The Home Depot

Zarak Malacas

2024-04

The store overall is great. But the store management needs overhaul. I had a concern about a product that was packed and delivered to my home that was damaged.They stacked 13 of 80 pounds of concrete on top of a box that wad crushed like a pancake. Instead of replacing the item. Management gave me 3 days of excuse not to deliver the item.Having exhausted every avenue to the local home depot store. I contacted Home Depot customer care. Explaining the frustration I've been dealing with. The result was outstanding. The same day, they they picked up the damaged product and replaced it.It took an act of higher power to put local management in place. The system works.

herfer

2024-05

Superb recommendations from Debra on patio door options. She has to be the most knowledgeable Home Depot member I've ran into in my years of DIY on three homes. Hire more Debras. Also gr8 to know she is veteran. Thank you for your service and thank you Home Depot for supporting a veteran.

Junnie Chup

2023-11

Ah, yes. My second home: Home Depot. I've never had an issue here. My tips? 1) Use the website to figure out what's in stock before you go; 2) if you need help, flag someone -- anyone -- down and they'll be able to at least phone in the proper associate; and 3) if you're in a time crunch, stop at the paint section first so you can shop while your paint is mixing.

Tyrel Mitchell

2024-02

Ross and Austin killed it in helping me load 3 pallets of flooring and 3 pallets of cabinets. Both were very polite and did not hesitate to help

Tuff Logger

2024-04

It's a home depot come on has a great selection of hardware not so much a great selection of lumber

Jen Lium

2023-11

I have spent a LOT of time here over the last 10 years. There is so much potential for this store and it’s frustrating to see it not be the best it can be for employees and shoppers alike. There are a few staff that are just downright deceptive, hate their jobs and avoid eye contact if it means they’ll need to speak with you, and then their are some absolute gems that will go out of their way to make sure you find what you’re looking to purchase and actually follow through with calling you back as promised. You never know what to expect…but it’s still my first stop before I bother with any of the other hardware stores if that tells you anything.

Kathe Alaska

2024-01

Three clerks standing around the self check out with nothing to...I inquired about a fixture I was looking for, and two of the three sent me right to it.I returned to self check out, and they kept visiting.

Thomas LeBlanc

2023-12

The staff sure try hard but seldomly know more than whatever their little phone can tell them. The pro desk knows their stuff.

Shane Ball

2023-05

This Hope Depot is run-of-the-mill and typical for any store but what makes it shine in my mind, is the customer service. I've bought carpet from them and a few appliances among other various items including plants. I appreciate the guys who have helped me and they made my experiences memorable. I will definitely recommend people shop there because I know they will be in good hands as every employee I've interacted with were attentive, focused, and helpful wherein I did not feel rushed or dismissed.

James Brown

2023-05

I would have given the store five stars except for the staff do not know what's in their store any better than I do. And that's not saying a whole lot I just moved here 2 months ago. Every time I look for something in the store they tell me to get on my phone and look on the home Depot app. All in all staff are very friendly and somewhat knowledgeable. Again we have a labor crisis in Juneau so you cannot expect the moon. Prices are inflated compared to the States but that is to be expected.

Cain Depriest

2024-04

Terrible customer service. Rather go anywhere else at this point

Apex Alaska

2022-05

Every home depot is different, I have been to some really terrible ones in California cities, but this one goes above and beyond any home depot I have ever been in. They do very well at keeping stocked, and the app is a complete game changer for shopping. The staff is always friendly and helpful and will go way out of their way to make sure you find what you need, and will do everything possible to not inconvenience you. They also have the cleanest public bathrooms I have ever seen anywhere, period.

Kevin and Joy Buckland

2023-05

Beware don’t ever buy an extended warranty you will regret having to deal with Asurion it makes it not worth it although I continue to pursue since it was almost $500. Have to keep following up with them by talking to people I believe in the Phillipines. They haven’t paid after spending weeks to say they couldn’t find anyone to repair the failed air compressor. Then they wanted me to try to find someone to repair it and submit another claim. I told them you couldn’t find anyone I can’t either. Now after being told it was all approved for reimbursement they’re requesting the same documents I’ve already provided them.

Gregory Chaney

2024-01

Excellent selection. Staff is often not well informed.

Sterling Campbell (SterFry)

2022-05

They have an enormous selection and can easily be a one stop shop for virtually any project. They've helpful employees that are eager to help. In MOST instances said employees are knowledgeable, but not always and to varying extents.

Simon Ortega

2019-05

Great selection of items and well organized; it's a life-saver on getting home improvement projects done fast. Only negative is the majority of employees are not very knowledgeable about home improvement or their stores own inventory. There are a few knowledgeable employees here but you have to know who to talk to.Tip: Just download the Home Depot app and use that to find items in the store rather than asking the nearest employee.

