CVS

R D

2023-05

The pharmacist, Justin Smith, has been blatantly and consistently rude. He completely lacks self control and he has an extreme and outrageous condescending tone. I will never ever use this location again. It may be time for me to leave CVS altogether. He took an oath that he definitely has not abided by. He has absolutely no kindness within him, especially as it concerns Black customers. It’s utterly disgusting and I have lost all respect for him. This type of behavior should not be tolerated. I’m a highly educated Black woman who has had a horrible experience with Justin on more than one occasion. He spoke to me like I was ignorant and then tried to taunt me when he was exposed for it. He is absolutely disgusting. He is arrogant and full of himself. Humility wins. Arrogance never ever will. He should not be allowed to work with people. It’s beyond disturbing and unsettling that he immediately gets upset when asked simple and respectful questions. Customers will have to call. No customer should ever be mistreated for doing so. Don’t waste your time at this pharmacy if you are looking for the consistency and kindness that all customers deserve. This is not my first time dealing with a racist pharmacist at CVS. If this is what CVS will continue to allow, I can easily move on to where I will be treated how I deserve to be.

Mark Martin

2023-05

Prescription transmitted by physician, arrived 2 hours after I was told it was to be ready only to find that only half of my prescriptions had been filled. Pharmacy offered no responsibility or solution for their mistake, except to wait until they got around to filling the prescription. This has been a recurring issue with this staff. It seems they have hired an inept staff with issues reading and following detailed prescriptions.

Martha Mulligan

2022-05

The store is nice. I’ve never had an issue with that part of this location. So, they get the star. I But The Pharmacy, on the other hand, makes you feel like an inconvenience. I’ve had 2 dental procedures in the past 3 months. Both times I’ve come to the drive through with the prescription for antibiotics and anti inflammatory medication. The first time I was told that it would be 3hours…I said, I’m in a lot of pain, and I just really need to go home and not come back out, I told them I would be happy to wait and drive back around, and they just looked at me like, “oh well…sorry ‘bout your luck lady.” Same exact thing today…except this time I was told it would be an hour….same look along with a shrug this time. I’m not entitled, but I am a waiting and paying customer. I thought that’s what the drive through was for? My insurance is CVS Caremark, otherwise I wouldn’t even consider using them. Very disappointed. They have plenty of money, and my lowly business doesn’t matter much to them, but I think I’ll take it elsewhere.

Rick Guilbeau

2023-08

This CVS is in very close driving distance from our home so it is very convenient for picking up miscellaneous items such vitamins, supplements, bandages, contact lens supplies, greeting cards, etc. I like their customer bonus program where after you buy a certain dollar amount of goods, they give you discounts on your next purchase

Jason Whitehurst

2022-05

Pharmacy is great! Always the friendliest and most caring staff. Tonight Rusty was amazing. He went over and beyond helping my family when one of our kids was less than excited about getting a flu shot.

S H (My Email)

2021-05

This CVS although it was super hot on the inside of the store was great about how they handled both of my Vaccine shots. The staff did a great job and had someone up front to book and set the appointments and even help new people book appointments as well. Good job to CVS on how they have handled Covid as well. I barely had to wait before getting the shot.

Jordan Hill

2022-05

I went to get my medication after being told by my physician my PA was approved. The guy in the pharmacy told me I could check back Monday to see if the PA was approved because it wasn’t approved yet. I walked away, then came back to ask if GoodRx would cover my prescription since I was withdrawing off my meds. Before I could ask, the female pharmacist said “uh oh.” ????? So I asked my question and the guy said no, because he said I didn’t have any refills. I left confused, so I called a pharmacist I know and asked what was up. He said that makes no sense and called the pharmacy to inquire about it. I was then able to pick up my prescription that had an approved PA and available refills. I’m lucky I knew someone to call and advocate for me and I feel sad that others will have to go without the medications they need just because the pharmacy staff doesn’t feel like looking into it.

Jessica Tinsley

2021-05

I’m not one to leave reviews often but I’m doing this to bring it to the attention of the staff here. I dropped off my prescription at 7:15 and she was so sweet and said they would be able to get to it before closing so I told her I would wait over on the side. She very sweetly made sure i was signed up to be notified via text. 30 minutes later I got a call they needed my Insurance Info. I went back to the window and they said they actually didnt and I asked her how long it would be and she said 15 to 20 minutes because they are 3 hours behind. I told her I would wait since I had already been waiting 30 minutes. She apologized and said OK and then 35 minutes later I was still waiting. I ended up leaving because I had my two-year-old with me who needed to get in the bed and will have to make a special trip back bar. I am now home and still haven’t been notified it’s ready which means it’s now been 40 minutes (on top of the 30 before they called me for insurance) since she told me 15-20. I feel that if someone is waiting in your parking lot, there would be some more urgency or a suggestion that i should plan to come back. There was no one else in the drive-thru and the parking lot was empty, so I am certain I was one of the only ones waiting on a prescription. This is just super poor customer service.

