The Home Depot

Cheryk Manning

2024-04

If you need hardware, lumber or doors/millenary service, I do not recommend. Manager Greg ignored calls on the Home Depot scanning device that he actually answered, and did not come when paged. Associates will see you waiting, and hide in the isles on their phones - and they tell you who to find, but do not help you find them. I generally love my experiences with Home Depot, but I had to walk to customer service and ask for a manager to get assistance. So very shocked at the lack of customer service.

Zane Bandelier

2024-02

Daniel the manager was incredibly rude and would not follow store policy stated when we purchased pallets with a deposit saying they would be returnable for the deposit we put down. The guy then has the nerve to steal our pallets. Would not recommend you shop here. I have spent over 20k now remodeling and whatnot at a house close by and would pick any other store due to the manager. Staff have been okay but manager doesn’t know what is happening in the store as delays in delivers happened several days in a row with unkept promises. Manager not fit for the job.

Julia Hall

2023-12

Great customer service at this store! Spencer was helpful in telling us about the Black Friday deals today. They also had free donuts and coffee for everyone today. Very thoughtful and stellar customer service!

David Murphy

2023-05

We purchased a GE washer and dryer from Home Depot. The buying experience was wonderful. Darlene and Kevin were very knowledgeable, friendly, and professional. We ended up installing the machines and pedestals our self. We are extremely happy with the machines and all of the features and capabilities they offer.Wish I could post another review after today's experience! Not with appliances, but with the plumbing department and store staff. Horrible service!

Mark “ALL PHASE HANDYMAN” McKay

2024-04

This is the best Home Depot EVER! All of the staff know where everything is located. They even have a lot of knowledge about repairs and installs. Very friendly and knowledgeable.

Naty

2019-05

I need it a jumper cable for my daughter car, and I knew I could get here what I was looking for and more. The workers are always willing to help you with anything you are looking for, so if you ever feel lose and not knowing what are you looking for don't doubt of asking someone.BTW: they have the cleanest bathroom I ever seeing, to bad they need someone to keep the maintenance

Pamela Kittelson

2024-03

Customer service was better than most stores I've shopped in. They had everything I needed and will shop there again.

Martin Florez

2024-01

CSR Toby CTL4789 at this Home Depot was incredible and very professional. As a business owner this is the type of employee you would want to hire. Kuddos!!!!

Cynthia EmailForCynthia

2023-08

My favorite home depot store. Staff member Lea (pronounced Le-ah) in customer service fast, knowledgeable & always provides best customer service.

purplepilot

2023-10

Just left your Cave Creek store. I wanted to get some information about a side entrance security garage door. I wanted to contract with Home Depot for a measurement, door purchase and installation. The salesman in your door department was busy with a customer so I wasn't going to interrupt. HOWEVER, a half hour later he had not concluded his business with the customer. And there didn't seem any urgency on his part knowing full well that I wanted to conduct business with him. Not even a polite..."sorry sir, as soon as I finish up here I'll be with you". This isn't the first time I've had an issue with salesman in your store. They could care less about the customer. I walked out.

Sean O'Brien

2024-05

Wide selection, helpful staff and reasonable prices.

Mike Rapp

2023-05

Very helpful and knowledgeable people at this location. Must be long time employees and or retired contractors. They know their stuff. When checking out, the cashier asked what length boards I got, I told her two 8' lengths. Well she had to go measure them herself. Guess what? Yup, they were two 8' lengths. Helps to measure twice.

Keith Lawrence

2023-05

This store is a ghost town. No employees anywhere. I’ve currently been waiting in lumber for 35 minutes for someone to cut a piece of plywood in half. I called the store every 10 minutes to politely request someone come to lumber. Still no one has. Next time the added 4 minutes away to the Lowe’s from now on. Customer service is DEAD on Carefree.

randi haire

2023-08

Went in to get a desk for the office. But they only had it online. Me and my 19m old daughter and husband walks out and an employee followed us and stared at us the whole time. We were extremely uncomfortable 😕 not sure if he was thinking we were stealing but I do not appreciate this. I called to let his manager know but he kept staring the whole time we were loading her up in the car. After we loaded her up he decided to quit staring and walk in. Poor experience extremely uncomfortable.

London R

2023-09

I come here too often for my camper van project but it’s always easy to find what I need and get in and out. Employees are friendly and it’s not impossible to find help! My go to Home Depot.

xXThrillA_TrepXx

2023-08

I feel like Home Depot is a second home, especially since this location is so close to my house. Everyone is super friendly and helpful! I enjoy my trips to HD and the service provided!

