Family Dollar

Gabby Gonzalez

2024-01

Really bad service from the person who was at the register. She doesn't know how to be in a customer service position. I am a manager somewhere and I no where near treat my customers that way. All this came about me drop something by accident and I picked it up she got upset I even apologized and she kept ranting her mouth and saying stupid comments I just has to be the bigger person as a customer.

Danielle Berryman

2023-11

Bunch of crackheads hangout outside this store, it would be pleasent shopping here if not for that. The employees are always nice and helpful.

Bernaleen Ethelbah (Bernie)

2023-05

This store had my business. HAD. I was a three times a week customer until this past Friday. Never once had I seen an associate respond to a customer with any type of negative words and or behavior until 7/23/22 close to the 4 o'clock hour.I was in line behind 1 other customer with adult diapers size XL for my mom who is 86 and feminine hygiene products for myself, when I was asked to leave for suggesting a customer having a valid completely call the better business bureau for paying more than the displayed cost. I asked for a reason to why I was not going to be served the worker gave no reason. I stated that I wasn't stealing or being disruptive, fighting or arguing with anyone. All I did was agree with the customer who was right in her argument by stating it's against the law to falsely display one price for merchandise and then ring it up at a higher amount. The worker agreed it was against the law but she agressivly reiterated "we just had a meeting and this and the price is whatever it rings up at. Further more she started questioning the older lady about items she was claiming to be overcharged for by asking " did you even buy this here? When did you buy it? So you want a refund? But the price it rings up at is how much it cost." The statements the worker made where done so in an aggressive tone, an angry demeanor, and a countenance that expressed annoyance and inpatients for the customer. The customer was older than me and she is Native. IDK how many people have witnessed or experienced first hand on how customer courteousy is given on different levels depending on your ethnicity or race. It sucks. It really does. What's sad is most of my people take the BS and agree to be wrong when in fact all they did was express a concern. All the while this lady is trying to support her argument in why she should pay the displayed price for her hot dogs and Ramen noodles the Family Dollar kept interrupting and arguing about why she's right and the customer is wrong until I suggested that the customer contact the better business bureau. That's when her agressive tone and attitude spat in my direction by asking me to leave without my own needed items and most importantly my mom's adult diapers. My parents are 86 and 81 who have been regular customers at this store since it was built but now we will not be able to shop there anymore because I spoke up on behalf of a Native American Woman who became timid after a worker's agressive behavior escalated with the volume of her tone.I was informed that I'm not allowed to return because I was harassing the stores today. If asking to speak to a supervisor with a valid complaint is harassment, does that mean that customer courtesy no longer exists?Like I said earlier, never once in all the years that this store was first opened did I have a complaint until now.The supervisor wouldn't hear me out because the worker (D) stated that I was the one she was talking about. Further more the worker answered my call where I asked to speak to a supervisor and told me she already said she'll handle the problem when corporate contacts her. So year's of mine and my family's business meant nothing to this store. I hope people will stand by by me in no longer shopping at this store who values no customer loyalty. I find it odd that this worker (D) is intercepting all my attempts to speak with her supervisor. Why?

Ann Justus

2023-06

Quick pick up of items forgot or run out of while on mountain. Nice lady on register. Great prices.

Brad Ranks (Brad)

2023-05

DIRTY, DISGUSTING, COMPLETE MESS. NEVER GO HERE. This is by far, the worst kept store on the planet. Shacks in 3rd world countries are cleaner. I REALLY wish I had taken pictures because you would not believe the food, trash, disarray, broken everything. It's like a bathroom exploded and nobody bothered to clean it up! YOU WILL NEED A SHOWER AFTER VISITING HERE!

Sunny Sün

2019-05

This is the cleanest Family Dollar out of the 3 stores locally (Show Low, Lakeside and Pinetop)!! I live close to it and go seem to be in there several times a week. Even if I'm at Safeway and need something from Family Dollar, I drive back, past my house, to this store instead of going to the one that's right next to Safeway.

James M

2018-05

They ahve a nice selection of things to grab when you dont want to go all the way to show low. Prices are good and the manager Ophelia is very helpfull. I bought some really cool pillows for my cabin at $10.00 each

Alyson Hill

2021-05

The place is great. The staff are very friendly and they carry some pretty awesome products. Worth looking into if you need a quick grab, pay and go experience.

LoveMe Now

2020-05

Bought a charging cable here that didnt work, so exchanged it for the same one...that didn't work. The lady working said we could exchange the cable for anything electronic including a movie. Then when we tried to do the exchange for a movie tried to tell us we couldn't do the exchange unless we get the same cable. Which there were none left. Had a terrible attitude and didnt seem to care what so ever!

Jim Walker

2023-05

Kind of a mess. Empty shelves, boxes of merchandise sitting everywhere that needed to be shelved, empty boxes sitting around. Merchandise scattered and not placed under correct price tags.But if you need something. It may be your closest choice.

Wyatt Lee

2021-05

Worst family dollar I've been too, I will not be back. Waited for 10 minutes to be helped and saw and spoke to 4 incompetent employees who told me the cashier would be up in a minute. WHAT DO THEY GET PAID FOR THEN?

Faith Lamiroult

2021-05

The staff here is mostly pretty respectful but there is a manager that is telling the other workers i tried to fight her at the register when she has never helped me before.

Pj Cunningham

2021-05

I've been going here for almost 2 years now i live behind you guys but this past 3 months your new general manager has never seen me or my husband in there but proceeds to say that we are band and to talk down on our name she is disrespectful and rude and make me not want to shop there even know we have spent most of our money there for food becuse you guys have amazing prices you guys should really have a talk with her because her custom service is horrible and she is very unprofessional

David Parmigiani

2019-05

Nice store, it's going through a change so it's out of sorts. Items aren't priced so it's a little hard to shop. People were nice.

Tammy Zollman

2023-05

I have never seen such a mess boxes everywhere nothing stock shelves empty I’m still in shock at what I saw!!!!

Andrea Gold

2017-05

Very handy place for canned goods, toiletries, seasonal items, supplies, and sundry items at good prices. Popular store near the edge of Pinetop. Especially useful for travelers.

Shelly Powell

2023-10

Family dollar is great! Lots of different things

Tommy Cruz

2019-05

Everyone at this store is very great they always have what I am looking for. Very clean and neat.

Christine Urias Sergeeff

2023-05

Desiree, the best customer service I've had in any Dollor store🙆‍♀️

Renny Johnson

2021-05

Wasn't very crowded. Good place to get simple things when you're in need of something quick.

Shandon Sullivan

2017-05

Nice clean store with plenty of options. The employees were all nice and friendly.

Cheryl colelay

2022-05

I love that there's a lot of things you can do for every age I highly recommend this place

Erick May

2019-05

People are very helpful once you walk in the door. They welcome you right away.

Karen & Ray Tafoya

2019-05

Love shopping at Family Dollar store in Pinetop, Az.( Across from Lions Den )

Deloria Alchesay

2018-05

Get your greeting, birthday, and any occasion cards here. 50¢

Rev.Nicola Parise 111

2022-05

Almost stock everything, great for a quick fix

Lisa Lerma

2021-05

Close and convenient grate people who work there

Rose Boeing

2018-05

Good cheap stuff but it's getting dirtier in here.

Tyrel Francisco

2022-05

Clean store and friendly service

Josephine Cruz

2023-05

Find the item that I am looking for.