Elisha Danielle

2022-05

The lady there was the manager I guess. She was very rude I walk to the photo counter,and she ignored me. She did not speak or even look at me. There was noone there so there was no need to be rude or pretend i wasn't there.The other girl was nice that finally helped me .A white man came,and the lady I think her name is pallette spoke to him kindly ask if he needed help. I will not go back to this store. If this lady is a manager she needs some training on how to treat people. If I weren't a good person I would have had choice words for her. I'm sure she's just an unhappy individual ha.So this CVS in Trussville Alabama lost a customer due to lack of experience on how to treat customers ✌✌

Tina Taylor

2018-05

FYI: The FB reviews are 3 out of 5. Jaime, the pharmacist, is the RUDEST, most UNPROFESSIONAL person I've ever met. I have filed a formal complaint with CVS corporate. Last month, she had the nerve to tell me how incompetent and stupid the Walmart pharmacy was and yelled at their staff. Not to mention, she was rude to me, as well. Today, she was EXTREMELY rude to me again. Enough is enough. After being a CVS customer since the late 80s or early 90s, all my prescriptions, including my son's and parent's prescriptions, are now transferred to Walmart. I will never visit CVS again. Great job, Jaime. What a mean and rude person you are!!! Hopefully, someone will start checking your reviews, watching store videos, and monitoring your phone calls. You shouldn't even have your job. You're a disgrace!

GoldTop556

2024-02

Good drug store for Trussville. Nice, friendly staff.

Claressa Fells

2020-05

I went to get a prescription filled yesterday waited 15 minutes while the entire pharmacy staff entertained a I'm assuming regular customer who cursed every other word. After standing in the pick up line only one in line unacknowleege for 15 minutes I was told my prescription wasn't quite ready although it had been called in 3hrs prior. Showed up this morning at 8 so did 3 other customers who read online that the pharmacy opened at 8 to be told by the RIDEST young lady that Google has it wrong and we should check better. This entire location is horribleI will be taking my business elsewhere.

Vikki Nolen

2021-05

CVS is the worst. I rated 1star because there was not a 0 star option. They provide no customer service they make errors in filling prescriptions and say theyll fix it but they wont instead they will stall until you prescription runs out and refuse to fill your rx for diabetic and/or heart medications. I cant see how they stay in business. If my insurance provided any other option i would gladly use it.

ROTN Reviews

2023-05

Went here to get some cards made and had no idea how to us the machine. So of course I messed up. The lady working th counter didn't charge me for the mess ups, and helped me get what I wanted by walking me through the program. I will be back!

Shantel Rhoden

2020-05

Telanna is amazing! She is always so willing to help us. I am a couponer (probably on the extreme side) and Telanna is always happy to assist. She knows the policies and what’s in the store. Sometimes even the price. And if she doesn’t know, she is quick about finding out. Most of all, she is PATIENT and even helps calculate when needed. We appreciate her so much and she makeS this CVS the best to go too. She makes the shopping experience wonderful!

Lauren Hicks

2018-05

Plenty of parking, great customer service, prices are fair-high however if you have a discount card with them you can save a lot! Great place to shop during the holidays for gifts. They have a different selection than most places. I love their decoration aisle & as seen on TV aisle.

Czarcazm W

2023-05

I have been getting my meds from this pharmacy over 7 years and always have had top tier service, even when they are overwhelmed the staff and pharmacist are pleasant!

Michael De Lodovico

2022-05

I was here on a short vacation and forgot one of my medications. The pharmacist, I think her name was Vickie put in the time and effort to get me the medication. I can not thank her enough.

Edward Campbell

2023-05

It's a convenience store attached to a poorly run pharmacy. But that's what you should expect from pharmacy chains. Save your money and shop online or at Walmart or Target.

Troy Leslie

2021-05

My wife and I had an amazing experience at the CVS. Wendy and Mackenzie went above and beyond providing good quality Care.

Debbie Ryer

2022-05

The pharmacy staff is very courteous, but Vickie is the most friendly and always goes the extra mile to help!

Nick Key

2023-05

I gave up on CVS yrs ago. Just use Tyners. They make u feel better just talking to em. I give Tyners 5 stars

Everside

2021-05

I don’t know about their actual pharmacy, but if I need something quickly while I’m on this side of town, this is my go to.

Kristin Penuel

2022-05

Moved to Trussville recently and we’ve loved our experience with CVS pharmacy.

Nicole Bedingfield

2022-05

Pharmacy is unprofessional! They take forever to answer the phone and they do not have good customer service skills.

Lins

2022-05

Make sure you don’t come in before 1:30 pm trying to use a GoodRx coupon because gos forbid they have to wait until after you check out to go to lunch

Gloria Hatfield

2023-05

Love Shopping CVS. Always Finding WhatcI Need.

Sheila Spencer

2023-05

Cvs is a good place to shop.

Jackson Harrison

2019-05

Excellent/consistent customer service!! Keep up the great work!!

Steve Smith

2022-05

Will not answer the telephone; changing pharmacies…