4.1 (465)
1100 AZ-260, Cottonwood, AZ 86326
(928) 649-0488
petsense.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Anna George
2024-04
Hi everyone well I’m coming on here to say petsense grooming is so wonderful my pup Natasha is so beautiful but she gets dirty. lol what dog doesn’t. I all take my daughter’s pup there as well and I’m going to share photos with all. This is what the wonderful ladies at the grooming department can do. Plus there is never a time I walk in or out mad or disappointed we walk in with a smile and out. And I’m in there weekly and the consistency is wonderful for Natasha cause she knows her friend Dani and she loves her. Thank you Dani you’re such an amazing woman.
Rodolfo Jesus Rodriguez
2024-04
Online or in-store, this is a great place for all your fur baby needs. The local store is always well stocked and has a wonderful staff. They also have grooming available should your fur baby need a little dolling up. They always have pet related events going on at our local store. Give them a call or come by and say hi.
hippo whatamus
2024-02
Friendly staff, good selection. Plus I bought the cutest "cupcake" dog treat up at the counter 💓
Richard Owsian
2024-04
All around great place, amazing selection and the associates were very diligent and helpful with what I needed, the absolute best place to go for your furry family members!
larry johnson
2024-03
I took my golden puppy to get groomed and Dani in the groom shop did an amazing job informing me of what my puppy needed. They truly care about the well being of the dogs that they work on!
Crystal Tucker
2024-03
Worst groomers on the planet, tried to tell me my dog had matted hair...haha, I know what matted hair looks like, this girl has what? 3 yrs experience? Right? I'm 66 grew up on a farm, I know matted, my dog was not matted, it had been raining & she was dirty & needed a bath, but she wasn't matted, she has very thick aussie hair, I guess I should have brushed her before I brought her in I didn't know they were such delicate wall flowers at this groomers, now my dog is screwed up for the rest of her life. DO NOT TRUST THESE GUYS IF YOUR DOG HAS AN UNDERCOAT.....But they shaved her...her under coat...which you never ever do....thats a big no no ...that never grows back on a dog right...not ever...guess they didn't teach her that in groom school...now my dog is screwed up forever...
Julie Mills
2024-01
Ashlynn does an amazing job on my little scared Maltipoo Prim, and every time we go she is a little less nervous. I know how much she loves the doggies, my dog PICKED HER as her groomer as she's very timid and came up to her for pets without showing any sign of nervousness....
David Shore
2023-12
The lady running this place is excellent. I got a soft muzzle needed for the Sedona shuttle buses.
Darlene Jones
2024-04
Clean helpful but a bit pricey.
Robin Ashcraft
2024-01
Great customer service. Best 1 stop petshop in Cottonwood
Jack Murray
2023-08
Checked web site for cottonwood store it said they carried product we wanted but they don't. When questioned person in store gave us the generic answer that web site was company wide . We will not be back due to store being so over priced .
Kernel Sandy
2023-05
There was an employee that had to be continually called to the front to do her job. She seemed a bit aloof. One of the many times she wandered from the front, she decided to approach me and give me unsolicited advice for my dog. Keep opinions on harnesses and collars for people for ask.Store didn't feel very clean and there was no music making it seem awkward and eerily quiet
Kate Stokes
2023-08
We took our dog here to get groomed. The staff was incredible! They were so kind and helpful. They really took to Peter Pumkin.
Brittney Rehm
2023-05
Brooke was less than interested in helping us. Walked in, no greeting as she scrolled on her phone. Needed help engraving a pet tag and she put it in backwards and didn't help when I asked what to do next because again, she was scrolling on her phone.Nice clean store though.
Lauren Fumagalli
2023-08
We go weekly. Everyone here is super friendly and knowledgeable. They have great products, and Ashlynn in grooming is the best.
Pamela Marlow
2023-08
Very grateful they carried seat belts for dogs traveling.I purchased the last 2.Customer service was great.
