CVS

Karen Hall

2024-03

Worst pharmacy, I've ever dealt with. FROM MGR being the worst to the techs..all need a life lesson in common curiosity.

Michelle Strange

2024-01

The store is welcoming and cozy. The cashiers and other staff are friendly and helpful.

Rebeca Gates

2023-09

The absolute worst service in the pharmacy. Super rude staff. Will unfortunately be having to switch pharmacies due to the consistent rudeness I’ve experienced in the last 4 months at this particular location.

Shannon Russell

2023-05

I have had several incidents with pharmacy. They have mixed up my medicines when dosage amounts have changed. They don’t seem to be able to keep up with current meds compared to the older meds. But I have to say there are 2 things that REALLY tick me off. First, is when I go inside to drop off prescription and want to wait for it to be filled.I can be the only person there and be told I have to come back because others are ahead of you. I could understand if there were multiple prescriptions. But for 1 or 2 at the most I find ridiculous. Living 20-30 mins away it’s not like I can just walk across the street. 2nd, When I call the pharmacy to ask a question or check on a medication and sit on hold AT LEAST 10 mins..I called today to see if a medication had been delivered that was ordered. I sat on hold for 14 mins and STILL no one came to the phone!! I just hung up. This is TERRIBLE customer service!

margo gable

2023-05

Literally EVERY SINGLE PHARMACY in the area is struggling with staff issues and med shortages. Don’t expect a pharmacy to stay on top of YOUR meds and YOUR refills. Also if they are short staffed, don’t expect the phone to be answered IMMEDIATELY. Most of the techs in there are from other stores also, they don’t KNOW you as a person same as Walgreens across the street. If you want faster service then create an account online and THEN see if you have refills, if it’s in stock, refill online, etc. There’s not a pharmacy in the area without it’s issues, and people make it WORSE by coming through the drive thru and wanting to discuss their meds AT THE WINDOW! Use common sense and don’t take up more time than necessary. Pharmacists don’t get tips if you want super personalized service get your meds filled at the drs office. And DON’T expect the dr office to send your meds over the same day and then be ready the same day! You’re in a que, and they may not even be in stock. I wish more people would stop putting the probs on the pharmacy and making their issue everyone else’s!

Harley Dree (The Hudson Path)

2024-02

Sad to have to change a positive review from quite some time back to the reality that this is the worst pharmacy I’ve been to. Zero care. Complete waste of time. Go to the other CVS in town.

Chocolate Baby

2024-01

Worse unprofessional service ever. Losing prescriptions slow. Just awful

Tonya Wheat

2023-05

The pharmacist argued with me that I didn't have any refills on my diabetes medication. After several phone calls I told her I would go to the dr office and bring the hard copy of the RX to her. Long story short and two weeks after I started trying to get this filled she filled my RX but its on back order. On top of all of that she was rude and not even an apology was offered. I will be making an inquiry with CVS and the State Board about how a pharmacy can attempt to alter an RX. Theres no excuse for them not knowing how many refills are on an RX. That is after all their job.

N S

2022-05

Arrived at 8:30 after leaving the hospital. One of the pharmacist said they could not fill my prescription because they would have to open the safe and it would take to long as they close at 9. Went across the street to Walgreens and they filled it and also said that the cvs pharmacist was lying and that it literally takes 5 minutes to open the safe, she just didn't want to because she's lazy.

Shanna H

2023-05

I've never had a problem until having to deal with the pharmacy I literally just spent my whole lunch break on hold with the pharmacy and no one never picked up. This is pretty disappointing because I need my medicine.

Chuck

2019-05

When you walk in they always greet you. I normally go inside to the Pharmacy and the ladies are always nice. When you are walking out the lady upfront normally tell you to have a good day. I have not had any bad experiences with CVS with the one in Saraland and Grand Bay.

Jess Jacobs

2022-05

I was on hold for thirty five minutes, I have a urinary tract infection. I am in pain. And when I say hello, the tech or pharm. Hangs up on me every time. I'm done with them. I e been a loyal customer but there customer service and disloyalty is trash. Two thumbs down

Ultreya

2018-05

Pharmacy staff is unprofessional--lacking common etiquette and manners, ordering "Hold on" on the phone, and when thanked, they give you "mm-hm" and hang up instead of "you're welcome" and returning APPRECIATION for you as a customer. I will seek to change with whom we do business.

RL R

2022-05

No Wonder no one was in the parking Lot ? Word of this Businesses prices must have got around $12.42 for a small box of Alka-Seltzer cold night . thats double everywhere else . Look around elsewhere much better prices elsewhere hell anywhere just check it out ?

Blueeyes WECP

2018-05

Jennifer one of the managers was very rude, argumentative, not willing to help, and apparently didn’t care if she got my business. Called higher management. Hopefully something will be done to resolve. I definitely will not be back as long as she is there. Sadly I was a regular.

Charles Chestang

2021-05

I checked my call log to verify the following times - I got to the pharmacy 40 minutes after a CVS employee stated on the phone that the prescription would be ready in about 45 minutes, in other words I was 5 minutes early, and am then told "we should have it ready by about 12:20" which means I either have to wait for 43 more minutes or make a second trip. What was even more irritating is that the clerk had nothing to say at all, if she had simply stated "I'm sorry for the delay", even though it may have been a meaningless or hollow remark, I wouldn't have posted this negative review but to waste someone's time and make it clear that it means absolutely nothing to you is beyond rude.

Nic Turner

2023-05

Had the meds I needed ready within 24hrs of the doctor calling them in. Drive through was quick and easy.

Alisha Byrd

2019-05

We have been in this store 2 times in the past 5-6 months and both times the bathrooms were out of order. With sick little kids in tow a working bathroom is a must. The staff told us on both occasions that they have to go next door to use the bathrooms.

Andrea B.

2019-05

This is by far my favorite drugstore and this location is my favorite CVS location. The pharmacy team goes above and beyond for every customer. The store and pharmacy managers are friendly and professional.

Clay Mcdaniel

2019-05

The pharmacist was very polite, professional and breathtakingly beautiful. I can't wait to get my prescriptions filled again .

Bryce Karcher

2020-05

Nobody answers the phone in pharmacy department. Hold 20 minutes and now another 12 minutes. Too busy to just answer or ask to call back. Terrible.

Sheretta Cox

2022-05

It take forever for them to answer the phone keep you holding on for over 30 minutes before anybody pick up

Jns S

2018-05

Rude cashier & wouldn't answer questions about passport photos or pricing wow, nice store & good digital photo system.

Terrie Lynn

2022-05

I don't know what's changed in the last month. But the service is very slow.

Shannon White

2018-05

I love shopping here!

Jabe Fincher

2018-05

Good staff and good service.

Laurence Cicale

2023-05

Always convenient

Ji Hoon Jung

2018-05

Clean and nice staff

Goddbod. Junya “iceberg” Winston

2020-05

very neat...

Always A&A

2017-05

Great store