3.9 (109)
301a US-29, Valley, AL 36854
(334) 631-6012
familydollar.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Katherine Hodge
2023-09
My niece and son went and purchased a prepaid phone spent about 40.00 and the phone doesn’t work they tried to activate and it wouldn’t they couldn’t even call 611 on the phone and they called customer service from another phone and he told them to return the phone the store clerk said she couldn’t return the phone because it’s opened but if it doesn’t work and they just purchased it that doesn’t make any sense and it was a little over 40.00 I will be going on the website to sent this complaint to corporate office and this had made my new dollar store to be dollar general!
Nikki Hudson
2019-05
I love the store and staff. Has some super cute seasonal items at awesome prices. The only reason I give it a 4 instead of a 5 is bc the "clearance" can be confusing. Sometime the orange stickers mean actual clearance (like 30% - 70% off) but other times it's just marked as the regular price. Otherwise it's great.
ronald mezick
2023-05
The workers at family Dollar is unrespectful disgrace disgrace to our country disgrace to our city disgrace to everything they will steal your money they would be overcharge you for merchandise they will be rude to you talk to you like a dog like you're a animal I think it should shut the dollar family Dollar down in valley, Alabama 36854
jwdrjim3
2023-06
Great store I buy paper goods and snacks here. Staff are all friendly and helpful .
1silentrage
2020-05
This Store is convenient to my house, easy to shop, get in get out, but most of the staff are very "unfriendly". I shop here a couple times each week and while waiting in line not once have i heard them ask a customer how are you doing today? or did you find everything you need today? Not even a Thank you, have a good day. There is another small store close by that has a yellow/black sign. I think i'll start shopping there.
The Voice of Reason
2023-05
When it opened it was so friendly now it is a mess the store is unorganized the staff doesn't speak and they were there yesterday talking.about how hot looking they were and the big rock on their hand lol not so much. It is not what it was when it opened. NOT FRIENDLY AT ALLUpdate I went back in again as I go in most of the time the rudeest guy I've ever made in my life here it is Friday May 20th 2022 trying to be courteous to the person when I left because they didn't speak at all I said have a good day he didn't speak at all I know that family Dollar has had some issues with employees but you need to fire this dude I put the time in there with hopes you can look up and see who it is he is rude he's going to run off customers and he's gone have somebody get a hold of one of these days being such a smart but
Lorraine Batchelor
2023-05
Store is supposed to open at 9am and here I sit WAITING. Not a soul in site. Doors locked. Lights off. Why is this location SO terrible?
Ashley Jones
2020-05
Absolutely dirty . Went to take my kid to the bathroom and there was a molded drink sitting on top of an already disgusting water fountain along with a heap of trash. Nothing is organized and the staff is rude .
Kathy Stewart
2018-05
When I started to pay for my merchandise I laid the money on the counter instead of putting it in the cashiers handshe got mad about it. Then when I call the manager up there she didn't want to do anything about it she said what do you want me to do. And I said well for one I would like for you to reprimand her for talking to customers the way that she is. I asked her for managers number to call someone other than her she refused to give it to me so that's is when I went online and found the site.
Lashanda Jones
2022-05
Clean store and phenomenal employees. Tim provides excellent customer service. My favorite store in town!
Sherri Ray
2022-05
Staff was friendly, store was cleaned, and more organized than the store in Lanett.
Jennifer McCollough
2019-05
The cashier there was really friendly.. My grandson had Chang n she counted it out for him n told him how much he had left she was so friendly 💚💙💜
Trevae Marshall
2022-05
Great to have a store near you to shop at and get something real quick like
carmella henderson
2018-05
The customer service is very bad they are good to some and bad to others i think all customers should be treated the same they don't deserve 1 star the argue with certain customers and then tell the they are the ones argue it's sad but i know you won't be in business long with the type of people that work there and please update or check y'all check cashing.
Tramon Woodson
2023-08
You can find things you need without go to a big store. Edit since the last time they have added a variety of items in their frozen sections.
Sylvia Santoyo
2019-05
Sometimes they are slow to recognize that I am waiting to check out. But otherwise they are friendly & help me find things.
D Man
2018-05
The only thing is when this place closes you better be out the door their prices good and the people are friendly
Sherry L Johnson
2017-05
Love the convenience of the store and their products are available in Stock most of the time.
Barbara Caldwell
2017-05
Not very happy with this store never know when they are gonna be open was there at 930 not open no one there to open.was there today not open 910 and no one there to open...need some dependable employees...says a lot to be on time...
Scarlett Bailey
2017-05
Good location, great place to pick up couple of items.
Amanda Alexander
2018-05
Great buys some items. Very friendly enviroment.
Debra Sides
2018-05
Never had any problems with the store.
Felecia Brock
2017-05
Customer service is not good at all. Prices are ok. Store was clean. Isles were clear.
Roniegus Lyons
2018-05
Easy in out shopping. Great parking and courteous cashiers
Lindsey B
2017-05
Very convenient but need more registers.
James Christian
2018-05
Very disorganized and clerks were not able to help you
Ashley Robinson
2022-05
A lil unorganized but friendly staff
Darius Mcculloh
2021-05
Convient.. My lil Wal Mart😏
Gary Mcmahon
2023-05
Out of items i needed.To often.
Barbara Godfrey
2021-05
Friendly and helpful quick to answer questions
| Monday | 9 AM-10 PM |
|---|---|
| Tuesday | 9 AM-10 PM |
| Wednesday | 9 AM-10 PM |
| Thursday | 9 AM-10 PM |
| Friday | 9 AM-10 PM |
| Saturday | 9 AM-10 PM |
| Sunday | 9 AM-9 PM |
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