Puppy Luv Animal Rescue Thrift Store

Jenny H

2024-04

Please, if you want to deal with a RESPECTFUL, PLEASANT owner, stay away from this place! We rescued our dog 5 months ago (which that part of the process was great since we dealt with the foster) and are needing to schedule the included neuter and rabies. We were messaged by text two weeks after we adopted him to get him scheduled for neutering. We felt this was very soon, as he was less than 10 weeks old at the time. We called our vet and was told to wait until at LEAST 6 months. We decided at that time to just get the rabies done at our vet since it wasn't too expensive.We received a text again a few months later and since our dog was now 6 months, we felt comfortable making the appointment. A big reason why we also couldn't get to an appointment earlier, was because they only offer the surgery on Wednesday and Friday- drop off 8AM- pick up 4PM. Unfortunately, with two working parents who have opposite schedules and no other help, this was very hard to work around.We decided on a Friday date that would work with the rescue (again, through text). Once they realized that my dog was not a small neuter anymore, they said that date wouldn't work and they would only have a different day available. I let them know I wasn't sure if I could make that day work but I would check with my husband (I also included some personal details to let them know why). I then received a message from the owner saying "Why wasn't he fixed at 30 days? Sorry if you can't make the date, U will need to do it yourself n pay"First of all, super unprofessional, and I CALLED right away. I honestly thought I misinterpreted the message through text but realized by calling, GWEN was just as rude on the phone as she was through text. When she told me SHE was the owner, I was flabbergasted to know an owner would talk to someone that way. I was being 100% transparent with her and even trying to be personal and she was cold, rude, uncaring and most definitely lacked professionalism. She basically made me feel like I was neglecting my dog by waiting the timeframe I did (even though if you do any ounce of research, my breed of dog SHOULD NEVER be neutered before 6 months)- by telling me my dog is now "overweight for the requirement". She told me she's had 300 dog owners bring their dogs in for neuters and I was the ONLY person who could not accommodate with my schedule( UM OK GWEN). Even if this is a FREE service- which technically it's NOT since it's paid for with the adoption fee, I would pay 1 million dollars to go somewhere else to have my dog taken care of. Why would I trust you with my dogs life if you can't even communicate with a human and have compassion? SCARY to think she handles people's fur babies on a daily basis.Read the other reviews because they all match up and do not give this business your time of day. GWEN needs to learn some business 101 and how to communicate effectively with humans.

John Baker

2023-08

We adopted a 8 month old puppy from Gwen she told us that the she hurt her leg while under her and that they would help us pay for the surgery. We adopted the dog brought her home got health insurance for her and brought her to our vet. Our vet gave us the bill. We call up Gwen to let her know what the cost was. Her response was to put the dog down. We responded that if they helped pay for the bill we would reimburse them with our insurance. Her response put her down. I’m confused why offer a dog for adoption that you hurt, don’t bother to help it. Then when someone offers to heal the dog not only won’t you help but you want to kill the dog. This person seriously does not deserve to be in charge of any rescue center.

Valerie Ruiz

2023-07

We purchased a puppy here over two years ago . Our dogs are the best dogs ever had.Also, procedures are included. You just have to follow through on them.Those complaining about not getting a cone an anabiotic’s from the animal clinic. That is something you have to purchase and that is at any clinic. Those are options.

Jerry Bunning

2023-05

Very disappointed with communication and follow through. Everything was going well until the final procedures. We have yet to receive documents regarding the Spay, Chip and Rabies shot. I have texted Gwen twice. First response was it would be emailed. The second text.....crickets. Not a word.I definitely would NOT recommend North Valley Animals Clinic, their vet. Who sends a puppy home after this with no cone or antibiotics. We had to go to our vet to get proper treatment. We will not use them again. There are so many other options available.

Amy Shumaker

2023-05

This place does not live up to there commitments. You purchase a puppy for $375. With that includes getting the puppy fixed, chipped and the rabies vaccine. We have had our puppy for 2 months. Seriously have gotten nothing but the run around on all there promises. Very delayed responses and so much lack of communication it's ridiculous. They stole my money by not following through. Go somewhere else to get a puppy.

Horrorbizz 138

2023-07

AVOID THIS PLACE! paid $375 for my puppy to get shots, fixed & chipped just to get the run around on everything and not get what I paid for. My puppy had skin issues and fleas to top it off. This place basically just takes your money and doesn't actually care about the puppies well being. SHAME ON YOU GWEN!

Jennifer Dietz

2023-12

Sad for the experience we had, I’m blown away by the lack of communication. Do your research before working with them.

Calab Klusek

2022-05

The staff is nice and there’s some cool items from framed wall art to pet supplies to jewelry to just randomized stuff. It’s worth a stop in. The only complaints I see in these reviews is from folks that seem like they should simply stay home and not visit a thrift store of all places where items have passed through many hands for many years if they are paranoid; self-accountability.

Anna Bosch

2021-05

I just love shopping here I’ve found some really great items for very reasonable prices. The staff here are all so kind and friendly and caring. I love coming in just to say hi to all the friendly volunteers who work here for free and always have a smile on there face. All the money you spend here goes to help the puppies 🐶

Kim Miller

2021-05

The shop does have some great treasures but as for the women working in there I have to say it’s a huge deterrent. I’ve been in two times as of late and they don’t have the time to even acknowledge you are there. It’s even a chore for them to ring you up for your purchase. It will be hard to return there especially with so many small businesses suffering.

Krista Spencer

2022-05

Puppy Luv is AMAZING. The organization is entirely dedicated to rescuing, treating, LOVING, and re-homing puppies, pregnant mommas, and older doggies. I’ve watched them pour their hearts into trying to save every single dog they can, for years. Lots of love and respect for these good people!

Diane Listak

2020-05

Great place to shop and the money goes to help all those fur babies who are inneed. Very friendly people in the gift shop and great finds are found in there.

Alberta Esquibel

2023-05

Very awesome place to shop and very friendly staff will make this routine stop to shop!! Very good cause🐶🐈

Nancy Grant

2021-05

Nice shop but the 2 ladies working there were not wearing masks. When asked they said they do from time to time.

Sue Mcvinney

2022-05

Beautiful store! Visually pleasing, great prices. Awesome staff!! Loved it!!

Todd Rawson

2021-05

Great place to shop! Good deals. Great for all kinds of unique and inexpensive treasures!

Janis Feaster

2022-05

Enjoyed the puppy luv shop. Found some bargains and it goes for a great cause.

Donna Rochelle

2023-05

Great place to find amazing treasures along with super volunteers!

Julie Petersen

2021-05

Fabulous shop, kind people, wonderful cause, you can't go wrong.

Lisa Potter

2023-05

Great little thrift shop with lots of variety!

Katie

2023-05

love love love this little shop!

Mon McP

2023-05

Cutest puppies 🐶

Turzi BGS

2023-05

Great place