Madison True Value Hardware

4.6 (121)

2557 Tongass Ave, Ketchikan, AK 99901
(907) 225-9828
stores.truevalue.com

Claimed
Hardware store
Do-it-yourself shop
Garden center
Home improvement store
Paint store
Plumbing supply store
Tool rental service
Tool repair shop
Tool store

Service options

  • Curbside pickup

Reviews

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David Dean

2023-05

Staff is very helpful in finding what you need from a screw to power tools price is ok. And the variety of paints, tools and plumbing supplies electronical and many other things for the home improvement. Plenty of plywood, fiberboard, 2×4s concrete blocks and other supplies for roofing

Cee Saw

2024-01

Thankful this store is on our island. Very helpful and courteous.

Josh Johnson

2023-07

Amazing service. Gary in special orders went above and beyond for me and my cousin at the same time! Love Madisons and their ability to handle our projects!

Anthony Cox

2021-05

Customer service is excellent and usually has exactly what I'm look for. However, it can be a bit expensive.

Shane Perrins

2023-07

Some of the best service I have ever had. Very knowledgeable, friendly, and helpful.They have everything.

Roger DiPaolo

2020-05

Best customer service ever! Friendly and helpful, eager to please the customer.Also, they go the extra mile to serve us "Alaska bush residents" putting together orders for us to be delivered 100 miles away by float plane.A most excellent service to Southeast Alaska!!!

Gabriel Falzarano (Gabe)

2022-05

They have what you need nor they can order it. Decent variety of tools and paints and hardware. Nice and friendly staff. I believe they do deliver to homes or job sites.

Jeremy Dinsmore

2018-05

Sometimes I have to hunt around to get some help, but once I find one of the staff, they always point me in the right direction, no matter what oddball project I've got going at the moment! All local, and by all accounts they treat their employees -- who are always helpful and cheerful -- extremely well.

Arizona Jacobs

2022-05

Really fantastic service. Madison's is definately my go-to place. From weird kid projects (like this wonky cat house) to picking out flooring for my residence, they've got it all. Big thanks to James in flooring. He gave great consideration to my own style and taste, offered construtive advice without pushing his own agenda, and I am very pleased with the outcome. Couldnt have done it without him.

LeAnn InAK (Homestead Dreamer)

2016-05

The customer service is really great but most stuff you can buy on Amazon for half the price and get free shipping too. Their excuse has always been the fact that shipping to Alaska is expensive but that is old and worn out and doesn't really apply well to the digital age.If not for the customer service and knowledgeable staff, I wouldn't really shop there until I needed lumber. I WILL say that when you need help, they are really awesome with reliable information.

Charles Fehr (Chuck)

2022-05

Really like this place, you and your money will soon part they have everything.And seriously the prices are not that bad.Better have a list.

Britton Kimmet

2021-05

Always friendly helpful staff, and one time they were even going to special order something for me they didn't have.

Mike Yaskus

2023-07

Great hardware and lumber selection. Very helpful employees

paul goble

2023-05

Great place great people. I went there to have keys made and bought a couple other items. Fastest I ever saw Keys made.

Spencer Strassburg

2022-05

Good hardware store with a decent variety. Rule of thumb for locals is if they don't have it you're not gonna find it anywhere else in town either.

J.Michael Smith

2024-01

Excellent service!

TONY CURTIS

2021-05

It's okay, overpriced but they have an overused excuse to justify it. Not to the extent of the price gouging but what can you do about it.

Tim White

2022-05

Get off he mask kick you have pushed this to far you are enjoying your power grab first time in your life you had power we need to set you straight you are not the boss

Jerrod Schumacher

2023-05

They were awesome in customer service

Joseph Eatherton

2022-05

Great staff and they always seem to have what I need.

Trevor

2021-05

Great customer service, went over and beyond to get my appliances to the boat.

Damion Ripley

2021-05

Great Place Great Employees and Service, and Mediocre wood prices, but its what we got. Like spending money here

Jerry Caspersen

2021-05

Great service. Employees are kind and always willing to help

David McAdoo

2023-07

Perhaps the value was the friends we made along the way.

Charles Oyedeji

2018-05

Friendly customer service, very knowledgeable staff and huge inventory.

CynthiaTia Nardini

2022-05

It's a small town store...like any other small town store....if they don't have it, you can order online.

Betty Schmidt

2019-05

I just accompanied someone; however sales people were very cooperative and informative.

Carmarius Suelonius

2018-05

The service was top notch. Speedy results to all my questions an needs.

David Bondt

2023-05

Great service, thank you.

Mischa Chernick

2016-05

Good selection of home hardware products. Just make sure you get there before they close...

Opening Hours

Monday 7 AM-5:30 PM
Tuesday 7 AM-5:30 PM
Wednesday 7 AM-5:30 PM
Thursday 7 AM-5:30 PM
Friday 7 AM-5:30 PM
Saturday 8 AM-5 PM
Sunday 10 AM-4 PM

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