Vetco Total Care Animal Hospital

Violeta Limon

2023-08

Racist doctor!!!! Bad doctor!!!!! Dr. Cole is a really bad doctor. Things/traffic happens in life and we got 5 minutes late. They did not take in my dog for his shots. The clinic does not close until 6pm on Friday and they closed the doors at 4:40pm, unbelievable! They not care for our pets health. They just want to go home.

joseph colombo

2024-04

Staff is so friendly. Did an amazing job on my dog surgery. Kept me informed on progress and followed up afterwards several times. Prices were very reasonable as well. Couldn’t be happier. Thank you for your compassion during a difficult time.

Kelsey Kaptur

2024-04

It's taken me a little while to write this review while we grieved the loss of our sweet Lucy, but I felt the need to write this for the sake of other pets that may be taken here. Vetco is not our primary care vet, but we sometimes take our cats here when we can't get an appointment soon enough with our other vet. However, I no longer trust this vet with anything other than maybe vaccinations. We brought Lucy here a little over a month ago because she was breathing very heavy/quick and was having some coughing/wheezing fits. The vet was not overly concerned with her symptoms, thinking it was maybe a virus, but offered to do pretty much everything – antibiotic shot, antibiotic pills, Xrays, tests, etc. which amounted to hundreds of dollars. We opted to just go with the antibiotic shot and bring her back if her symptoms didn't improve in a day or two since the concern was very low. Her coughing fits subsided after the shot but her breathing did not. We couldn't make a follow-up appointment at this same location soon enough so we ended up calling our primary care vet (Desert Ark Veterinary) and literally after one phone call describing her breathing, without even looking at her, they said we needed to take her to an animal hospital and get her in an oxygen kennel (which they didn't have there). We went to Blue Pearl as a walk-in emergency and they immediately brought her back to an oxygen kennel when we checked in. It turns out she had been in heart failure that whole time. The hospital diagnosed her with a rare heart disease with very low prognosis that was the underlying factor and we had to make the difficult decision to put her to sleep. While I don't think the outcome would really have changed considering the heart disease, I still find it incomprehensible that the vet at this Vetco did not know she was in heart failure when a single phone call with Desert Ark was all it took for them to know the situation was very serious. It breaks my heart to think that perhaps we could have gotten her out of heart failure if we tried sooner or at least made her more comfortable and made it easier for her to breathe while we figured out next steps.Vetco almost always seems to have a lot of availability, which is why I started going here because it can be hard to make a short-notice appointment with our primary care vet, but it's just not worth it. I thought seeing "a" vet would be better than seeing no vet/waiting for an appointment, but now I will always just take them to Desert Ark or Blue Pearl. Both have fantastic vets that are very caring, attentive, and most importantly, knowledgeable.

Ev Silva

2023-05

I've taken my two dogs and cat here since November, they've received good care in all that time which I'm very thankful for. My Chihuahua used to have allergies so bad she would scratch her skin raw but now she no longer scratches and fur is growing back in places she was balding from. My favorite thing about Vetco Total Care is how I get points from my vet visit that get me rewards to use throughout Petco!

Mady Saints

2024-02

I called to ask if they would sell me just a syringe to medicate my dog (I had lost the original syringe, and my vet is a 30 minute drive one way) and they told me to come on down. I truly appreciate their willingness to help. Very nice and understanding.

Nurse Angie

2023-11

The staff went above and beyond for my Walter!!! They totally surprised me by everyone signing his cast and writing sweet messages for him, since it was his last cast change. Then the entire staff came in as a group to show their love for Walter. It was the sweetest, most heartwarming gesture ever. We felt so special. I love each and every person there. Their caring and expertise is miles above any other facility. I will never forget what they did for us.

Melody Joy Torres

2023-07

My 9 year old shih tzu/maltese was experiencing a lot of pain and discomfort. I called a few vets near me and everyone was booked solid and wasn’t taking in walk ins. Fortunately I called Vetco in Avondale and they had an opening on the same day. The person who took my call was so kind and friendly. When I arrived to the office , I was greeted by front desk and immediately taken back to a room. We were 15 minutes early and they took us back. The tech named Michael came in and triaged my dog , he was so patient and kind to my dog. He listened to me and observed my dog. He focused on making sure that my dog- Mochi calmed down and felt safe. As we all know, most dogs hate the vet and any type of medical setting. It’s almost as is they sense fear around them. Mochi wasn’t able to get on the table let alone allowed us to lift him so Michael took the time to work with him on the floor until Mochi relaxed. When Dr Bycroft came in, he was the same way . Super empathetic and caring. He assessed and observed Mochi , he took his time and I didn’t feel rushed. It takes a certain kind of person to work with animals, this team at Vetco is exceptional and marvelous. By the time they finished with labs and X-ray , they explained his plan of care and answered all my questions. If you want to excellent care , take your pet here. They’ll be in great hands and well cared for.

