Fry's

Tana Tuggle

2024-05

This is my favorite Fry's store and I don't know the Manager but love them!! I am highly allergic to dog dander and it is unsanitary to bring animals besides service animals into a place where there is food. I total understand that some customers treat their animals like children, but you have to be considerate for others. While approaching the store this Manager has posted the sign outside so that customers will follow the rules. I can't thank them enough!!!!! YESTERDAY 05/02 I WENT TO THE STORE TO SHOP AND NOTICED THAT THE SIGN WAS TAKEN DOWN, I DID MY SHOPPING, BUT DECIDED TO CALL THE STORE ONCE I GOT HOME TO ASK ABOUT THE SIGN PROHIBITING ANIMALS IN THE STORE, I WAS TOLD ANIMALS ARE WELCOME!! THIS IS SO IRONIC, RIGHT AFTER MY REVIEW I NOTICE THE SIGN GOES DOWN. I CAN NO LONGER SHOP HERE!!!

Dani C.

2024-03

I will say, I feel that the employees are doing what they can with what they’ve got in this store. Everyone working there is very kind. There is a great selection of grocery items. However, this store is in need of a big renovation inside. The carts are very rusty and rickety.

Kathleen Stewart

2024-04

I went shopping on Sunday and I starting noticing that some of the produce was molded especially the grapes and strawberries I wish now I would have taken a picture, but I did tell someone they didn't seem to concerned. But then I went to get a do it yourself pizza crust and pepperoni and found the pepperoni to be molded as well I did take pictures of these. I showed to employee he said yeah what you want me to do.

Lauren Dominguez

2024-04

Do NOT go here!!! I'd give them 0 stars if i could! They used to have their stuff together, but there's been some turnover in the pickup department especially and it is ridiculous now.Months in a row, I've been getting rotten blueberries, having bananas packaged UNDER cans and smashed to bits, fruits and veggies packaged together with meats - and the veggies didn't even have produce bags, just thrown in with everything else (gross). Literally, every time over the past fews months, I've had at least 3 unusable items per order.Then last week, Easter Sunday no less, over 50% of my order was smashed to bits causing open boxes, smashed fruits and vegetables (completely beyond use), dented cans and even the sweet potatos were broken into pieces - and if you know anything about sweet potato, that takes some serious force!Finally frustrated past my breaking point, i called and to their credit, the manager did give me a partial refund via gift card, tho I still had to go back to pickup that gift card and replace the destroyed items myself, on Easter Sunday, for the meal planned to be cooked that night. Not convenient at all.Then this week, my husband kindly picks up and puts away the order for me - only for me to realize later that I'm missing well over half the groceries I ordered! And again, horrible timing with me having an out of state guest over and a tired/hungry infant, but it's well over $100 in missing groceries, so i call again. And this time, the manager just passes me over to someone completely incompetent and I have to spend over 45 minutes on the phone with Frys, going line by line on my receipt for all the items not received (approx 50 items, and apparently they didn't just forget the bring some bags out because he needs all these details so he can go pick the items). It's well past 7pm at this point and they have absolutely no regard for my time, but said they'd get on making it right, right away, and be sure they do "a gift card or something for my troubles".Calling again the next day to ensure everything that was missing is ready for pickup now, and it's another 30 minute call, being bounced between 3 associates until I finally get back to a manager. Telling me i don't need to call again when i get there, they take my car info, expected arrival time and tell me they'll be on lookout, with this manager also saying he'd look into it and ensure it's made right. And yet 5-10 minutes after waiting upon arrival (and being the ONLY car there), I still had to flag someone down.Finally I got the missing groceries, but no apologies, and attached was a mere $20 gift card.After having to spend almost 2 hrs discussing the situation with multiple personnel AND having to drive back down there for the 2nd weekend in a row, that is a joke! And not a funny one since that barely even covers the fact that my husband had to buy lunch today vs having items on hand to make it.And if you're local, you already know that Frys isn't the cheapest supermarket, by far, but I was willing to pay the premium since up until recently, they did have the best customer service. Not anymore!I am most certainly taking my business elsewhere because it shouldn't be so hard to receive the items ordered, all there, and all in edible/nondestroyed condition. And if your slogan is "freshness guaranteed", you would think you'd train your people on how to handle abd package produce. It's sad because I've shopped here for years, but unreliable and subpar service that's not even made right is 100% unacceptable.

Heang Chan

2024-04

The area is nice and clean also the store very manageable and staff are very friendly and helpful with what you’re looking for, only the traffic around parking lots is crazy people driving too fast not paying attention to pedestrians myself almost getting hit while trying to cross to fry’s store and I’m walking with the cane.

Carolina Hernandez

2023-06

The prices are awesome n ecoupons are a plus vip a must n gas rewards are the toppings on a banana split.frys my to go store wouldn't trade it for nothing friendly people fresh produce excellent meats

Donald Diggins

2024-01

I shopped three different Fry's stores on this trip. The Fry's at 83rd and Lower Buckeye did not have everything we wanted. The Fry's on Avondale Blvd and Buckeye Road did not give me full rewards for some reason. I finally found the one item I really wanted at Fry's on Dysart Road and McDowell. Plus I received more rewards for a smaller purchase on Buckeye Road.

