Great American Cookies

Shekita McGary

2023-12

Update: The polite manager reached out the next day responding to my email. I'm very pleased with the conversation and will be a returning customerI placed a online order for same day pickup and when I got there they had no knowledge of my order even though I had email confirmation that it was received. A TOTAL FRUSTRATINGDISAPPOINTMENT🤬🤬🤬.The girl in charge told me I would have to place the order online 24hrs ahead of time but that's not shown anywhere online and the website allowed me to place a same day order.

Chere Knizley

2023-05

Yesterday I posted the following review. When I went today, to pick up my order, I was very pleased. The manager introduced herself and expressed her concern about what happened yesterday. She was genuinely apologetic and I could not be more pleased with my order and the service. Thank you so very much for helping me and realizing the need of your customers. I will definitely return.I got here at 11:15 ro place an order. Store supposed to open at 11. Two people inside. Stood outside for 5 minutes while they ignored my presence. After I kept knocking, one came to door and informed me they were having trouble with their "system". Why couldn't she have come to the door at first rather than make me just stand outside when they were obviously supposed to be open. Would not even let me enter to look at pictures of a cake I wanted to order. This is not the first truly bad experience that I have had here.

Jamal Jamal

2023-05

For a company that specializes in cookies you would think they sold the best ones out there. Bought 5 different flavor cookies, all of them were basic. Subway cookies are 10 times better. How?

Melissa Morton

2021-05

Just walked in and ordered and looked up and realized the two employees weren’t wearing mask. Like Covid numbers aren’t steadily increasing. So if you aren’t bothered to wear them that means while you’re prepping food you aren’t either. That means you aren’t bothered if customers come in with no masks. You’re sticking your hand in the bag to open it for cookies with no gloves on. What other sanitary steps are you skipping. No thanks. Not in these times...not ever.

Lisa Johnson

2022-05

They were out of a lot of stuff, never used the marble slab to harden up the ice cream, so my milk shake was basically chocolate milk. Restrooms weren't clean, the restaurant itself had trash everywhere, not my best visit there.

Sydnie Crenshaw

2023-06

Ordered a cake for someone’s birthday and it wasn’t ready on time and not at all what I ordered. Didn’t have time to wait for a remake so I had to pay and use it.

Deborah Norred

2019-05

Does not pay employees on time nor do they split the tips equally. Too many children managers that don't know what they are doing. No managers over the age of 19. Promise lots of hours and lucky if you get 20. A joke.

Cassidy Hayes

2023-05

Woman with black and red hair was horribly rude and inconsiderate, luckily there was another girl in there that realized how I was being treated and came and told the other girl to go do something else.

R. “KRzY CjN Ldy” F

2020-05

I absolutely love the strawberry white choc cookies! AND it's also a Marble Slab sonu can make I ce cream cookies to bring home and freeze OOOH YEAH

Not Today

2021-05

Always delicious and fresh. Employees are very nice and helpful. Restroom not so great.

Hobie Henning

2021-05

Nice people and quick service. I just with their iPhone app was better. It’s very clunky

Cassandra Daffin

2022-05

My son is special needs and the worker was very patient with him as he decided on what to order. ☺️

Kim Leousis

2021-05

Thanks for helping these UM nursing students study for their last final. They 💘 the cookie cake.

Scarlett Dotson

2019-05

I love this place, the cookies are always soft

Teresa Duran

2021-05

Should have cookie cakes available to buy anytime.

Sonja Dockery

2018-05

I love the Red Velvet ice cream

Charlie Otwell

2018-05

Always good for a late evening dessert

Ashley Becton

2017-05

Cofee Ice Cream is awesome!

kim wheat

2019-05

Employees weren’t very friendly.....

april pasley

2017-05

Great cookies and great milkshakes

Chad Davis

2020-05

owner of this establishment is a thief

Jastanie Williams

2018-05

Great cookies especially suger

S B

2021-05

Cookies were good

Gerald Raymond

2020-05

Always good

Darlene Alexander

2018-05

Love this place!!!!