Cyrel Tramel

2022-05

Just like any other home depot. the staff is always super helpful and will always help you get what you need. Alot of time things are not available to ship to AK according to the Home depot app, but the store can and does order it for you if you talk to them.

Logan M

2020-05

Made an online order for pickup in the store.On the second day of the order not being ready, I went in and was told their "system was down". Ok fine next day I get a call and am told the in-stock items I had purchased were actually not in stock. Had to order items from out of town. Had their computer system been working or their inventory system been functional my project wouldn't be more than a week behind schedule. "Let's do this" ha!

Dave Williams

2019-05

It's your basic home depot. Staff is helpful, but be ready for the usual Alaska waits. Even though they are huge they don't always have what you need and orders take a while. Although I love to support local vendors you can't beat home depot on price and selection.

Melaura Lee Priest

2023-05

Great to have a Home Depot here in Juneau. Staff helpful they even got the things I needed off the top shelf for me. Took a bit out of their day, and are friendly and kind!

Paul Affatato

2021-05

Generally it's fine. The staff are always helpful when they can be. Sometimes stuff is just out of stock and there's not much they can do about it. Just what comes with living in Juneau, Alaska. I've never had anyone be rude to me, but most of the employees end up pointing to one or two others who would be more appropriate to help me with any questions, and usually they're uncertain too. It seems like they're always understaffed too. But, it's home depot, not a team of unionized specialists.I feel like they caved in the name of profit for the poor Covid-19 safety measures they took. Like having everyone enter through only a single door so they could count how many people were inside at once. Except nobody was counting and it just made us crowd each other when entering. Then they didn't enforce social distancing inside, wear PPE, or ask customers to. Corporate greed won the day for a place that has no major competitors in the city. I've seen plenty of customers in there with masks, so I can't imagine the whiplash would've been all that horrible. And it's not like we can boycott them--our only other options are to pay 50% more elsewhere.

Robert Mackey

2022-05

I love the BOPUS ordering, but Home Depot is always under-staffed. The staff I have found is helpful, but way too few of them. Home Depot needs to pay a living wage and hire enough people to run the store and help customers effectively. Until you do that, COSTCO next door will continue to steal your best staff and you will never have the staff you need to stock the store, help customers, and staff the POS systems. $12/hr in Alaska is shameful and is the starting point to understand why people hate shopping HD due to perpetual staffing shortages.

Sitkan

2018-05

It's another sad visit to Home Depot Juneau. While trying to buy an outdoor play set for my child. 1. First employee acts dumb and does nothing to help with purchase of product or accessories. Second employee looms around store and totally disappears. Third employee is helpful but can not find accessories that are listed as in stock. Forth employee walks up and comments "Good luck finding that" when he was not even part of the transaction. Last employee is helpful at the service desk. 2. Home Depot online and on store computers shows no less than 3 different models of child swings available and no one has any idea where they are so I am told they never existed. 3. I want the slide accessory for the play set. They don't have it in stock, it appears to have recently been sold. No one can tell me if it will reorder automatically or what the status of a normal inventory item will be. If I special order it the time frame is 4 to 6 weeks. This is the typical service I get from this Home Depot every time I make a big purchase. Nothing is smooth with the customer experiance in this store.

Moises Contreras Jr

2024-01

Lots of supplies and friendly staff ready to help

Timothy Sullivan

2023-09

Everything we needed and then some!One stop project stop - Great for finding all the materials needed for our Juneau job…

Jessie Deemer

2021-05

I have been struggling for days to find the right screws for the kickplate for a dishwasher. I had lost the screws and had been going back-and-forth to Home Depot buying all the screws I could find that might possibly fit it and then returning them when they don’t and trying again. I went back to talk to the guys from appliance center. And Josh became my newfound hero today. He was able to find out what screws I needed and get them for me. Without him I wouldn’t of been able to do this. As they are a Unique type of screw specific to this machine

Dane Schmick

2024-03

Great selection and helpful staff

Gina Potato

2019-05

Absolutely the most amazing Customer Service well beyond the levels of anywhere else in Juneau. Marie not only showed me where to find the dowels I needed to set up a bunk bed set, but also found me the tools I needed that were the most economical. Very impredsed

Truong Phan

2018-05

Store has a good selection of products, what you would expect from a Home Depot. Excellent customer service. Staff were friendly, knowledgeable, and went the extra mile to help package purchased items that were going to be freighted out of Juneau.

Rhonda Hozey

2017-05

Multiple problems, consistently...Poor stock. Won't Order in things off website( i.e. Carpet, rugs). Lost ordered items, damaged ordered items, recalled new appliances that no one seems to know how to deal with. Poor store layout. Very poor selection of lumber. Poorly trained, but very pleasant staff. Took weeks to get the paperwork done correctly to order a door that was then damaged, re-ordered and still not here. They are good on returns, they do offer separate co. Truck delivery on appliances.glad to have something here in Juneau, but very limited.