Willow Ufgood

2023-05

It was pretty good. Started off bad, I was 10Minutes late and I know that’s bad but I had called and let them know and come on, my dog is sick, you’re going to bump my appointment and prolong her misery? That’s not very compassionate. Anyway, they let me wait for an opening and it did happen pretty quickly. The technician was very nice and asked good questions and was thorough. I was kept informed by all staff as to what was going on. Then the doctor came in and that was great too, he was good with my dog who is not that nice in all honesty. He told me what he thought should be done then the tech told me how much stuff would cost and I agreed and they did their thing and I paid and left. I think I’ll make this my regular vet going forward. It was just a rocky opening.

Nicole Ivey

2023-05

The general staff was friendly but the actual service was not given in full. I had issues with my dog so I brought him in. After test results came back I was not informed that levels on a certain test were high and they were stated as "everything came back great". They gave me a prescription for something else. I switched vets and after a month the levels had elevated to the extremes. A second opinion of vets helped confirm that this Vetco did not provide me with the correct information. Once reaching out the the management to receive a refund (because the services were not compete without the correct information) they directed me to a phone number which could not help me. paying $150-$200+ was not worth my time here. so sad my dog could've really been in trouble after not receiving full disclosure. and no paperwork to prove his health for a full month. Its really upsetting to have to chase the proper information constantly with these types of companies.

Laurie Thomas

2024-01

I made a appointment to have my dogs anal glands done(i waited over a week). I got there was put in a room 20 minutes after his appointment time someone came in the room and said it was 118.00 ..They charge 70 for a office visit and the rest for anal glands. I said i didn't ask for a office visit just wanted the glands done. I asked to speak to a manager and was left in the room for 20 plus minutes waiting on a manager and know one showed up. I left and i will be taking my dog to petsmart for his anal glands and will be charged 12 dollars for the service. I will never go to Vetco again. Vetco is a no no. You should really be ashamed of the service you provide.

Sarah

2023-10

They worked with me and my senior dog to find an arthritis treatment that works well for him, and he’s feeling so much better that his playful personality is back! They also did a great job answering my questions and making sure I understood everything about his lab results and what they meant. It’s so nice to find a vet that cares about the animals and not just the money!

Michele Lee

2024-02

Was able to get same day appointment which was great. Their prices over extremely high compared to anywhere else. $348.00 for an ear infection. Holy cow!

Kayleigh Barangan

2023-11

I would never recommend this specific location for anyone’s pets. I don’t understand why this staff was so unwilling to help my dog when the staff I had spoken to prior were much kinder & understanding. I had an appointment set for 4:45 & was going to be a little late due to traffic & being 45 mins from this vetco location (it was the only location with an appointment asap for my pup), myself & my husband both called their front office 6 times each & they wouldn’t answer till my husband got redirected by petco’s actual staff. After finally getting ahold of them after almost 20 minutes of trying, they answer only to tell me it’s too late & I would have to reschedule. The manager was dismissive & did not care at all even though she could CLEARLY hear my dog crying in the background because of the anxiety & pain he’s in from his ear infection. They were unhelpful, uncaring and you could clearly tell they all just wanted to go home, with zero reguard for my pup and his pain. I would think a vet would care about their animals. I guess I was mistaken.

hannah

2023-10

My husband and I have been visiting Vetco for our two Rex Rabbits since March of 2022 every 6 weeks for full exams and/or nails trims. Dr. Bycroft and Susan with their assistants have been the most wonderful people to work with. The nicest, most knowledgeable, sweetest people to my husband and I and our beloved rabbits. My male rabbit most looks forward to seeing Susan! I would also like to note that the wonderful receptionist is professional, polite, and puts us consistently on the schedule.

Monica G

2023-12

All of the staff is amazing! They take good care of all of my dogs and cats. I only take my pets here! ❤

Shyann Matthews

2023-10

This is the best vet clinic, my little husky is very skiddish of everyone this is the first vet we have found that made her feel comfortable and safe. The staff is amazing and so welcoming, I didn’t leave without all my questions answered. Highly recommend them

Natasha D'Angelo

2023-10

Vetco has been absolutely amazing with our pups and very last minute. They have taken us in as soon as possible and diagnosed two of our pups with Valley Fever. They have been nothing but beyond accommodating especially with our oldest that was recently diagnosed with VF. Due to his age and the VF really taking him down, we did have to make the decision to put him down about a month and a half ago. But, between the time of taking his test and them kindly and caringly gave us suggestions to keep him as healthy and try to beat the VF was beyond impressive. They were very straightforward and did not candy coat anything, which I appreciate, but there was never the feeling of not having empathy. Some of the reviews that I have read sound outrageous and just not sure if those people are crazy… We also live in Chandler, so the fact that we have come here multiple times, says a lot. We are grateful for the team here!!

