care of Justin has always been super helpful for any issues I’ve ever had no matter how small. He’s super knowledgeable and makes sure that I have a full understanding of everything that is occurring with my account. I’ve attempted to work with other reps there in Pinetop-Lakeside and had horrible experiences where I decided that I trust Justin solely with my account. He is an outstanding rep to work with every time and is consistently reliable to follow up on any issues.

Curtis Reed

2023-09

I recently purchased an I Phone and could not get it to connect to Verizon. After trying to fix myself, I went into store. Alex went over and above to help me. I was there over an hour and Alex was very knowledgeable and made sure that my phone was working before I left store. Highly recommend.

Karen Suedmeier

2023-08

Stay far away! We only tried Verizon service for two weeks, and it's taken an incredible amount of time and money to get rid of them. I don't normally write bad reviews but this was BAD.- Verizon lies about their service and their charges- there's a 1-2 hour wait every time we go in to the local Lakeside store to get helped. The employees are kind but don't have the power to solve issues- phone customer service won't help you. I talked with about 12 different ppl, trying to resolve issues- when setting up our service, the manager told us we had 30 days worry-free to ensure it worked for us- the coverage was TERRIBLE. Literally didn't have phone service in the Verizon parking lot in Show Low.- we canceled our service after two weeks of trying to make them work- we were wrongly billed after being told there were no further charges- local store said that they would follow up. They never did, though I went in multiple times.- I ended up paying the wrongful bill anyway, to save my credit score. And when I did? I called to pay, and there's an extra $10.00 charge just to talk with a representative!Steer clear of Verizon at all costs!

Tara E

2023-05

Mary helped us out today and let me say, SHE WAS AMAZING!!!! She was so knowledgeable and explained everything so perfectly. She is truly wonderful! I normally don't leave reviews, but the way she cares about her customers blew me away!!!! ❤️ Thank you so much Mary!!!! 😊

Garth Orkney

2023-05

Justin just spent 40 minuteshelping me activate a new phone that had a SIM card problem. It was quite a process but he knew what he was doing and I walked out at closing time, problem solved. I was fortunate to have him there to help me.

Janet Sargent

2023-11

I was pleased with the kindness, courtesy,and professionalism of which my situation with Jessie was handled.

Audra Serrano

2023-05

Michael is the best! He made my transaction problem free! He shared great tips on making the best of my mobile connection from my jetpack. His service went above & beyond what was required. Excellent customer service!

Cindy Stirling

2023-05

I had to share what great customer service experience I had at the lakeside, Arizona Verizon store. Dallas- couldn’t have been more helpful, knowledgeable, patient & kind. She made upgrading my phone and purchasing the 5g home internet sooooo easy & quick!!! I live in San Diego and have been putting the phone upgrade on hold for over a year because there’s always a 4+ hour wait for walk ins and there’s never availability to schedule an appointment for the days I’m available. While visiting my hometown of Lakeside I decided to walk in on a whim to see if they had time to assist me, & they did. Probably the best Verizon customer service I’ve ever experienced in the past 19 years!!!! That’s saying something. Thank you Dallas, I definitely see management in your future. You deserve to be recognized. :)

Mary Bickerton

2023-11

Justin was fantastic in every way. Don’t let him get away

Brian Mccarter

2023-05

Justin was by far the best salesman I have ever had the pleasure of working withThis guy spent many hours over 3 days to resolve an issueHe never gave up and was able to help other customers at the same time !I highly recommend him and the storeThanks Justin !!!

Liv Bliss

2023-05

If I was rating the people working at this store, I'd be giving a straight five stars. They are, in our experience, unfailingly helpful, patient, and well informed. The trouble is that this location is tragically understaffed. Today, after a one-hour wait, we were still fourth in line to talk to the one person in attendance (who had managed to serve 1.5 others while we were there), so we had to leave, following the ten other customers who bailed during that hour.

Linda Mettie

2023-08

Excellent service! It was a good visit. Alex was very helpful. I love my new phone!

Carol Reinlie

2023-10

Alex was very kind and helpful. Definitely recommend him and this Verizon store. Super friendly, efficient and helpful.

Tyler Kay

2021-05

We experienced great service and help with what we wanted! I would give 5 stars for that for sure! I give 4 stars for the fact that the woman helping us did not acknowledge the people that came in. Did say "Hi, we'll be with you shortly" or anything close to that. Other than that, I will be going to this store way before any Show Low store.

Bruce Bishop

2023-10

Great service, noticed that your associate took great effort to solve a customer's problem in replacing a damaged phone.

Phillip Burum

2023-05

I could not ask for better service. I left the office with a smile on my face and return the next day with a cake and Safeway bakery for them to let them know that I appreciate their hospitality.

Jenella Crosier

2023-05

I went to the Verizon store in Lakeside today. There was a very short wait before I was helped. Dallas was very helpful and answered all my questions. She helped me to pick out the right charging cord and more powerful and faster for my tablet. I had lost the old one and I was using the wrong one to charge my tablet.

Sarah LaMay

2022-05

My experience with Mary was absolutely amazing. We went in with a few billing issues. Needed a transfer and new phone. Everything went so fast and smooth. I was out within an hour. Mary did amazing!

Sheyn Prenovost

2023-05

Need more people here. Tying to buy a phone and spend money but I'm not waiting over an hour for someone to help someone remember their passwords.Lost out on a sale. You have a big promotion going. Wasn't the only one to walk out while waiting either.

Sheila Verbraken

2018-05

Allan was very patient and explained to an older person in a very understandable words info on my iPhone and tablet so I can now do my email on my phone for the first time in 3 years. Excellent employee with a waiting room full of people needing service!!! In other words he acknowledged every person entering store that he would be with them as soon as possible and they waited for him!!!!! Less pressure on him he had a helper!!!! I have been in this store several times and he gave me the best service ever!!!