4.3 (252)
125 Marble City Square Blvd, Sylacauga, AL 35150
(256) 245-9300
petsense.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Danette Cina
2024-04
Jaye was my cashier and was very polite and helpful. It was my second time in the store and she acted like I'd been there for years. Thank you Jaye!!!
Cleo Averitte
2023-09
I took my Oreo to PetSense to be groomed and I love it. Their service was great, the groomer was very nice and professional. I will be back soon.
Laura Williford
2023-11
Always friendly staff and so helpful plus great mark downs on dog food if you go at the right time!
Brian Parsons
2023-12
Most of these people are spoiled to death and think their dogs and cats are your spouse's. When in reality they are your companions, so treat them as such
Heather Lee
2023-05
Took my dog to get groomed they did a terrible job. They changed groomers and her hair is uneven and gapped up. And charged more money. She didn't even smell like they gave her a bath. Will not be going back. So disappointed!!
michael nash
2023-05
I've struggled over the years for a good dependable groomer. Thought petsense was a God send. First haircut was great. Tried to schedule another appointment. Was told groomer would call me back. Had been 5 days and no call. Not very dependable. I'm no better off.
Cow Crazy
2023-05
Great store. Always trying to help save pets. They even have a groomer which is super helpful when I'm in a bind
Lisa Milam
2022-05
Brought my dog in the store with me, we like to browse all isles before we buy anything. We walked to the back of the store where the grooming is done; looking at a metal crate of products. We were met by an angry associate who told us we had no business being back there, "employees only". I apologized but frankly I believe she was in the wrong. I was looking at what I thought was Clearance, but there was no signage, just a rude employee. I know she could have reacted differently and addressed us appropriately but that takes training. I can buy my pets anything from anywhere..I chose local but it seems to be just another store with no customer service skills.
Amanda Green
2020-05
These folks carry my preferred dog food "Science Diet" it is not cheap but my dogs seem to thrive off of it. They also welcome pets. So few places do. This location also supports our animal shelter via fostering available Cats for adoptions along with hosting our spay & neuter program voucher sales. I really love and support this place.
Kathleen White
2021-05
Price is right. The young man, Tyler, who groomed my very shy, formerly abused Border Collie did an AWESOME JOB!!! He was very patient with her & instinctively knew that the Blower wd scare her, so he hand dried her with towels & carried her back & forth to my car. Excellent service from all the staff....THANK YOU.👍🤗
Angela Shierling
2021-05
Don't recommend taking your dog for grooming. Took my dog and asked for a simple puppy cut and asked for her legs and face to be trimmed down also. Left special request for her tail and ears not to be clipped. Was told 2-3 hours so they could take good care of her. Arrived back at the 2 hour mark just to check in and my dog hadn't been started yet. They then bring her out and spend approx 30-40 minutes on her. The cut was horrible. Shaved one arm pit and not the other. Her chest wasn't trimmed at all. Legs weren't trimmed at all and her head was also left untrimmed. Just to top things off they clipped the tip of her tail hairs off, after I requested it not be touched.. Also did not wash her after her cut so I was covered in hair clippings. All of the requests were in writing. Was also told the reason she took so long was because she pooped in her kennel.. not sure what that had to do with anything other than inconveniencing them.
ashley arnold
2024-04
Amazing grooming department!
Jessie Johnson
2023-05
Everything is just too expensive for me!! But I need it so I had to get what I went to get!!! We got a new purrrbaby from here!! His name is Tucker and I think he really likes being out of a cage!!!
Melodi Bates
2022-05
They did an awesome job with our dog Chloe.
Barb
2020-05
They offer $25 off coupons every few months to have pet neutered. Also, there is a program for people on government assistance to have their pets neutered including shots for ONLY $20. Great deal for too many dogs/cats don't have a home.
Matthew Cowell
2022-05
Employees are friendly and helpful. Shelves are stocked, but the prices are a touch high. Kinda expected for a specialty store though.
Janet Hemnes
2022-05
They had everything I needed for my doggies Christmas
Robert Fowler
2022-05
Exceptional customer support, prices competitive, very clean store....small selection of grain free, however carries most major brands
Carrie Estelle
2021-05
If there was a star lower I would! NEGATIVE STARS!!! The manager (I believe her name is Mary) had the absolute worst attitude towards me, the staff, and other customers ! I cannot believe I let them STEAL my money and my PRIDE I feel as if I have been brutally robbed and beaten. I tried to come in close to closing and was told that the registers were closed and I had to come back another day, it was only 6:35, and the sign said they closed at 7:00.
Tricia Walker
2019-05
Very nice ladies. They did a great job on our dog and even gave us a coupon to use next month. We will definitely go back!
Doug Merkel
2021-05
They really take good care of our pups. With our crazy schedules they are very understanding. We love the True Source pet food.
Katherine Bryant
2019-05
I take my German Shepherd here all the time. They have a great rewards program with dog food. For every 10 bags of dog food you buy you get a free one which is amazing if you like getting quality dog food for less. The groomer is amazing! Jen makes sure out dog is SUPER clean and happy. He is always excited to go to petsense and get a bath. He gets so spoiled there. Truely amazing place.
Gretchen Finn
2019-05
Magic [my lab] had her nails dremeled this morning and Jen was so professional and patient. It was a great experience and we will definitely go back.
Conner Phillips
2022-05
They gave us such an amazing kitty and we're so nice and helpful I forgot my stuff inside and they even ran it out to us in the rain absolutely the best
Douglas Reeder
2023-05
They have everything you would want in dog food. Amazing stock. Be prepared to explore the options.
large marge
2020-05
They have a decent selection of cat stuff and they carry better quality, healthier cat food. I don’t mind prices that are a little higher because they help the unloved animals in our community.
Luri
2021-05
Ugh, I just can't. This is the only local place to buy feeder crickets in my area. Be careful, you will get OVER CHARGED for the amount you get... I don't think I'll ever give this place another chance.
Anita Waits
2023-05
Awesome people in Grooming! Got new Dog yesterday and they worked him in and he LOOKS great! Thanks.
Jessica Jewell
2022-05
I like coming here. I wish they had a better selection of dental stuff. But my dog enjoys coming here tho!
Sherree Creekmore
2022-05
1/2 stocked. Employees aren't knowledgeable about the products. Overpriced. Staff us friendly. They just don't know the products.
| Monday | 9 AM-8 PM |
|---|---|
| Tuesday | 9 AM-8 PM |
| Wednesday | 9 AM-8 PM |
| Thursday | 9 AM-8 PM |
| Friday | 9 AM-8 PM |
| Saturday | 9 AM-8 PM |
| Sunday | 10 AM-6 PM |
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