Diana Silva

2024-04

I’ve just got to say this lady in the florist department Raquel is rude and very not professional. I asked if I can get the dead flowers out the vase I was purchasing and she snatched the vase out my hand and made a face like I was interrupting her day. Smh

Starr Parham

2024-03

I love coming to this location. The cashiers are always welcoming and I find great deals when shopping (which is a plus)

Patti Nielson

2024-02

Produce looks wonderful. Fresh and appealing! Mike at the meat counter was very helpful and friendly.

Sophia Thomas

2023-07

This Fry's is always clean and very friendly. Sales are convenient, especially in today's economy with the inflated prices. The staff are very helpful, and it's rare that they're our of stock on household staples. I recommend visiting early in the morning (7:00am-9:00am) or in the early afternoon (1:30pm-4:00pm) to avoid heavy for traffic.

Steve Koz

2020-05

I rarely use the bathroom while I'm grocery shopping, but I had to go in there today and it was horrible. The smell was horrid, there was a puddle of urine from the urinal to the center drain about 8 feet away. The trashcan was over filled, there was trash on the floor, and the sinks were so dirty, that I felt more dirty trying to wash my hands. I don't know if that's normal for this location, or if I came at a bad time.

Lathan Green

2024-01

Great shopping options, and even though it was very busy, I was able to check out pretty quickly!

David Flagg

2023-05

They added photos of a Fry's Signature location, making us waste a rather lengthy trip across town and traffic only to find they don't have the selection of products we were hoping to find, if it were a signature location. Dirty trickery, not appreciated

Breanna Bella

2023-10

I order 2 dozen cupcakes asking for pink, blue and purple together. They said no problem. But yet they are all solid colors. On top of that they look like poop swirls. Not even as pretty as the ones they have out all the time. Not worth the $20 I had to spend on them at all.

Sheridan Shaver

2023-11

This is probably the worst fry’s I have ever been to. I used to live in Peoria and the fry’s up there are excellent compared to this one. I guess that’s what you get when you go from affluent to poorer neighborhoods. Corporate should be ashamed at the very sub par standard this fry’s represents.Feel free to reach out to me with examples and questions fry’s.

Patricia Graf

2024-03

Bought my favorite Firehook crackers in a few flavors. Best Frys in the area fine selection of cheese and other items for a charcuterie board.

Nicole Alexander

2023-09

Came in 8/11 to return my medicine that my mom has purchased for me I didn’t have a receipt. I was asked if I used my member number I was unsure. I stood in line for almost 20 minutes while another lady searched for my purchase. The manager then came back and told me I couldn’t return it without a receipt as she scanned me up and down. Which I understand the least they could of done was give me a gift card I had waited for almost 40 minutes holding a car seat in my arms. My medicine was over $50 she the. Offered me $10 gift card. As if she was doing me a favor. I’m pretty sure if I wasn’t a black woman my return would have been done with no questions. I’ll never do business with fry’s again I’ll take my money elsewhere. They don’t even honor thier store policys

Abraham Acosta

2023-11

The store is good for the most part. But the guest services desk is the worst possible costumer since service I've experienced.

Carla Alongi

2023-07

Their Pick-up service experience has been great for us. Always on time ND always really kind. Don't think I've had better service than this. :)

Jessica Pena

2023-12

I thought it was going to be much busier. I went purchased my item and out the door I went fast and easy.

Melissa Madueno

2023-05

I had just got done getting a session of treatment. Feeling weak I went to pick up my order 30min late. I wish I would have gotten the employee and managers name. They were extremely nice and sweet and they showed me such a generous act of kindness and I couldn't be more grateful. These are the type of amazing people that we need in customer service and in general. 5 stars.

Shhady Tom

2021-05

Usually a great grocery store with a fantastic selection, good customer service, and a convenient location. Within the last week they started slipping with not having good meat out where it should be, customer service is closed when it is supposed to be opened, and a couple other minor things.

ideal envy Wakeman

2019-05

The best frys location in Phoenix, valley area. Amazing customer service. Always has lanes open carts. Has the freshest produce and always clean store. The meat department is awesome. The deli is awesome.

Dan Felska

2023-05

The worst pharmacy employees I'm Arizona. Zero concern for anything besides Frys policy's, and could not care less about your personal needs. I just had a pharmacist tell me "hey, you're not the only patient we have."What an absolute joke. It must be nice to be literally the only option for a pharmacy in 30 miles. Enjoy that forced customer base while it lasts.

Gnerf Gnar

2023-09

After 25 years of shopping at Frys: I am done.Combine the higher prices with rapidly declining customer service and then add younger employees locking the wheels to my cart on purpose while having a good laugh about it. This location (Avondale & Buckeye Rd) is, by far, the worst of them all.

amalthea 888

2023-10

This is our local grocery store. I love all the clerks here. Everyone is so friendly even when its early in the morning

Dottye Watkins Re

2023-11

They really need to have more registers open when the one cashier is incredibly slow.

Reed Deusterman

2023-11

Steve S. & Kyree from Produce department saw me waiting for someone to help me with balloon clusters for NASCAR, they stepped up and got the job done. Thanks guys!

Biridiana Ruiz

2023-06

Jabari in the self checkout station!! 5 stars for you!! Excellent customer service and great energy and positive energy. Made my shopping experience wonderful.