Sara D

2023-10

They some how lost my service dogs rabies records/ certificates that were done at this location two years ago, never answer their phone so I had to call the happy valley location which answered on the first ring. I needed the records for my service dogs health certificate in order to fly, and because they didn’t have any record of it other than a quick and simple note, it had to be redone.They also separated my friend’s service dog from her and ended up causing injuries to the dogs ear with either the ear thermometer or the otoscope. Her dog was screaming in pain and it could be heard from the lobby. The vet refused to come out and speak to my friend regarding what happened, and now my friend’s dog not only is showing head shyness due to the pain that was inflicted which will require additional training, he also had scratches on the inside of his ear from the tool that was used, which resulted in needing an additional vet visit at another vet. In the state of Arizona, intentionally causing harm to a service animal is a felony, and I sincerely hope that my friend steps up and takes legal action for the damage that their staff caused to her service dog.

Jesse Roberts

2023-10

My dogs Arizona and Hailey have both been to this vetco multiple times and seen all three doctors and I have to say all the doctors and vet staff are remarkable. Dr Bycroft took his time getting to know Arizona before he was finally able to diagnose her with valley fever and both Dr Cole and Dr De La Cruz saw Hailey for her dental 2 weeks ago. The Doctor's and Staff were nothing but kind and caring and respectfull when I had my 2 old dogs that needed to unfortunately cross the rainbow Bridge. I have the Vital care premier plan for all my dogs and will be returning with my dogs for anything they could possibly need. Vetco total care is amazing.

Tony Stephens

2023-10

The way they treated Lucifer was horrible. They refuse to let the Service dog handler go back with her Service dog. Not sure if it was because she was in a wheelchair or what their reasoning was have her she had to hear her dog cry out in pain not once but twice. This dog has videos posted of taken an IV like a champ with no indication of pain, so something terribly went wrong. They claim they did a full oral exam. However, they never took the muzzle off. Based on how this location interacted with the service, dog handler and her service dog, I 100% will not be taking my service dog here ever.

Nicole Kaminski

2023-10

After a scare with our pups paw becoming extremely swollen overnight, they were able to get us in the same day. Dr. Bycroft and Michael were great with our cattle dogs stranger danger and promptly addressed our concerns. We were very happy with the care we received!

Bryan Luce

2023-09

We had a great experience at Vetco Total Care Hospital, the doctor and technician were kind and attentive to my cat. She received excellent care and her treatment was affordable. We will definitely be returning.

kaylee hunt

2023-10

horribly experience. Duke Cole was incredibly unprofessional and treated me as an oblivious undereducated pet owner, disregarded the testimonial i gave for what i’ve been experiencing with my pet. would never return for his services. cannot believe he still has a license under this practice. impatient and condescending.

Jess Nelson

2023-11

Cat and Dr. Delacruz were absolutely fantastic! Buddy seemed to really like them! Will definitely be bringing my other dogs here!

KO

2023-12

Service is great, convenient/very close to home, staff is warm & welcoming and the Vet Tech & Vet are informative. I only wish I can request/book the same Vet for each visit.

Leeray Downing

2023-10

Place was great, All staff was knowledgeable and helpful willing to answer all my questions, staff was also professional and competent. I would highly recommend this place they have taken great care of Moose (my red bone hound) and I know they have and will take great care of any and all pets.

Rebecca Watts

2023-10

Did you all read about the horrible way they treated the Shepherd Service Dog? They wouldn’t let the owner in a w/c go into the room with the dog. They abused the dog behind closed doors and the owner could hear him screaming. Please don’t use this place!Look up on Facebook: Our Experience with Vetco Total Care in Avondale. Your heart will break.

ramona robles

2023-07

At first, the place was great. They cancelled my first appointment when i was ready to pay and had the money. They had to reschedule me. We ran into a snag where we didn't have the amount to pay for fixing my cat when it came to dropping her off. This lady whos white and skinny blonde think her name is erica was very rude saying we cant come back with my cat cause we mid canceled the surgery because i didnt sign the 500 bucks they wanted to charge. I just felt her domineering attitude was very mean, and i felt embarrassed the way she was talking to me. She had this attitude. The check-up price is fine, but if there is anything else with surgery or a blood test, be careful. they charge ALOT. I already spent 200 for blood work and prep now 500 more? why is it so much? Id say just be careful. everyone else was fine but that skinny gold eyeliner white blonde women is very very rude. so be careful.

Mel M

2024-04

Online booking let's you make an appointment for Sunday. They're closed Sunday.

Laura Hala Blanco

2023-11

They separate dogs from owners. Unacceptable. You will ONLY service my animal in my presence! Don't take your beloved pet here!