Shantell Lynn (Skittles)

2023-05

Huuuugeee home depot. And very nice and helpful staff. We had to return a water heater we purchased for our RV that ended up not fitting, and they staff was super helpful and more than willing to finish the return for us. We also needed some parts for water piping and a woman than helped us was very knowledgeable and kind. I really appreciate when the staff not only can help with your needs, but they don't make you feel stupid or belittle you. Definitely will be frequently shopping at this location. 🤙🏽

Dan J

2023-05

I have been shopping at Home Depot since the late 90's and at this location (as well as others nearby) for the last 20 years. With the advent of the Internet it's easy enough to make a shopping list that directs me to the aisle and bay. I have purchased power tools and wood from this place as well as pool chemicals and electrical items. I also rented equipment here. I also took my daughter here on Saturdays for her to build and paint projects when she was younger. They gave her an apron (her size) and we have very happy memories. The staff is fairly knowledgeable but it really helps to do your own research online and ask the staff for help in pointing you in the right direction. There was only one occasion where I bought something that turned out to be a mistake i.e. I'd rather you not tell me something that may be wrong advice than to tell it to me as if you know what you're talking about in other words, if you don't know, don't make up something. The hundreds of good experiences far outweigh the one bad experience. Return policies are great and they give you plenty of time to return something.

Stone Care of Arizona

2019-05

This review is 42217 East Bell Rd location, unable to post a review (google maps connectivity) talking about a true professional where the concept of customer service is front and center. His name is Nolan Bradford. He took time to call two stores to locate equipment I needed repair. The man needs a promote in management he gets it!!!!!!

Lyndaroux Johnson

2024-02

My go to home repair place. I feel like a kid in the Candy Store😊

S E

2023-05

Service at this store is non-existent. I walked the entire store not one clerk asked me if there was something they can help me find. When I finally got to the area where I think the product (travertine pavers) and veneer stone, I asked someone in the nursery if they could help me find the product? She seemed confused and then I asked another clerk who seemed to be the authoritative one in the nursery and she told me that what we have is over there. I said I didn't see any travertine or stone veneer over there even though the website shows it's available at this location. She said that if it's not over there then it's not here. A very lazy and nonchalant response.

Kim Steadman

2023-05

My husband and I went to Home Depot last Friday afternoon and needed help with selecting a bbq grill and some plants for our new home. We asked for help and we were blessed to get Barry to help us. He went over and beyond the call of duty. He helped us pick the best trees, bushes and a grill.Did I mention that he did all of this during a bad downpour and wind of a monsoon! He even helped us load all of our purchases and took us through the nursery to pick the best plants.He is an absolute treasure of knowledge and an asset to Home Depot!

Marie Moore

2022-05

Fantastic selection of fresh indoor and outdoor plants. TONS of garden starts as well!!!Fully stocked shelves made it very easy for me to get everything I needed. All of the staff was extremely friendly and willing to help. I really enjoyed this Home Depot!

Cody Fox

2023-10

I raced to get there after work. Drove all the way up there and they decided to close the doors fifteen minutes before they're supposed to. Would not recommend

Michael Benedetto

2022-05

I understand policies and I do not want to be 'that guy', but the customer service could be better.I was picking up a 10' Ocotillo and needed to impose on a friend with a truck. So after going there several times over the course of a few weeks waiting for them to get more stock, today they had stock so I picked one.Then I was informed that they do NOT hold plants even when paid for.I even spoke to a manager, Bill, who just dismissed me.So now I need to co ordinate, go back in like two hours and hope the one or two that I would buy are still there, or I have not only been inconvenienced, but so has my busy friend.

Rob Piepho

2022-05

I recently went to Home Depot to rent some equipment due to a flood in my home. I was immediately greeted by Dave and John who walked me through the process with excellent care. They weren’t there just to sell/rent me equipment but truly had a sincere interest in my situation. They were incredibly helpful and remembered me when I came back asking how everything went. It’s the kind of customer care that people can only hope for. Shout out to Josh as well. He helped with the final transaction. I will continue to go back there. Home Depot, you hired some great people. Thank you!

keith super

2022-05

At least 15 phone calls, 2+ hours on the phone, being bounced around on hold when I did call, missed delivery windows, one month from initial order, my order is finally complete. Lesson learned. Do not order online and expect products to be delivered on time as requested. The day manager Pam was the highlight of my customer experience. There are other reputable plumbing supply companies in the area. They may be more expensive, but Home Depot lacks the ability to manage an order from order to ship/delivery efficiently. Pam did recompense at her level of authority which is appreciated, however trust cannot be restored. My only future purchases will be in store only. Order online at your own risk.

Thomas Butler

2022-05

Worst customer service. Loaded a bunch of wood that was priced incorrectly and took which took a while to do. Got up to pay and found out it was priced incorrectly. Manager made us wait for 20 minutes to tell us there's nothing they can do and fixed the problem. Not willing to help at all. Worst home Depot of all time. Managers name is Janet.We did not make a mistake Janet. You guys did. So, won't be coming here anymore thanks for nothing.

Robert Romberger

2023-06

Good place for what you need. Like any other warehouse building supply. They work hard to keep the store well stocked. Only down marked because this store is small compared to the locations closer to the city and may not stock you item.You should check online before going, you may need to go to the Happy Valley location.Store is having staffing issues. Rapid turnover and short staffed. Curbside does not work here. They ignore you until you have to go into the store.

Mary P

2023-05

We came to this Home Depot as the one closer to our home didn't have what we needed. We were very impressed; Randy in the lumber department went above and beyond to help us!