Mary Matson
2022-05
3 years ago I gave this place an excellent review. I used get my dog groomed before he died and would still get pellets for my parrot here. I stopped in today wanting to purchase a small carrier for the parrot. It rang up at the wrong price. I asked the girl why so high and she said tax. I asked her to show me and I can see it's rung up at the wrong price. I told her the total is wrong. She says she'll check with her manager and comes back telling me manager says it's tax. I said no it's not tax, it has rung up incorrectly - look at the price tag. And she says well this is the price you have to pay because that's the total the machine says. Again I ask her to look at the price that the product has rung up at and tell her I want the price that it is marked which it is also marked on the shelf where I got it. She tells me no I have to pay this price. I said go get your manager. So she goes gets her manager and the manager asked what the problem and I said this girl can't do math and the manager tells me I'm being rude. Excuse me? Other customers were watching while I tried to explain to this girl that 39 + 4 does not equal $49. I'm done. Easy enough to order what I need from Amazon. I was so upset with how I was treated by the store manager Brooke, I came back later to return the item - only to be greeted with the sneering employee who never did apologize. And the bonus is, going to Amazon afterwards to repurchase the carrier, I found a 40% savings. Since this store doesn't care to have your business, save your money.
Sedona Oracle
2023-08
Very friendly service with a wide selection of products! The only Pet Store in the area that carries Fromm Puppy Gold. Highly recommend!
Bullet Medina
2023-11
Great service. Clean store. Good prices
Wood Rat
2023-05
Such a great variety of items for your needs, the people are great and so helpful, they really went out of their way to find me what I needed.
Kelly Piper
2021-05
This store always has what we need. Very friendly service from I think her name is Shannon who works the front counter. She always remembers our dog and gives him a lot of attention. She helps find what would work best for him. Thank you for being so helpful and kind. From Rosco and family
Tami j Sprigler
2023-05
This place is pretty amazing. The staff is awesome and so very pet friendly. There's also a opportunity on Sundays to get your pets caught up with vacations. Pretty amazing store if you ask me.
Justin Mcdonald
2024-01
The lady there was patient with my curious 4yr old!
Rev'n Dr. Wendy Davis
2019-05
Excellent products and services. Had my pup groomed there and got a free airbrushed purple star tattoo ! When she didn't like the food I bought there, I was able to return it with no questions asked and a full refund. Wonderful manager too! Highly recommended! And Gaia's Place healing and wellness center is right next door and they are very dog friendly!
T F
2019-05
Love this store!! Very nice and helpful staff, all of them. My little Pom had an upset stomach and the manager recommended a natural remedy that really worked..., after expensive Vet visit that did nothing for him. Good variety of pet supplies. They have a Vet clinic once a month. Their Vet is really nice, smart and caring. I went in for shots and she offered advice about Busters dry skin condition. She solved my concerns without my even having to ask. They also have pet grooming which I have not used yet, but they are always very busy... a good sign. The only reason for the four stars is that the parking is not great. Plenty of it but a bit of a walk especially when carrying supplies.
Mara
2020-05
Helpful staff members answered questions and guided me to new food for specific health concerns. 2 staff members took the time and were focused 100% on my pets nutrition and health needs. Both my dogs shopped with me and love shopping there. Staff gave great service with several recomended options and clear advice. My dogs love the food they recommended. There is a buy 10 bags get 1 free program. It is a pleasant shopping experience. I also use groomer for nail trims...she is awesome!
Don Dishneau
2022-05
We have always had good advice when we go in for something where not sure of, we have a wiemarainer who over her 13 Years has had her little problems, and the people there seem to be pretty knowledgeable about what's best for the treatment. Plus they carry our brand of dog food at a good price
Lola
2020-05
Grooming department is awesome!! She totally listened to how I wanted my golden doodle groomed. I showed her a picture and she did a great job!! I was very impressed! My boy is a large dog around 75-80 lbs and the price they charge is very fair, for a full groom. He came back silky smooth and smelled so good. I will be bringing him back. Thanks again!
Jay Holland
2020-05
4 yrs ago I had a not so pleasurable experience there. But I am happy to say that my subsequent visits have been excellent. Attentive & knowledgeable store helpers, great variety of products and competitive prices. They have a grooming service, but I've never used it.
Monika Piazza
2018-05
We only use this store if it is a last resort. They have all sorts of foods, treats, toys, etc. Everything seems to be fresh, current. We've purchased treats and toys here. They've never been a problem. The staff doesn't really seem to care that you are there, they're almost put off by your visit. You can probably get the basics you need for a quick fix at Frys next door.
Monday | 9 AM-8 PM |
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Tuesday | 9 AM-8 PM |
Wednesday | 9 AM-8 PM |
Thursday | 9 AM-8 PM |
Friday | 9 AM-8 PM |
Saturday | 9 AM-8 PM |
Sunday | 10 AM-6 PM |
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